Did an excellent job on our tub drain. Even in a small crawlspace.. Reasonable price considering how awkward it must have been to work under our house. Very professional and polite. Communicated well throughout the process. Very happy! read more

Great communication throughout the whole process. Expectations were exceeded upon completion of work. Cost of project was reasonable and within budget. Nick and Braden were true professionals! Thanks! read more

Kyle did a great job getting our toilet up and running again. Thank you for your great service.

Nicholas was great! He communicated well and answered all my questions. I received great communication from office and although the timeframe given was not ideal, the communication was top notch. read more

Jesse was knowledgeable and quick to provide a solution to a burst pipe, high quality work with a personable expert that took the time to explain how to prevent the issue happening again. Was patient with all the questions I had and even walked me through what he was doing while doing it! Honest and trustworthy service. Won't go wrong and will use them again! read more

I wasn't sure what to expect as I had something coming up through basement sink, I feared the worst but Kyle came out and he was able to quickly diagnose it as a clog that had backed up. It couldn't have come at a worse time as I was trying to leave for vacation so I appreciated the quick turnaround. Fortunately, it was simple and he also pointed out where I needed to cap off something where I had a washer previously. I hadn't realize the potential consequences and I'm very grateful for Kyle's overall attention to that kind of detail. read more

Hired to re-pipe from Galvanized to PEX late 2021. Crawlspace Rambler Style home. 1 kitchen sink 2 bathroom sinks 1 tub/shower 1 Water Heater 60' of main water line to the street directionally bored under driveway 2 hose bibs 1 Washer Bid came in competitive with 3 other bids. It wasn't the cheapest and also not the most expensive. Nick and Olivia were the best part of the experience. The boring company rescheduled on us but Pristine still came in to lay lines on the home side. 1st day Nick worked on the inside of the home prepping, while Josh & an apprentice worked under the home running lines in the crawlspace. Very adamant about absolutely NO sharkbite fittings were to be on the final product. Since the boring company rescheduled, to get the water still running while waiting they decided to adapt the incoming lines from galvanized to PEX for the time being. The problem with that is that none of the cartridges were removed before turning the water back on, so it shot rust chunks to a few cartridges, which I cleared and wasn't that big of a problem, didn't even mention it to the guys. After the boring company came in, Nick was there to oversee that process and then sent Josh to finish up the main line to water heater, get the old galvanized out and connect the pex under the house etc. Took him 7+ hours to run a few lines to the water heater & left all the pipes outside of the wall..... after he was done he told me he would be back tomorrow to straighten it up and place the pex in the wall..... Water heater supply lines started leaking almost immediately after he left and I had to call him back at 11pm, but he did come back and fix it. Next day comes to re-do the prior work and again takes multiple hours to "fix" it. After he was gone nothing was leaking, great. Although it looked atrocious. I also mentioned to him that the mainline going into the crawlspace was connected using a sharkbite fitting and that 100% needed to be fixed with expansion fittings which he did end up fixing. Next day...main line started to leak so I called Olivia and she sent out a plumber and he ended up redoing the entire setup josh had done prior for the main line. No leaks now, great. During this time I had brought up concern about how no one had come to inspect Josh's work under or inside the house and was told someone would come and check it out. No one ever did. Few months go by and just looking at the water heater setup I just knew it wasn't right, josh had used a sharkbite fitting adapter and placed piping insulation over it to hide it. I called and sent pictures to Olivia and she was awesome, sent out Nick and another guy to check it out and apologized profusely for the work and told me they'd be there to fix it and inspect all Josh's work in the crawlspace. Day of the water heater fix I get a call saying Nick was out so they sent over another plumber which I had never met. He re-did the water heater and i once again brought up concern about the entire job. He looked through the house and told me it looked terrible and took pics of everything. Did NOT go under the house to inspect, once again. I was again told he'd send the pics and someone would come out. Never heard back. .. Overall I wouldn't call it "pristine". Pretty sloppy to be honest. No leaks, but it was quite the hassle. 3 or 4 call backs and never a final inspection under the house. I'd be hesitant to recommend them. To be able to finish up drywall work I will need to have some of these lines re-done. read more

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I was having a difficult time figuring out a leak in my shower. Pristine was quick to reply and sent Nic over the following day for an estimate. Nic was able to quickly figure out the issue, gave me a fair estimate, purchase parts at a nearby hardware and quickly make the repair . He was very knowledgeable and took the time to answer my questions. I'm glad I went with Pristine! read more

