Horrible dealership took advantage of my boyfriend with a ford used car!…read moreDon't buy used cars from Toyota

Ive been taking my truck here for years and theyre are great to work with. Molly, Rick and Ethan…read moreand all been great with service help.

For almost two years I've been shopping for a new (to me) car. I knew what I wanted... the year,…read moremake, model, and options. The problem was there wasn't a ton of these cars around the US, and the ones I did find either weren't in great condition or had a high sticker price. When I came across a vehicle that fit my requirements at Lade Ford, I gave them a call. I ended up speaking to Dan Lade, the owner of the dealership, and he was super helpful getting me photos and details of the car. I saw great reviews from the dealership so I bought the car sight unseen. Hitched a ride from Austin to Frankston to pick it up and met the man in person. He was as nice as he was on the phone, and the car was in better condition than I could have imagined. I got a great deal and a month later I couldn't be happier with the car and how Dan handled everything. I've bought many cars for my business over the years and this was by far one of the best buying experiences I've ever had.

Went to laid Ford for a transmission flush in my truck. Seem like I spent the entire day there. So…read morethey're not very fast. Also requested they check the programming on the transmission. They told me that the transmission was fine and they had reset it. They also told me that there was no updates for the programming of the transmission. There is an update for the transmission and it is has not been updated and I need to get it updated but I am not going back there. Who knows how long that would take.

I called from 45 miles away to ask if a front wheel drive car could be aligned, today. I got an…read moreenthusiastic Yes! So i made the trip. On arrival, i got the ol' "uh, um, uh, gosh, i dont know, its a Honda lemme go ask the guy." I'm calling BS. "The machine is not set up to handle this car." Any alignment guys/gals care to weigh in? Doesn't matter much, but it's a classic McPherson strut setup, lower and upper control arms, standard rack & pinion on a 99 Honda CR-V. Won't waste my time with Elliot again.

Service department is terrible. Had my truck towed there and sat for 11 days without being…read morediagnosed. Had to tow it to Tyler.

Eli came out as soon as I pulled in & started taking my info ~ he was super friendly. I…read moreappreciate this as this is my first time visit. I was greeted by the sweet ladies Traci, Misti, Presley, & Sarah! Introduced to David Westbrook - General Manager. He was very welcoming. There is just a sweet spirit in this place. The waiting room has TV, drinks, water & magazines. Pretty cool! I will definitely be back!

Best dealership experience I've ever had! Bought a van from…read morethem about 6 months ago. The salesman David, was very honest and up front about pricing and associated costs. I live nearly 100 miles from this dealership - I had reached out to him ahead of time about a van I saw via Autotrader and thought was a good value. He made sure I was the first one to see it since I had been the first to reach out - I really appreciated that. Paperwork only took a couple of hours compared to the nearly full day I've experienced at other dealerships. Once we signed paperwork, the van still needed some final touch-ups, so I was to pick it up the next day. Well I had a family emergency occur, and David was nice enough to have it arranged to be dropped off at my house. Like I said, best dealership experience ever. I will only buy from them if I have the opportunity!

I desperately needed a new car as my old one was constantly experiencing issues. I spoke with…read moreColton on Saturday and he assured me that he would have all of the necessary information prepared for Monday, which was when I urgently required a vehicle to get to work. Although the specific model I had in mind happened to be located at another dealership two hours away, fortunately, Colton informed me about an available 2018 Ford Edge SE within my budget right here at this very lot! After taking it out for a spin and seeing how much better it fit what I truly wanted than the other option did beforehand; thanks entirely due both diligence from him plus Becky's professional finance assistance without any down payment or trade-in hassle - they took care everything so now I have a car that is reliable.

Very good service this is my second vehicle purchased from Mr. Todd Snodgrass he is Great!! always…read moreso helpful going out of his way to accommodate Will be glad to purchase next required vehicle at Bill McRae. Recommend others to watch for their specials that are advertised. Thanks again Todd for the help in our purchase we love our F150/ Honda Pilot. Olivia Martinez

Being taken advantage of doesn't happen often for me. But this last mechanic SHOW did. I paid 150…read morebucks to take my daughters car to fix her windows. This place couldn't help but charged me the 150 bucks for labor stating they had to rip open the side panels. So I borrow a friends hubby to help and apparently they pulled the track out of one side and zip tied the other... then charged me. So I paid 150 bucks for them to gut my car and not fix anything. Stay away from this.

i hit a deer in my pick and took it to this place to repair it . since it was an older pickup they…read moremade me order a lot of the parts that they needed. they had my pickup for 6 months and $10,000. later , i get it back and headlights dont work and are hooked up backward , horn didnt work , drivers door keyhole has come apart and fallen into the door . this place is truly amateurish. i would have done better taking it to a high school mechanics shop ! stay away from these clowns !

This is a couple months later , but my wife had. Chip in her windshield from a rock hitting it ,…read moretold my wife to give them a call since I would be at work longer then her , & she did. Met up with Nick and he said it was too deep , but for $50.00 he did fix it to where it would not spread. Thanks! Saved us from having to buy a new windshield!

Sometime between 2017 to 2019, I had my car towed to this store and received help from Bobby…read moreBateman. He and his staff were so kind, friendly, helpful and comforting :). Even though my car engine broke and was beyond repair (it was over 10 years old), he allowed me to park my car in his lot for several days until the insurance could arrive to tow it away. I hope more people will come to their shop because they gave me hope when I had none :).

Chris, Bert, and Tony are some great guys! Their standards for excellent customer service are…read morehigher than most, and they never seem to disappoint. Be sure to make an appointment, as they're pretty busy; or call in and ask about same day availability.