Two separate experiences with this dealership, both were not good.
Last august the AC compressor on my truck quit. I took it to Bacon for them to replace the compressor. About a week goes by, I get the call it's done. Come pick it up, I pay, I'm handed keys, $1500.00 later I have to walk around the parking lot to find my vehicle, and it's absolutely filthy. Would have been nice to have a courtesy wash, but at the very least go pull the truck around to the service drive so the customer isn't wandering around looking for it.
Oh well, chalked it up to a Friday.
Fast forward to this August and I purchased a truck used, that only came with one key. I wanted to have a second key cut for it. I go in, speak with the counter person in parts, he says the key is not in stock but they can order it, have it in a few days. It's $53 + tax for the key, $50 to cut it, and programming will be additional at the time of pickup. I agree and pay the $111.00 for the key and cut, and leave to wait for their call. A week goes by and I call to see if it's in. "No sir, hasn't shown up yet." "These keys take time." Ok, so I wait. Another week goes, and again I call. The gentleman checks and says "nope, it still hasn't come in." At this point I call Hall GMC in Tyler and ask them about ordering a key. They said it's not in stock but can have one tomorrow. I decide to deal with them instead. So I call Bacon back and tell them I want to cancel the order. The parts guy sounds surprised, says "give me a moment to check." He comes back laughing and says "yeah we can cancel the order for you." I said let me guess, y'all never even ordered it, did you? NOPE!
Two weeks I waited after paying for a part they never ordered. THEN I call the cashier to make sure the refund will be processed at once. "Oh, I need to check with parts, I haven't heard anything about this." She comes back says ok, we'll take care of it. I ask if it will go back to the card on file and she says "oh I need your card number to process the refund."
How would they have done it otherwise? I would have hung up and had to wait another week to then find out they couldn't process the refund because they didn't have the card number. After a week the charge is finally returned, and I go to Hall. They order the key, and charged me NOTHING to cut it. I was informed that it would need programming and I would make an appointment for that service at a later date due to time constraints. Class act outfit. We service both of our GMC's there now.
Bottom line, this was handled very poorly, and possibly unethically. To charge for a service that another dealer does not is outrageous. The parts manager at Bacon is rude and can't be bothered to help paying customers. I did not have my title at the time of payment and he went on and on about how he would not cut the key until he had proof I owned it. Which is fine, but you took my money anyway.
No one knows what is going on. Amateur operation. If you own a GM product in the greater Tyler area, go to HALL GMC. They will take care of you. read more
