We have used this company for 20 years. Always prompt, clean and fairly priced. Wouldnt go anywhere else. Dan and Glen are great just like all the staff read more

Been a customer for 12 years +. Always great customer service. Technicians always courteous and knowledgeable. Referred them to friends and they have been satisfied also. I am customer not family read more

Wiill be taking my business elsewhere. I've been a longtime customer and tried to get a simple question answered but got no return call.

Our water heater exploded! In a timely fashion Joe from Battavio plumbing and heating was at our house! Very kind and understanding! Got the old hot water heater out and new one installed super quick! Amazing service! Will definitely use Battavio in the future for our plumbing/heating and AC needs! read more

Satisfied with the price and installation process for a new HVAC system and water heater last fall. Called to schedule a maintenance request today and oddly got disconnected at 4:31 PM during the middle of the call. I called back and got the after hours service request desk. I asked what their normal customer hours were and she replied 8:30-4:30 PM. So basically the customer rep on the phone with me hung up on me mid-call because it was a minute past 4:30 PM. Ridiculously poor customer service and I would have a stern talk with that person if it was my business. Unacceptable to hang up on a customer mid-call simply because your day ended a minute or two ago. read more

I had a drainage leak inside of my house. When I called, I was told that there would be a $65 dispatch fee plus $60 for the diagnosis. I felt $125 overall was fair, and they were able to come in a few hours. When the guy showed up, he seemed nice, but he was unable to diagnose the leak. He kept scratching his head for two hours and eventually gave up. This is understandable, as the behavior of the leak defied all logic. What was unreasonable was that I was unknowingly charged by the hour. Instead of paying $125 for a diagnosis, I paid $245 for no diagnosis. It was an insult to injury. At a minimum, they should explain their pricing structure accurately. If I knew I was being charged by the hour, I would have told the guy to give up so I could cut my losses. read more

First, the plumber who came to the house was professional and fixed the issue.  I called this morning and the young lady who answered the phone was also professional and did a great job. My issue is with the fee charged relative to the service performed.  As you know, there was a $60 Diagnostic charge and a $75 Trip Charge.  On top of that, there were additional charges of ~ $150 for the fill valve and flush disk.  These parts retail for ~ $25.00.  To receive a bill for ~$275 for the work performed is unacceptable.  The technician was at my home for no more than 10 minutes.  I don't mind paying for his time and expertise, but $275 for a small job, less than 10 minutes to complete, is hard to understand. read more

I have Used Battavio for many of their services. They are always on time, efficient and their prices are very reasonable. They are truly great at what they do! I highly recommend them! read more

Excellent service, friendly, professional, reasonable, and punctual with response time. I've had the priviledge of having a few guys from Battavio service my 16-year-old HVAC system for almost 3 years now. They never try to upsell or even sell me a product unless I really needed it. My system is almost 16 years old and for the first time in 3 years, Brendan showed me my rusted capacitor and recommended I replace it since it was on its last leg. Furthermore, I had a draining issue by the coils and Bill H. and his assistant were able to find the problem and give me a little more time with my system by correcting the issue. Just in case, I asked for a proposal on a new AC unit bc my unit is getting older and this would gave me a heads up for saving purposes. I appreciated the thoroughness, patience, and pleasant personalities of all of Joe Battavio 's workers. Even the wonderful office staff that always try to accomodate my schedule. THANK YOU for HONEST work and employees that treat their customers like their own family. read more

I initially called Battavio because that's who serviced the unit for the previous owners. I called because the AC wasn't working properly. They arrived several times unannounced, so I had no idea when they would show up. Luckily, I work from home and was home during their arrival. After several visits by different service techs, they finally found that the coil was leaking. They ordered the wrong coil and had to order again. I was told initially that the coil was under warranty, which was the whole reason I decided to move forward with the repairs, only to later receive the bill with the $1,100 coil charge on the invoice. I never had a chance to get a second estimate from a different company. They never let me know that it was not under warranty until they gave me the bill. Total bill is $2,270.96, plus an additional $85 charge for using a credit card. Buyer beware. read more

good work but way overpriced asked about the bill \but was stone walled by the stupid manager read more

I hired Battavio to clean/replace a dryer vent at a rental property where the tenant reported a burning smell. They sent me a bill for $233.75 after the technician spent 3.5 hours doing UNAUTHORIZED work on the dryer when he found that the vent was not clogged and needed no repair. After the work was done the tech called me to recommended I call an appliance company because he "doesn't know about dryers" (which I did, turned out the heater was shot). In his notes he documented that he took the dryer apart!! I've been a landlord for a decade, used tons of different service providers, never encountered an issue like this. When I called to question the bill I was told "the owner and the technician stand by their charges", even though at the top of the work order was clearly typed, "Burning smell in laundry room, May need dryer vent cleaned or replaced. When check things out call landlord and let her know what is going on." Bottom line, extremely overpriced and unethical business practice. DO NOT USE! read more

Avoid this company. My AC was not working properly but still working. The technician shows up and mentions that the AC's capacitors are not working properly. He mentioned that the AC should not even work but was surprised that it's working. Well, he did not even bother to check the system inside and wanted to charge me over $100 for diagnostic fee. I had someone come in to replace capacitors and he mentioned that they are just fine. I called the company and and asked to call the supervisor and that person never called me back. Pathetic service. read more

I think these guys are great. The office staff is friendly and helpful. The technicians are always on time and most importantly they know what they're doing. I am on the yearly contract where they come fall and spring. As for pricing, they are the least expensive I've ever had. Coming from Chester County I was expecting services to be a lot more than Battavio quoted. Couldn't be happier. They are definitely worth calling. read more

Customer service = Not so good. Cost = Not so good Services Rendered = B- Way overpriced for the Annual BACKFLOW testing services. $85 for the first and $85 for the second line, if applicable. I am new to this backflow testing... no mention of "if a second line is done, it will cost X". I suppose that is my fault for not know what to ask... so I get a bill 50% larger than what I was expecting. I would recommend using another company/service for the following reasons: 1) Cost - You can EASILY find testing services MUCH cheaper (~30%+). Tri-State and Georgianna to name two. 2) Customer Service -- While the services performed met expectations for AQUA, don't get your hopes up on the CUSTOMER SERVICE. I agreed to a time they wanted for scheduling purposes (they had another appointment in my neighborhood). Not willing to be competitive on pricing though. Dully noted for next year... I am paying the overpriced bill and will not be using Battavio ever again. read more

Excellent job done! Dom was the lead on installing new baseboard heaters and did an incredible job. One of the best people we have ever worked with. Joe and Fran were friendly, easy to work with and quick to respond. Family owned business with years of experience, knowledgeable and most importantly customer-oriented. Will use this company for all our related needs in the future. Couldn't be happier! read more

Kevin and Tim were great fixing our shower today. Came on time, friendly, cleaned up ...great service that we have used for years and will continue! Ann and David Dickey West Chester read more

Battavio replaced a piece of plastic piping that the toilet sits on when I was getting new floors. After the floors were finished, the toilet couldn't be put back on because the pipe was not put on properly. I had to call Battavio back to fix this issue. They had to install a new pipe again. THEY CHARGE ME AGAIN FOR THEIR MISTAKE Which I paid! I kept getting bills for the work I paid for. I called Battavio to tell them to stop billing me for something that I already paid .I voiced how I shouldn't of had to pay for their mistake. I asked to have the owner call me. I paid them twice. The kicker is the pipe was not put on properly again . It has leaked from day one. I am still waiting for the owner 's call. It would be nice if they would fix their own work.... wouldn't it? read more