Came in for a battery cleaning and ANDREW was absolutely amazing. Very considerate and just made…read morethe whole situation comfortable. Best experience I've had here yet.

Great service and super speedy! Went in for an oil change and they were very helpful and explained…read morethe entire process.

My first experience with a mechanic shop and very impressed and grateful. From the moment I was…read morescheduled until the end when I left with my car all fixed I was very impressed from customer service and questions and service that was provided with Ashley. This is definitely a place I will be coming back to when I have any issues or need anything fixed. Will be referring and recommending this place to anyone I know. Worth the commute to make sure to get 10/10 service! Thank you again!

Hello Scott Mathis here, an update to my last review. Was very satisfied with their work and was…read moretaken care of the next day. Just today April first I went by to inquire about a motor in my window the secretary there said she had an opening April 29th, bummer No can do on that one There is some nice weather coming up need that window going up and down. Anyway if you need something done right away that might not happen. That's too bad I was hoping they would be my go to mechanic that was right across the street but I guess I can only use them if it's not an emergency anddon't need it done now. That worked the last time but not this time. Scott

Absolutely amazing place! The only place I will take my Volvo XC90. Very knowledgeable staff,…read moremechanic is great to work with.

Wasted plenty of time at plenty of other places before coming here where the mechanic identified…read morethe issue in less than fifteen minutes. Gave me several tire options to consider at competitive prices without the pressure, sales pitch or wasted time of some other places. Highly recommend!

Always informative and accommodating to a busy schedule, great customer service and quality…read moreautomotive work.

Had them change a hose that was leaking for the power steering. A day later had to go back because…read moreit was out of power steering fluid. They said they thought the hose they just replaced may have leaked......we told them we were leaving for a road trip the next day, and the owners son said if anything at all happens let us know right away....the next day left for a trip to Montana from WA, the power steering unit went out because there was so much fluid still leaking out of it...and because the alternator was right underneith, it had to be replaced because the leaking fluid made it burn up. Called them, the owners son answered, couldn't believe what had happened and said his father would call us back, he was so sorry. I NEVER got called back from these guys...DO NOT TAKE YOUR CAR HERE FOR REPAIR.

Courtesy Auto Service & Tire in Tacoma by the mall tried to charge me almost $1900 for an…read morealternator on a 2011 car. The owner/manager claimed that they had to special order the part from the East coast & it would take about a week to get it. But, they had loaner cars for $25/day that I could use in the meantime. Those charges would be on top of the $1900I. I got my car out of there in a hurry. On their webpage, mission statement from owner mentions honesty & ethics. Really??

I'm barely given any 1 star review; but this one is overwhelmingly full of trash that I have to put…read morea note for anyone's future recommendation! 1. I came early Tuesday 04/18 morning to see any availability, the store manager told me they were full and referred me to make an appointment! I did, and there wouldn't be any slot until next Monday 04/24 at 0800 am. Funny how they made an appointment slot; when I checked online later, it was still open that week. They just want people waiting for them, instead of waiting for customers. 2. The store manager told me only $75 for inspection and it would be deducted for the repair cost later. 3. I took a day off, and came early to Apr 24. The salesman told me the whole cost for inspection is $175.38 and won't be deducted for later repair! Seriously!! 4. Trust is what you build for business but I guess they don't give a damn, since they are next to the mall and always pretending to be professional. Final word, I did go to BUCKY's TACOMA on the 48th. I did only $70 for inspection (fact only $70, no extra labor's hidden fee that goes up to $175) But the senior mechanic wouldn't be available until next month because of vacation. SO THEY REFUNDED ME $70. Please, support your local store before going to this so-called best service store in Tacoma!!! They are really on a whole different level of Bull-shit!! And I will bring my complain to anywhere I can! Even file a complaint at WA state!

I brought a car to Simmons today for an inspection before my daughter purchased it. The technician…read moreassured me they would include photos of the undercarriage, as I wasn't allowed in the shop. After a quick 15-minute inspection, they claimed the water pump needed replacement--even though the car has only 39K miles. They said it had leaked previously but wasn't leaking now. $500 to replace. They also recommended replacing the cabin filter for $112, even though it's a $10 part that takes about a minute to change with no tools. The oil change was priced at $91 for just four quarts of oil and a filter. When I received the inspection report, the promised undercarriage photos were missing. The technician claimed they "wouldn't post" and had been deleted--yet other photos were included. This wasn't a true pre-purchase safety inspection but rather an exaggerated upsell on repairs. I usually don't post reviews, but this experience needed to be shared.

