This review is overdue but I wanted to share my experience with everyone. Nate is the best and has…read moretons of experience with being ASE Blue Seal Certified. Nate was able to help me on two separate occasions with an oil change, coolant, timing belt, and anything else I needed. He was able to drive to me and was very professional while being fast and efficient. Nate is a super humble, super friendly and had no complaints with him servicing my car. I would recommend him to anyone and was able to save me so much time and stress!!!

Updating again: The business owner Nate just called me and was very polite and we both explained…read moreour sides of the situation. He was very apologetic and made sure to listen as to why I was so upset. I completely appreciated the call. He will be returning to finish my sons car and I feel confident he will get my sons car safely back on the road. Absolute trash company. My son had an appointment for Friday at 10 am. After almost an hour of waiting for "Proformance" to show up, my son finally hears back from the guy who says he can't make it, and if he can come the following day (Saturday) at 3 pm. Fine. So now it's Saturday. No call. No show. "Proformance" finally messages my son and moves the 3 pm time to 6 pm. Unprofessional. If he didn't want to do the job, he could have just said so. Thanks for wasting our weekend waiting around for nothing. UPDATE: The business owner just responded to my comment, by stating, that it was my son's idea to change the appointment date. I have my son's texts that day. My son only asked "Proformance" if they needed to change the day after THEY didn't show up for the appointment, after son had been waiting for 40 minutes PAST his appointment. Then today (Saturday) after "Proformance" said they would be out at 3 pm ( but it ended up more like 5pm) couldn't finish the job, because it was my son's fault he didn't have the bolts needed. Look, I'm just here stating my experience, as the person paying for this service. This is what I have been dealing with since Friday ( it's now Saturday evening). Oh, I didn't mention, that I have been calling "Proformance" this past week, asking how I can make payment, since my son does not live with me, and I am the one paying. I called 2 separate times, and left voicemails, with no response. This has been a complete nightmare, with no communication.. WHAT-SO-EVER.

So I bought a 2012 chevy sonic lt from the carhop down the street from this shop. The cars been…read morenothing but a headache. Breaking down on me only 3 weeks of driving it off the lot. Bitterling's auto has been doing their best to figure out why my car will not start as there seems to be an unknown internal issue. Ik Bitterling's team has been communicating with carhop the difficulties n have been doing their part. I recommend this shop due to their efforts, and soon to be, hopefully a return on my vehicle with no more issues.

I would never recommend Bitterling's to anyone after the service I had! They are not professional…read moreand do not give a clear picture of work required. I DROVE my car into Bitterlings, approved $500 worth of work, then got 2 more calls about an additional $200, then $150 worth of work needed. $850 total. When I was told I'd be able to pick my car up, I got another call that a part had FALLEN OFF my engine and it is NO LONGER RUNNING, requiring an additional $1050 worth of work to get it running again, a total of $1900. The car was older and almost at 100k miles so the estimated necessary work total had exceeded the value of the car. They still REQUIRED THAT I PAID the $850, even though this work did nothing to fix the vehicle because it NOW WON'T START. I also, went by the shop on a Saturday (not realizing they were closed for the entire weekend) to find my car parked on their lot with the DOORS UNLOCKED and my personal belongings inside. I was lucky nothing was stolen because they have signs all over their office saying they are not responsible for stolen property - so had anything been stolen, it would have been my responsibility, not theirs for leaving my vehicle unlocked on their unfenced, not secure property while they were closed with no one on site for 63 hours. ---- I am upset with the service here because I feel like I was taken advantage of and price gouged instead of hearing from an experienced mechanic about the extent of the work needed to repair my car. I was never given a full picture of the damage my car had sustained, instead I was told small estimates at separate times totaling to a lot of money that never actually fixed the car. Keep in mind, this car was running when I brought it to them so I basically paid for them to break my car and ask for even more money to fix that. I got multiple calls and estimates throughout the day while they were working on my car: 1st call- I was told I was lucky that I only needed $500 worth of work,  2nd call - thermometer needed to be replaced $200, 3rd call - small repair for oil leak $150. After approving all of this work and the 3rd time I had talked to them, they mentioned that the timing chain was stretched but I was told that it DIDN'T NEED TO BE FIXED and I could pick my car up by the end of the day. As the end of the day approached, I called to ask about picking up my car. She called back to tell me that while THE MECHANIC WAS DRIVING MY CAR OUT FOR PICKUP, THE TIMING CHAIN HAD FALLEN OFF AND NOW THE CAR WILL NOT START! To fix this they estimated an additional $1050 of work ($1,900 total). I said no to the work because I wanted to do some research, as now the total of all the work already approved and required, exceeded the value of the vehicle. Moneeba called me multiple times the day after my car broke asking for a decision on doing the additional work but when I asked for the estimates in writing she could not provide anything in writing. Moneeba said THEY DON'T PROVIDE ESTIMATES IN WRITING therefore, I must write it down myself (which is actually against the law in Washington to not provide written estimates for work over $100). She said she would try to put an invoice together with the work I had approved but it took 2 days to finally get the repairs they had done in writing. Still no written estimate for the work required to get the car running again. When I came in to speak to Moneeba and discuss options, she was defensive and demanding that they had done nothing wrong. The only thing that she did to right the wrongs of her shop (and I doubt she would have had I not requested it) was due to the fact that I could no longer drive my car off the property -  was she didn't charge me to store my car on the lot past the week mark while I tried to sell it. I'd also like to point out that the old owner, Don, no longer owns this auto shop and most of these reviews are for the business he ran. Bitterling's is not accredited by the BBB. Save yourself the hassle and stress I went through and go somewhere else!

