SUMMARY:
1. CHEMICAL BURNS ON MY FACE!! SCARS ON MY FACE!
2. FAILURE TO FOLLOW THROUGH BY MANAGEMENT/OWNERS
3. CUT/STYLE NOT SATISFACTORY
4. PRICE MISQUOTES
Let's just say that i am an avid yelp user, but not a yelp reviewer. However the particular service that i received at this 'high-end' salon was too appalling for me NOT to mention anything. so i decided to sign up to yelp JUST to review this salon and give them a 1 star rating. So here, without further ado, is my first ever yelp review:
REVIEW:
I went to B2V for the first time two months ago on a Friday at the suggestion of a good friend. My hair is long and naturally wavy, so I was looking to chemically relax the length and clean up the sides.
I arrived Friday morning, explained to my stylist what I wanted, we talked and he began. He relaxed my hair first. He said that the relaxer was not as harsh as usual so it shouldn't be too bad but to let him know of any tingling. My hair is thick and wavy so he left it on for more than 10 minutes, during which i did feel tingling sensations, but nothing painful.
After the relaxer, i had a hair washer shampoo my hair about 5 times under the direction of the stylist. During this time i did feel minor tingling sensations along my hairline. we moved back to the seat and I had my hair cut. After the cut, the stylist proceeded to flat iron my already chemically relaxed hair, telling me that I wouldn't need to do that on my own. Towards the end of the appointment i started to notice uncomfortable sensations on my hairline but didn't see anything out of the ordinary. i paid and left.
AFTERMATH:
-FIRST, I was quoted that this would be 100 only to find that I was charged 115 (tip not incl.). A high price was expected, but at this supposedly 'high-end' salon, it makes good business sense to know your prices, and tell your customer the truth when they ask. Slapping this surprise on them as they check out wasn't a pleasant surprise.
- SECOND, I returned home to find the tingling sensations gave way to CHEMICAL BURNS ON MY FACE! The tingling sensation gave way to actual burns and now there are huge scab/burn marks at the top of my forehead and on my temples, all along the hairline. I've been to two other places to get my hair relaxed earlier this year and they are not as exclusive or high-end, nor do they charge as much. However, at least when I went to those places, they BASED MY HAIRLINE WITH KY JELLY SO THAT I DIDN'T GET CHEMICAL BURNS. My face/hairline was not based at b2v, and I was assured that the chemical relaxer they were using was 'not as harsh' as others. Little did I know that trusting my hair care to these 'professionals' might end in SCARS ON MY FACE.
-THIRD, i am unhappy with the cut/style. A previous attempt at a hair cut this year ended in a hard part along my hair that's been a bane and impossible to get rid of. I went to b2v and was assured that this would get rid of that hard part. Well guess what? It didn't! Not only is that hard part still there, but the stylist managed to migrate it more towards the center of my scalp. In addition, I find that I might as well have not gotten my hair relaxed as it is still as wavy as when I first got there. I was also assured that I wouldn't need to flat iron my hair to keep it straight, which is a lie as it seems to be the only way that I can get it to look like the way it was when I left.
- FOURTH, it's been impossible to get closure from management. I got the cut Friday morning, and called Friday afternoon only to be assured by the stylist that 'it happens all the time' and that if I 'apply lotion to the areas it will be ok, just don't worry.' Unhappy with that answer (as my visit to two other salons earlier this year can attest), I tried to talk to the manager/owner only to be told that they'd give a refund. Going over a month since, the management has my number and address, and no refund. Just the run around through emails. Two months later and this matter is not closed. I'm a patient guy, and I've given ample opportunity for them to get back to me. But I've had enough. I'm not expecting this kind of service from some 'xpress cuts' down the street, however if your business philosophy is:
'... a place where every client confidently receives the ultimate in professional and creative hair care.
Where clients are attended to by a dedicated team ...fueled by a personal desire to provide the unique, and satisfying B2V Experience. '
then I'd expect better treatment in my hair care, and in the follow-ups. I've been reassured that this issue is very important and that management cares, however a lack of follow through shows otherwise.
As a paying client, for an establishment that one expects to receive 'the ultimate in professional and creative hair care,' I am utterly disappointed in feeling so unimportant and neglected.
Fail b2v salon.....fail!.... read more