Quick and professional service. I have been using them for five years and always excellent.read more

My neighbor to recommended this family owned business, and we will be lifetime customers. Excellent…read moreservice, on time, completed as promised, easy to schedule, no hassle. Could not be happier. If you need Backflow testing - this company is a definitely must!

Now that Nancy has retired this company discriminates. DO NOT USE THEM!! There are plenty of other…read morecompanies that do the same work for the same cost, with friendly, non-discriminating service people.

They've been especially flaky this year. I had to keep calling and ask if the test was completed…read morethen was finally told it was completed but I haven't received the bill by email as promised - which (again) makes me wonder if the test was actually done - and yet l'm the homeowner who is legally responsible to the County. I'll never use them again and am considering making a formal complaint.

I recently had a problem that I attempted to correct myself and ended up needing help. My toilet…read morehad a leak because the wax ring was old and falling apart. So naturally, I did some research and ended up contacting Zoom Drain. They wrote me back immediately and were able to send out Jeremy Linson to come out and give me a quote, it was a little spendy, but worth it due to his technical proficiency, expedience, and willingness to spread some knowledge, plus I got hooked up with a minor discount! A big shout out and thank you to Zoom Drain and your tech Jeremy, if I have issues in the future you guys will be my first contact! Thanks You

Great service. I had a septic alarm on a Sunday and Cory came out within the hour. Cory was…read moreawesome. He took time to explain all components and found a quick, easy fix. Price was very reasonable. I would recommend Zoom to anyone looking for plumbing or septic service.

Over 20+ years of experience, certifications and knowledge far and above what is necessary. Honest,…read morehelpful, and timely. Great communication, and customer service. I highly recommend Mike's backflow service.

From the owner: Mikes Backflow Service is a licensed and certified backflow testing and prevention company serving…read moreSpanaway WA. We specialize in backflow testing, installation, repair, and certification for residential, commercial, and industrial properties. Our team ensures your property stays compliant with local water authority regulations by providing fast, accurate, and affordable backflow services. Whether you need an annual backflow test, a new installation, or emergency repairs, we're here to help with reliable, same-day service in many cases.

While the field backflow testing service itself was adequate, the company's back-office operations…read moreare poorly managed and unacceptably disorganized. Their reminder system is not aligned with municipal requirements, and their billing and accounts receivable processes are fundamentally flawed. I was repeatedly told by staff that a prior invoice had not been paid, despite the fact that I retained written confirmation showing the payment was submitted through their Intuit QuickBooks link and acknowledged with a "thank you for your payment" email. Despite providing this documentation, the company unilaterally canceled a scheduled service appointment the day before it was to occur, citing non-payment. When confronted with proof, the explanation shifted to a claim that they "never received the funds from the credit card company," which is not a defensible position to place on a customer after confirming receipt. These outdated business practices, inconsistent internal communication, and lack of basic financial controls introduce unnecessary risk for clients. While I had initially intended to continue using this company, the operational failures and resulting service disruption make them unreliable and difficult to do business with. There are other providers who can deliver the same service with greater professionalism, transparency, and reliability, and I will be pursuing those alternatives going forward.

I've been a customer of Certified Backflow Testing for nearly 20 years. I didn't leave over price…read moreor convenience. I left because of how they handled a mistake. After their technician serviced my backflow preventer this spring, my irrigation system stopped running. I didn't realize it right away. By the time I noticed, my lawn had already browned out and some plants were damaged. When I raised the issue, it took 2-3 weeks of back and forth to get nowhere. Certified Backflow didn't put the valve back to how they found it, which was in working condition. Their procedure states they restore valves to the position in which they are found, but they did not follow this procedure and won't take accountability for it. Management's first response was to hide behind policy rather than acknowledge what happened. They did send their GM out to look at the damage, which I appreciated. But even after seeing it firsthand, they couldn't provide any evidence that the technician left the shutoff valve in the correct position, and they offered nothing toward the damage caused. Mistakes happen. I get that. But after 20 years, I expected better. Finding a new provider.

