I got a call from Heather today. Apparently, there was miscommunication between all three parties involved. Acme is sending a technician on Monday. He will work with the spa manufacturer to, hopefully, solve all our problems. I have confidence that all will be well now that everyone is on the same page with communication. Thank you Heather. read more

Absolutely horrible will take advantage of elderly or individuals who are not able to keep a close eye on him. Parents were ill he would go leave chlorine tablets and maybe black flush NO skimming or brushing etc... read more

On November 8, 2023, I purchased a $7,600 Hot Spring SX spa. A week later when the spa arrived at our house it had two scratches on the front. The installer said he would repair the scratches. The spa worked for about a month then the water turned green and the control panel went completely dead. I contacted Acme and Jenn told me the service crew would be out Thursday or Friday. On Friday, I contacted Acme and they said I wasn't on the schedule but they'll be in touch. So here I sit with a two month old, $7,600, scratched, broken Hot Spring spa with green water and Acme Pool doesn't really seem to care... read more

Acme Pool & Spa Care - I paid $7,600 for a brand new Hot Spring spa that lasted one month. - Pool Cleaners Near Me - Yuma, Arizona

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I am really happy we went with Acme Pools & Spa Care for the construction of our pool. Cara and Steve were very informative on what to expect and in what time frame. The resulting pool is beautiful and the process was painless. The whole thing took under five weeks to complete. Each step was explained to us - what was being done and how long it would take. And Steve and his crew always showed up when he said he would, even in the 114 degree heat! He always got back to us if we had any questions, never left us hanging. The quality of work is exceptional. Steve gave us what we wanted and more! We couldn't be more pleased with the end result! Thank you Cara and Steve! read more

Do Not Use! They are a joke! Their service is horrible. They take no responsibility for anything. Don't need these unprofessional people working for me. I'm giving my business to someone else. read more

0. do not buy from this company two weeks ago we purchased a new hot tub For our home in Yuma AZ. It was delivered properly. It did not heat. I was told it was a pump issue and a new pump would be ordered. Two weeks ago! After numerous phone calls to this company, we still do not have a pump. the management does not seem concerned at all. When I told her that I would like to have her come and pick this one up and bring me a new one I was told no. Keep in mind I paid cash for this, so I don't owe her any money. please do not trust them as they do not seem to be honest people read more

We were recently in the market for a hot tub and checked several places (local, Phoenix, and online). We had a strict budget that we were not going to exceed, and most places tried to convince us to spend more or told us that our budget was too low. The first time we came in, Acme wasn't able to find anything that would work for us, but Racheal followed up several times after we left with options that would meet our budget and layout requirements. They had recently received a Viking tub in stock that checked all the boxes, so we decided to purchase. The Acme team worked with us to coordinate delivery (we needed a crane) and were very friendly and helpful during the process. Andrew even came back the next week to help with initial setup after the electric was completed. Overall, we've been very pleased with the service we've received from Acme. read more

I am not one to post reviews but I thought it necessary to point out the time and patience and overall great customer service that Cara has provided over the past year. I have never met an owner of a company who takes initiative more than her. She checks in with how things are going often but not more than necessary and always leaves you well informed and grateful for her time. Having worked with Contractors for 20+ yrs, I can honestly say Cara goes the extra mile to ensure a thorough understanding and smooth process as best as possible. I would highly recommend ACME pools for anyone in search of a reputable company. I might also point out that Cara has made it a point to avoid situations where they are not able to handle the projects on hand and will not leave you high and dry like some of these other pool companies in the area. I would mention names, but that is not polite. Thank you Cara for your tremendous sense of business ethics, practices and I wish you all the best!!! read more

