Worst company ever. Just moved here from CA, bought this house mainly because it has a pool. We paid 10K for plaster and a new pump. The pump was set up wrong and the backwash valve was reversed. When fired up it created a clog. When we bought the house the inspector told us the pump needed to be changed, but other than that all was fine. After the new pump we no longer had circulation. The pool is now a pond. Both my wife and I expressed verbally we wanted full service cleaning to both Oliver and Lance. Lance is horrible at communicating and taking responsibility. He lacks business morals and is uncaring about his work as a owner. Oliver, the other owner, slightly edges him out as a better owner. Not by much because he is very lackadaisical with his promises. Oliver had told my wife a plumber would be out to look at this problem. To find out why the circulation doesn't work and where the clog is. This is not as much a complaint as it is more of a warning to the consumer. I have filed a complaint with the Arizona Contractors Board and the BBB. I encourage everyone with a valid complaint to help others by going to the other 2 agencies. read more

American Pools - Deep end of the pool. It's now a $10K pond. Ignored us when we wanted full service cleaning. - Pool & Hot Tub Service Near Me

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Stopped into the store across the bowling lanes to see if I could get a quote on a new build pool. Made an appointment for the following Friday for 11:30. Lance told me to give them a 30 min buffer and joked that they weren't like other places that make you wait all day before coming. Day of the appointment, waited for almost 2 hours and no one came. I even called their number and left messages for Oliver inquiring where they were. No answer and no one showed, so I went to run errands at the store. Lance called me when I was at the store saying he was at my house. I said the appointment was for 11:30, but he said that his calendar showed 11:30-1:30 availability. I thought I heard wrong when I was at the shop, so I quickly finished my errand and went home to meet him. Lance saw the backyard and took some notes on his phone (size of pool, filter, etc), but he never took any measurements. He told me that they would have the quote to me by the end of the weekend. Come Monday, there was no quote, nor after a week. Called Lance to follow-up and he said that he initiated the quote request and didn't know what happened and that he would check on it. It's been 3 weeks now, so this ship has sailed. I know that pool contractors are busy now due to the pandemic, but if you cannot accommodate a quote just let me know so that I don't waste my time. read more

I will never let this crew touch my pool . I recently moved to Yuma . Bought a house and the main reason I got the house was because of the pool. I was referred to this company. I paid 10k and the job is not complete and my pool look worse now then when I bought the house. Whoever installed the pool equipment did it wrong due to that the pipes are clogged. I was lied to about a lot of things like the mistakes they have made . The lack of Communication was ridiculous. I understand people make mistakes and it's common, but the way these people communicated , and lied about pool care was not ok. My pool has been green , the new plastering in the pool is stained and they have stooped communicating with me even though the task is not done my pool is not complete. I paid $10,000 and my pool is now shit . On top of that they left my back yard a mess , I have the old pool equipment still out they didn't take it and there's pieces of pool parts all over my backyard. I wish I could give negative stars read more

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Similar to Erick R's comment, we too, just moved here from California. We chose American Pools based on recommendation from our realtor. Unfortunately, we should have done more research as this has been a very painful experience. We paid for a very high end pool, sold a bill of goods whereby they can't meet commitments or timelines. We are very disappointed with our experience and have tried to be very accommodating, cancelling vacations and weekend family events only to be disappointed with no one showing, no one responding (Lance) to calls and when you do finally connect its all just continued excuses. Lance can't respond promptly to calls or texts and never takes responsibility for any issues. He truly lacks business morals and doesn't care about his work or the work of anyone on his team. I'm merely writing to warn other consumers to do their research before hiring this company. We have filed a complaint with the ROC. We highly recommend you chose another company to build or service your pool as we cannot recommend them to anyone. read more

Trusted this company with repainting my pool deck and painting my patio floor. They never finished cleaning up their unbelievable mess. Broke a yard ornament, slopped paint on my patio posts, dug holes in the deck, etc. Within 2 years the entire area needs to be redone. Paint peeling and blistering. Apparently very cheap paint was used, NOT pool deck paint plus no sealer. Good luck with Donnybrook Pool "Service". read more

I have given American Pools 2 chances. The first I set up pool service. They showed up twice and then stopped showing up. When they did come they did not empty baskets or sweep the pool. The next time I needed a pool part, for 3 days the strung me along with they have it in their inventory in the foothills .. Quoted me a price of a 100 ... I called everyday speaking with Palmer to find out about the part .. Finally on the 4th day I called again and was told they didn't have the part and never did ... 4 days my pool sat dead in the water waiting on a empty promise .... read more