They are professional and easy to work & comminate with, and always complete the job timely.read more

I haven't used another backflow service, but I can't imagine anyone could top Terry's service. Been…read moreusing her for 10yrs. If I follow her around & she explains what she's doing. She explained in detail: allowing mole mounds inside valve boxes causes corrosion of the valves which means they malfunction & need to be replaced -- keep moles out by brick bottom & sealed holes. If a part is bad, she has the replacement. When she's done, your sprinkler valves are set for the season.

Update 2/20/26…read more Unfortunately, despite Jarel coming out and securing the toilet again, in just a few days it started to move again and this time it leaked. Now, I want to provide a fair review so please consider the points below: I called Jarel and let him know. He responded very quickly and offered to come out the following week to evaluate. At this point I decided to reach out to another contractor (and because I had an active leak that couldn't wait). The trouble with this toilet is that we do have a very slight slope on that floor, so I cannot fault Jarel 100%, and I do feel he would genuinely try to fix the issue, but in the end I do think the toilet should have been properly leveled in the beginning (or even second time around) to avoid this, and is ending up costing us extra (time, money, and stress) to correct. I hope that this review does not paint the business in a bad light, I'm sure Jeral is a competent plumber (our other 2 toilets work just fine), and he was nice and apologetic about this experience, but I hope this review provides an opportunity for reflection and improved service for future customers. -------------------------------------------------- 6 month update. The upstairs toilets are working no problem. The downstairs one started moving a little bit with pressure. I reached out to Jarel and he responded right away, was out in a couple of days and took the toilet off and we found that the outer ring of the flange broke at the bolt. He bought a repair ring and installed everything back within a week. Everything is working again and he didn't charge me a dime (I offered, he didn't take it). That's a sign of a good, honest person who stands behind their work. Thank you Jeral.

While I didn't use Pure Stream, Feral was the only Yelp respondent to come take a looked at no…read morecharge. All the others either charges $170 to over $200 just to swing by and assess my project, leaky outdoor faucets. Jeral inspected all three and explained how the vacuum breaker seals worked and were operating as per spec, typically dripping for a short while after shutting off. Very friendly day, professional startup and LOCAL!

It feels like all the Backflow companies want to just take your money and expect you to trust them…read moreto do the test for you at some point before it's due. Oh, but you have no idea whether that's this week, next month, 4 months from now - who knows! Not Backflows Northwest. I called them to make sure the rates were accurate, and to get an idea of when they would do the test. The guy was super nice, and he said he'd do the test on Wednesday, and they said they'd leave a note on the door when it was completed. They did it a day early, and left the note on the door just like they said. This was exactly the ideal experience in my opinion, so I strongly recommend them!

Reasonably priced irrigation repair & pleasant to work with...will use them again. Always have them…read moredo our back flow testing.

Chad from Rainier Plumbing & Rooter came out to our home, did the troubleshooting on our AOSmith…read moreHybrid Hotwater Heater, contacter AOSmith and worked with them about repair. The unit was still under warranty, only two years old, so AOSmith decided to replace the unit with a new unit but installation was at our expense. I approved the installation at my expense. The new hybid hot water heater looks great and we're very happy with the installation of the new unit. Rainier, Chad and his assistant, did a wonderful job installing the new unit. It looks exactly like it did before the repair. It looks so nice you can't even tell it was ever replaced. Thank you Chad and Rainier Plumbing & Rooter for a job well done and making sure it was done right. And thank you also for the guidance and advice about what to do if it happens again.

We called Rainier View Plumbing after noticing a leak in the downstairs bathroom wall. They were…read moreable to come out the very next day. Brandon R. took the time to thoroughly check everything and determined that our elderly hot water tank was finally giving up the ghost. He returned two days later with his colleague (also named Brandon), and together they did a wonderful job with the installation and cleanup. Brandon kept me informed throughout the process, which I really appreciated. Overall, we're very pleased with the service and wouldn't hesitate to call Rainier View Plumbing again or recommend them to others.

Kyle did a great job completing the plumbing project at my house! Very professional and…read moreknowledgeable.

Great communication throughout the whole process. Expectations were exceeded upon completion of…read morework. Cost of project was reasonable and within budget. Nick and Braden were true professionals! Thanks!