First rate! Jesse came out to unclogged my bathroom drain. His communication and work were outstanding. He showed up on time and was courteous and professional. After getting multiple quotes from other plumbing companies that were outrageous I selected them. Don't waste your time go with Pristine Pluming. read more

Pristine Plumbing is great! Capable employees backed by well staffed and knowledgeable office workers! I wished pricing were a bit less but overall did a great job installing and repairing my gas line for my soon to be automatic generator! Raven did an excellent job, TWICE!!! read more

Pristine Plumbing was excellent! We had a faucet leak in an old 1950s apartment that was remodeled in the 80s (so, old pipes). We spoke with a couple of other plumbing companies in the Tacoma area which came out to view the issue and were not willing to fix it. Luckily, Pristine Plumbing sent us Raven, who quickly looked at our issue and was honest and patient enough to even educate us. He coordinated with the city and had it fixed within the next day! We literally sat back while Pristine Plumbing made coordinations with the city, saving us more work and a headache. They will definitely be our go-to plumbers in the future. Thanks, guys! read more

my contractor hired pristine plumbing to come in and fix a drain repair for me. The plumber put in the absolute wrong drainage system tore all the tile out of my shower around the drain and said, "just hire a tile guy to put the tile back in around the drain". When I hired a tile guy he said what the heck did they put in? this is the wrong drain system and I can't do anything with this tile. there is no waterproofing or anything to attach the tile to? if I replace them, as the first plumber from pristine suggested you would have a huge water leak and your kids could fall through the floor!!! when I reached out to pristine to let them know this the response I got was less than professional. Nick yelled at the tile guy who is just trying to help me, screamed at him told him he was shady and hung up on us! they took their flat rate of almost $1000 dollars and left me with an even worse situation that cost an additional $1700 to fix what their plumber did! not customer centric, horrible customer service, and now fraud. didn't do the job correctly and left me to foot the bill. LESS THAN IMPRESSED!! mortified actually. who speaks to a woman like that. I'm not a professional plumber I had no idea what I was looking at. To be taken advantage like that is JUST WRONG! Nick should be FIRED!!! read more

Pristine Plumbing - Incorrect drain system - Plumbing Near Me - Puyallup, Washington

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I called and they got to me very fast the technician was very easy to work with he got to work right away had the leak fixed quickly and charged me one fourth of the quote I got from another company I highly recommend them read more

Nick was great. Spent a long time assessing and then worked to fix the problem. Will for sure call again

Nick was fantastic! I had an old drain I fond in the wall that I had no idea what to expect when I ran water down it. He came out, very professional and personable, snaked the drain and recommended what to use for drain maintenance!! Thanks Nick!!!! read more

This is the first time we used pristine plumbing service. We were kind of surprised they fixed it! Because our kitchen sink is clogged every year. Another plumbing company came last week and they were not able to fix it. Matt from Pristine Plumbing came and did a great job. He was patient to try different approaches to fix the clog. In the end he identified the issue and used the snake from clean out. Please note not every company staff is willing to open the clean out and start from there because nasty and smelly stuff could come out. But Matt did it without hesitation. After he fixed it, we were kind of surprised, of course in a good way! We highly recommend Matt from Pristine plumbing. read more

Pristine Plumbing was hired by my home warranty company to do repairs. They left the job after dirtying my freshly painted walls and front door with black gunk, after chipping my sink when they replaced the stopper, after causing a toilet they worked on to leak at the base, after leaving the hot water turned off, and after leaving the hot water heater circuit breaker off. They refused to come back, didn't apologize, and said they are too busy with new construction to bother with warranty claims. Nick was extremely rude and had ZERO customer service skills. I would discourage anyone from using them. Thank God for my warranty company as they will make it right. read more

Thank you for the reply Olivia. I found Fast Water Heater Co through Home Depot that will replace the unit at half the price. I do appreciate the promptness your company gave to the matter. read more

As a new homeowner, I really appreciate that the Pristine Plumbing team is focused on delivering a great customer experience. Mark came out for our whole home filter install today, but had the foresight to explore whether or not we had taken the time to do a test of our current water. He wanted to make sure whatever we're doing will actually fix the problem we're having with mineral deposits and not just complete a task we asked them to do. Though this means our water filtration solution will be delayed a little longer, I greatly appreciate the expertise Mark provides. I'd say most companies would have just done the work without the consideration, and I definitely appreciate the extra care that's going into our project! read more

