My first pump with Sterling! Russell came out today and gave me beyond stellar service. I know…read morenothing about my septic and because of that I don't feel secure about it. But!!!!!! Russell not only pumped my tank, I mentioned I had root issues- he said I got you. He educated me, showed me how to do a drain field test myself and answered a bunch of pending questions that I've always had. Russell is professional, kind, fast, transparent and so easy to work with. I truly feel like Sterling should be every septic owners go to. They haven't failed me once and I am a picky customer. If I'm paying, I do expect good service but Sterlings service is STELLAR! 5 stars all day long.

Can't say enough good things about these folks, particularly when it comes to customer service. Had…read morewhat I thought was a pump issue, discovered at 3:00 PM on a Friday. Initially, Sterling told me that there would be no one available until Monday morning, but offered me info on another company if I wanted to check with them instead. But then, within the hour, they figured out a way to get the last of their guys who was still out in the field over to my place for a diagnosis. Guy was here in under an hour. What's more, to make sure everything was well and truly addressed, the boss himself stopped by on his way to a birthday party to offer a little oversight, hands-on assistance, and some on-the-job staff training. Sterling ended up pumping my tanks, which was fine, but there was no charge for the extra service call, which was even better, and everything was resolved by 6:00 PM. These folks could have easily said, sorry, can't do anything until Monday, and I would have understood. Instead, they went the extra mile for a good customer - and now they've ensured that they'll keep that customer for many years to come. That's the way to do business and I thought you Yelpers would want to know.

I use this company all the time. The people are friendly and knowledgeable. I'm a little annoyed…read moreabout the last service call I had with them though. The service call cost me $300.00. All they had to do was secure a loose float . The problem is that they were the ones who secured it in the first place.

Selling my house. Friendly, reasonable rate, and available…read morenext day. Good communication friendly, informative and knowledgeable when they arrived. Got it done fast and efficient. Completed assessment , digging, and pumping in about an hour. Only calling them from now on.

Very responsive and able to get me in as quickly as possible. Did a great job diagnosing the…read moreproblem and quickly repaired it. Friendly, quick, and quality work. Appreciate the clear communications via text and phone calls.

Premiere is always who I call when I need maintenance work or have an urgent matter. They know what…read morethey're doing and are honest good people. I can trust them. Glad to have Premiere out here!

I know I've reviewed this company before but I need them again. Every time I need them they are…read morehere asap. Normally within 24 hours. But this was a little more involved this time. So my alarm went off again. And continued so I called. When bill came out he informed me that the pump tank needed rewired. I had never heard of this. But yes, wires can corrode I leaned. So he came out and did it. Took a little time to schedule this time because he had "patched" the problem the first visit and then when he can back he fixed it proper. I'm just thankful it wasn't the middle of winter as I'm sure he was also seeing he had to dig the electrical line. Price was decent, again I don't know cause I don't use anyone else and NEVER will. Tara and Bill are the chit! No Worries forever!

When I called the service I asked if the coupon they advertised would apply to my septic. I said…read moreI'm a widow and new to this. He said yes. $474 was the cost on the coupon. They charged me $616. The worker was nice, but they should have told me the actual cost. Being close to 80 and a widow it felt like they took advantage of me.

Eduardo was great! I was a little skeptical at first since he doesn't have a website and I had to…read morereach out through Yelp, but after seeing his reviews I gave him a shot, and I'm really glad I did. He was very responsive, communicated his ETA clearly, and is obviously very knowledgeable about septic systems. He explained everything in simple terms and didn't make me feel overwhelmed. Pricing was similar to other companies I've used, but I got way more value from the service. My experience with Eduardo (Septico) was completely different from a previous company I hired, who made me feel judged instead of actually helping. Eduardo showed up with the intent to diagnose and fix the issue, and even handles repairs, which was a big plus. Highly recommend! He's honest, knowledgeable, and easy to work with.

After getting several quotes, we chose Eduardo to pump our septic tank and clean the filter. His…read moreprice was reasonable and included a generous military discount. He has no glitzy website and no fake 5-star reviews. Just an honest, hardworking "getter done" kind of guy. No BS, no upselling or fearmongering, just a real straight-shooter. When we need future septic or drain work, Eduardo will be the first one I'll call.

