Walk away and don't look back. Pye Barker is unreasonable to deal with when it comes to customer satisfaction. I tried to cancel service that was established by Royal Security who was then bought out by Altronics. Pye Barker refuses to honor the change of name that was approved by Altronics as the result of an estate settlement upon the death of my mother. The contract with Altronics clearly stated that the account number would remain the same, the monitoring period would remain the same and the remaining months left on the annual service would be credited as paid in full. Now they want to wipe away that time frame and claim the contract is being cancelled 7.73 months early. My relationship spans over 22 years going back to when we had another property under Royal Security. In less than a year with Pye Barker, my satisfaction went to total dissatisfaction. Stay away from Pye Barker and find a smaller security company with more personalized treatment! read more

I contacted the business on Monday regarding a new system for my residence. I called them Tuesday because I never heard from them i received an email requesting my availability and still haven't heard from them. In the meantime, i contacted another alarm company and they're coming out tomorrow for an estimate. read more

The worst company period. Mom got new windows and paid for the year. Told need a whole new system. O K since she paid for a non existent system could she get credit for the new equipment. No response at all. Lost a faithful client and making sure you are not in the Pemberton Area to ripe off more elderly customers. Also for over $2,000 dollars you sales rep is a joke. read more

This company tried to charge me a cancellation fee when their system was no longer working and they could not repair it. They operate under multiple names. Avoid. read more

would not recommend B safe security in Oreland, PA Our security system had many issues, needed repair/ replacement parts generating more bills - the company unable to actually fix problems, always ending up computer eliminating security check points to bypass beeping , just to avoid alarms. When an alarms goes off, the security person calling frequently identified themself as a-totally different company ( later correcting for the right name) which is really bizarre when dealing with safety. It's tough to provide personal information to somebody who doesn't even identify as the company that is monitoring the system. if anything is wrong with the system in off hours, weekends/ holidays, no support - even when it's an urgent matter ( the company offered instruction how to power off system via a phone. You will continue being charged for a system that has been powered down / malfunctioning ) At one point, the company called family members of previous owners of the house from 10 + years ago in regards to alarms ( not listed on the contact list) read more

DO NOT and I Repeat DO NOT USE B Safe and or Pye Barker. Notice the amount of complaints for this company on the Better Business Bureau page - https://www.bbb.org/us/de/wilmington/profile/burglar-alarm-systems/b-safe-inc-0251-8000531/complaints I was a customer with them for 19 years, always paid my bill for the entire 12 months up front. . In the past we bought a 5 year lease for video equipment and even when that lease was completed , they wanted to keep charging us. I had to email Joe Gallagher (one of the owners) who only responds to better business bureau post and he was no help with that issue. We moved this year in July and I expected a refund as I had paid for the entire year from May 2024 to May 2025. They did not issue a refund and instead requested that I pay for another year - stating that I had signed a 5 year contract and since I was leaving early, there is a 75% fee. This is completely unscrupulous, and shows a lack of loyalty to a good customer. I paid the bill, however I would highly advise to stay away from B Safe and Pye Barker. read more

Bsafe purchased the alarm monitoring service I previously used. I had no contract with them a d had month to month service. When I notified them to end my service in mid December, even though I was paid up until the end of December, they want me to pay them for another month. I refused. They now call me and everyone on my alarm notification call list every day and harass us. There are so many reputable alarm companies out there to choose from, this is not one of them. I suggest you save yourself the harassment and stay away from bsafe. read more

Pye-Barker Fire & Safety Company, formerly B Safe Security - They call every friggin day. - Security Systems Near Me - Wilmington, Delaware

I have used this company since 1998 and I can not even express how rude they were to me on the last few times I have contacted them. I can not change companies fast enough. If I could give -0- stars I would. read more

The installation guys were very good. The monitoring service provided was fair/decent - as good as any other I guess, though it's WAY more expensive. The problem is their contract. BUYER BEWARE - read the fine print. In particular, read the 3.TERM and 4.RENEWAL sections. For your convenience, it auto renews in 5 year (!) increments. So if you're happy for five years and one month, and then decide you don't need it any more.... Sorry Charlie - you're on the hook for 59 more payments. So convenient!! Oh, and you won't get any notification of this new commitment - it's only in the fine print of the contract that you signed FIVE years ago. So good luck with that!! And they'll defend this business practice by giving you a magnifying glass and saying it was in the contract! So I highly recommend you just look elsewhere - if there is this sinister, sneaky clause in there, there is likely more onerous language that I am unaware of. Just find a better company - I know there are more ethical ones out there that don't try to trick their customers. Good luck read more