Water heater wasn't working at our house. We called Pristine Plumbing and they worked with us to send someone as quickly as they could. The technician made a quick diagnosis and fix, but by the time we discovered it actually didn't fix anything, it was already late in the day and the tech was gone. We called Olivia and she was super understanding, and went out of her way to send another tech the next day outside of normal working hours who made sure to stick around until the root cause was 100% confirmed and the water heater was up and running. Highly recommend Pristine Plumbing and would absolutely use them again. read more

Pristine plumbing was recommended to me by the only plumber I've ever trusted. We set up an appointment to check out the problem and get an estimate. I received a text 30 minutes prior to the appointment letting me know that Nick was on his way. Nick and Tioram showed up a few minutes early. They were courteous and professional. They check out the problem, explained what needed to be done and gave me an estimate lower than I was expecting. Instead of setting up an appointment for a later date, they got to work right away. Even with having to make a parts run, they completed the job in about two hours. They explained the repair went well and gave me advice on how to keep the drains clear. Now I have two plumbers I can trust. I would definitely recommend Pristine Plumbing to friends and family. Thanks guys! And thank you too Olivia! read more

I called a few places to get pricing. Pristine offered the best rate with the least amount of nonsense. Other places I called gave me the runaround, high quotes, slow appointments or poor customer service. Nick was very helpful. We spoke on Saturday and he was out to replace my water heater by Monday. Communication was easy; he explained several maintenance related things to me and I was able to pay my bill with a credit card. He also answered all of my questions / concerns. I would definitely call Pristine Plumbing again and recommend them to my friends. read more

I cannot say ENOUGH POSITIVE THINGS about this company. These gentlemen came to my house to fix my water heater (cold showers in December while living in the PNW sucks!) , took the time to explain everything to me and helped me get a killer deal on a new water heater. They will go above and beyond for you!!! I HIGHLY RECOMMEND this company and will use them again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

We bought a 1971 time capsule back in November and fell in love with what could be with a little vision. Nick's team helped it come to life! Yesterday, they installed a new gas line from the front of the house to the upper level for a future kitchen remodel that would include a gas range. Along with that they plumbed outside to our upper deck for a future built in BBQ and fire table. They were the first to quote the project, and after theirs came in lower than the rest, the skeptic in me wanted to make sure the quality was good. They walked me through the process, were quick to answer calls and texts, and surpassed customer service expectations. They got the whole project done within 1 day--others quoted me 2-3 days. When they were done I smelled gas in the house and Deric was quick to fix the issue and assured me that he'd come back in no time if it happened again. I've got LOTS more to do to the house, and I plan to call Nick's team when I get to the next phase. read more

Left my mother's shower tile in shambles and yelled at our contractor. Do not recommend! Overcharged and left us in a worse position to begin with. read more

Travis came to my house and fixed an issue that has been troubling me forever! Three plumbers were here prior and just cleared the clog and left but Travis took time to find the cause and fixed. I recommend that you call this company for all your plumbing issues! read more

Needed our new faucet, drain, garbage disposal and dishwasher hooked up after installing a new sink and counters. Spent the weekend doing dishes in the bathroom sink. Nick from Pristine came out right away to save the day. Was punctual, polite, fast and did good work. Would 100% hire again and recommend to anyone. Was especially surprised with how fast the job was done. A++ read more

Pristine Plumbing - New disposal and connections. - Plumbing Near Me - Puyallup, Washington

Our water bill was extremely high this month, so we called a plumber to help us find a leak etc. Matt came out and was so helpful. He communicated through phone calls and texts about when he would be at my home. When he got here, he was so friendly and professional. He pointed out right away that my toilet was at fault and fixed it quickly! He also informed me that I could call the water company and show them my toilet was now fixed and possibly get reimbursed! He went above and beyond for me and my family. I would recommend them to anyone. Thanks again Matt! read more

Love this company! Our grandma referred us to Nick, and from the very beginning we have had exceptional customer service, if we had any questions Nick and Olivia were able to give us all of the information we needed. He came out and gave us a quote, he was super friendly and when it came to our install he and the other guy were super quick and professional. We will definitely use them again and let our friends/family know about the company. read more

Scott was a great technician very knowledgeable and friendly I will definitely use them again for all my plumbing needs. Olivia was also great to work with she kept me informed up until the technician was on his way. Call these guys for your plumbing needs you won't be disappointed . read more

