This service department has been always responsive to all your auto needs. Always gets you in and…read moreout in a timely manner and is very knowledable in dealing with third party warranties. My car has officially turned ten years young and yet they treat it like a brand new car in handling the moment you give them the key to the time they are given back to you. This car has been in for a number of failures and Julio Perierra always but always treats us as important as a new car owner. The rapport has been one of Mercedes of Morristown service excellence from start to finish on any service required from big to small issues. The loaner department is excellent as well in getting you in and out quickly. Thank you Julio Perierra and Morristown of Mercedes for making breakdowns less stressful and making you feel comfortable leaving your car in excellent hands. Not to add very easy to get appointment quickly and with no hassles. A job well done bravo Mercedes of Morristown for valuing your customers and employing such reputable advisors such as Julio Perierra.

This is by far the most incompetent bodyshop I've ever had the displeasure of dealing with. Brought…read moremy car in the beginning of February to get suspension and bodywork fixed after a minor accident. Got the car back at the end of march with the suspension/wheel fully out of alignment and wobbling worse than when I brought it in. The rear passenger door was misaligned with a broken door handle (it was opening perfectly fine prior to bringing it in, it was only body/cosmetic damage) and I could not open my rear door at all, the handle was useless and actually half of it ended up falling off in between visits. They did an absolutely horrible job repainting, you can see every little paint line and the wheelwell itself is lumpy and not smooth and noticeably different than the other 3 wheel wells. I'm not expecting factory/stock level perfection but it is blatantly obvious where the wheelwell had to get fixed and the paint is not smooth. When we brought this up to the manager, all he said was "Oh well try to sell it when the sun's going down and they won't be able to see it". Finally brought the car back in to fix the now completely useless door handle, the paint and bodywork, and the wobbly wheels. When I picked the car up another month later, the paint and bodywork was not touched, and the door was still extremely misaligned (it sticks out so far it looks like the door is open). They also filled my tires 20PSI (TWENTY!!!!!) higher than the manufacturer recommended amount, and when I tried to bring it to his attention that they read my sticker completely wrong and it was supposed to be 44psi not 62psi, he continued to ignore my comments about it not being that high until the third time I brought it up, when I finally had to get a little short to get him to look at the manufacturer sticker with me and let the air out of my tires. Did not get an apology either. I'm just thankful he made a condescending comment about my tires being "way too low" and that they "fixed it for me" because I can't imagine what would've happened if I drove out on those severely overinflated tires. The fact that they can't even read in a straight line on a PSI sticker makes me question the quality of the rest of the work. My final straw was when I finally started pulling out of the service garage, only to immediately feel thumping and wobbling in the wheel before I even pulled out of the garage door. I drove down the road only for it to get worse and came back immediately. They found a GIANT flat- end, nearly 1/2 inch diameter bolt and washer fully stabbed into my front tire. The manager had the nerve to try to blame me and suggest I picked it up in the 5 minutes it took me to go down the road and come back instead of taking responsibility for damaging my tire inside their shop. I felt the bolt the second i put the car in reverse to pull out of the service garage. They did not replace my nearly brand new tire and just gave me a plug which is leaking and I've had to fill the tire 3 times since getting the car back. Also recently noticed a loud creaking and rattling from the back door that was "fixed" and realized that the entire interior panel of the door is literally coming off and not secured to the door. I don't think there are any words to accurately describe the horrific job they did and this shop should be ashamed of themselves. I truly cannot believe how bad of a job they did. Stay far, far away from this shop. I've never been treated so badly before and my car is honestly in worse shape now than it was when it was brought in. A quick door and wheel fix has turned into over 4 months of back and forth to fix their mediocre and unacceptable work. I dont expect perfection and I know my car will not be exactly the same as before the damage, but the lack of care and just overall terrible quality of work is absolutely unacceptable.

My girlfriends car was very lightly bumped as per attached picture. I told her to go here solely…read morebased on positive reviews. They charged her $100 and had it done the next day. Regardless, if it was a quick fix. Think about the honesty here. Looks perfect. Thank you

Al was great, fast service, dealt with InsCo, delivered when promised, car looked as good as new!…read more Went to another body shop first, after a month, I had no estimate, Al did it in one day, got InsCo approval in four days and work done after another four days. Work was perfect. Everything like new!