Pye-Barker Fire & Safety Company, formerly B Safe Security - Security Systems Near Me - Wilmington, Delaware

We have been a customer of B Safe and the company they acquired for something like 30 years. The service is fine but the blunt interaction i receive today from the 'phone service rep was very disappointing. terse, borderline rude and disinterested. Maybe they were having a bad day but I hope they dont keep having days like this read more

Never had any service with this company,they are billing me asking for monthly payments. Past 5 years called them over 20 times, still keep billing every month. non stop. Now same company is billing me under another name Mountain Alarm fire and security. Be aware stay away from this people read more

As we have done for the past 20 years, we prepaid in September for the next twelve months. When we canceled in December, we expected some amount of the additional 8 months prepayment to be refunded. They refused to refund any portion of our 8 months of prepaid service. I asked to see the contract that would have stated that we would not get a refund. My questioning was ignored. I would very much suggest that you completely avoid this disreputable company. read more

Awful company who are just concerned about the money and demonstrate poor customer service. Communication within their company is so terrible that they should not be in business at all. read more

Received a $10+ increase for services each month IN THE MIDDLE OF A CONTRACT PERIOD!!!! My contract ends in June. How am I getting an increase that is effective on February 1? Additionally, no notice other than a one line statement on my invoice dated 2/1- "The invoice may include a cost of service increase." SOOOO Disappointed! Go elsewhere for your security needs! read more

Firstly I encourage you to look elsewhere for monitoring. I do not think this is an ethical company. But if you persist with b-Safe, READ THE CONTRACT CLOSELY!! Specifically, the terms and renewal. The sales person will gloss over it and hope you don't see it but you are signing a five year contract you won't get out of. And If after 5 years and one month you decide you don't want it anymore TOO BAD - you're on the hook for another five years! A TEN year commitment to pay overpriced monitoring - all for not reading the fine print! They will hand you a magnifying glass and tell you it's all in the contract you signed (which in my case was true). And they will also say it's for your protection to make sure you're covered. That's laughable and transparently self serving. The industry leaders in this space do not auto renew for multi-year terms but still keep their customers covered. The service was fine and the materials they used were fine also. The installation guys were great. I do take issue with the sales guy MS who knew I didn't want a long commitment but never mentioned the auto renew. Slimy. The pricing is WAY higher than their competitors so I suggest at a minimum you shop around. Specifically, look at larger nationwide companies - they will auto renew month to month which both keeps you covered and not locked in for a decade. It's a shame bc I would normally want to support a small local company but in this instance the local business has predatory policies. Steer clear and good luck! read more

They use 5-year contract to lock you in and the price is much higher than others. My contract was signed on 2014 which is $36 per month. Recently I want to transfer it to the new owner of my house and they give the new owner $50 per month, which is ridiculous. Also, I was going to cancel the service and call the company. They ask me to wait until the closing date and see if the new owner would love to use their service. But now they told me the new owner doesn't want to use it and I cannot cancel the service since it is already auto-renewed. Why didn't you told me it will be auto-renewed when the first time I called with the intention of cancellation? Then they said it is on the fine print of the contract that it will be auto-renewed WITHOUT notification. But the truth is the fine print is so tiny and no one mentioned it when signed up the agreement that it will be auto-renewed. read more

This company will nickle and dime you for everything. God help you if one of their alarms beeps and you have to call them out. $155 for a service call. $10 fuel surcharge. And a ridiculous amount to replace a piece of equipment. read more

It took me almost a month of phone calls to get my service cancelled. constantly told I had to speak to someone in a different department who never picked up the transferred call and never returned a call. once the service was finally cancelled I called back to see if I was entitled to a credit since I paid a year upfront for service. Now I'm having the same problem having someone giving me an answer. 2 weeks so far of my calls being transferred and no return call. read more