On their initial visit to me I was told it would cost around $300 to get my pool to a usable state. Those $300 quickly turned into $1200 plus the monthly fee of $140. I tried to overlook the price but I realized they were only giving me the run around. I asked several times over the course of 2-3 weeks why my pool was not ready or why they had not vacuumed the pool. Each time I asked there was a different excuse about it needing some other chemical or service that just kept tacking on to my bill. I had to send a video to the supervisor to prove that my pool had barely been touched since they started servicing it. Another issue I had was with their monthly service fee. I started service with them mid July and was charged a full months fee (should have been prorated). I figured they would not be charging me again until mid august but I was charged the fee again in the beginning of August. Then there is the issue of their ridiculous mark up on chemicals. They wanted to charge me $325 for a 50lbs bucket of chlorine tablets that are $269 at Leslie's. Lastly they sent me an invoice for a different client which for a second made me believe they were gonna charge me again even though I canceled. They are very disorganized and they price gouge. They will also charge your bank account without your permission. I would not recommend using them. read more

I am very happy I found ACME. Very good pool tech's. Super knowledgeable and friendly staff. Emilio is the best. My pool has never looked better. Thank you all of ACME for being an honest company. Will be recommending to my neighbors. read more

Do No Use!! Hired acme to treat our pool for algae. Before we left for the weekend everything with the pool was fine. We got a call stating the flow with the back wash was slow. When we got home the pump was running without any water flow. When talking to the staff they took no responsibility and denied that they worked with the pump or plumbing. Items involving the pump/plumbing were loose. Never gave them any permission to work with it. They said it's probably your filter and pump and quoted us around $1,500. My husband and a friend of ours worked on the system today. In all of our conversations with Acme, nothing was ever mentioned of anything breaking. It's probably the filter. Our pump and etc were updated 2 yrs ago. He found the bottom portion of the backwash valve broken, and lodged in the bottom of the return preventing any return to the pool. The valve was just replaced last year. The filter was fine. There were many opportunities for your staff to be forthright about this issue. They took no responsibility. Their response "oh that can happen". There was no mention of this when we hired them to treat our pool. If this could happen they also didn't trouble shoot for this to solve the issue. read more

Acme Pool & Spa Care - Broken backwash valve - Pool Cleaners Near Me - Yuma, Arizona

technicians were awesome but the company dropped the ball and forgot to service my pool for over two weeks in July. I got black and green algae from this mistake and I've had it ever since. I wasn't willing to pay $250/month to treat the algae I believe they caused so I terminated services. read more

Paid 3-4k for new pool equipment right before swimming season. A couple months later it breaks down. Brand new equipment. Acme doesnt have the part, its on backorder. Been over a month still waiting for repair. Cant use pool. Lost good chunk of swimming season plus pool now infested with algae since it wont run. I asked if they would clean pool (since I cant clean it now with broken equipment and its gotten real bad) whenever the part finally arrives and they said no. Poor customer service! read more

Hired them to care for my pool while I was out of town for 3 weeks, left all the chemicals and tools needed. Got back to town and my pool is filthy dirty and green, they never showed up and they charged me $100.00. BAD BUSINESS DO NOT RECOMMEND.. read more

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Ordered parts for pop ups in May, told they were on back order...nope. when I called in Sept. I found out they had never been ordered and that I must pay first. No problem. Gave then the money. Had to call again in November to check on parts- yes, finally in, appointment scheduled for install. I took the day off for the 4 hour appointment window only to have to call again and find out I was lied to- again. Spend your money elsewhere- these people don't give a shit about you! read more

This company has improved since my last time using them. We had them out to put in a new pool pump through insurance company. The guy showed up on time did a great job installing it. Very quality installation & was a nice guy too. Pump is quiet and working fantastic. Company is highly recommended by us. read more

They were beyond helpful when our pool pump went out suddenly. I loved that they texted me for correspondence which works great for my schedule. Their customer service is unparalleled, especially when you are looking at some of the other places here in Yuma. We will use them for all our pool needs. read more

