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B & B Floor Coverings

5.0 (2 reviews)

Services - B & B Floor Coverings

Carpet installation

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Smart Carpet And Flooring

Smart Carpet And Flooring

(109 reviews)

I had carpet installed about 12 years ago and recently needed it replaced. The new carpet itself is…read morewhat I wanted and the installation quality seems solid, that's the only reason I'm giving three stars instead of one. Unfortunately, the installer left my home in a shocking state. I was in a meeting when they finished, so I only gave a quick glance and thought everything looked fine. Later, when I inspected more closely, I was stunned by the mess left behind. It was unacceptable and very disappointing to have to clean up after a professional installation. Great carpet and decent workmanship, but the lack of respect for my home and cleanup was incredibly frustrating.

We had carpet replaced and vinyl plank flooring put in a few years ago. I'm only writing this…read morereview now because every time I walk on my carpet or see the gaps in the floor I'm reminded of what a terrible job installers did. I hate leaving bad reviews, and always give companies a chance to rectify. First of all, my house is old, so the upstairs had leveling under the old carpet. The installers , who spoke zero English by the way, threw out the leveling planks and now I have holes in my floor under the new carpet. Every time I walk up there I step into a ditch. We had the rep come out to see but nothing was ever done about it. About a year or two after, we decided quite stupidly, to use them again for the vinyl floor. They did an ok job in most of the rooms except when you look at the edges by the walls. Huge gaps that don't butt up to the walls so my floors move and space out. Plus it looks sloppy. The trim they put around corners of wall doesn't stay nailed in, so everyday I have to push them back in. The other issue we had after installation was ink coming off the vinyl. It looked like dirt all over our feet and no matter how much I washed or scrubbed the floors it wouldn't stop. The company sent a woman to test the floors. We had a new puppy at the time who had a little accident. I sprayed a paper towel with the puppy urine cleaner and proceeded to wipe up the small piddle. Well wouldn't you know, the woman who was there to take a sample of the floor lied in her report and said we didn't clean up the urine with nothing but a dry paper towel! Now I'm a total clean freak and would NEVER leave dog urine on my floors! So this lie voided anything being done to rectify the situation. Thankfully, with no help from them, the ink seemed to stop coming up off the floor after a few more washes. However, the floors constantly show streaks and footprints no matter how much you wash them, especially after using their recommended floor cleaner. It leaves a yucky film. Now I'm looking at selling my house. I can't sell it with holes in the upstairs floor under the carpet. I'll have to get new carpet put in and spend more money. Oh, and the 6k carpet I bought is so cheap and is fraying all on the stairs. Mind you 6 k to carpet 3 small bedrooms, a 3 foot by 3 foot hallway and one flight of stairs. Another 6 k to do my downstairs in vinyl plank. My house is only 1200 square feet . I also recently needed a vinyl plank replaced in my kitchen due to a chip from dropping a pot. They charged me for an entire box of flooring and ended up replacing a quarter of my kitchen floor. All for one plank. Then they did it wrong and left a gap in between planks, and had to come back to fix it. That took an additional few weeks, I'll never use them again.

Avalon Flooring - A beautiful, unique look like no other surface, marble is an incredible material that has been widely used in construction fo...

Avalon Flooring

(27 reviews)

I needed a new runner for our newly restored stairwell that opens up right to our front door. I had…read morean idea of what I wanted, something clean, classic but with a subtle texture. Took some samples home but they didn't feel right. So when they came out to take measurements Jennifer sent out some other samples and I knew immediately the one!!! Beautiful macaron color with a diamond pattern in it. It's perfect. Measuring went great, didn't wait too long for it to come in and it was installed by a great two man crew. Exactly how we wanted it. It has totally changed the feeling of the front foyer. We're so happy with how quick and efficient everything was done. We will definitely be back for some other flooring or carpet. Price was decent and fair for the brand.

I spoke to multiple representatives already. I spoke to the Mayslanding store manager August (who…read moreseems very helpful advocating for me), customer service representative (who could not wait to get off the phone with me and who could care less about my problems) and project Manager ( who is working the matter at the moment and seems like he will fix these issues). I believe we are getting somewhere to resolve my issues. Issues: 1. Shoe molding in kitchen, sloppy and a mess, no new toe kicks were installed to make everything level and even. 2. Front door shoe molding uneven sloppy. 3. House was left a total mess with dirt, salt from snow, dust, caulk left all over. I had to go around scraping caulk up off the floor for hours. 4. Nail spots all over trim not caulked or wood filled. 5. Closet door taken off to put floor trim in the closet, trim was never cut to leave a gap to be able to close the door. Installer advised either someone's has to cut the trim or cut the door and never reinstalled my closet door. 6. I was under the impression I would receive new modern square air vents to match the floor. On day the installation was complete, I texted my estimator to ask where the air vents were cause I never asked to have them taken off the quote. Apparently he never added the air vents to the overall project. How am I suppose to know that. Great time to find out after installation is complete. The customer service agent I spoke with advised me if I wanted them I can pay for them to receive them. 7. I was told my by estimator that I would receive some type of molding around my fireplace, no molding was ever installed. 8. Never received an itemized quote, I asked multiple times so I knew exactly what I was getting and paying for. Now here we are after Avalon received my 13 thousand dollars, I am not receiving things I was under the assumption I would receive.l and they are asking for more money to receive my air vents. 8. I Came to Avalon flooring knowing they stand by their name and expect nothing but perfection on their job sites. The day of installation I come to find out it's a third party doing the installation. ASAP Flooring did the job not Avalon I will update this post as and if any repair work gets complete. I would never bash a store who does the right thing and fixes their mistakes. Like I said previously I think we are heading in the right direction so far.

B & B Floor Coverings - carpetinstallation - Updated May 2026

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