The owners of Pool Shack Robert (Joe) pressured me to pay in full prior to the completion of my…read more$4,000 plus final bill of additional work contracted. Unfortunately the Pool Shack owner was paid and you are reading the typical Phoenix contractor customer horror story because once my final PayPal payment went through, Pool Shack refused to stand by their work to leave the job site without setting up the new pump functioning or adding chemicals to our freshly filled pool water. Apparently Robert was upset because I didn't sign up for weekly pool service even though my request to try out their service prior to signing a year contract or by my final payment not completed in cash or by check as demanded. The owner claimed PayPal was not an option because they didn't have an account set up and instead insisted that I deliver a check or cash which wasn't possible since I was out of town however when I went to search on PayPal, I found the Pool Shack business account right away so I made my final payment out of trust and I was insured that the job was complete with the pool running with chemicals in full working order which it wasn't. Pool Shack took advantage of my trust for contracting more pool work and since the previous job was completed according to the work contracted, I had a comfort level that in my absence the pool would be in good standing upon my return. Pool shack knew the next weekly pool service wouldn't happen until a week from my payment but since this didn't happen the pool was found in dire straights which was discovered by our pool service with a total of 11 day's since new pool water was filled and after Pool Shack left the equipment powered off without chemicals. Needless to say and shown by my photo algae growth sets in quickly in triple digits with the above circumstances. Since extreme measures with shocking/pumping still didn't turn the situation around in time to prepare the home for vacation rental, we were forced to drain, acid wash and refill all over again. At the time I was too upset to write this honest review to warn other customers and I rely on real people sharing business reviews so I feel that this one is well overdue. Bottom line is that the owners of Pool Shack and their representatives aren't reputable nor do they run their business with integrity. This left me with an unfinished pool repair and much worse than the condition of the pool upon the start/completion of the job. The end result of the algae green pool completely negated the money spent on the freshly acid washed pool + fresh water fill by the men intentionally leaving the pool without a running pool pump or chemicals added upon leaving. I am a reasonable person with over 20 years of working with contractors and I would NOT recommend using Pool Shack for any pool repairs, electrical work or monthly pool service.

