I had carpet installed about 12 years ago and recently needed it replaced. The new carpet itself is what I wanted and the installation quality seems solid, that's the only reason I'm giving three stars instead of one. Unfortunately, the installer left my home in a shocking state. I was in a meeting when they finished, so I only gave a quick glance and thought everything looked fine. Later, when I inspected more closely, I was stunned by the mess left behind. It was unacceptable and very disappointing to have to clean up after a professional installation. Great carpet and decent workmanship, but the lack of respect for my home and cleanup was incredibly frustrating. read more

Smart Carpet And Flooring - Again, installer didn't clean at all before he left - Carpeting Near Me - Manasquan, New Jersey

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We had carpet replaced and vinyl plank flooring put in a few years ago. I'm only writing this review now because every time I walk on my carpet or see the gaps in the floor I'm reminded of what a terrible job installers did. I hate leaving bad reviews, and always give companies a chance to rectify. First of all, my house is old, so the upstairs had leveling under the old carpet. The installers , who spoke zero English by the way, threw out the leveling planks and now I have holes in my floor under the new carpet. Every time I walk up there I step into a ditch. We had the rep come out to see but nothing was ever done about it. About a year or two after, we decided quite stupidly, to use them again for the vinyl floor. They did an ok job in most of the rooms except when you look at the edges by the walls. Huge gaps that don't butt up to the walls so my floors move and space out. Plus it looks sloppy. The trim they put around corners of wall doesn't stay nailed in, so everyday I have to push them back in. The other issue we had after installation was ink coming off the vinyl. It looked like dirt all over our feet and no matter how much I washed or scrubbed the floors it wouldn't stop. The company sent a woman to test the floors. We had a new puppy at the time who had a little accident. I sprayed a paper towel with the puppy urine cleaner and proceeded to wipe up the small piddle. Well wouldn't you know, the woman who was there to take a sample of the floor lied in her report and said we didn't clean up the urine with nothing but a dry paper towel! Now I'm a total clean freak and would NEVER leave dog urine on my floors! So this lie voided anything being done to rectify the situation. Thankfully, with no help from them, the ink seemed to stop coming up off the floor after a few more washes. However, the floors constantly show streaks and footprints no matter how much you wash them, especially after using their recommended floor cleaner. It leaves a yucky film. Now I'm looking at selling my house. I can't sell it with holes in the upstairs floor under the carpet. I'll have to get new carpet put in and spend more money. Oh, and the 6k carpet I bought is so cheap and is fraying all on the stairs. Mind you 6 k to carpet 3 small bedrooms, a 3 foot by 3 foot hallway and one flight of stairs. Another 6 k to do my downstairs in vinyl plank. My house is only 1200 square feet . I also recently needed a vinyl plank replaced in my kitchen due to a chip from dropping a pot. They charged me for an entire box of flooring and ended up replacing a quarter of my kitchen floor. All for one plank. Then they did it wrong and left a gap in between planks, and had to come back to fix it. That took an additional few weeks, I'll never use them again. read more

I had a floor put in about 4 years ago. It came with a warranty. It has started to chip. The phone is not in service and no email. Can't get any information. I tried contacting the manufacturer but no help. I've had other floors put in before and they never chipped. Don't buy Shaw floors. read more

They get no star but did get my deposit money but never delivered anything. never showed up for the scheduled appointment never answered their phone never responded to voice messages Use anyone else read more

I would give them 0 stars if allowed. I put a $500 down payment to have carpet installed and have heard nothing from the company since. I've called daily for the last two weeks and their recording says that they are closed. They stole my $500. Now I have to take them to small claims court to recover my funds. DO NOT USE THIS COMPANY. read more

Terrible absolutely horrible experience with this place. They basically robbed us of our 750.00 deposit. Took our money and never heard from them again! Time for small claims court I guess. DO NOT USE THEM! read more

wish I could give 0 stars. literally needed them to install a stair runner. Rep came out, quoted it, I signed a contract and gave a deposit and no one ever showed up. No one answers the phone, their offices "closed" at 11:30 am on a Tuesday? probably a scam, don't waste your time or effort read more

I have used Smart Carpet several times over the past few years. I like that they come to my home loaded with samples and advice. I could probably save a few dollars with a small independent company but I have always found Smart carpet to do a good job. Smart carpet offers several choices as it relates to quality, style and costs. Smart carpet always has promotions running. Get a free estimate if you are in the market. read more

