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    NJ Carpet Outlet

    4.0 (4 reviews)
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    Services - NJ Carpet Outlet

    Carpet binding

    Carpet installation

    Carpet removal

    6 More Services

    Carpet repair

    Carpet restoration

    Floor installation

    Floor refinishing

    Floor repair

    Floor restoration

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    J & S Flooring - Separated

    J & S Flooring

    (33 reviews)

    purchased flooring in 2024 from Lowe's in Staten Island which subcontracted J&S flooring . After 2…read moreyears my floor is now separating and gapping .I filed a claim with the manufacture which was denied since i was told it was an installation issue. Lowes reached out to their sub contractor a said only covered for 1 year . So 2 year old floors 3;000 later im left with separation and gaps .I feel Lowe's should have insisted since this company is someone they recommend and deal with ..DO NOT USE THEM The only reason I gave a 1 star is because you can't post without rating

    We spent over $4,000 on new carpet installation, and unfortunately the entire experience was…read morefrustrating. The installation process with J&S was disappointing. They measured incorrectly and didn't bring enough material to complete the job on the first visit. They also failed to call ahead as promised and sent installers who appeared unqualified. At one point, they attempted to glue incorrectly cut carpet pieces into corners instead of fixing the issue properly. In several areas, the carpet wasn't even secured to the tack strip and was left loose on the floor. Because of these issues, the project dragged out to nearly a month, including an additional two-week delay to complete the work. During that time, carpet and padding were left sitting in my driveway for two weeks, despite paying extra to have the old carpet removed. When the job was finally completed, there were noticeable seams throughout the room that were not part of the original proposal. Reaching Lowe's management was difficult, as calls were not returned promptly, but after finally connecting with a manager, a small discount was applied as a courtesy. To make matters worse, J&S followed up asking us to leave a positive review and specifically pushed for all "7s," both in person and over the phone, which felt inappropriate given the experience. Update (2024): We ultimately had to pay an additional $300 out of pocket to have a family friend restretch the carpet due to wrinkles throughout the space--further evidence of poor installation. Overall, we are very dissatisfied with both the service and the lack of accountability.

    NJ Carpet Outlet - carpeting - Updated May 2026

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