We appreciated Dave & Nate sanitizing our HVAC. While here they discovered a leak in our humidifier…read moreand helped us understand what it would take to fix it. Thank you for the thorough and friendly service.

so aside from them installing a furnace and ac. the service guy walks into one of my family bedroom…read morewith out knocking ? something's wierd about that. but here's the funny part, I just hit a notification from DTE that they collected a rebate in my name??? wow, doesn't that sound like some sort of fraud?? I'm sorry but that doesn't seem right. so they offer me a filter so I'd give them a five star.

Hot water heater was replaced on a Tuesday without incident. Went down to basement to do laundry to…read morefind the floor covered in puddled water on Saturday. Called for help-was instructed to diagnose over the phone. Technician who replaced water heater didn't close valve correctly at the main water line. It took hours to clear basement and clean up water. After communication of concern and disappointment over the phone to technician and staff on the phone, we have never heard a single thing back from them. Their mistake caused chaos in our home with no apology or follow up. We will find a new plumbing company.

I wanted to replace a hot water heater as a preventative measure and since it wasn't an emergency,…read moreI had the opportunity to call around and check pricing, products, etc. Kentwood Plumbing was by far the most helpful as we discussed product, sizing, pricing and timing. I got a quote within a range and like all other things, I expected the final price to be at the higher end. The technician did a great job removing the old unit and installing the new one showing that he'd obviously done this many times. I'm always concerned because these guys are on the clock and my cynical self says it doesn't matter how long it takes because it just gets reflected in the bill. I was pleasantly surprised when the bill arrived the next week. The total cost was at the lower end of the quote with an excellent job as a bonus. I've used Kentwood on and off over the years and was happy to call on them again.

One of the hottest weeks of the summer and our a/c stopped working. Allendale heating had PJ at our…read morehouse within two hours of calling. Fixed the issue, didn't charge an astronomical price, and had AMAZING customer service.

Our (propane fired) Payne furnace was leaking water on the floor every 7-10 days and had been doing…read moreit for a couple months. I thought it was the evacuator pump but that was not the case. We called Allendale Heating as they had just replace the primary heat exchanger on the furnace 3 years earlier. We were told that they could not get there in the morning but it would be in the afternoon around 1 before they could. That was to work well as my wife had errands to run in the AM. The technician arrived at around 10:30 when neither myself or my wife were home. My father (who is hard of hearing and cannot get around too well) let him in and he went to look at the furnace. The tech was there a short time and made the assumption that the water that was showing up was coming out of our freezer and not the furnace. What he did not know was that the freezer had just been installed the day before he arrived. He left a write up and a bill with my father. My father immediately called to tell me that the guy had come to look at the furnace already and that he didn't find anything wrong but that the freezer was leaking. I asked him to put the guy on the phone to which he replied 'He just walked out the door'. I asked him to see if he was still there. When he got back to the phone he said 'He's driving out right now' I quickly called Allendale Heating and asked the receptionist if she would have the guy call me. Her response was very short saying "Our technicians don't call people. You can read the report he left and get back to us". I explained to her that the he simply didn't know that the freezer had just been installed and if I could talk to him I would explain. I told her 'He is driving down my driveway right now... please just have him call me" She said again "Our technicians don't call people and he's on another call now" Again quite rude. I said "please he's still driving down my driveway' She just repeated the same line. "Our technicians don't call people sir" I mentioned that he arrived early and if he had been there at 1 my wife could have given him the information. She insisted that he had not. I was getting frustrated at this point when I asked if I would be paying another service charge when they didn't do anything the first time. I then said I guess I'll have to call someone else. She hung up on me. I called Coopersville Heating and Cooling. They came out and pulled the blower motor out of the furnace to expose the heat exchangers. What he found was that the secondary heat exchanger was rotted out and the moisture was gathering in the blower motor case and then blowing the water out when the blower would kick on. Why Allendale had not replaced the secondary exchanger when they did the primary I don't know. I know sometimes things don't look to bad at first glance so I guess I understand that. Two weeks passed and I thought I would call Allendale again and try to explain. That despite the misunderstanding I wanted Allendale Heating to quote a new furnace for us. I spoke with the same receptionist and was totally honest and said that I did not plan to pay the invoice for the service call when they did not asses the situation correctly. Going on I explained how Coopersville Heating and Cooling had found the problem straight away. She said to me "I don't believe any of our salesmen will want to call on you considering you just told me you were not going to pay your bill" I explained again that they arrive early and left without giving any assessment on the furnace. She said I remember this call we did not come early and hung up again. ALL OF THIS could have been avoided if the receptionist had simply done what good customer service people do and helped me / us out. Communication is the key in all relationships. Whether it be personal or professional. Why she could not assist with a simple phone call is unprofessional and shows she does not want to help people.

I should have written this review much sooner. My Bryant furnace started acting up in the middle of…read morewinter 2 years ago on a Sunday. I cringed when this happened because I know service calls can kill you on weekends let alone a Sunday. I had a bit of an idea what might be wrong so I called the Bryant Contractor who originally installed the system. Whoever was on call gave me the run around about getting the part and that it will take him a bit of time because he lives out of town. So I went to the Bryant website. I called Engelsma Heating bc they were also listed in the Bryant website. Tim said he had the part and can be by in 30 min. He gave me an idea what it would cost which sounded reasonable, and much less than what the other outfit quoted me. After 30 min or less working on it he had my furnace going again. If i recall he only charged me for the part. Based on this experience I highly recommend them. My impression was that they were not out to get me and getting me back on service was their priority. I found them to be reliable and will not do work that is unnecessary. Engelsma should be a model for all heating contractors for the way they do business. My system is almost 20 years old and am planning on replacing it soon. I will definitely give Engelsma a call for an estimate when the time comes.