Matt was fantastic! He helped us change our water relief valve on the hot water tank. He also helped us repair a wobbly kitchen sink. He was very responsive and communicated clearly. He explained everything very well. Will definitely use this company again. read more

Nick and Jesse have both come to my house and they are wonderful. They will work with you to get what you need fixed in your budget and they go above and beyond. Always up front and will never try to make you pay more than what you should. read more

We had our garbage disposal installed by Nick from Pristine Plumbing! It was easy, efficient and comparable in price to others. Their response was timely and personable from my first message through Yelp to yesterday's appointment. While he was here I asked him to consider another project I have in mind. He was most willing to do so and took the time to explain my options. I would recommend them without hesitation and look forward to working with them again. read more

Pristine Plumbing replaced a kitchen sink faucet. Everything about the experience was positive :) I called to setup the appointment and 1) they answered the phone! 2) the person scheduling the visit was friendly and efficient, 3) shortly after I received a text message confirming the appointment and 4) on the day of the install received a message saying they were on their way. Efficient and organized! Nick arrived at the beginning of the 2hr window :) He was friendly, reviewed the install and any potential issues with me, had me sign the estimate, and completed the install in less than an hour! Two thumbs up - one for the company and one for the installer! read more

Nick and Jessie were awesome. Responsive and professional. They will be my newer plumbers to go with.

A fitting in our master bath stand alone tub installed by a different company a few years ago, split. I called to see if someone could come out soon to have a look. Nick came right out, found the problem and fixed it in no time. I couldn't be more pleased with the knowledge he showed and the quality of repair. I'll call Pristine again the next time I need work done, great people to work with....from the first phone call to the repair. read more

Called yesterday spoke with Kyle (plumber) to schedule a quote for leak and 2 bathroom remodels. Apparently company phone was being directed to him instead of his dispatcher. Anyways... verified said Pristine Plumbing would be out Friday 12/8 between 10am-12pm. Took the day off of work for this appointment but nobody ever showed up! So i called the company line which went straight to Kyle again. Asked him if anyone was coming out to do my quote. I could hear a child in the background, so it was probably his day off. He said someone should have come out because he sent all the information to his dispatcher. And that she was supposed to put it in the schedule. Offered to reschedule again in another 3days. Told him no thanks, i need this leak fixed now. Luckily my day wasn't a total loss of wages... I ended up finding another plumbing & remodeling company who sent someone out and was at my door in 30min. read more

I called Pristine Plumbing to follow up on a service order that was placed by my home warranty company. I politely inquired if I needed to contact them to schedule the service (the warranty company had put the order in on a Friday, I called on the following Wednesday). As soon as I uttered the name of the home warranty company, the woman that answered the phone interrupted me and started yelling at me, "we aren't doing business with them anymore, you need to call them!!! Then she hung up. I can understand them having issues with the warranty company, but no need to yell at a potential customer. I'm not pleased with my warranty company either, and ended up hiring a different plumbing service on my own to do the work. I'm doing an extensive remodel on my basement, installing a full bathroom, etc. I WILL NOT BE CALLING PRISTINE. I've had a variety of services dispatched from my home warranty company. The techs/companies have usually been great, and yes, I hired them to do work other than things covered by the warranty. If they allow their first line of customer service to act this way, imagine how they treat their customers... read more

Matt went above and beyond, responded quickly, repaired quickly, excellent customer service. Highly recommend Pristine Plumbing.

What a pleasure it was to work with the Pristine team! From the ease of scheduling an appt, to the consultation, then the work completion. I had the pleasure of meeting Nick and Jesse for the consultation and keep in mind I had met with 4 other plumbing companies prior. Nick was very knowledgeable and was the only person who really gave me an indepth review of the project. My hot water line had a leak and the best way to fix it was to reroute the piping system. After the consultation (which was free) I didn't hesitate to book with Pristine. The 1st day work with Jesse and Josh was great! I had concerns with cutting out so much drywall and Jesse and Josh did not disappoint! These two put in a whole day's worth of work and still had smiles on their faces! I did have a little issue with no hot water coming out of my kitchen sink, but Olivia had Nick and Jesse come out the following morning to fix it! Can you talk about amazing customer service!!! Nick who was definitely a pro, had everything completed with Jesse. I cannot thank these guys enough for the prompt work! My family thanks you all too, as now we can take hot showers for longer than a minute! read more

Pristine Plumbing - Plumbing Near Me - Puyallup, Washington

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