Worst security company ever. After bad customer service we decided to move to ADT. We called to cancel asked if we owed anything and were told we had no. They never cancel the contract, they never called us back when they said they would. We got an invoice for the next quarter and had to call them. They informed us we need to fill out a cancellation form (never told that when we called to cancel) and pay $250+ termination fee since we were under contract for another 6 months. No one told us this when we called to cancel, we would have waited until the contract expired to make the move. When we question all of this we were told the person on the phone misspoke. We have paid the termination fee and hope to never encounter this company. BEWARE!!!!!!!!!!!!!!! read more

The camera system works sometimes and sometimes it doesn't. I asked to cancel the camera portion of our service (and keep the alarm service). I was told that I would incur large fees for breaking the 5 year contract early. We have had it for 2 years and service calls have not fixed the problem. It is frustrating to be held to a contract for a service that does not work properly. I would avoid this company. read more

scam Artists! my Mother passed away in 2022 and they told me that her contract did not end for another 3 year so they wanted to charge the estate $1158.87 in "Early Termination" Fees. Ridiculous! Be Safe Security is not the way to go! read more

These people are the most unscrupulous people I have ever dealt with. They bought the previous company I had and when I tried to cancel the service they said I would have to pay $179 early termination fee. I've never had a contract with them but apparently they are using a contract I signed in 2011 and are using an automatic renewal clause to charge this fee. I have filed a complaint with the PA attorney general's office bureau of consumer protection. Run don't walk away from this company. read more

BSafe bought the company I was with since 1995. They said I had to upgrade to 5G so I said ok. I signed the paper that I thought was verifying that the Tech installed it. About a year later I moved and then got a bill for over $1700.00 for early termination fee. I asked for a discount and one rep told me it was in collections (which was a lie). Make sure you READ all the fine print. They are VERY deceiving !!!! Would NOT recommend this company to anyone! read more

Run away! They did not notice our alarm was not connected to monitoring for 2 years. After fixing, the carbon monoxide alarm went off and said it would take a week to get someone out to investigate. I guess they thought we should move out for a week. Switch to any other company. read more

Read the reviews. This company has terrible customer service and shady contracting practices. Many other security companies to choice from, so do yourself a favor a steer clear of this company. It's new ownership, with new contracts they say you are beholden too, even though you never signed their new terms. We were 13 yr customers who moved out of state and are still fighting their BS. Even their customer service reps apologize for their management's unethical approaches. read more

Absolutely horrible. We've had an issue with our keypad for over a week and no one will return our calls. When we did have a service person come out he had no idea how to fix the issue and haven't heard a thing since. Stay far away from this company. read more

They are very very bad at customer care when you go for canceling the service. My Year to Year contract is starting from Aug 1st, even though I asked to cancel in July they denied, saying, it required 1 month notice. When I sighed the contract for 1 yr the lady(don't want to say her name as she is no more with this company) told me that any time you can cancel by calling 1 month before. Now even though I am ready to pay 1 month fees for cancelation even though I am with them since 2014. The are still not doing so. I wanted to talk to the manager/supervisor for resolving this issues but they are not allowing to do so. Be care full with this company before signing agreement. I will not recommend any one for to have service from B-Safe. read more

My keypad has been alarming for almost 3 hours. I have called 3 times. They have "escalated" it twice to no avail. The on call person still has not returned my call. Do not patronize this security company. They will not respond when you need them. read more

B Safe purchased my old security firm, Advent Security and now wants me to pay $625 to cancel my contract upon selling the house. I've been a faithful customer for 8.5 years, paid thousands to install their equipment, and now I have to pay an "early termination fee?" Beware of this company! read more

My alarm had gone off, but the monitoring hub had no record of it. I found out that the service was tied to my home phone. I had disconnected my landline a few weeks prior so the signal was going nowhere. The company said my system was too old to connect to a cellular phone so I would need a new system and that a gentleman would call me back to set up an appointment. I haven't heard from him yet. It's been weeks. Not very good with their customer service and satisfaction. read more

This company bought out the company I had been using so I just signed the contract thinking it would be similar to what I had. I was so wrong. I am getting new windows and wanted to switch to a wire less alarm system. The contract I had signed was for 10 years and it was not clearly noted on the line with the start of the contract. They are billing me for the remainder of the contract. Be careful they hid a lot in that contract. Who offers a 10 year contract. I would never have used them if I had known that. It is my fault that I didn't ask, and I admit that and am paying for it now. Be careful because you won't be safe with them read more

Great service so far for my new home in Philadelphia. Easy to use app, and affordable installation / monthly cost. Would highly recommend.

