Excellent professional chimney service! The technician (Isaac) came to my home, did a thorough…read moreevaluation of the electrical fireplace that wasn't working, and even went to the hardware store to get the additional materials needed to fix it on the spot. Very knowledgeable, reliable, and went above and beyond. Highly recommend!

Good service at a good price. I've used them several times. First, they did a new chimney cap on…read morethe exterior which looks and functions soooo much better than the last one that was too small. Then, they installed a remote control gas fireplace on/off system. Worked 100% until I melted the battery box (my fault). They came out for free just because I was a past customer to show me the replacement part to order. Would recommend 100%. Great company.

I contacted them after being denied assistance by a few other companies who refused to service a…read moregas fireplace they didn't install. The lady who returned my call was very friendly and accommodating to my needs, and gladly set a service call. Felix, the tech, was very professional and personable. He quickly assessed and diagnosed the issue to get my fireplace operating again. I REALLY appreciate this company coming to my rescue when I needed them most. It seems harder these days to find a company that actually wants to accept your paying them to do the job they are in business for. I highly recommend this company, and will use them again if the need arises.

Very disappointing experience. It has been over a month since I first contacted HBR, and I am still…read morewaiting for a basic estimate. Throughout the process, I received multiple commitments on timing that were not met, and many messages and follow-up requests went unanswered. Communication remained inconsistent even after the owner became involved. I understand that schedules can be busy, but clear communication and follow-through are essential. Unfortunately, that was not my experience. When a company cannot reliably provide an estimate or respond to basic inquiries, it raises concerns about how they would manage a larger project. There are many quality contractors who value their customers' time and work hard to earn their business. Based on my experience, HBR did not meet those expectations.

We needed an evaluation of two fireplaces and chimneys in home we recently purchased. Both clearly…read moreneeded cleaning, but wanted all components inspected. Talked with several service providers and Luke was the most informative and transparent about inspections, service and costs. He met all my expectations on the job and it is a pleasure to talk with him. His work was thorough and he explained every aspect of the fireplace and its components. Pricing was very fair and we are pleased with the results. Highly recommend Luke and Sullivan Chimney Sweep.

Today was our 4th annual chimney service with this company. We burn a decent amount of firewood…read moreeach winter. Luke provides a level of quality, honest work, which is rare in my experiences.

Thank you again Mike for a Job well done! My daughter is happy with it and that's what counts the…read moremost. Thank you for keeping them in the loop for when the install was going to happen, since they both work. It looks great and it was a pleasure doing business with you.

They responded very quickly and it was not the cheapest but they came out right away and got it…read moredone! We had a very dirty chimney which we believe was causing us allergies over the last year or so. But ever since they came out to do a chimney sweep it's been a lot better. They were very professional and they text me when they were on the way so it was great!

So, apparently my review wasn't to Sam's liking, because he made sure to let me know that I (the…read morepotential customer) wasnt charged anything for the free consultation and estimate. Which....it was supposed to be free regardless, so congrats on sticking to that part. You laid on the floor and literally leaned over, taking photos upside down. There was one flexible duct (that could be relocated easily) that you, yourself ​.said that it would be an easy, straight shot. I even suggested zigging or zagging if need be, but you were adament that the best and easiest way would be straight under the floor. It went from "this'll be easy" to "well, we're looking at 7500 on the high end, because this is a complicated job". It isnt just that it was a price i dont like, it was a price that would blindside anyone. Especially since your website claims that services BEGIN at $300. No one said they expected the job to be $300. But if thats the starting point, I would really love an itemized invoice of how much everything costs, if im being quoted between 6500 and 7500. I was prepared to pay up to 1500 for that job, which is on the high end of reasonable. But for coring 8inches by 4.5 inches into concrete, a 15ft connection with 4 right angles and a damper...7500 "on the high end, it could be a grand less" is way out of the ballpark. In a nutshell, claiming that relocation services START at 300, it gives this client that notion that even the jobs you see as "complicated" wouldnt be more than 2000 "on the high end". Which is why i got the impression that you didn't want the job. Please don't backtrack like you didnt ask me to show you what your own website says as a way to overcome an objection to a price estimate. It doesn't give much confidence to the client when you're saying that your web technician made some kind of mistake. I also work in sales. And when you have a starting price listed, the price quoted usually bears some resemblance. Like i said, i was prepared to pay up to 1500 for this job, maybe even 2000. It sounds like maybe you just didn't like the review you got. You started great, and even the price was your perogative to charge, it's YOUR business. But don't backtrack, don't try and have two people give a review for a single interaction, and don't react to reviews that you don't like as though any normal person in any normal tax bracket wouldn't be offended by a 7500 quote when your site says services start at 300. Its giving "intrigue people with a low base price to get me in the door, and then it doednt matter if im hired, charge whatever, because i'll either get to go to the bahamas on them, or i'll at least get two good reviews." So im just letting people know. Sam is very personable, very approachable, and seems to really know what he is doing. That said, don't expect a reasonable price estimate commiserate with the pitch on the website. And look for Sam to be offended if he isnt given an exemplary review. ​? For the record: ... It took four days because my mother was in town, and I waited until she left. Painting this picture of a potential client as though they maliciously attacked your business for pleasure is abbhorant. Especially when you said multiple times that you wanted a review. And especially since I simply said what happened and my impression. Just because you don't like it, doesn't make it an attack. There were things that i didnt like, as well. This has nothing to do with your level of work, because no work was performed. But you still stuck your qr code out and expected feedback. Which is what I put in my review. It's feedback. So you can be better. Right? Why press for a review even though you know that no work was performed...what did you expect we review? It's interesting, that in the week since, the website has changed, and there are no more free in-person estimates. ​

