We had to redo our floors and had already been working with a restoration company for months--pack…read moreout/in, flooring, baseboards, door casings, painting, even crawl space insulation. We were literally one week away from starting when, by chance, a flooring store mentioned Ross as an option if we decided not to move forward with our contractor.
We're not the type to shop around--we usually pick a well-reviewed contractor and go. So switching last minute felt risky, especially to someone who only handled flooring when we needed a full scope of work. We even explored another restoration company that could do everything. But after meeting Ross, the decision became clear.
Ross stood out immediately--honest, communicative, and incredibly knowledgeable. He pointed out issues the original restoration company had missed, which gave us a lot more confidence in his expertise. He was also upfront about an upcoming trip, but assured us he'd stay involved in planning and return for the final walkthrough--and he did exactly that.
We moved forward with Ross, knowing it meant coordinating multiple contractors ourselves. It could have been stressful, but his team made it seamless--especially Felipe, who deserves an 11/10. We were actually out of town for most of the project, and Felipe kept us constantly updated. He was thoughtful, detail-oriented, and proactive--fixing things we didn't even know needed attention.
Ross' team handled floor removal, subfloor leveling, and installation, along with removing and reinstalling baseboards and door casings. At the same time, we had other vendors working in parallel--a tile contractor, painters, and a plumber installing new vanities. Everyone coordinated smoothly, and Ross' team worked collaboratively to ensure everything aligned and transitions looked clean and cohesive.
True to his word, Ross came by right after his trip for a final walkthrough and quickly addressed any small touch-ups. He also helped work with our insurance, which made a big difference.
I don't usually leave reviews, but this experience genuinely stood out. If you're someone who relies on reviews like I do--Ross and his team are absolutely worth it.