We had a bad experience with American pools when it was under different ownership. Our spa tiles began to corrode and detach from the spa walls. We hired American pools to replace the damaged tiles and fix the corrosion. To make a long story short, we had American pools redo their work on 3 different occasions. The technicians tile work was the worst tile work I have ever seen. After 3 job redo's, I had to accept the poor craftsmanship and let American Pools go. American pools recently reached out to us looking for work. Oliver, (new owner), explained to us that he had taken over the company and was looking for an opportunity to show his work. Based on my past experience with American Pools, I was going to send Oliver away, however my wife took the time to explain our past experience with American Pools to Oliver. Now I didn't expect much, but Oliver surprisingly came out to our home, looked at the work, and told us he'd fix it. To Oliver's word, he provided all new tiles and sent out a tile technician to demo the old work, and set the new tiles. The tile work came out outstanding and we couldn't be happier. I am very impressed with Oliver's integrity. Oliver took the time to fix other people's work, and even provided new tiles for the job. Oliver stood by his word, and that mattered substantially to me. It was good old fashioned good business. Thank you Oliver and American Pools. We are very happy with you and your sub contractors. We love the work! read more

Everything that customer Don B. stated on his review is parallel to all the problems that I'm going through with this company. I've also been a long time customer and I even pay in advance; at least 3 months at a time. So many excuses on why they can't show up at the scheduled times and what they lists on their paperwork that they do to my pool almost never happens. The scale is so thick bc they hardly clean it properly. I've tried several times for the manager or pool tech to call me and NO ONE has returned my calls. They serviced my pool ONCE in June and ONCE in July. My pool is deteriorating in leu of the improper services. If they'd done what they're supposed to do in the first place, none of the repairs would be needed. Like Don B., I will be looking for another pool service company come September since I've paid them in advance. They were once at the top of their game and I've even bragged about their company and have recommended them to others. They've gone downhill and they can't seem to keep workers longer than a month now. I will also be looking into legal services regarding paid months with 1 service done and the deterioration of the parts. read more

I have been a customer for a long time and there have been some good times and good work here and there. However, on multiple occasions, I have had to call Oliver because my pool was green due to no one servicing the pool for weeks (Oliver brought the pool back around with chemicals from the company since it was the companies mistake). This has happened multiple times due to personnel turnover, lack of chemicals, and lack of attention to detail for the correct amount of chemicals for my size pool. I met Oliver at the pool today as he assessed what needed to be done to bring my pool back around yet again. I confronted Palmer about the chemicals I have ordered months ago, he blamed it on another employee. Palmer also instructed me "it's best to buy your own chemicals and make them available to us". My pool is large and needs to be taken care of right or it will quickly turn, so skimming the pool a little here and there and chlorine tablets aren't going to keep it safe to swim in for my family. Thank you Oliver for the times that you have made it right, but I am tired of months going by without being able to use my own pool because it's green or "being brought back around". It seems my pool has been the training ground for your new pool service personnel, and I am no longer willing to put up with it. The inconsistency is ruining the business, unfortunately Oliver can't take care of everything himself and needs to be able to trust and rely on others which is not working. I hope things get better in the future, best of luck moving forward. read more

I had this pool service, and they are bad. One of the worst in Yuma. One day they came clean my pool and never did anything. The pool cleaner, probably thought I was not home, even though my vehicles were out front. He came through my gate, dropped the pool hose on the ground, and skimmed my pool for 20 minutes; then left. All the while another coworker was in the truck on his phone texting away. No vacuuming, no chemicals, and no attention to the filter. Another time after a service call, I was watching the guy clean the pool from my house but never saw him empty my skimmer basket. After he left, I went to check my basket for myself and it was full of debris up to the top. It was so bad...it split my basket. I had to purchase a new one. Shorty there after, I noticed leaks to pipes running to and from my filter. I assume it was from the pressure cause by the basket that lead to this disaster. They also broke my gate and never reported the damage to me. If a little child would have gotten in my back yard, I'd be reliable. Lastly, in the middle of all this, had one of the owners looking at my auto fill for my pool. They couldn't figure it out. Many times I had tried calling them on their phones and most times never received a response. Unfortunately, thought they would want to start a business and earn a reputable name for themselves in Yuma but after seeing the other reviews and my own experience, plus my costly repair bills, I would say not. I would look for someone else to take of your pool needs and not trust service with the read more

