We bought a new spa that had a defect in the control panel. Kevin came out and diagnosed and…read morerepaired the issue quickly and professionally. He will be our new spa guy!

From the owner: For over 20 years, we specialize in providing professional, high quality swimming pool and spa…read morecleaning, maintenance and repair services for customers seeking expert pool care. Our employees are well trained, courteous and have the knowledge to keep swimming pools of all sizes healthy, clean, and beautiful all year long.

The Service requested was non existent. There is no quality, professionalism, followup, and…read morecertainly no value in doing business with this company what so ever. It doesn't take a brain surgeon to see in almost all of the reviews that the owner, Shane or such is a complete zero and that some woman in his office defends every bad comment about him. We bought a home that Shane sold cool decking to. He outright lied to her about what he would do. The coating was coming off almost immediately. He tried blackmailing her to continue service with him or he wouldn't fix. She didn't fall for it. When I purchased the home less than a year later and thought I'd try from scratch to talk to the guy he started in with what a nut she was and he would only help me if I started doing business with him. Turned out, Shane & Co. did no prep or finish work... there was no pre treating of the decking, no primer and no sealer. Attached pics show the mess his work created and the nightmare his work left behind. Long story short I thought I'd give it another shot, the office promised Shane would call me right back..... 3 weeks later he called and started his B.S. so I hung up and blocked him. In that time frame we contracted with a reputable pool decking and coating company and they have repaired, put down new decking and coating and sealed the job properly. I hated what it looked like with what Shane had left but now that we know what a good job looks like it's quite different. Just wait, The office will defend his horrible business...... the guy has a screw loose and needs to be sued...... just beware!!!! The office seems to think this has something to do with wanting free work when I simply called to try and schedule with Shane. When he decided to call and point fingers 3 weeks later we had already contracted and had the work completed by professionals. Beware of this very SHADY company and the reviews all seem to point at this Shane guy, He's a crook.

My pool was built by another contractor, after having bad experience with them and their crappy…read moreservice I decided to go with Shane and his company. Shane and I met in person at my home and we talked about what I wanted and expected from them. So since 2021 I have been using Yuma Pool Service and we are very happy. I can call Shane or Janalyn directly and always get an answer. They have been very professional and helpful. Always take care of any concerns I have or any additional things I need. I have never had any difficulties or disputes with them and appreciate the service they have provided. Thank you Shane for taking care of us and thank you Janalyn for putting up with me

I would like to thank the two employees for the information they shared on pool care…read more They were very knowledgeable and improved my Understanding of how a in ground pool works. Sadly, we departed with a difference in business philosophy.

The customer service is excellent. John went above and beyond in helping us with technical issues…read morewe were having with our pool. He took the time to thoroughly evaluate and explain the issue, walked us through the solutions, and assisted us in getting our pool equipment back up and running. We couldn't be happier with the service and incredibly knowledgable staff at this Leslie's location!

Quality. Paid $20,000 for 10,000 gallon pool to get light acid wash, remove/replace single row of…read moretiles around waterline, install rock feature (purchased separately), and remove/replace 500 square feet of Cool deck pool deck. I drained and refilled the pool. Everything was satisfactory except the pool deck replacement. The owner of the business never showed up on the two week job, and couple of workers said they were just hired for this job. The concrete pool deck was not properly prepared, resulting in the new coating peeling off in ten months. The owner of Artesian Pools, Ray Orta, refused to offer to redo the shoddy job. A few months later I hired another pool company, Splash Pools, to replace the deck at a lower price. Eighteen months later it is like new. Artesian Pools and Ray Orta screwed me. I would never recommend his company.

After a couple of years of doing our research and looking at pool builders from San Diego, Palms…read moreSprings and Imperial Valley, my wife and I decided to go with Artesian Pools & Spas from Yuma AZ. Not only did Ray come to our home, he asked questions to determine the best pool for our needs. After listening to us, he also made some suggestions and recommendations. My family and I couldn't be more happy with our decision to go with Ray's recommendations. We highly recommend them as they are not only fast and effecient, but completely stand behind their product. In addition, the entire staff at Artesian is also very helpful in answering any quesitons we had. We now have our dream pool that will allow us to enjoy time with the family. Thank you Artesian Pools & Spas! Sincerely, The Lizarde's

Best service in Yuma! does an amazing job with taking care of my pool and always communicates any…read morejobs needed!

From the owner: Bad Hawk Pool Pro is the best in the business. We treat your home and pool with care, giving you…read morethe peace of mind you desire. We provide professional pool cleaning services and repair. Our customers love us and so will you!

Absolutely horrible will take advantage of elderly or individuals who are not able to keep a close…read moreeye on him. Parents were ill he would go leave chlorine tablets and maybe black flush NO skimming or brushing etc...

I got a call from Heather today. Apparently, there was miscommunication between all three parties…read moreinvolved. Acme is sending a technician on Monday. He will work with the spa manufacturer to, hopefully, solve all our problems. I have confidence that all will be well now that everyone is on the same page with communication. Thank you Heather.

Worst company ever. Just moved here from CA, bought this…read morehouse mainly because it has a pool. We paid 10K for plaster and a new pump. The pump was set up wrong and the backwash valve was reversed. When fired up it created a clog. When we bought the house the inspector told us the pump needed to be changed, but other than that all was fine. After the new pump we no longer had circulation. The pool is now a pond. Both my wife and I expressed verbally we wanted full service cleaning to both Oliver and Lance. Lance is horrible at communicating and taking responsibility. He lacks business morals and is uncaring about his work as a owner. Oliver, the other owner, slightly edges him out as a better owner. Not by much because he is very lackadaisical with his promises. Oliver had told my wife a plumber would be out to look at this problem. To find out why the circulation doesn't work and where the clog is. This is not as much a complaint as it is more of a warning to the consumer. I have filed a complaint with the Arizona Contractors Board and the BBB. I encourage everyone with a valid complaint to help others by going to the other 2 agencies.

Stopped into the store across the bowling lanes to see if I could get a quote on a new build pool…read more Made an appointment for the following Friday for 11:30. Lance told me to give them a 30 min buffer and joked that they weren't like other places that make you wait all day before coming. Day of the appointment, waited for almost 2 hours and no one came. I even called their number and left messages for Oliver inquiring where they were. No answer and no one showed, so I went to run errands at the store. Lance called me when I was at the store saying he was at my house. I said the appointment was for 11:30, but he said that his calendar showed 11:30-1:30 availability. I thought I heard wrong when I was at the shop, so I quickly finished my errand and went home to meet him. Lance saw the backyard and took some notes on his phone (size of pool, filter, etc), but he never took any measurements. He told me that they would have the quote to me by the end of the weekend. Come Monday, there was no quote, nor after a week. Called Lance to follow-up and he said that he initiated the quote request and didn't know what happened and that he would check on it. It's been 3 weeks now, so this ship has sailed. I know that pool contractors are busy now due to the pandemic, but if you cannot accommodate a quote just let me know so that I don't waste my time.

Diana and Esmerelda were fantastic to work with. They were professional and courteous at all times…read more Never did they treat is with disrespect even when we were dealing with issues during our build.

Conrad's is doing work on our backyard neighbors home. They sprayed the neighbors brick wall and…read moredidn't account for over spray and got paint on our shed, equipment, and plants. We called the office and receptionist said she was going to tell the owner. We never got a call back and we called two more times after that. They have no respect for other peoples property or the damages they caused. We also complained about water that is seeping through the brick wall, in which they responded to the neighbor that it won't cause damage because they added plastic. I don't know if the know how water works and the erosion water causes. I guess we'll see what happens.