The people are nice and my car looked great BUT they didn't put my spare tire back or the tools and…read moresuch from my trunk! AND they didn't put not put my convertible top back together correctly. My husband had to take it apart and put it back together correctly.

I was expecting a high grade car wash and they delivered a brand new car!! It looks perfect, smells…read moreperfect, and they got the ketchup marks out of my beige headliner! I could not be more thrilled with the service, they were kind and helpful on the phone and in person, and it was done the same day! absolutely wonderful experience. They exceeded all expectations!

Super amazing costumer service!! They kept me updated on everything they did. My Camaro came out…read morebrand new just looking out fresh from the dealership!! Everyone was very friendly and very patient. They handled everything with my insurance and I didn't really have to do anything!! Thank you very much !!

Beware! Took my truck to have bodywork and paint done, and they didn't fix it right. They have been…read morepromising to fix it for over a year now. Don't go there!

Just like what the others said don't bring your car here and if you do make sure to inspect every…read moresingle inch of your car, after my car was returned to me the overhead console was now loose appearing to be slightly unglued and you can shake it loose, now also theres condensation on my left front lamp and these issues are non existent when I brought my car in, totally unrelated to the collision repair that transpired. I also got a text asking about the checks since they were tracking payment. This bodyshop had possession of the checks the entire time I even sent a screenshot of the check my insurance sent me and an email from my insurance stating that they already sent a check as portion of payment which this bodyshop cannot use for anything else since it was addressed to my hubby. I used this Bodyshop years ago and had no issues sadly it has deteriorated. Will never ever use them again.

Great customer service, very efficient and friendly. They did an amazing job on rims, painting my…read morecaliburs, and smoking out my rear lights. Will definitely come back.

A disappointing experience with Heritage Ford…read more I brought in my 2020 Ford Escape for an oil change and a repair of my power liftgate button. I also had an issue with the Ford Pass app; it was showing that my car was in battery saver/sleep mode. At the counter, I was told there was also a recall that they would handle. When explaining the app issue, the workers at the counter rudely told me "I have no idea what that is, just call them." So much for the $295 diagnostic fee! After "working" on the car all day, I picked up the car and was told to bring it back once they got the parts in. I brought it back in the morning two days later. They called saying the button was fixed. As soon as I sat in the car to drive out of the lot, I noticed the check engine light was on. How weird, I came in for an issue with the trunk...but the check engine light is on now? I bring the keys back to the counter to find out why the CEL is on and find that they were going to let me drive off without having even worked on the recall! Later this day, I'm called again saying it's ready and that the light was on because the technician had forgotten to reset something. I come in, still not knowing why the battery is in sleep mode and why I can't access the remote features in the app. I end up going on a goose chase throughout the dealership, with the only solution seeming to be "try logging out and back into the app" and "turn your phone off and back on." The issue was confirmed to not be with the app at all, but the technicians refused to see what the physical issue could be. You guessed it, I requested them to figure it out and they kept the car another night. Next day, they tell me there was an issue with the charging system. They didn't notice this earlier when they supposedly did a scan of the car's entire system? I got to have this absurd and annoying experience for over $850. I am not very familiar with cars but I feel like this was grossly overcharged for the issues I experienced with Heritage. The staff at the service counters have a serious attitude problem. I understand they are very busy in the mornings, but it seemed like they simply did not want to help or hear what my car issues were. When one person didn't know they answer, they just shoved me onto someone else who did not care to help me get the answers either. The service department did a lousy job at checking their boxes and making sure everything is ready and working before returning the car the customer. When paying, the cashier was barely paying attention and couldn't hear me while she had her AirPods in. The sales department is much better though. I bought three vehicles with their fleet manager who is super helpful. He really made the purchasing experience feel personalized and special. He may be the only person in the dealership who doesn't hate their job. I would also like to note they have a good shuttle service. They will take you to and from any local area (even neighboring cities like Salida and Ripon) while your vehicle is being serviced. I would say, only come here if you have to.

DO NOT TAKE YOUR CAR HERE! Not same service as use to be. Took my car there for second time to give…read morethem chance to fix bumper they replaced. Picked up again today both sides of bumper are still hanging. Save your time not worth fight etc with this company that in past use to be only place I took my cars. New bumper replacement they did literally both sides of bumper is hanging loose and all staff says job is completed correctly and huge argument that car is ready to go. Took time out of my busy schedule to try let them correct back bumper they replaced and have to pretty much argue turning car in that it was back bumper not the front bumper. After all that my bumper is still loose and not even attached on either end... DO NOT LEAVE YOUR CAR HERE ONCE YOU DO THEY DONT EVEN REMEMBER YOUR NAME OR THAT THEY EVEN KNOW THEY HAVE YOUR CAR OR PART WHEN YOU HAVE TO CALL THEM.

Used them after an accident I had a couple of years ago, waiting MONTHS for parts. Finally got my…read morecar back and have been having back to back issues. Come to find out, they put three different parts in my vehicle THAT ARENT FOR MY CAR but had no problem charging my insurance for stock parts. Smug and thieving management. I would not recommend, they need to be reported.

I was on my way to an appointment when my car suddenly stopped working and I had to pull into their…read moreparking lot, where it ended up completely stopping in the entrance. No one was hurt, but I was really scared because I didn't know what was wrong with my car and I didn't know how to fix it. They came out, asked me if I needed help, and were able to help me get out of the parking lot entrance and help me get a hold of a tow truck without any problems. Everyone there was genuinely so kind and I'm so grateful for their help! Thank you guys so much!

The bumper looks good as new. This place has good communication and the price was as expected.read more

Very professional group! Very honest and great work highly recommended! My car looks like it never…read morewas in a accident

I had my Z repaired a few years ago. The paint job looks great after several years since it was…read moreworked on. A couple years ago someone had backed into our Lexus & the rear bumper needed to be replaced. The job was completed quickly & the paint was a perfect match. I wouldn't take any of my vehicles to any other body shop.

This place is extremely unprofessional! They had "fixed" a bump on my 2020 Camry a couple years ago…read morebut it obviously wasn't done correctly because the paint started chipping off and you could see rust building up. I took it in to show the owner and manager of the shop and they made it seem like it was my fault. They took no accountability for the workmanship and didn't offer me anything in return and I eventually got them to fix their mess up on my car which should have been handled correctly the first time. I tried to get a rental vehicle from the manager/owner because I would be without a car for a week or maybe longer. He told me they can't do that and that he's loosing out on money because of this. What a joke! Don't take your car to this place!!

My wife and I went here when we were having issues with our truck. The staff and manager, Danniel…read moreare super nice, honest and helpful. We had gotten an estimate from the Ford dealership and not only did they find one of the services didn't need to be done because the part was still fine, but we were being overcharged on the labor hours. They were able to beat our quote by a few hundred dollars and STILL gave us great quality service. We appreciated it so much that I brought my Camry in for its 90k service and they were able to beat the Toyota dealership by $300.

I was 5 hours from home when I noticed I had two nails in my horse trailer tire. I made a same day…read moreappointment on a Saturday and arrived early. They took me on the spot for the patch job. Alex gave me a call and let me know that they didn't feel comfortable just patching it, and recommended new tires-not a scam because they didn't have them in stock. He called around for me and got me set up before I even got back to get the rig, and didn't charge me a dime. Alex and the crew have exceptional customer service and honesty. I highly recommend them! Fantastic customer service!