From the minute I walked into Liccardi Ford and met with Michelle in the showroom to meeting up…read morewith Jim, who's one of the sales managers to finalize my purchase, it was the easiest car buying experience I've ever had in all the years of buying cars. I went for a certified used Ford Escape and couldn't be happier. I bought the Escape about 2 months ago and waited a bit before posting a review. From start to finish everyone at Liccardi were more than helpful and the Escape is a great SUV. No one pressured me like other dealers I've dealt with and I got a great price. Thank you to all the folks at Liccardi.

UPDATE 5/6: The Wagoneer we purchased had an issue with the key, it was not updated and the basic…read moreservices were not done to it (air filter, oil) prior to us purchasing it - it was handled and we appreciate that, but now after the truck had to go back for the 3rd time to get the update it started making a noise when you turn and the vibration from 8 to 4cyl is very very noticeable. We have been waiting almost 2 weeks for the car to be able to go in to get looked at and for a loaner car. We have had the car for a little over a month now and at this point I am extremely concerned that the car we purchased for our family was not properly looked over, inspected and any issues fixed before we purchased it. 3/23 - Had a great experience at Liccardi Ford with Maikel H! Professional, friendly and just the best experience! Thank you so much!!

Love this place they have great service went in for a used vehicle and came out with a new Ford…read moreBronco of my dreams. Sales people were knew what I needed and gave me a great price!!!! I must place when you want to buy your ford!

Absolutely terrible experience. Avoid this dealership at all costs…read more I brought my Ford F-150 to Liccardi Ford for a transmission issue and clearly stated that I had insurance coverage. I spoke with the service manager, Harold King, who told me I needed a new transmission and an oil leak repair. I agreed, expecting the process to move forward promptly. That did not happen. A full week went by with zero communication. When I finally called, I was told the insurance adjuster had only come out the day before--something that typically happens within 24-48 hours. So clearly, my vehicle sat there for an entire week with nothing being done. From there, it only got worse. The dealership appeared to inflate pricing despite the insurance company already providing estimates. Getting any kind of update was nearly impossible--calls and texts were ignored, and the service manager was completely unresponsive and unhelpful. After a week and a half, I was told they were still "working out numbers," now considering used parts. Let me be clear: no repairs had been started at all. My truck was just sitting in their lot the entire time. At that point, I had enough and went to pick up my vehicle--only to be charged $250 for a diagnostic that I still have not even received. To make matters worse, it's obvious why this place has such a low rating. They have wide-open, even same-day service appointments available, while every other Ford dealership has at least a one-week wait. That should tell you everything you need to know. This place is disorganized, unprofessional, and completely lacking in communication or accountability. Save yourself the time, money, and frustration--go anywhere else.

Friendly but unwilling to negotiate or haggle the price. Inventory is fair but of course you will…read morenot get a good deal to tell your friends at the next social. As long as you know this when you enter you will not be disappointed.

Don't buy a used car here. I was intrigued on a used car 2022 Volkswagen to be exact. It had minor…read moredamage to the front left bumper and they would still not negotiate the MSRP at all. It did have options in it like a sunroof, heated seats, etc. but for that trim and for an accident to be big enough to be caught on a Carfax, they were not willing to negotiate even with me putting 4000 down. I went to another dealership nearby and that same day I was able to negotiate a newer car, WITH LESS options in it for a much better deal 2024 Elantra to be exact. Do not come here they will not negotiate and they are very pushy.

There is a stigma that comes with being a used car dealer/dealership... this is NOT one of those…read moreplaces. Dale and his crew are nothing but top notch sales people. They are honest, open, and trustworthy. Never once did I feel taken advantage of nor did I ever feel like a fast one was being pulled on me. Purchased a used 2006 Hyundai Santa Fe through them and it has been nothing but a dream. At the end of the day you are buying a used car and they have the inventory to fulfill those needs. He even gave me gas money as I was leaving the dealership because he didn't want me stranded. Now that is customer service!!! If you are in the market for a used car go check them out. You won't be disappointed.

Not only is Dale and his team great people, they go the extra mile to make sure you are squared…read moreaway with your purchase. Highly satisfied with my 2011 Acadia, and my 2007 GMC SAVANA. Highly recommend this dealership.

After much debate, we realized it was time to suck it up and just get a car. Knowing we didn't want…read moreto commit to owning one, we decided to lease. I haven't had a car though since 2005.. so I didn't even know where to start. A quick online and Yelp search and I found this place.... and seriously, EASIEST experience ever! True story - I spoke to Mike on a Monday morning. Told him what we were looking for, he made some recommendations, we did some research and emailed him what car we decided on Tues morning. We called some car insurance companies for quotes, and Mike got us the paperwork for that car on the same day. A little back and forth with the paperwork, and our car was delivered to our door Wed afternoon. Like that was it - spoke to Mike on Monday morning, sent him a thank you email by Wed afternoon. He was professional, helpful, responsive, and just made the whole thing a breeze! It really was unbelievable. Everyone should do their job like this!