My husband called and spoke to someone who said they would have their service department immediately contact us to schedule a time to come and service our pool. After 2 weeks, no one ever called back and no one ever showed up. He called them again, because our pool was REALLY needing service, and the same person that he spoke to before acted like he had never called before. They eventually acknowledged that he had previously called, and were going to have someone contact him about servicing our pool by the end of the day. AGAIN, no one ever called or showed up. Not a way to run a business. Needless to say, we are moving on. read more

Acme services my pool twice a week. They are consistent and always aiming to please. It's nice to know that I don't need to worry about my pool. Thank you Acme Pools! read more

Thank you Thursday. The people and products at Acme are second to none. I came to Yuma 3 years ago and was taken advantage of by other pool companies and then at the end of the first year I found Acme. Their honesty has saved me thousands of dollars and made it so much easier to maintain and enjoy my pool. If you go there you can't go wrong. A locally owned family business. read more

I had my pool pump fail, and the ACME repair folks replaced it quickly and efficiently. Excellent job!

After having another pool company for YEARS I didn't even know that anything was amiss. I met Cara, (One of the owners) and enjoyed her as a kind and honest person. SO I decided to make the switch and try something different. We had the chance to talk a lot and I loved hearing about the initiatives she was implementing to further better her client care and satisfaction. As a business owner myself I liked hearing how someone else made it work, AND that we ALL face similar challenges when striving for excellence in a service business. The first thing I noticed was the attention to detail in the thorough inspection of every aspect of my system and the knowledgable staff. (I think it was Chuck that explained it all for us) I was instantly impressed. Then, not only did they MAKE the suggestions, they followed through IMMEDIATELY with the upgrades I approved, not MONTHS later after multiple reminders. After my first service I walked into my back yard and DIDNT RECOGNIZE MY OWN POOL. It shimmered like it did YEARS ago when we first opened it. It ran more efficiently and my negative edge spa was finally getting cleaned too! I also love the convenience of knowing EXACTLY what my charge will be every month on the regulator plan they offer. What prompted me to write this review after months of great service was the party I had this weekend. The sun had long set, yet my husband noticed the pool was GLISTENING. Impossible at night time? NOT WHEN ACME is in charge! Thank you for making the inconvenience of changing companies easy, efficient and WELL WORTH IT! read more

Renting house that has pool service with Acme. Not sure who is scamming who. But this pool isn't being cleaned twice a week. Which is what we were told is included in our rent. Pool is being skimmed and chlorine is added. The pump is locked up and the timer is off. So no filtration is happening at all. Acme claims timer is broken. Pool guy I caught t leaving says there is no power to the timer, because the circuit breaker is bad. Somebody is lying and I'm paying for a pool I can't use. read more

I love the staff here. They do an excellent job explaining all the choices and options so you can pick the choice that fits your budget- whether is purchasing a spa or new pool or monthly maintenance. They are great. You will be really happy you chose Acme! read more

The 1st pool company I would recommend is ACME. I've been using the for years and they are very dependable, reasonably priced, and responsible. My pool always sparkles and any issues are addressed immediately. The employees are always friendly and very helpful. read more

Acme cleaned our pools for 10 years. Great service, great people. Honesty and customer service are their priority and I like that. Give em a call I'm sure you won't regret it. read more

RUN AWAY! This company refuses to right the wrong they made and we cannot for the life of us get any supervisor on the phone or to call us back. We have been trying to resolve this for 2 weeks now. Although we were trying to avoid any legal action, they left us no choice but to do so. I rely on Yelp a lot for business reviews, so if I help one person avoid this horrible business then I have done my job as a consumer. read more

Hired ACME to take care of the pool while I was away for a few months. I told them specifically that I would not be authorizing payments for extra chemicals outside the norm (acid, chlorine, the occasional algaecide). Sure enough, I get my first bill with an additional 70 dollars for chemicals that I told them specifically not to use as well as a $13 pumice stone. I attempted to email them twice (I currently have limited phone access) and have gotten no response. F minus terrible. Go somewhere else. read more