I was having drainage problems all the sudden. Went to their website late last night to schedule a…read morevisit. I get a call early the next day to have a visit scheduled the same day! Sean and Al came by to check things out. They found a blockage in the inlet and they took care of the issue in maybe 20-30 minutes. They were great! The estimated price for the visit was already talked about with me from the dispatcher and the end cost for the visit wasn't too far off. Hopefully no more septic system issues come again for a long time but when it does I'm calling Hemley's!

I contacted hemleys during October 27th for a full septic tank that appeared to be failing. On Oct…read more27th they came out replaced a burned out pump and stated there was drawdown issues on our lateral lines. The 29th they came out again to try and diagnose/fix the issue. Eventually while we were at work they left, I got no phone call or communication and the massive hole in our yard filled back in destroying the landscape. I eventually reached someone by phone requesting an update, thinking our septic was resolved. One of the tehcs told us our DRAINFIELD has failed and they tried a temporary fix, but until it can be rectified pooling will occur in the yard if too much water used in the home. I was told on the phone by the tech that unfortunately this could be close to a 30k fix and it was left at that, with no guidance on what to do or where to go. I paid my bills right away to hemleys that week for the work they did complete. This process ended up taking Nov until February to rectify due to the misdiagnosis from hemleys. I had to pay $5000 to a drainfield designer pay numerous fees to the County for inspection which all took time. Meanwhile we had pooling in our yard and could not fully use our water and appliances in a house hold of 4. A massive 8ft by 8ft deep hole was in the center of our backyard all this time from testing by designer and county. Eventually, I found a very reputable septic company to complete the design work from the designer. Within hrs of the septic company starting the job and doing some basic diligence they discovered 2 of the 4 lines had valves closed/broken and that was all that needed to be replaced. Fortunately, this company was honest and came forward with the information. However, hemleys cost my family nearly 8k in unnecessary work hiring a designer, other fees all due to this misdiagnosed failing drain field. On April 22, 2026 I respectfully asked for a manager or owner of Hemleys to discuss this issue. I was told to provide the documents from the last company and they reviewed county records. I supplied this within minutes. I then never received a single phone call or update as I called daily until 4/30/26. I was consistently told the owner and or manager are not available on several days. And then the manager after 2 days of that stated the owner has not reviewed this yet. This was an extreme inconvenience to our household and costly due to the negligence that made for several months of an inoperable septic tank when this issue could have been resolved in a few hours like our newly hired company completed. At this time we have been blown off by this company we had used and recommended for years. Based on the data and information we have we will continue escalating this in the necessary manner legally as we have the emails sent to our designer from Hemleys supporting them diagnosing failing drain field, that in fact was no where near failing.

Super responsive and amazing at handling customer service. Answered my first call for service and…read morewas to my home within an hour. Answered all my concerns and questions and came up solutions that really worked.

We needed a RSS and O & M inspection. Brandon was great and very quick to respond on Facebook! They…read morealso offer a discount for medical professionals, veterans and teachers! Definitely the BEST priced! I called several companies and no one beat their prices! He was very communicative about time of arrival and did arrive when he said he would! Gave us great pointers as homeowners and how to take care of our septic! We would definitely recommend to family and friends!! Update! He filed our inspection the same day and the RSS with the county right away! Couldn't be happier with their service!!!!

Gary is very knowledgeable and fair priced. It's a stinky…read morejob, but somebody's got to do it!

This service was as great as possible and within the costs listed in his website. He's a very nice…read moregentleman and was prompt, efficient and friendly. We'd definitely recommend him but hurry to schedule with him as he's retiring soon!

Had a little incident where the scrub head off of a toilet cleaning wand popped off, while I was…read morecleaning and got stuck inside the toilet. So, I posted the job on Yelp where Carlos, with Rooter Tech was one of the first to respond. We were able to coordinate a convenient time for the following morning. Right on time Saturday morning we have two Rooter Tech, plumbers here and ready to go. After explaining the scrub head sucking, toilet situation and for asking to add a tank rebuild to the estimate/project, they got to work. It didn't take too long before they came back with a price that was fair, to do the work. Rooter Tech, was the third plumbing contractor we got an estimate from and it was worth it to hold out for the right people. Everything about this project was efficient, stress free and I'm throughly satisfied. The toilet is working great, no complaints!

Honest, fast, reasonably priced and on time. They are on my contact list for future needs.read more