I had a wonderful experience buying a car recently. Brandon Gonzalez was helpful and friendly as…read morewe discussed what we were looking for in another new car. The sales Manager, Kelvin, worked with us on our trade-in to agree on a fair price. This is our second Mazda purchase at Empire and I recommend them highly. Carol P

I had a disappointing experience with the service department at Mazda of Green Brook. When…read morescheduling an oil change, the service advisor, Megan, explained the tire rotation in a way that made it sound like it was included as part of the oil change service. At no point was it clearly explained to me that the tire rotation would be an additional charge. Had the cost been communicated clearly, I would have declined the tire rotation. At the very least, I should have been given the opportunity to make an informed decision before the additional service was performed. Customers should not have to question whether they are being charged for services they reasonably believed were included in what they scheduled. When I attempted to address the issue, Megan was unavailable, so I spoke with Anthony, the service manager. Unfortunately, his response made the experience even worse. He was rude and refused to provide the name of his immediate supervisor or tell me when that supervisor would be present and available to speak with me. I was simply trying to escalate a legitimate customer service concern, and instead of receiving assistance or a professional response, I was met with an unhelpful attitude and a lack of transparency. The issue here is not just the additional charge. It is the misleading explanation, the lack of clear communication, and the way management handled a customer's reasonable concern. A dealership should be upfront about pricing and give customers the opportunity to approve additional services before proceeding.

Super cool super quick. No nonsense Took my tire to be…read morerepaired late as I was shopping around for someone to fix my flat. Patching apparently isn't an easy find. They did it and did it well. New tire not needed as my tire was fairly new and couldn't be plugged. Thanks guys

Finding a good Service shop is not always an easy task. The service and attention at American is…read moretop notch. I had them repair 2 different vehicles and the work was done on time and done well. I recently brought in my Audi A8 for spark plugs and oil Change. I usually take it to the dealership because it's a twin turbo V8 and not an easy car to work on. American exceeded my expectations and did a better job than the dealership with follow up and attention to detail. They used OEM parts and the car was ready for pick up same day. These guys are professional car guys and it shows. They earned my business. I will recommend them to everyone that asks. Nice folks , clean shop and professional attention. Prices are reasonable and you don't get the up sell you would get at a dealership. I recommend making an appointment because they are a busy shop. Honest shop , technically proficient and professional. I'm happy I found a good shop for my vehicles.

We have been bringing our cars here since 2001. They tell you the truth, it's that simple! Too many…read moreto list over the years, but even today. I have a gouge in my left rear tire. I went there and told them I needed a new tire. The nice gentleman at the counter asked to look at it, and turns out it's superficial, tire is fine. Any other place would just replace it and try to sell me 3 more! My dad once got a crazy estimate on his car and we brought it to American auto. He didn't need half the work and the price was less than 1/3 of the quote he had gotten. I very highly recommend them. They play the long game in business and are not out for the quick buck. Hence they have the loyalty of our entire family! Again, highly recommend them!

Terrible! These mechanics are not customer friendly when it comes to giving free diagnostics. If…read moreyou go to them and explain to them that you have had a prior diagnostic done somewhere else they won't believe you even with paper work. Your choice really is to either pay for the diagnostic or pay them for the parts and labor. You don't know what the parts and labor are going to cost and even if you can't afford it, they will still charge you for the diagnostic. I don't think I will ever use them again and don't recommend them.

Went in last Saturday afternoon on a whim to get an estimate for some minor body damage to my jeep…read more Dave Jr was there and took the time to explain what needed to be done to the car. The estimate he gave me was a fantastic deal (a place I went to a few weeks earlier quoted me twice what Dave did). Dropped my car off with Dave on Weds, and it was ready by Friday. Picked it up this morning and it looks amazing. Estimate was exactly the cost he charged me which made me very happy too. Will definitely be back if I ever need more repair work. Thank you to Dave!

Dave has always given fair estimates and has finished the job promptly and beautifullyread more

Extremely professional service. We bought a Fiat from Joel here today and were super happy with the…read moreservice from start to finish. Yesterday we were considering buying a Fiat in Manhattan, but even though we loved the car, the level of service from the dealer was off-putting. We searched on CarGuru and found a similar car at Novak. We spoke to Joel on the phone and we could immediately tell that he was a true professional. It was worth renting a car, driving out from Manhattan, and getting a much more personal and reliable service. The price was really fair and the team helped with everything from financing to insurance. Highly recommended - worth the drive out from Manhattan if you would like a much more personal service than what you might get at a city dealership.

Went to look at 2022 ram 1500 price was a bit high compared around but when he came to start it up…read moreit was ticking very loudly he was very rude and surprised when I asked about it he didn't care at all to make a sale I asked if he could have a technician look at it real quick just to get an idea he refused obviously we left after that then a few days later he called and said the tech said it was perfectly normal wouldn't recommend to anybody

I had an excellent experience with Niro's Auto Body. Wayne and his team were professional and…read morefriendly. I stopped by without an appointment and they gave me a detailed estimate for the work needed on my Lexus. They completed the work as scheduled and the car looks great. Fair price and excellent workmanship. Top Rated!

Old Italian place racist as hell old man would not give me an estimate repaired my car Lousy work;…read morelots of other places to go to on same block workmanship Stinks BEWARE