Bought a car at Gene Pankey Motor Company and it was serviced by S7 Automotive prior to being sold…read moreto me. As part of the maintenance the team changed the oil and did not tighten the drain plug. As a result i leaked oil in my driveway and had to tighten the drain plug myself and buy a quart of oil. Not what you'd expect for a routine job; I'm now questioning the quality of the rest of their work that was done to my car prior.

Amazing service, they have worked on my BMW M3 with immaculate service. They have worked on my jeep…read moreRubicon and replaced the whole engine with bearings.. they replaced my 335xi brake system with flawless errors. This place is amazing and I have nobody to think but Tony at the front desk for making everything happen. This place is awesome and I still continue to go there

Parker's had our car for three months. Communication was non existent on their part. We finally…read morejust went and picked it up. car was still broken, parts not put back on, mechanic called my husband a b**ch and said he would drive to our house and "deal with him". i have never dealt with such incompetence. The mechanic is angry and unhinged. horrible horrible place and mechanic. just the worst. Beware.

the owner is a hothead and doesn't stand behind his products. paid nearly 600$ for a battery in a…read more20 year old bmw the warranty covered the battery but not the la or so I paid nearly 900$ for a battery!

I started off with several quotes for a brake job on a 2021 Nissan Sentra. Spencer reached out…read morewith one and after reading his reviews, I chose to work with him. He let me know he was licensed, certified and insured. Once he mentioned this, I did ask a few of the others that sent me a quote if they were and suddenly, they became unresponsive. Spencer took the time to explain what my car needed, the time, and the cost. He updated me every step of the way. I asked him for quotes on a few other things my car will need in the future and again, he provided quotes for each and detailed the process and what his work included. Spencer has my business for life. I have already recommended him to several family members and they are eager to work with him.

Had pads/rotors replaced on my 2019 4runner. Second car I have had Spencer work on. Upfront…read morepricing. Shows up on time. Quality Work completed quickly. Can't recommend Spencer enough.

If you want a cool car, get an appointment to A/C Man! Seriously, this is the best most honest and…read morevery reasonably priced auto air conditioner service person. Very organized and detailed oriented. And best of all a very nice guy! Go see this guy.

I took my car to the dealership and was diagnosed with needing a new condenser which was leaking…read more The diagnosis alone was $300!! Total bill for repair was quoted over $2200!!!! I immediately declined and texted the A/C guy who referred me to another guy which did the repair work (A/C guy only refills). Condenser was $200, labor was $200. Then, I took my car to A/C guy. It was as simple as dropping my car off and placing my key in a secure box. Then, I picked it up the next day, $240. I saved a total of over $1200! Great service, great guy, quick and fast, and personable! I even received treats, pens, notepads, and a calendar as a thank you for my business. Thank you A/C guy for your services and referrals!

The team at The Car Guy 38th went above and beyond for me, and I'm happy to say I've found a new…read moremechanic, after searching for a couple of years. Communication was excellent. I was treated with respect, patience and honesty. Mike is an asset to the team. Thank you guys!

I feel I was significantly over charged!! More than dealer. IWill never do business with again…read more My Truck died in the Costco Parking lot. Turns out it was a "Lead Frame Replacement & Solenoid adjustment". An involved job that requires accessing electronics inside the transmission case. $182.00 Diagnostic, Testing and Preliminary Inspection $2,260.00 Lead Frame Replacement & Solenoid adjustment $2,442.00 Copilot search "estimated cost of lead frame replacement on F150 2014" "For a 2014 Ford F‑150 with a 6R80 transmission, lead frame replacement is a common repair for owners experiencing transmission sensor errors, limp mode, or shifting issues. The cost can vary widely depending on whether you use a dealer or an independent shop, and whether the work is covered by warranty. Typical cost ranges: Independent shops: Often quote $250-$500 for parts and labor, with parts alone around $300-$500 CarAraC.com+1. Dealerships: Can be significantly higher. One 2016 F‑150 owner paid $2,200 at a dealer, including $536.67 parts, $1,247.40 labor, $350 diagnostics, plus cleaning and fees Ford F150 Forum+1. This reflects high labor rates ($210/hour) and additional service charges. Warranty-covered cases: Some owners with extended warranties paid $1,082.72 total (parts, labor, fluids) at a dealer Ford F150 Forum."

Most recent work that was done on each of two vehicles we own was done to the customary and usual…read morelevel of completeness, speed, and accuracy. There is nothing I see that changed due to new ownership. The new owner was part of the original B and B family, so I have no concerns. I am happy to continue getting service here at https://www.yelp.com/biz/b-and-b-auto-repair-bremerton make up your own mind, but they have loved my cars.

They overcharge for service and replace parts you don't need. Got my vehicle back and it was not…read morefixed.