I hired the Pool Shack to turn my diving pool into a play pool and cover all of my concrete and…read morepool decking with travertine. They were the most expensive company that quoted out of 4 companies but I wasn't as concerned with price as I was quality and the timeliness of the project. I called Joe, one of the owners to go over the quote to understand the timeline of the project so I could make a decision on which contractor to choose. I asked Joe how long I could expect the project to take. He told me 5 days for the pool and 7-10 days for the travertine. I asked if there would be a gap between the two projects and he said not more than 3 days. I accepted with the expectation that they set that the project should be done in about 2 1/2 weeks. At 2 1/2 weeks my pool was still torn apart! I called Joe to discuss the situation and he blamed it on my husband that the pool was taking so long because he ordered a customer pool remodel, I reminded Joe that was what the bid was for and the bid was provided to me before he discussed the timeline and that the scope of work never changed so this was not my husbands that he couldn't blame it on my husband. He then went to blaming his subcontractors and that it was their fault because they weren't doing the job quick enough. Speaking of subcontractors - yeah, these guys never showed up when they were supposed, ever. It happened during the entire project, we would be told they would be out the next morning at 7, I would lock my dogs up and then be lucky if someone showed up at 3 pm if at all. The contractors would always say sorry, they were in Scottsdale or Cave Creek. I live in Glendale. I felt the entire time like their clients in the Scottsdale zipcodes were prioritized over us in Glendale. Once the pool was "done" I use this term losely because the pool is still not done 2 months later. The travertine contractors came out. Holy mess! They didn't protect anything I own and cut all of the travertine with a dry saw and then used a blower to blow it all over my yard, in my pool and in my neighbors yards. They didn't cover my thousands of dollars worth of outdoor furniture, didn't protect my artificial grass, didn't protect my gravel, in fact they dumped their waste buckets in my gravel and destroyed it. They delivered the wrong color travertine and tried to blame it on me. Seriously, I paid you as the contractor to deliver on what I purchased, it is not my fault that you ordered 7 pallets of the wrong color, didn't inspect your job and let your tile guy (who wasn't supposed to lay tile that day) start on the tile. A 10x10 section that they started by my backdoor had to be taken up and redone with the right color. They left the open pit of sand at my backdoor for over a week without covering it so my 3 dogs had no choice but to walk through sand to go in and out all day tracking sand all over my house. The owner had the audacity to say he'd done me a favor my not charging me to take up the wrong color becuse "I let his contractor put the wrong color down" Ummmm......if I wanted to GC this job myself I would have, and it would have been done right. On the initial visit the owner Joe told us that the travertine overlay was a thin vineer that wouldn't raise the concrete level more than 3/4 of an inch. This was very important to me because I did not want the level of my concrete raised 2-3 inches, this would leave an ugly exposed edge all around my patios and pool and would mean I would have to raise everything in my yard to match that level The travertine tiles themselves measure 1 ¼ inches thick, so ¾ is IMPOSSIBLE. I met with Rob and discussed this with him and he offered to put a tile edge around the 2-3" gap to give me at least a clean looking edge that I wouldn't see mortar oozing out. When it came time to deliver on that compromise and make up for the lie - THEY CHARGED ME AN ADDITIONAL 900.00! I was mortified and felt like I didn't have a choice, otherwise, I was going to look at this horrible 2-3" mortar gap all over my remodeled backyard that I just paid them almost $30,000.00 to do. I told him I would pay it but that I would be an incredibly unhappy client, he proceeded to charge me. I thought it was over, I was wrong. The mess they left - took my husband and me, 23 hours to clean up and pressure wash. the pool level dropped 3" over night. Oh my gosh! The owner Rob comes out to locate the leak and charges us 100.00 to locate. Says it is our pool skimmer MIP fitting. I pay 250.00 to dig it up and dry as a bone, Discovered that when their contractor moved the light they didn't use conduit to run the wire - I can't make this up - they used a SPLICED GARDEN HOSE AND RED DUCT TAPE instead of conduit so my pool has been leaking through there. They refuse to give me the pool I paid for and I have had to resort to the ROC and filing a lawsuit and/or insurance claim

We have had RNR pool pros taking care of our pool for some time... they have dealt with about every…read moreissue! They catch the problem and communicate the solution and have it handled efficiently and professionally! Great pool company we have ever had! Our pool has never looked better!

We needed to drain our pool and wanted to take the opportunity to change our pool from a…read moretraditional chlorine pool to a salt water pool. Robert, George and team were excellent in providing us superior service, exceptional knowledge about pool services and made this transition easy and seamless. The also installed a new pool display that hooks up to our wifi and let's us control the levels, etc. They came out a few times to make sure we were set up and hooked up. Could not recommend RNR Service Solutions enough for any of your pool needs.

I found Aqua Vision Pools through a Yelp project request and couldn't be happier. I needed my old…read morepool filter removed and replaced on a level base. After getting 8 quotes with prices all over the place, Jimmy stood out immediately--quick to respond, personable, and clear about exactly what needed to be done. He came out the next day, confirmed the work, and gave me a fair and final quote. At the same time, I was dealing with a pool service company that kept breaking our flat-rate agreement and overcharging me for chemicals I likely didn't need. Jimmy went the extra mile--testing my water himself and even running a sample to Leslie's. He identified extremely high copper and hardness levels and explained why the pool needed to be drained--something the other company never mentioned. Jimmy offered to fully drain, clean, refill, and balance the pool for a very reasonable price, and had it crystal clear within three days. That level of honesty and service sealed it--I fired the other company and hired Aqua Vision for ongoing service, even though they charge a little more. It's worth every penny for the transparency and professionalism. I'll be recommending Jimmy to all my friends and neighbors--this is the kind of service every pool owner deserves.

