We came to this business to get our spray in bed liner tinted. Initially the manager was helpful. But it did take him quite a long time to figure out how to match our color, and calculate the volume/pigmentation ratio. After coming home and mixing the paint we realized that his calculations were incorrect and we'd been shorted 25% of our total volume. My partner went back to address the issue. Unfortunately the manager was not in, and the employee was unable to help us. It seems odd that only a manager can correct an error, but ok, fine. She returned after the manager returned and explained the situation to him. He became very hostile and insisted that he'd given us the correct amount, claimed we didn't know how to measure properly, and demanded to see the measuring device we used. Of course both of us, having degrees in the science field, are well practiced in measuring liquid and solids. But she showed him the graduated measuring device we used. This sent the manager over the edge into a fit of rage. He came out from behind the counter, got in her face, and swore at her, attempting to intimidate her into giving in. Luckily she's not afraid to stand up for herself, and she explained to him the many ways in which his explanations didn't not make any factual sense. His argument was essentially "I wrote this number down so there's no way it could be any other amount".
Even if he was correct, and he was demonstrably not, this is an absolutely appalling way to treat anyone much less a customer. We'll never return here, and hope you avoid this place for eternity read more