Had used Advent Security since taking over the alarm system in 2010 when I purchased my home. Advent was acquired by B-Safe in 2020 (I believe). Service has been fine BUT beware of the fine print. I never had a contract with this company and never realized I had one until I requested to upgrade my system. The quote was ridiculous. At that point I reached out to the former owner of Advent. He was nice but not very helpful and explained the new company was all about the bottom line and he also mentioned that even though I may not realize it, I had a contract that was for at least 3 years and that AUTOMATICALLY renews for 3 more years if you don't cancel. I called to verify and was given a date that now seems is tied to some minor work to add some sensors, for which I was charged several hundred dollars. In that documentation I noticed the fine print created a new contract for me at that time for 5 years! So by adding sensors that I paid for material and labor, my contract was reupped for 5 years! That is borderline criminal. There was no mention of this by the Advent employee and I signed thinking it was just a work authorization. Always read the fine print, especially with this company! Fortunately, I just found out my renewal is coming up and I will be cancelling. They try to compare themselves to ADT (which is not great either) but they are more expensive and less transparent than ADT. read more

I do not recommend this company to ANYONE. When we started our service it was with Dave. Dave was great and so easy to deal with. He was friendly and helpful. Dave sold the company to B Safe and it has been a nightmare to deal with. When you have an issue, you get to deal with Pat.... she is horrible. (You are lucky if you get someone else in the office!) She is so unpleasant that my husband refused to call and deal with her. We actually ended up turning the power off to our unit when our sensors went because we didn't want to call and deal with Pat. No one notified us that we had no service and when we expressed this, they said it's like a TV service just because you unplug your TV doesn't mean you don't have a service to your house. OK so if a service person or someone gets in my house and unplugs my alarm, I won't be notified and they can come back at a later time and rob me. How does that make sense? Now trying to cancel our service (that they said is outdated and no longer works so we would have to upgrade our system or lose our money) is even worse. If you go with them... good luck!!! read more

These people screwed my elderly mother over. Claimed she signed a contract, but she doesn't sign contracts unless read. They said she did so they must have had her sign something without telling her it was a contract. In order to get out of it she had to pay a large fee. She needed an updated system and they would have charged way too much. These people are not valid...no longer a small company. And they take advantage of older people, read more

My family and I are so impressed with B-Safe Security, the staff are very professional, courteous, and knowledgeable. When it comes to our safety, we feel very comfortable knowing B-Safe Security is watching over not only our home, but us. 5 STAR company. read more

Wonderful company! Honest, professional and knowledgeable staff. Those complaining about a 5 year contract obviously know nothing about the security business. Most of them have them. If you signed your contract without reading it, it's not the business's fault it's yours. Very pleased with this company and I'll never go anywhere else!! I recommend them to all my friends and family. Thank you for making us safe!! read more

These guys really set me up with a great system. What more convenience can I ask for than being able to control my security system from my phone? Enjoying the new technology from a company that understands the good old fashioned feel of customer service. read more

Watch out for the contractual terms. My house was not monitored for over a year. As I tried to cancel the stuck me with a cancelation fee of 75% of remaking 5 year contract.! Basically unethical. The amount is too small to take them to court but somebody should. read more

The other reviewer is completely correct! Do not sign a contract with this company. The contract is for a five year initial period and then after the 5 years automatically renews for another five years, then renews for another 5 years automatically, etc. The only way to cancel the contract is if you remember once every five years to do so. No one knows what will happen in the next five years! You could sell your home or no longer want the service for whatever reason. But you are completely locked in for monthly fees for an entire 5 years if you forget to cancel after the first 5! Just stay away! Most alarm companies renew for a monthly period after an initial period of 2 or 3 years. Shop around and ask about the contracts. You will find this is the case. I also agree with the other reviewer that the employees there are rude. Sneaky contracts. Sneaky business practices. If this is how they make money - by not allowing long time customers to stop paying for services - they should be ashamed of themselves. read more