Aqua vision has been servicing my pool and equipment for quite some time now. Jimmy is always…read morepunctual and informative. I've had other pool companies come out and seems like they're there for 5 minutes and gone. Jimmy takes his time, analyzes the water and equipment to set us up for a great pool season. I can't recommend this company enough! Thanks for keeping me pool in top shape all year!

I recently tried to heat my pool and kept getting a loud banging noise from the heater before it…read moreshut itself off. I was worried it was going to be an expensive repair, especially since the heater is only two years old. After doing some research and suspecting either low water flow or calcium buildup, I decided to go with Precision Pool Tech because they offered a lower service call price than the other companies that responded. I'm glad I chose them! It turned out the problem was simply a handle I didn't realize needed to be turned to allow proper water flow through the pipes. Although I was a little frustrated that I hadn't known this sooner, the technician was great. He checked the calcium levels, made sure everything else was running properly, and took the time to explain what he was doing. Very knowledgeable and professional--overall a positive experience.

The pool and adjacent spa came out great with the new pebble tech surface and new tile edging. The…read morelights on the other hand are a sore spot. Still waiting for replacement lights, currently the niches are bare. Who doesn't first check the size and availability of lights and niches before the resurface? Still waiting on lights since 2023!!! Response is by text and pointed to the partner!

From initial conversations to quoting to coordinating time to install, Paradise Valley Pool…read moreProfessionals were more than professional! Matt communicated quickly on Yelp and gave a quick quote. The process was on point with others and they were quick to install. The day of install, Matt text prior to arriving and within 1.5 hours they had the old pool heater removed and new one installed and working. Matt walked us through the new heater controls and what to do. I plan on using them again for all future pool maintenance! Thank you again!

We needed a new fountain pump. They were great giving us 3 different options and provided quick and…read moreefficient service. Great value. I will definitely give them a call again if we need a new pump.

I was reluctant to hire a pool company until I returned from an extended vacation to find I had a…read moreswamp where my pool used to be. Looking at the mess I felt like the fix was over my head. I sent out a few quote requests, and Kyle got back to me quickly with a competitive rate. I hired his company, and Scott came out to get my pool looking pretty again. Green turned to blue in no time, and we were back in good shape for Summer fun. After the swamp, and following black mold were remedied I hired Radiance Pools to handle my weekly maintenance. Jeremy became our weekly pool pro, and he was great. Fortunately, he was also very patient on all the days I forgot to unlock my gate. We were happy clients for about half a year, until I sold the house. During the summer their services cost about the same as I was paying for chemicals to maintain the pool on my own. In the cooler months it would have been much cheaper to maintain on my own, but we happily kept them coming because of how easy they made things. I'd still be a paying client had I not moved.

​1 Star - Unprofessional, Incompetent, and Unsafe ​Do not…read morehire this pool service company. We hired them to clean our pool, but despite months of service, they failed to turn our pool from green to blue. It gets worse: they completely ignored the pool motor during their visits. When a separate cleaning team inspected the pool, they discovered that the motor was actually punctured and on the verge of failing dangerously. ​We have received multiple complaints from tenants about their lack of work and poor results. This business does not check equipment, fails to resolve basic water quality issues, and creates safety hazards through neglect. Save your money and go with a reliable service instead.

I definitely recommend using Tsunami. Great company! Brad is professional, responsive and very…read moreknowledgeable!

Excellent service! Brad responded immediately to my message and set something up for later that…read moreafternoon. He was prompt, super friendly and very knowledgeable! He knew exactly what was wrong with my pool pump, fixed it, and texted me some items to pick up from the pool store. My pool is running perfectly now! He gave great advice and answered all my questions. we won't hesitate to call Tsunami with all our pool needs!

Great communication. Free estimate for services arrived as scheduled. Friendly and knowledgeable!read more

Great experience with David and his company. His crew put in a hefty effort to get our pool back…read morein business. Thanks! And cheers!