BEWARE. Extremely poor customer service. My wife and I live in the Middletown area and are 8 months pregnant with our first child. In the past, we had a very good experience working with Joanne at Carpet Value. Sadly, this all changed for us on our recent experience. My pregnant wife rearranged her work schedule to be home for a carpet runner installation. Tom canceled an appointment at our home 1 hour into the scheduled arrival window. The next day an hour into the new arrival window I called to confirm the Carpet Value Staff were still coming. We told Tom that no one had even apologized for yesterday's canceled appointment. He told us they don't have to apologize for anything. We told him he was being a jerk so he hung up on us. Subsequently, we called back and Tom told us he doesn't get paid enough money to be called names, he hung up again. We called back a third time still just trying to figure out if the staff was actually going to show up for the install. Tom told us that we don't know who we are talking to by insisting they take some accountability for the services they advertise. We told him that perhaps we should come to the store to discuss this matter in person. He used threatening language towards us and told us to come down and used profanity alongside name calling us Scumbags.
I have purchased 7 carpets from Carpet Value in the past and my parents have purchased around 15. It is REALLY sad and unprofessional that they allow an employee like Tom to represent their business. read more