Smart Carpet And Flooring - I'm home estimates - Carpeting Near Me - Manasquan, New Jersey

They came with a quote for new hardwood floors within a couple of days. Their price was super competitive and the customer service was great. I liked them so much I recommended them to my sister. She also hired them and said they were great. read more

I do not recommend working with this company. Definitely not "smart" in any way except the sales pitch. The salesperson will be nice during the visit and tell you everything will be done correctly. I stressed how important it is that they vacuum after existing floor removal. The salesperson agreed and assured me that the floor will be vacuumed. However, SmartCarpet subcontracts with installers who have absolutely no clue what the job is until they arrive at your house. Nada. They also barely speak English so communication is not their forte. Because Smartcarpet did not communicate with the installers, what you had discussed is now moot. DUST debris, OSHA no mask, no ventilation, no discussion of what will be done. Uneven installation. Floor wasn't leveled evenly, so whenever I walk, I can feel the gaps in between different parts of the floor. There is a sound that accompanies the steps for places where the gap is large enough. What a joke. The installers were not careful either. They dented and chipped my newly and professionally painted walls. Will need to rip out the floors in order to do it correctly. read more

Shopping from home is a great way to choose the floors I wanted. The Smart Carpet and Flooring representative had a great selection of carpets and wood floors to see in my home. I've used them several times in 3 different homes. They've been around a long time and I've always been pleased with the process and the end result. I highly recommend, and I have many times to family and friends! read more

Pictures attached! Do not get involved! I repeat! They send you nice sales reps who know how to talk and get that signature! They do not provide proper instructions to the installers , installers do not know what they will be dealing with until the day off. read more

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Awesome job replacing the carpet in our apartment. Super clean job no scratches on the walls and done quickly. read more

Smart Carpet And Flooring - Carpet replacement for rental - Carpeting Near Me - Manasquan, New Jersey

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I wish I could give zero stars!! They have no clue at what they are doing! They only want to sell you something to make money and don't care about how the floor will look once the job is some!! Thankfully the guys that came to install prevented us from wasting our money in something that was not going to look good or last! The manager at the company who was very rude needs a lesson in how to talk to and help resolve customer issues and to make customers satisfied with a good outcome that will make them want to come back! Horrible do not even bother to waste your time or your money!!! Shame on your company will never recommend to anyone!!! read more

Smart Carpet does everything right. Immediate response for my request to quote. Appointment set up in short time. Bill, the salesman came to our house with many choices to select from as well as good suggestions. Price is fair for sure. We signed up and received a call the same day to set up installation. The date was only 2 weeks after. Received a call that morning to advise we were first on the list. Their installers were professional and efficient. Our job of 2 flights of stairs and a master bedroom was a little over 3 hours. They assisted in moving some pieces of larger furniture including the bed. They did everything that they said they would, plus. And they are a family owned business, which is always what we look for. read more

A friend of mine had this company go install flooring and it ended up being ripped out bc leveling was needed

This company is horrible. They sub-contract their jobs and the guys they sent did horrible work. They keep saying they will fix it but they have sent three different crews after the work was done who just take pictures and either say they will talk to a manager or say there is nothing they can do because the concrete floor wasn't level. The salesperson told us they were going to level the existing floor before putting down the laminate. Now they are saying the stuff they use doesn't level everything. It looks really crappy and we purchased the most expensive option in laminate floors. They are very unresponsive and didn't reach out till I complained to Costco (I went through the Costco program and they referred Smart Capet.) read more

TERRIBLE PLACE! TERRIBLE SERVICE! I called to cancel my order and was told that they can't reimburse my almost $600 because they can't ship it back to where it came from! WHAT? Then when I asked to speak with a supervisor, he told me that he was the VP. A VP answering the phone I said. He started to laugh! No Manager calls you back! Think twice before using this service! It's a nightmare! read more

My husband and I recently moved into our first home and were in need of a stair runner on our wood stairs. We went to various carpet companies to understand design options, pricing and flexibility. Smart Carpet was such a great experience all around. I discussed what we were looking for with a representative and he brought a ton of samples that were right up our alley. Pricing was also super affordable compared to other carpet stores we visited! When you first buy a home, every dollar counts :) Lastly, the installation was complete in 2 hours WITH BINDING completed at the house. Every time I walk up and down the stairs, it's a reminder how much I love our new runner. Highly recommend! read more

