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11 years ago
We had B Success Remodeling refinish our floors a few years ago, but to this day, I have not been able to let the horrible job they did go. We bought a foreclosure and were updating it, and at the time were having the painters paint the house while I was looking for a floor contractor to refinish and darken the floors. The main contact at the paint company we were using recommended Russ from B Success Remodeling, saying he was the contractor that always helped them when it was a bigger reno job they were working on. Russ was great to work with. He returned phone calls and very professional. The quote was the lowest we received. We hired him without seeing reviews or checking referrals, trusting he came recommended from a painting company that had phenomenal reviews. During the job, while sanding the floors with the giant sanding machine, nothing was covered up or blocked off with plastic, resulting in a thick layer of dust on everything. At first, I thought it was part of the process, until a different contractor brought it up and said how he would have done it by taping off the area with a plastic tarp to contain the dust. Knowing the way it was done and how it should be done was annoying, but we moved on. After the job was finished, we walked in, saw the darker floors (which we loved the color), were appreciative of them squeezing us in, so we paid them the remaining balance and they were gone. This was our first house, our first remodel, and we have since learned the hard way how we have to inspect and examine everything thoroughly before paying a contractor. We weren't living in the house, so it wasn't until shortly later that the painters were finishing up a bathroom that one of them dripped a little paint on the floor. He came to me and said that he didn't think there were 3 coats of 'whatever they put on the floor' on (I'm a housewife-I don't know the lingo and don't remember). We had written 3 coats in the contract. The painter said that if there were 3 coats, he would be able to just wipe the paint up right away, but instead it had actually begun to absorb into the floor. The more I began to examine the job, the more angry I got. First of all, aside from being shorted a coat, if you ran your hand along places like the stairs, it was very rough and uneven, like it wasn't sanded properly. Next, the big one...if you look around edges and corners, the dark stain does not cover the orange old oak floor entirely. It was as if the guy ran their rag as quick as they could without caring to do a good job. Throughout the house, we have patches of orange floor showing. They're not huge spots, but it's just sloppy. I called Russ to confront him, and at first he said his guys put 3 coats on but that'd he'd call them and call me back. He called back and said that they indeed had put two. I was angry. There was a reason that we had the floors done first. Since they had left, we ripped out and put in all new white trim. At least they came back to "fix" it...they sanded down the floors, but meanwhile, the sanding machine chipped the trim. The coat that was applied left yellow stains on the trim. There was stain dripping on the stairs. It was a mess. The ONLY good thing about dealing with B Success was Russ--he really did try to make it better. However, at the end of one of our conversations, he said "What do you expect? You get what you pay for." I could not even make that up--those words have haunted me since because I've struggled between finding a good value and paying more, expecting better service, which is not always the case. It has been 3 and a half years since we've moved in, but I think writing this review is the closure I need to put it to rest. One day when we can afford it, we will have a more reputable company redo our floors. In the meantime, we've learned to live with it. Thankfully, the color looks good so when people walk in, they don't see the mess of a job it was. Needless to say, we will not be hiring B Success Remodeling again. ( I cannot find where to post pictures, but if I do, I will. Otherwise, if there's a way to contact me through yelp and you would like to see them, feel free.) read more
