On 3/5/18 I had hardwood flooring installed by The Floor Store. There are 86 hollow spots, some small, some as large as 2 SQ.Ft. the hardwood isn't glued to to sub floor. They attempted to fix it by drilling 2 holes in each of the hollow areas, 160 holes total in the brand new hardwood floor to inject glue underneath the wood flooring. Unfortunately it actually made the floor far worst. Now what I have is some spots are higher than others and some areas opened up, looking like a volcanic crater. Naturally I disputed both of the first and the second credit card charges because of all of the problems with the flooring now, do to the way they installed it and also because I find out that the owner Kevin lied to my face, therefore cannot be trusted. Now I have a hardwood floor that must be replaced at a much high cost than the original wall to wall carpeting was. Based upon my experience with the floor store and particularly with Kevin, I would never do business with them again. If I could give them 5 negative stars, I would. read more