It was very honest about the cost. Made it pretty clear that I wouldn't be able to get a level one…read morecleaning. Also explained what he was doing very well. I was pleased with the work. It seems like most of these guys sell you on $100 job and then come out and charge you more. At least he was honest about it.

Really appreciate the friendly professional service. My dryer vents were super clogged and my gas…read morefireplace needed cleaning. Really recommend this company

I requested service on Tuesday and set an appointment for today (Friday) at 11 am. They sent me an…read moreappt reminder that night that I put in my calendar. I bought wood in anticipation of this ice storm that's coming, and we are an all electric house except for this fireplace. I received another automated confirmation of my appt Wednesday . After a further miscommunication was cleared up, Kyle came by at 4 and did the job. Laid out a tarp, played with my dog, cleaned the chimney, and patched a small crack in the back. I now feel confident to use my fireplace in this storm. Well pleased with results.

Answered my questions promptly. Alexander was prompt and explained what needed to be done. He is a…read morehard worker and does exceptional work. Its so hard to find someone like Alexander!! I definitely will be using his services again. Thank you Alexander!!

Great job and hard worker, you will be impressed with the finished product. I only give 4 stars…read morebecause of the up charge on supplies I was charged 85$ for 10 pound of reflective glass that I found on Amazon for 27$ I will say all of the supply cost was extremely inflated so that part wasn't good which can be fixed on his end in the future. Whats harder to be fixed is a bad job or sloppy work and that isn't a problem as his work is good. Overall I'm satisfied just a little salty about being overcharged for, stones, ceramics etc... P.s Alexander's customer service isn't very good. Even though I put 4 stars he took it upon himself to send me an almost condescending text. 4 stars is very good considering the amount I overpaid for supplies. Yes you should get the best deals for your customers. Also messaging me after business hours very unprofessional.

Very happy with the service - did all of the things you expect:…read more1. Communicate well 2. Show up on time 3. Efficient and complete work 4. Estimate and price matched Extremely happy with their work!

Mark came out and sweeped/cleaned my fireplace, he was really nice and professional, did excellent…read morework and was reasonably priced. I would definitely use him again and highly recommend hiring him.

Alaan with The Fireplace Guys is the best! I was having problems with my fireplace pilot light and…read morehe graciously came out on a Sunday to help me. Showed up on time, said it was a small job and didn't even want to charge me. Alaan was so polite, worked efficiently and cleaned up around my fireplace afterward. Chimney sweeping is his speciality but he is expert with gas logs, etc. Very professional!

From the owner: A family owned business dedicated to having the highest quality customer service and…read moreprofessionalism in tune with your needs to create the dream home warmth you've dreamed of.

Our service technician, Torrance, was excellent--very prompt, friendly, and extremely knowledgeable…read moreabout the mechanics of our fireplace. He was able to fix everything efficiently and took the time to walk us through how it all works, making sure we knew how to test and use it properly before he left. We received several quotes from other companies, and this was by far the most fair and reasonable pricing. On top of that, the quality of work exceeded our expectations. They also offer a one-year warranty, which gave us extra peace of mind. The entire process was smooth and easy from start to finish. It's clear Torrance is a highly skilled professional, and the company as a whole is very easy to work with. We'll absolutely use them again and would confidently recommend them to anyone needing chimney or fireplace services!

From the owner: 10% off your 1st service & free estimates. We offer comprehensive services including chimney…read moresweeps, chimney repair, chimney construction, chimney inspection, chimney maintenance, and chimney cap installation. We manufacture custom chimney caps. Choosing us means you never have to risk the safety of your home; we are fully insured, licensed, and bonded, so you’re protected on every job. Our reputation is built on delivering quality workmanship and outstanding service to households across the greater Dallas area. We’re certified by the Chimney Safety Institute of America (CSIA), registered, and always follow the guidelines set by state regulators and the National Fire Protection Association (NFPA). With years of experience serving all types of chimneys, we guarantee top-tier cleaning and care—no job is too big or too small. All our technicians are factory-trained to ensure safe, thorough, and professional results every time. From installations to repairs, maintenance, inspections, and cap replacements, Chimney Sweep Specialists handles it all with skill and reliability. Don’t settle for less—contact us today for the best chimney and fireplace services in Dallas and beyond!