I had a sales person at the house nice young man. I picked out flooring. They were accommodating as far as dates to install. Installation day came man spoke no English. He left the floor "finished" he Left out 2 pieces of base board. It was awful. This was Sept 23 2020 took them until today to come back. I was calling every couple of days 15 days. Now that it's done it's good . read more

Great Experience with Smart Carpet! from Sales, to scheduling and installation. Adam was so helpful in helping us pick the right color for our living room/dining room with the existing furniture we had in there. He took the time to understand all of our needs and to get us a estimate that was right on point. We also have a starlift that needed to be removed. Working with scheduling to coordinate the perfect time to make sure my mom didn't have to go more than 2 days without the starlift. Very friendly and flexible to what we needed. Installation day they came on time and they worked non stop. They were very respectful and cleaned up after everything. WE ARE SO HAPPY with the carpet. read more

After selecting a carpet sample and setting a schedule, we fell behind schedule in preparation because we wanted to paint the room first. Smart Carpet was very accommodating in holding our carpet in their warehouse until we were ready. Once ready, they showed up on the revised date and installed the carpet professionally, moved the furniture back into place and vacuumed the carpet. Extremely satisfied with the installation. read more

The company was very business like. Extremely open to pleasing me as a customer any concerns I had. The salesman Chris was very pleasant and assisted me through the process of finding an excellent product in my price range. read more

My parents needed to replace their outdoor porch carpet but are not physically able to go store to store to shop. I looked around online and found SmartCarpet carries all the brands. I contacted SmartCarpet set up an in home appointment, mom got to look and feel from inside her own home and the carpet was installed within 1 week The installer was great! My parents were very pleased with the results. Would recommend them to anyone whether you are in the same situation or not. read more

We have been wanting to replace our ratty old carpet upstairs with laminates. We originally called a competitor of Smart Carpet. Our experience with them was awful. They lied about the availability of the color we wanted, wouldn't let us have it at the sale price as was advertised, and kept giving us conflicting price information. I threw up my hands and called Smart Carpet through a recommendation. So glad I did. Everything from the sales pitch to the installation went smoothly and my floors look beautiful! What a difference. I would highly recommend this company. read more

I tore out my own carpet, woke up early on install day to move everything out the the rooms where the carpet was going. Had the floor prepped and cleaned. They show up with the wrong carpet!!! It wasn't even close!! The "office" said they would have to order it and it wanted to schedule it 10 days later. I asked for a discount but they refused. They knew I had to have it to match my existing carpet. They didn't offer anything to fix their mistake. Cancelled order! What ever happened to customer service? If I made a mistake, I'd sure do everything to make sure the customer was happy. They didn't even make an effort. So now I have to get another company out here and have no carpets in 4 rooms...over Christmas holiday!! read more

We just had Smart Carpet salesman Ron Kussatz Jr. over or home to give us an estimate to put down new flooring in our kitchen and foyer. He was very professional and polite. He explained everything to us and showed us many samples to fit our price needs. I would recommend this salesman if you live in the South Jersey/Bordentown/Eastern Penn area. This installation was scheduled as planned. They delivered all the flooring pieces 2 days prior to installation. They arrived on time, and took about 3hrs. Everything came out very nice.. They guys did a great job. You cannot see any seams in the wood.. We had no complaints with how the work was done.. A+.. read more

Very easy to do with. They came to my house and helped me to pick out the carpets I wanted. Did the measurements and told me precisely how much it would cost. Then, I was able to get interest-free financing to go along with the good deal. Finally, the installers came and did a 1st class installation while i was able to go out grocery shopping and it was done by the time I got back. I would not hesitate to use them again or to recommend them to others. read more

From the moment I made an estimate appointment online to installation everything was very convenient. The salesman, Jay, was very nice. Very prompt with all scheduled calls and arrived for installation at the time that was decided upon. The price was right and the quality of the carpet seems to be just what I needed for my new home. read more

Worst experience ever. The installers were Mexican who barely spoke English. The cove base in kitchen was not completed. They tried to install the vinyl without going under appliances until I caught them. Moulding in kitchen did not match floor. Floor by basement stairs not completed until I caught it. They used quarter round moulding under doors and pieced it together instead of moulding that would match floor. When called back to make corrections they did not have materials. They said boss would call back never did! I set this up through COSTCO bad idea! Very unprofessional read more