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I liked Lance and Oliver, They seemed like nice guys. I gave them my deposit on May 6, 2019 A few days later they started hand digging my small pool because they could not get an excavator into my back yard. I went home for the summer. While I was gone, my neighbors said they never once saw anyone come to my house to work on the pool. We returned to Yuma in mid November to find a big hole in the ground with cement in it. On Dec 19 at our demand, Lance came to our house. He apologized for the lack of work done, and said he would finish the pool in 30 days. That involved doing plaster, installing the pump, motor and filter, all high end equipment, put in the gates, outdoor shower, running sprinkler pipe to the garden areas of the deck. Two weeks later we returned to Yuma and NOT ONE THING HAD BEEN DONE. I wish I had read the Yelp reviews before I hired them. I have paid all of my draws on time and now have spent over $48,000. They have been out doing new jobs and are currently starting a pool for my neighbor down the street. If you hire these frauds, be sure to get a completion date in the contract with penalties to be paid by the contractor for failure to complete the job on time read more

Wonderful work. Always answered any questions I had in a timely manner and completed the job with impressive results.

I did not call you to come out and repair anyting I called you to come out and give me an estimate for a new vinyl liner which I knew you needed to be replaced we do not is based on an individual's sexual orientation race or anything else Oliver you are so wrong about having taken that picture first you took that picture when you asked me if you could take a picture after you're being in the pool and check the steps and pulled a ripped vinyl out when you rip the final out you got out you started walking to measure the distance to the pool and you at that time you asked me if you could take pictures and I said yes I did no reason for you not to take pictures I'm not saying that there wasn't a small hole in that vinyl but you ripped it all the way back it left all that it supposed to rain now besides that you haven't handled this well at all you said that you would give me an estimate to come back and then you you never you never called nothing I've had to hunt you down this is no way to be doing business you give business owners a bad bad name Oliver Oliver that runs this place if that's what he does ripped a hole in my pool when he was looking at it and then says he didn't do it yet I was sitting right there and watched him he is a fake he I stand by my comment completely and wholeheartedly you're the worst company I've ever been associated with call me back after he said he would give me an estimate he's trying to get me to pay him for good night pool and I won't do it I have an inground pool but it's vinyl he is absolutely a fraud worse company I've ever been involved with read more

WORST pool company ever. First they told me they were going to prorate my pool cost because the it was 1 week in the end of March they were going to clean. And STILL tried to charge me for a full month. They ended up not cleaning in March because the pop up system didn't work. Lance, the (creepy) owner, came to our house and just sat in front of our home. My kids came in and told me there was a truck in front of our house with a man in it. I confronted him, and he told me he was going to leave and come back later. I have no idea why he didn't clean the pool that day. My days to have them clean started as Monday and Thursday. They showed up the first Monday, but then not Thursday. When I called, his excuse was "Oh, well I wasn't gonna clean because it was windy. I guess I should have told ya huh??" Then the next Monday came, and he never showed. I called AGAIN, and he said "your days are Wednesday and Saturday." So I asked why they changed, when I had told him that I didn't want them here on Saturdays. SO, he didn't come that week either. Only THREE times he showed up in April to clean, and actually never did clean. I watched from inside to make sure he actually cleaned it. I went outside after he left, and took pictures of the disgusting pool. I called him after the last time he did that, and I told him that I watched him and he did NOT clean the pool. His response was "Well, I netted it." WHAT??? That's not what I paid for. THEN, he charged me for a new pop up system, and when he let it slip in one of our many conversations as to why my pool still had algae, he told me that he didn't replace the entire system, only the gear. One time, he actually did try to vacuum it, and when he left, I checked it. it was filthy. So, I called another pool company, and he came out, took one look at the cracked lid, the missing cap and felt that there was NO suction. As a pool company OWNER, should he not know that NO SUCTION=NO VACUUMING? He charged my credit card $420 and screwed up our system even more. So we had to hire someone else, and pay again for them to actually fix it. Dave's pool service is the BEST!! I filed a dispute with my cc company, but because they have my signature on the invoice (which he had me sign the moment he "fixed" everything") He gets to keep my money. I will NEVER recommend this company. Instead, I will be warning everyone about them, filing a complaint with the BBB and taking him to civil court because I'm no dummy. I have 2 letters from the other pool company that fixed my pool, over 20 pictures of broken parts, and leaks, and video of there not being any suction. . read more

All i can say stay away from this company!! Bad bad company! Unreliable lazy people working there! Very disappointed at the service!' Had them service my pool on my rentals, stop going to the rentals but they still keep charging me! They had million excuses for not servicing pool! Be very careful when doing business!! read more

I got quoted 120$ with chemicals. Pool always stayed green except our first week. Had to cancel a pool party because was promised pool will be clean and was never clean. Was very embarrassing in front of guests. The only reason I am giving 2 stars is because they refunded the money. Will recommend finding other service. read more