1. B & B Drum Sanding

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B & B Drum Sanding

3.7 (3 reviews)
Closed • Closed
Updated 2 months ago

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11 months ago

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11 months ago

The phone system does not work...or...the owner does not follow up on calls! Go somewhere else!

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2 years ago

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Dining room chair had broken arm. Estimate from Haer Lesani via email photos was lower than other…read morerepair stores in Orange County. When I dropped chair off at his shop he had to raise estimate $50, but the finished product was well worth it. Fifty-year-old chair was beautifullyrepaired. With the many steps to repair the chair the almost 1 month wait was less than I expected. See photos of before and after chair

I requested an antique hutch to be restored. I didn't love that they initially tried to charge me…read morejust to come and evaluate the scope of work for the piece, especially when I knew the pricing was probably going to be costly (and it was). Thankfully they waived the fee. I trusted that they would do a good job based on their portfolio. They were accurate in their timeline for the completion of the project and the resulting hutch looks fantastic, I have no complaints there. The main reason I am giving this business two stars is because their communication leaves A LOT to be desired. I asked for progress photos as they were working on the piece in their shop. They never sent pictures until I had to follow up and ask for them. They knew ahead of time that they were going to need to deliver my piece urgently because they were going to need all the space in their shop for their next project. Yet, they did not communicate this with me until the very last minute, what were they going to do with my piece if I was unavailable for delivery when they needed it gone? That seemed like poor planning to me. Upon the initial quoting of the piece, I specifically asked them to not only have the main mirror replaced by their third party, but also have the antique locks repaired. I provided them with a key that fit the lock to aid in this process. They returned my piece to me with not only the lock issue not addressed, but also with one of the cabinet doors not fully functional (which is not how it was when they took the piece at the beginning). I had to report this issue after they had already left. It was only then that he recommended I contact his third party locksmith to resolve the issue. His recommended locksmith (Sav-Mor Lock & Key) has been completely unresponsive, and I can't find other locksmiths who specialize in antique locks. I then asked Haer where is the key that I gave them when they picked up the hutch, and it was only THEN that they told me they tried to test the key in one of the locks and a piece of the key broke off and is STILL currently stuck in one of the locks (they also didn't specify which lock they tested either). I am extremely disappointed and frustrated because I clearly specified all my needs before they accepted the project, and now I received an incomplete service. They have also stopped responding to my communications completely, which I find outrageous and irresponsible. I also got the impression that working on my project was a chore for them, as if I didn't pay top dollar for them to give me their best work. Again, in terms of their actual craftsmanship, Jose (who I believe did most of the work) did a great job. However, communication is a huge factor in determining who I award my business to, and based on my experience I wouldn't feel comfortable trusting them with another one of my projects.

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B & B Drum Sanding - refinishing - Updated October 2026

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