Craig replaced the faulty crown on our chimney on our home in Holland. I have never been as pleased…read morewith any contractor as I am with work by Craig. Our chimney crown had been originally installed without expansion joint between crown and flue. When it cracked I had less knowledgeable chimney sweep co. put a sealer on crown, which failed. Craig removed and replaced crown with high psi compound, expansion joint, correct drip edges and flashing. Couldn't be happier.

Craig just finished doing a beautiful Virginia Ledgestone fireplace in our home. He was a joy to…read moredeal with, professional and hard working. He gave attention to every small detail and has a real ability to create an aesthetically pleasing look to your fireplace. I looked at many many pictures on pinterest before this project and our end result is stunning. The work exceeded all expectations and my husband and I are very particular.

Had an excellent experience with GLGW. Marcy and Dawn in the office were accommodating and great…read moreto deal with. I would categorize their installer's work as precise, detailed and competent. They premeasured our kitchen way in advance and created templates for the new granite tops. When the day came to install the granite top, it went like clockwork. They also made the backsplash so its thinner than the counter top. Very nice to look at. This may be a minor detail but its important. I thought their price was fair for the quality of the work. One thing noticeable was that they color-matched the adhesive they applied between the backsplash and the counter. Because of the cost of putting Granite (or quartz), we took our time (about 8 mos) selecting a contractor. We shopped at 5 places plus attended the Parade of Homes where we could see the installed work. The parade of Homes is a great way to get ideas and see work of various contractors. IMHO, selecting a contractor to do granite, quartz or any solid surface work cannot be rushed. And price should not be the sole basis. Best advise - ask to look at several of their work. I have seen work of other installers that made me feel really good that I went with GLGW. There are cheaper alternatives out there but as they say "you get what you pay for". I highly recommend them.

Way better then signature stone tops. Ask for JR at Great Lakes or Darrene. They are they best and…read moreJR is the best fabricator around

They don't really pry into your business but if you have any issue with something at all good luck…read more Communicating with the staff when there's an issue is near impossibl. if you do communicate with them make sure to have a physical record, otherwise it will come back to haunt you.

I live here currently. Been here abt 18 months. Don't really have anything bad to say, except the…read moreplace needs updating badly. But any time I have had an issue, they were right on it. The staff at the office are super nice. We are moving shortly for 3 basic reasons that really are not their fault; 1. I need to have a washer and dryer and these apartments cant have them. 2. I don't like the third floor anymore. 3. And finally, when I leased, I had to lease sight-unseen because they don't have a model of the 2 bedroom with a loft. I was told the loft was perfect for storage or a den. This is not true. The spiral staircase makes it nearly impossible to get stuff up to the loft. If you wanted like an over-stuffed chair up there, you would have to use a pulley to the get up there. It would have to go up and over the railing. So I feel like I am paying for space I really can't use.

My air conditioning unit stopped working. I called Haisma Heating & Cooling and they had someone at…read moremy house within the hour. The technician, Mark, was fantastic and quickly identified the problems. He explained everything thoroughly to me while fixing the issues. I appreciated his professionalism, honesty, and hard work ethic. This is my first time calling Haisma; however, I believe I've found my new go to HVAC company.

I had messed up the installation of a Nest thermostat this past winter, and decided to reinstall my…read moreold thermostat...everything seemed to work, heating-wise, but when we tried to turn on the A/C in June? Nothing. Called our original furnace installer, but never got a call back after repeated attempts. So, called Haisma, and they got someone out in a few hours. Derek was outstanding - professional, patient, thorough. He immediately diagnosed the problem (my own incompetence, frankly), fixed it, installed the Nest quickly and efficiently, then made sure everything was working properly before he left. He also didn't try to just sell us a new A/C system; we will probably need to do so sometime in the next few years, but he was clearly just interested in solving the problem rather than hard-selling us. Outstanding service, will absolutely call them the next time we need this type of work done.

Update: I did have someone reach out from the company named Andy to explain their pricing and…read moreoffered a solution to make things right in my eyes. The pricing isn't by hourly, but by a software they use to find the best rates for the job required. Ultimately, I've voiced my concerns of how that system works and what I think could change but they are sticking with the way the price structure works, as it works for them. I am happy with the solution that was offered to me, and would use this company again, but more so for serious issues that require an expert to come out. When booking the appointment, it was explained to me that it was $85 to have the team come out, and an additional $125 for diagnostic of the situation of my leaky pipe, which could be used towards the maintenance cost. The determination made by the technician is that the pack nuts needed to be screwed tighter, and it took the technician less than 2 minutes to do so. For this labor, I was charged $220, and the charge is not itemized, it is just marked as misc. - and I had no option to just tighten it myself, as it already cost me $125 for the technician to diagnose the issue. Since I was charged $220 for 2-3 minutes of labor, that's about $6600 per hour that they charge. If we did just the $95 on top of the diagnostic, that's $2,850 per hour for their labor. I understand they are a business and I am not saying I expected the work to be free, but for the fact it was an additional $95 for him to tighten the pack nuts in 2-3 minutes is crazy. I asked about why it costs so much / the charge couldn't be a flat $125 since it was a simple solution, the technician told me it was a liability if he didn't charge me for his work, and since he had to screw TWO pack nuts, that's where the extra charge came in. If you go through this company, just expect a labor cost of $47.50 per minute.

Highly unprofessional and overpriced! I called to have a small piece of PVC drainage pipe replaced…read morefor my tankless water heater as it had a crack. They informed me at the visit (was not disclosed when I made the appointment) it would be $85 for the visit to my home, $120 for diagnostics (ridiculous as I told them the problem), and they have a minimum service fee of $210. My estimate was well over $400 to fix a small PVC pipe. I told them that price was ridiculous and the plumber agreed. None of these fees were disclosed prior to the visit and they refused to waive them when they were not previously disclosed stating it is their policy even though they acknowledged customers are regularly not being informed of the fees when appointments are scheduled. I asked for the supervisor's information and was told by the workers they did not have this, I would need to call the main number. I had to pay them to get them to leave. It was very uncomfortable and I can only imagine how intimated the vulnerable population must feel in these situations. I filed a complaint the BBB. Do better Bergsma!