Mark is amazing to work with and he has been helping us with the product selection, however, he had…read moreto go for a medical treatment recently and since then there is no once at Carpets & More to take care of Mark's customers. Upon calling last week, a member from his team spoke to me and promised to get back to me in a day on my query on pricing since Mark is away indefinitely. After a week long wait, I called back only to hear from the same person that he didn't remember that he would call back and that we can go to any other place and buy the stuff. This salesman probably forgot to follow up on my conversation and chose to take a aggresive stand to hide their own inefficiencies. Either way, not the best professional experience and I would be very hesitant to recommend this place to anyone anymore.

I cannot be more happy with the floor and installation by carpets and more, East Brunswick…read more Michael P knows his stuff and gave great advice. I already recommended him to a number of colleagues.

I will never go anywhere else !! The selection is vast and the owner truly cares about providing…read moreexceptional customer service . I had several delays and he worked with me on delivery to make sure the timing was perfect . Everyone is knowledgeable and very helpful and friendly . Carol is simply amazing . Thank you to the entire staff for making a stressful renovation a little less painful !

Nathan was amazing.. He installed the flooring in my home. From start to finish his customer…read moreservice was above and beyond. His installers were professional as well. I would recommend him highly!!!!

After seeing all the positive reviews on Angie's List, i selected Sue to replace my water damaged…read morehardwood floors. I am so disappointed with my experience with Carpet and Flooring Center. The only reason Sue is not getting an F is because the floor is finally installed and looks acceptable. That is all due to her installation team, Carlos. The process of getting the floor installed was a totally nightmare. We paid our deposit in October 2019. The floor was not completed until January 4, 2020. First, despite giving us a contract based on a visit to our home, where she saw the exposed concrete slab (floor was torn up due to water damage), Sue ordered the wrong type of floor. This was the week before Thanksgiving. Her installer opened the box and immediately knew the flooring could not be installed on a concrete slab. This lead to an additional $1,000 charge since her bid did not include priming the concrete slab. Fine, mistakes happen and my insurance was paying, no big deal. Next, she tried to redeliver the floor when were weren't home, despite me giving her the days and times we were available in writing. ok, no big deal, mistakes happen. Third, the installation was rescheduled for the Saturday before Christmas. The team never showed up. Called Sue, she said there was a mix up and could they come on the 23rd and 24th? I was pretty nervous to have them working up to Christmas Eve but Sue assured me they would get it done and my family would be enjoying out new floor in time for Christmas. Instead of spending the two days before Christmas enjoying some vacation time, we were trapped upstairs while the crew worked downstairs. At noon on Christmas Eve, I peeked downstairs and saw most of the floor was almost done. I was wondering why it was taking so long to complete the last 10% of the floor and why Carlos was out in the driveway on the phone. Little did I know he was on the phone telling Sue she didn't order enough flooring, despite having been in our house to measure herself! Instead of calling me to explain and apologize, Sue took the coward way out and sent Carlos to break the news that he didn't have enough material to complete he job and he was leaving. Did Sue come to my house to apologize face to face for her utter failure to complete the floor on Christmas Eve as promised? Nope. Did she call me to tell me what was going on? Nope. Did she answer any of the dozens of calls I made to her, or answer any of the messages I left her on 12/24? Nope. How about reply to my emails? Radio silence. A few days later (!!! Yes DAYS LATER) she called to say the rest of the floor would be delivered the upcoming Friday and could I take more time off work for the delivery and so they could finish the job? No apology, no taking responsibility for her lack of communication, no explanation, no refunds. The job was finally completed on January 4th - the long nightmare was over. Could never recommend Sue and Carpet and Flooring Centers after the abhorrent, unprofessional experience I had.