As of 4.15.24 I give a zero star or negative if I could. My husband got his car "fixed" here two…read moreweeks ago. For his car. Overheating he paid $5k two weeks later his car is over heating again and on top of that all the oil leaked out of his engine. He's never had an issue with oil leaking this is crazy. We've been cheated before and this has the makings of being cheated out of thousands again. I'm truly disappointed we thought this shop was going to be the exception. Unfortunately it is not. I'm still hoping they will make it right but we will see. As of 4/22/24 update. I received communication from I believe the owner they arranged to have my husband's vehicle picked up within 45 minutes within 24 business hours they fix the problem. It fell under their guarantee so we did not have to pay for any of the repairs so far so good we just received the vehicle today, I am very impressed with how they handled and the situation and how quickly they handled it

Honest communication. The cost and length of service was fair and reasonable in my opinion. In…read moreone instance labor wasn't charged for an install. The issue was totally resolved; the car runs better BUT: my formerly very very stiff clutch is now smooth like butter! I don't know enough about mechanics to know the how/why, but that clutch is great and the car drives as it was meant to! Thank you so much guys and gals.

If you're looking for a shop you can ACTUALLY trust, look no further! I came in feeling skeptical…read moreafter a bad experience with another local shop, but Toni and Brandon immediately made me feel at home. It's rare to find a quality shop open on weekends these days. While I waited in their comfy lobby, I actually enjoyed chatting with the team. It felt more like catching up with friends than sitting in a mechanic's lobby. They are 100% transparent. Brandon only noted a repair I already knew was coming up and never pressured me to spend more. They truly love what they do and care about their clients. Definitely turning into a regular here! (Side note: Enter the parking lot from Washington St to find them easily!)

Called to inquire about an oil change and was quoted $110 for full synthetic. I made an appointment…read moreand brought my car in. Chuck told me he has been the owner for a year and a half now. He is kind, courteous, and got my oil changed in less than an hour. Excellent service. Final cost was closer to $130 and looks like the base cost was actually $120 on my invoice.

Came by for an oil change yesterday and place had no customers inside and not much going on but was…read moretold they had no availability for an oil change. They offered to schedule an appointment for another day so I agreed and made an appointment today at 1pm. This place was closed/shut down for several months but has since re-opened. When I came with my appointment today no customers were in the lobby and the phone never rang. They changed my oil with a 45 minute wait. They also put air in my tires and reset the "change oil light" that was on. The guy was nice and friendly. The waiting lobby had no TV (it was off and not sure if it worked?). They also had no water, coffee, or snacks while you wait. They charged $110 for a synthetic oil change and that seemed like a lot for what they did. I might come back, if I do I'll call ahead and make an appointment as they do not appear to want or accept walk in business. But who knows, maybe the place closes its doors again next time I need an oil change?

Bucky's compete auto repair was single handled saved by their Customer Relations Rep and their team…read moreover in Puyallup. At the end of the day it comes down to being Human and cultivating relationships. We're all trying to make it and do right by ourselves & each other in doing so. I'm grateful for their manager & team at Puyallup. I have a 1987 760 Volvo that needed maintenance and overall a diagnostic. (Old car doesn't have new chips) I've been to two shops getting this car worked on since May 7th, - thankfully Brian in Puyallup and his team took over the vehicle and immediately started figuring out what & why after everything they've done at the other shops, it wasn't running.. Being and older car , they were aware it needs a little extra patience and research to be worked on efficiently. I'm aware not everyone will have all the answers, that's never expected, we are human. What I appreciated the most was the immediate initiative to take care of us. Instead of sending me off with more questions than answers or a non-running vehicle. Thank you Damian and Brian!

I usually stay away from chains but this Bucky's location is incredible. The staff are…read moreknowledgeable, fair, and will work hard to solve the issues with your car. Shelby is honest and communicates clearly about the service they perform. I've had a complicated and expensive issue with my Nissan (not buying another Nissan again!) that has brought me into several shops. This Bucky's has done the most thorough job troubleshooting and has figured out how to save me a ton of money by simply taking their time and getting it right.