The power supply on my computer died. The computer is 12 years old and really not worth fixing…read more But the data on that computer is really quite valuable. Of course I made a backup of that SATA disk drive before I came to Oak Harbor, and that backup is sitting on a shelf... in Seattle. However, the data on that drive is probably okay. So all I need to do is get the data off of that drive. My first thought was, "Okay, I will just go to Walmart or Office depot and get a USB to SATA cable for on the order of $10-$20." Except that none of those places actually had the cable in stock. The nearest place that actually had one was in Seattle, and if I have to go back to get the cable, I might as well just get the drive off the shelf and recover that way. So then I went to Pioneer computer, and explained to them my problem - with the complication that the file system on that drive is EXT4. No problem, "Kenny" knows all about Linux. He recovered all of the data I needed, ahead of schedule and precisely on budget. Here is the best part. They knew that they could sell me a new computer, that I could use with that disk They had a couple of dozen machines for sale, at what I thought were reasonable prices. They did *not* try to sell me a new computer. An important caveat: They're busy - as all successful businesses are. So they are not so good at returning phone calls, at least not today. But if you go there, in person, then they will take good care of you, right away. When I was a sysadmin, I used a similar system to triage my work load. E-mail: low priority. Phone call: medium priority. In-person: highest priority. Zoom call: a little complicated. Nice work, Kenny.

The computer tech did not listen to my concerns when I dropped off the computer. Just kept typing…read moreaway and never looked me in the eye. The phone message he left letting me know it was ready indicated his lack of understanding of the original issue. When I went to pick up the computer, both he and the owner yelled at me, treated me like an idiot, and insisted I told them something that I did not. They downloaded new software that I did NOT request, requiring hours of work on my part to repair settings and restore directories. I will not return if I can possibly help it. They may be competent, but they do not open their ears to listen to the customer.

Couldn't be happier. I walked in with a sick laptop and was greeted with a very reassuring, "Let's…read moretry a couple of things... It might be something simple." It was! I know just enough about computers to get myself in trouble so it is reassuring to know that we have such great IT support in Oak Harbor.

I highly recommend them they're honest and trustworthy very helpful and their local and we need to…read moresupport them they really helped me I want to say thank you to everyone there that helped me and thank you Geri. I will. Highly recommend....

Kevin did it again! He persuaded my computer to speak to my 30-year-old printer, uploaded data…read morefiles to the cloud, and simplified my menus so that I can go straight to the websites I open most without going through Bookmarks. He's a computer genius.

Update on the iPad Pro Bad Apple failed to repair after replacing the screen leaving dead spots…read more The front camera looks as if it has 1/4" of Vaseline on it. Very fuzzy. So all in all, I gave them a very nice iPad with a bad port and now I have a working port but a bad camera and a bad screen.

I thought I needed about $300 of work and replacement parts to restore my iPhone to full operation…read more Three minutes and $20 solved the problem. This guy is amazing!