They installed their Engelsma HVAC into our Engelsma Home. It's impossible to get service. They…read morewill schedule say between and 4 then never show. They will call and leave a message that there were emergency they have to tend to. After playing phone tag multiple times then I give up. While walking at Sparta Airport during normal business hours you will see one of their trucks at the airport. They are not fixing or installing...they are playing with their airplane. Go elswhere.

Reliable is definitely very RELIABLE! Less then two years ago, they replaced our old worn out…read morefurnace with new unit... A mid range unit (Goodman) was selected to reduce some costs. The removal and replacement process was excellent all around. The unit ran well over the period. There some minor water leaks, but not their issue. They fixed these during the 1 year inspection they provide. All was well it seemed. Then earlier this month (December 2023) they had a deal to come out and inspect the furnace for no charge. They came out, and found the heat exchanger in it was cracked and leaking CO.... The furnace had to be shut down as a result. Goodman has a published 10 year warranty including the heat exchanger however, no labor was covered. Reliable contacted Goodman, but no luck in getting the labor covered and replacing the heat exchanger was not a great option. They went to work and provided us with an amazing solution...replace the entire furnace with a new better model....all at no charge. On their nickel!!! I am just absolutely amazed they did this for us, and further they were here with the new unit in a few days, and replaced the defective unit with the new Heil. Also amazing, they were able to remove the existing furnace and complete the new installation in about a half of a day!!! These guys are incredible and very professional. There was only one minor glitch and I called them late afternoon after they left, and again was amazed as they came right back out within a few hours and fixed the issues and all was well... This is a company that not only talks about great customer service, but they live it. Everyone from the fantastic techs that were here, to Kenton the owner, and the office staff went far above and beyond for us... I would only wish more companies provided such excellent service! If you need a few furnace and/or AC, these are the guys you can trust!

This company has provided the best HVAC service I have ever had. Everyone was friendly and the work…read morewas done well. I would definitely recommend them.

Awesome and dedicated. I've used this company multiple times now and will continue to send business…read moretheir way! Thanks again.

We were very thankful for the air conditioning to be fixed. We are seniors and the heat was…read moreoppressive on wednesday. Not only did he work us in his prices were reasonable. He seemed to be proud of what he does and how much his community means to him. My husband and l would highly recommend him.

Look no further for dependability, honesty and great service. This is a small business that has won…read moremine. When we first moved to the area, our humidifier was not working, Roger came over and showed us how to get it going - at NC! We just had them put in a new AC unit for us. A large company came out and told me I had to leave the air off till it was replaced. Roger came over and explained how to keep it running till they could replace the old unit. While he was in the basement he discovered the hot water heater vent had come detached at the foundation, leaking small amounts of gas in the house and fixed it up. Highly recommend Roger Bouwcamp and his team!

I attempted to contact Hendricks after discovering a leak in our ceiling. The plumber we hired…read moredetermined that the water heater exhaust vent had never been glued at the coupling, which allowed condensation to leak and damage our ceiling and drywall. When I first called Hendricks, Travis told me they "don't do water heaters" and insisted it wasn't their work. After I explained that our plumber specifically identified Hendricks as the installer, he continued to deny responsibility and rudely responded, "Well, we don't do drywall, so I'm not sure what you want me to do about it." To verify the facts, I contacted our plumber again. He confirmed that Hendricks was responsible and explained the situation: During the rough-in of our home, Hendricks informed the plumbing contractor that the boiler they were installing for the in-floor heat would also provide domestic hot water. Based on that information, the plumber did not run a separate vent for a water heater because one wasn't supposed to be needed. During the finish stage, Hendricks realized they had made a mistake and determined the boiler they had specified would not provide domestic hot water after all. They then instructed the plumber to use the existing 3-inch pipe that had been connected to the furnace combustion air intake as the water heater vent, with the furnace instead pulling combustion air from the mechanical room. This decision was made because the drywall had already been completed, and there was no practical way to install another vent. After learning this, I again attempted to contact Hendricks by phone, text, and email. I received no response. My calls have been ignored, screened, or disconnected. I would have much preferred to discuss this issue and give the company an opportunity to address it, but after repeated attempts to communicate, I was left with no response. Unfortunately, this is not the only issue we've experienced with Hendricks. We have a 9-degree temperature difference in one bathroom, previously had an 11-degree variance in another zone, have dealt with water leaks, stuck dampers, insulation stuffed into ductwork, loose vent covers, and an improperly installed dryer vent. Based on our experience, I cannot recommend Hendricks. Mistakes can happen on any project, but how a company responds afterward says a great deal about its professionalism. In our case, they chose not to communicate or take responsibility, and that has been the most disappointing part of this experience.

We just had a furnace check and our furnace was over 20 years old so we decided to check prices and…read moreoptions. We favor American Standard because of it's reliability in Consumers Reports. Benito was our checkup person and he was wonderful. Informed, professional and no hard sell. We bought a dual furnace and heat pump system to both heat and cool our house. We were so impressed with the installation guys. Liam, Jackson and I'm sorry but I can't remember the name of the other gentleman. They were all very considerate laying down tarps over their walkways and respecting our house. They kept us informed every step of the way. Our new system is more efficient (90% to 97%) and the thermostat allow almost total control of the system. I can't say enough about the staff from the receptionist to Travis to the installation team. Very highly recommended!!!