It's all about Customer Service and return customers, and we found no satisfaction. Read for details. First purchase/install last year went smooth as silk. Called back for more purchase/install this year - considerably more carpets. Sales rep was great, came to house with samples, gave us good price, promised us first install for day with crew of four, due to size of order. We received install notification no earlier than the day of install at 9am that day, advising us they'd arrive between noon and 2pm. Crew of two arrived and started work at 3pm, worked thru 9pm, leaving without cleaning up walkway/driveway of rug debris and carpet tacks. Customer Service was of no help and insisted this was acceptable. Seems Customer Service feels it is acceptable for the paying customer to be inconvenienced. There is no Customer Service here. We did not find the Smart in Smart Carpet. No consistency in install! read more

Bought cortex flooring. Great quality. Floor looks great! Installer did a great job. The salesperson didn't order the correct reducers so we had to wait a few weeks for the installion to be completed. He also ordered the exact amount of flooring we need so we don't even have one extra board. read more

Smart Carpet is the only place I will go for flooring going forward. Adam, our salesmen, was professional, knowledgeable, and patient. He walked us through many different options based on our needs, and his prices were the best we've seen. After our meeting with Adam, a Smart Carpet representative immediately contacted me to schedule our installation. The carpet looks beautiful and is exactly what we envisioned. Adam even followed up with us to make sure everything went smooth. A great experience. read more

Great experience! Salesperson came to my home with samples, listened to my needs and got me the perfect carpet for my family room. Installation was quick and neat and the installer was very nice and courteous. Didn't leave a mess behind. I plan on using them again soon for my shore house! read more

I had an appointment set up by Costco. The salesperson was very helpful and knowledgeable and able to answer all my questions. they send me a free sample of the carpeting I chose so that I could get the house painted prior to install. The installation team were very careful and cleaned up after themselves. Thoroughly satisfied read more

The absolute worst! Don't waste your money!! They promise you the best, thickest carpet and install garbage! Stay away from smart carpet!!!

Installers were pleasant and professional craftsman and did an excellent job on my installation. I'm not as happy with the actual flooring. I THINK it is what I chose but the color seems different. You can't beat the price however and the flooring itself is excellent quality. read more

Not really sure about these two stars. I'm stuck between one and two but will err on the side of the business. The good- the ordering process was really smooth. The sales rep came and did the requisite measuring and gave the obligatory sales pitch. What I liked was that he took the time to understand what we needed and why. We needed basically a waterproof bathroom floor for my disabled little one that likes to splash in the tub. I am also a disabled Vet and need something that I won't slip on getting out of theHe suggested a new product that would meet our needs. It is a small bathroom and the material and install were reasonably priced. The installers came on the agreed upon date with the correct material and installed the flooring in an acceptable amount of time. I had taken the vanity out for them so they pulled the toilet as part their job for a little additional fee. The bad- with the bathroom door open the job looks beautiful. But when you close the door it's obvious that the flooring was installed crooked. It is off by about two inches over a 7 foot span so it is REALLY obvious. I didn't notice it until the installers left. They were anxious to go to their next job and I was anxious to get them out of the way. I called customer service to let them know about the install error. It took a few called to get the install guy to come back out. He balked about my concerns and said it's my house that's crooked not his work. He agreed to replace the flooring, only his first offer was for some leftovers of a different product that he had in his truck. I mentioned my son splashing to him and he called and got authorization to replace the floor with new material. I called three times to schedule the replacement.!i was told different things every time. I called a last time to schedule and they said they'd get back to me. Been two months and I'm still waiting. Need to do my kitchen as well. I'm glad I waited. Hopefully the next company can give me a deal on my bathroom floor as well. The owner now indicates that they attempted to contact me in June and July. Funny, I keep every email and voicemail for everything. I haven't gotten responses from them. read more

What a nightmare. Poor install job. The fix was no better and now less than a year later, tiles are breaking up. Never again. As far as comment below, they did come and fix a tile that broke, however, we were told no more would break. and they did. read more

I have had smart carpet in my home and have purchased many rooms of carpet and was always satisfied except for this last time. The carpet I purchased in June was supposed to be a great grade of carpet but it is now November and it looks horrible. I vacuum with my new vacuum, that I purchased in June, every day. I had complained to the salesman that came in August when I purchased a new bedroom carpet and he was going to investigate why it was wearing so bad but I never heard from them again after they installed the bedroom. I am very dissatisfied with this living room and dining room carpet and no one cares. I have spent thousands with Smart Carpet and it makes me feel that I made a bad choice choosing them again. read more