Just got my brand new Mazda CX5 from Inga @ Best Buy Leasing. She is the most helpful,…read moreknowledgeable and patient person i know. She was patient with my craziness of choosing a car, gave great advice and was quick on getting me exactly what i asked for. She even got me the best price and the car was there withing 48 hrs. Thanks again a million times

The one prevalent thing across all the reviews and from my experience is also the plates and…read morecustomer service. I was told my plate would be in shop within 2-3 weeks but it had been almost 3 months until it actually came and that was with me constantly fixing mis filed paperwork. They are Just extremely unprofessional, very inviting before they sell you the car but once it's sold have fun trying to deal with what comes afterwards.

I recently bought a car from Mark Coley at Next Generation Nissan. From start to finish my car…read morebuying process went smoothly. He took the time to explain all the brand new features in my 2025 Rouge. I will recommend this dealership and Mark to all my friends and family. Go to Next Generation Nissan and ask for Mark!

We initially visited Metro Honda to check out a Certified Pre-Owned (CPO) CR-V, but were…read moreimmediately put off by a senior sales manager who was essentially selling snake oil. He claimed the car could be made "certifiable" for $5,000. It wasn't my first time buying a car, so I walked out right away. We stopped by Route 22 Honda without an appointment and were greeted by Juan David. We asked if they had any 2023 CPO CR-V EX-Ls available. He let us know they only had one on the lot and offered to show it to us. Unfortunately, we didn't like the color combination. He then checked their database and other lots for inventory that matched our preferences. Juan brought over a senior sales manager, Gio, who confirmed they didn't have the year and spec we were looking for anywhere in their system. He suggested considering a new CR-V instead. While we weren't planning to buy new, we appreciated the suggestion and were open to the conversation. What stood out was that neither Gio nor Juan pressured us or tried to push a sale. They were transparent about the out-the-door pricing and gave us a clear breakdown of the costs; no games or endless "let me check with my manager" delays. In the end, we purchased a brand-new 2026 CR-V from them. The price was fair, but more importantly, we were well taken care of. One thing I didn't like, though it's more about the dealership than Juan or Gio, is that they charge a fee for using a credit card. Covering credit card processing fees is part of running a business, and they shouldn't be passing that cost on to customers

Primera vez comprado carro y q mejor q SANTIAGO aclaro todas mis dudas e hizo q toda mi transacción…read morefuera toda una buena experiencia sin duda les recomiendo q llamen y pregunten por SANTIAGO no se van a desepc

My son just bought an accord from Rosemary. She took care of him as if he was her own family. A…read morebeautiful honest woman which is hard to find!! So if you're looking to buy a Honda go see Rosemary!!

I brought a vehicle to Route 22 Honda in Plainfield for a pre-purchase inspection, which cost $229…read more+ tax. I was shocked to learn that this fee did not include pulling diagnostic trouble codes from the vehicle. When I asked about getting the codes read, I was told there would be an additional $100 "discounted fee" just to pull them -- something that takes about 10-15 minutes and is often done for free at places like Advance Auto or offered as part of an inspection at many other shops. When I questioned the charge, my service advisor simply responded, "This is the way we do business." That was the extent of the explanation. I then asked to speak with the service department supervisor, who refused to come out of his office to speak with me at all. In the end, I used my own code reader and pulled the codes myself in about 9 minutes -- saving myself $100 and confirming how unreasonable the charge was. Between the inflated pricing, refusal to explain policies, and poor customer service from management, I do not feel this dealership offers good value or transparency. I will not be returning, and I recommend others shop around before trusting them with inspections or repairs.

a while back I posted asking for an exceptional body shop.... so THANK YOU. to this community of…read morefolks who gave their suggestions. Northeast Collision, Inc. here is my follow up ... I want to praise a business when they provide exceptional customer service, treat their clients with respect , clear communication and exceptional work. About 6 weeks ago I posted how my truck was hit pretty bad while parked , while I was teaching yoga . I want to thank everyone @Northeast Collision for stellar service and exceptional work . My truck is better than brand new . The work is seamless , no flaws , no hiccups. The communication along the way of the entire process was more than I could even ask for. I would give these guys & ladies 10 stars!!!! Thank you so much for being amazing!!!

I stupidly managed to slightly bend my hood while closing it while the prop was still up (in my…read moredefense it was cold as f outside and the car was covered in snow so I was eager to get inside). Brought it here to get a quote for repair. The guy in the office walked out and spent a while "unbending" it, and brought it back to an almost new condition... all without charging me. He mentioned that the alternative would be to buy and install a new hood, which would cost over a grand so he didnt recommend. That was definitely appreciated. I'm hoping that I don't need to use body shop services in the future, but if I do, I will definitely strongly consider this shop.

The lady working behind the counter name, Michelle might be the most difficult and obnoxious person…read moreand customer service that I've ever met. After me and my seventy year-old mother came down to pick up a vehicle that was stolen and recovered. She started to yell at My mother. At that point, I got upset with her and told her very calmly not to yell at my mother. She threw me out of her office! They should do a better job of hiring employees that interact with customers.

Responded to my AAA service call . First truck couldn't help so they sent a second one to start…read morecar. Two great repair people. Great attitude and friendly. They are a great partner of AAA.