If I could give zero stars I would…read more This was by far the worst experience I ever had. Empty water bottles left in my house, drank MY water in MY bedroom, scratched my brand new bed, for whatever reason they put my nursery chair IN MY daughter's crib and gauged the wood. They "leveled" my floors without using a level, amazing right. They put my husband's door on crooked, I know, that's talent. They cut stuff in my driveway, fine, but they left the garage door open and everything in my garage is covered in saw dust. They unplugged outlet covers I had for my kids, fine they need to plug in tools, but then they threw them away. We had cable wires tacked up on the old molding yet they left the wires hanging all over the place AND threw our half of the hooks I had & left me with 3. They left cement in my kitchen sink that I had to scrub off, Cut the nose of my steps so my kids safety gate just hangs & when the carpet installer came he said "this guy did this again" & he had to nail a piece of flooring to the step so my carpet didn't sag, half of my living room clearly isn't even because my end table now wobbles, my dining room wasn't close to being done correctly when it was leveled, the plywood clearly wasn't nailed down & the floor had to come up and be redone. My daughters floor has a massive scratch going through it.. They left my brand new sofa filthy covered in dust and scratched, when I told Sue she said "what's the material" and nothing else when I told her. After I gave her $13,000, after the 9500 deposit, I was annoyed at all of this & wanted to know when my carpet would be installed, I had 3 phone calls unanswered & countless texts ignored. Sue then says "just relax it'll all be perfect, you have nothing to worry about, call me anytime" that was a TOTAL JOKE. I have never seen a more unprofessional, rude, nasty crew in my life. MY husband is actually going through our house as we speak with a 4 foot level & it's ridiculous that it's still so uneven. Actually, not hard to believe because THEY DIDN'T USE A LEVEL TO LEVEL MY FLOORS. I don't know but after spending almost $24,000 it should be PERFECTION.

Glenn and his team go above and beyond! I am a repeat and return customer for life. I refer all my…read moreclients and friends to him for great service and great products!

Worth every dollar spent. My new floors are beyond beautiful…read more Glen & Robin a pleasure to work with. I can't praise my installers John & Anthony (father & son) enough. My husband's in the hospital and I am stressed to the max. All these wonderful people worked so hard to make this happen without a hitch. Thank you all so much. I highly recommend!!

Wow. Super accomodating. Awesome selection. Can get custom made. Really knows his carpet!read more

Ashok was great! We needed a larger & softer rug so I could crawl around on the floor with our 4…read moremonth old baby girl. He took the time to show us our options until we settled on the perfect rug. Our rug arrived on time and in perfect condition. Highly recommend!

I have never experienced a better group of workers! The workmanship is impeccable. They respond…read moreimmediately, they are neat, and they keep their word. I love my new bathroom and I highly recommend them! Joy Pollack

We recently completed a kitchen and bathroom remodel with Vaccaro Brothers. From start to finish,…read morewe were very happy working with them. Working with John, Vinnie and Marty made us feel like we were working with friends who had our best interest at heart. The communication was excellent and we felt comfortable that we were able to call on anyone of them to address our questions and concerns at any time. We never felt like any issue we brought up was too much. We appreciated the calm feeling that they had everything under control. We are very happy with the design of our new space as well as the quality and workmanship that went into everything. We appreciated how Vaccaro Brothers went above and beyond with all of the little details to enhance the final project. The crew did an amazing job and were a pleasure to work with. Our project was completed in a timely fashion and we were ecstatic with the outcome. Dana was a huge help In choosing all of the details. She was very patient as we came back time and time again to look at different cabinets, tile, hardware etc. We shopped around extensively prior to choosing Vaccaro Brothers and found them to not only be fairly priced, but an amazing value given the quality of the finished product and the service they provided. We wholeheartedly recommend working with Vaccaro Brothers!

Walking in the store you feel like your are getting personalized customer service. They helped…read moreselect our new living room carpet. The installer named Armando was amazing. He arrived on time and did an excellent job. Overall a great experience. We completely recommend them.

Stopped in about three weeks ago, on a Sunday, and spoke with a young man, who was knowledgeable…read moreand helpful. We never discussed a budget, but the job was a bedroom and a staircase, totaling about 35 yards. He took my information and explained a female estimator would call to set up a measurement and that she would bring samples along. Waited a week and received no call from the estimator. In this market of declining retail sales and with the big-box stores looking to put the little guys out of business, you might think this store might get their act together.

I have used Bench for bound rugs several times over the years. They are always friendly and…read morereasonable. I would give 5 stars, but I have never used their installation services.

I have been in business a long time. I understand that a deposit is required for ordering…read morematerials. What's fair is fair. Requiring a 75% deposit on materials and labor before you order is unacceptable. If it was just 75% of materials I am good with that. You want a deposit on the labor as well before you even order the goods. Then you take my credit card information and deny the order! You tell me you can't get paid at the end of a job. Must be a problem with the job. Good luck in your business practices.