I'm sad to say that for a salon of such stellar reputation I had an incredibly frustrating and disappointing experience here. All said and done, I paid over $900, across three salon visits, totaling 10 hours, to have worse hair than when I walked in :(
I booked Lindsay for a haircut and Emily for color, I came in with strawberry blonde hair looking for a bolder red color, with example photos, and specifically asked for absolutely no cool tones. When I was back in the chair and my hair was drying, right away it was far too dark and looked purple. Emily came over and said she was leaving for the day, asked what I thought of the color, and said it would fade up to what we talked about after a few washes. My roots were a noticeably different color and tone than the rest of my hair, and my hair looked duller and damaged but I trusted the process and her expertise.
For my haircut, I like Lindsay and had seen her once before. That being said, her next client had already arrived as she got to my chair, and I would estimate she spent a total of 10 minutes on my cut. I have long hair, and I asked for blended, even layers, dead ends removed, and facial framing to blend in my growing out bangs. I had to point out a few spots that didn't look right and she made those adjustments, but after seeing a photo of my hair from behind a few days later I was absolutely floored at how bad the cut looked. Choppy and uneven layers, sparse and unhealthy ends, just bad.
I called to come in and have my color fixed by Emily and was told she only had one appointment before leaving for two weeks, so I arranged to leave work early at significant expense to myself, only to sit in a chair for over an hour and 15 minutes because she was running behind. By the time she got to me I had 20 minutes before having to go back to work. She did a quick tone as a temporary fix, and while it did help slightly and I'm grateful for that, the color was still very far off what I asked for and my roots were still different than the rest of my hair.
Two weeks later when Emily was back, I came in for the third time, with the same reference photos for color and the photo of my haircut by Lindsay and asked if there was some better way I could be communicating because honestly I was at a loss at how poorly this had gone. Emily agreed to dial in the color, and they'd have someone fix the cut.
Emily suggested we do highlights to lighten my roots to match the rest of my hair, and then tone the color all over. The problem is, and in retrospect feels like should have been obvious, is at this point I had three weeks of root growth so all this did was create a halo of bright blonde hair on my roots and did not fix the fact that the top four inches of my hair were a dark magenta while the rest was red. She toned it one more time and that lifted nearly all the color out, making my hair look pink with blonde highlights, which I said, and then it was toned again, basically to the same color I had before ever coming in, but with bright blonde roots, less shine, and still uneven in color and tone. At this point I felt like I was taking crazy pills and didn't want to sit at the sink a fourth time so I was done.
Alyssa Wood gave me a haircut to fix what was missed with Lindsay and did an absolutely wonderful job. She was lovely to talk to, thorough, gave me exactly what I'd asked for, and is the only reason this review isn't only one star. Outside of that, no apologies were made, no refunds were offered, and no matter how often and sincerely I tried to thank everyone for their time I still felt like I was getting irritated energy from some staff throughout the whole process.
I'm not usually one to leave negative reviews, and consider myself a pretty reasonable person, but this entire experience was a bizarre train wreck. At this point it was over four months ago, and watching my hair slowly grow out with a thick strip of magenta toning, a bright line from where my roots were highlighted, and the rest of my hair duller and dryer than it was before continues to frustrate and bum me out. Apparently enough to be a Karen and write about it online. read more