Run away as fast as you can. Look at the workmanship below. We wish we had never listened to…read moretheir slick salesman. Alex NEVER came out to the house even after we plead with him to fix this. Shameful. Just shameful.

I have to take a few deep breaths before writing this review…read more We had Alexandria Windows come out to replace a few windows two summers ago. The communication and scheduling was lacking, so we were a little frustrated, but it didn't prepare us for the ordeal we were going to be dealing with. We live in an old house, 1920's. My husband expressed this many times, that appropriate measures would have to be taken as we had lead in our old windows and trim. I heard him over the phone as well as in person and he was assured they would take the steps necessary. The day the windows were to be replaced, my kids and I left the house. Two windows were in our daughters room, the other in our guest bedroom. One window was oriented the wrong way and still installed. The worst part was, after removing the old windows, the workers took leaf blowers out to blow debris out into the yard below and all over the rooms. My husband ran upstairs and yelled at them to stop, that once again, there was lead paint involved. They stopped and cleaned up, but not well enough. My husband wiped everything down afterwards, not trusting it was cleaned properly. A few months later, my daughter received test results showing elevated levels of lead in her blood. It was quick and not a single other person in our family had any detectable levels. I was livid. I'm still livid. I don't care that one of our windows is wrong or that it took forever to arrange communication. I'm livid that lead safe practices weren't followed as promised and my child had to pay for it. You can't put a price on that. Thankfully, she's grown, and the situation is under control now, but if you have an old house, I would absolutely not recommend this company. To the owner, if your business gives homeowners your word that things will be done safely and following safe standards, you need to follow through. Safety should be top priority. This could have had a very poor outcome.

Tony Smith came to help me last winter when my patio door wouldn't close. His manners were…read moreexcellent and he was great at helping me figure out how I can avoid having issues again next winter. I told him I needed to replace my front windows on my house. He came out later to help me decide what would best fit my situation. Tony always goes above and beyond to look out for his customers. All the installers and people I have met have been thoughtful and efficient about their work. I was totally comfortable with them in my home. The price was right for my budget, and the people were excellent to work with. D& W is an awesome company. If you need windows or any other projects done that they sell, give them a call. Thank you for a job well done! Mary Webb

D &W is and will be the people I will always go to when I have any upgrades. Repairs. Or advise on…read moreanything that I need. I have had them do upgrades on three of my homes over the past years and have been very pleased with the results. They will work with you to make you happy with their work. Give them a try. You won't be disappointed

I am not the original owner, but purchased a house that has a 3 and 2 year old solar system(s)…read moreinstalled by MSS. Don't have or won't give an "Owner's Manual", don't/won't give warranty details, inconsistent responses and incorrect technical responses, and gets "annoyed" by the multiple emails you send because they don't actually answer the questions in your email. Getting the solar switched to my accounts went pretty smoothly as well as initial conversations and questions. I am an engineer, so I like to understand how things work. In my defense I asked for an "owner's manual" that may explain the specific installation - which would have saved a ton of the conversation. I also asked why the two apps (Enphase vs Solark) shows over a 30% difference in production, which the sales person shared generic explanation several items such as line loss and conversion loss, etc. but nothing specific. The solar panels are on my roof and the "line" is like 20 feet to my basement and its not conversion lost because the Ephase app reports in AC and goes into the AC side of Solark. Most solar people I know are very in tune with their electrical production numbers, so I would think this level of discrepancy would be clearly understood. It was things like this that made me not really trust MSS. Then the leaks started happening. Leaks for 2 years in 2 different rooms, every time there was a melt. At first I thought maybe it was ice dams, but it even occurred in the winter when there was no ice build up yet. I asked if there was any warranty or what it was, but never got an answer..instead I got like 6 emails and quotes for a water leak test. Again - MSS - I only experienced leaks in the winter. Not during rain...so not sure what a water leak test would achieve. All I asked of MSS was what was their warranty (if any, since I am the 2nd owner), as I did not want to void any warranty. All I got in response was another suggestion for a $450 water test for leaks (once the weather was warm enough) - however, the leaks only happen during the winter melt and not during the summer rain. I ended up paying thousands to a different contractor to look into my leaks and even had them remove the ceiling of my room with the leaks. Ironically, the contractor happens to do work with MSS. They opened the ceiling up and found what they told me was obvious evidence that the Solar panels were causing problems. So I reached out to MSS and explained to them the "findings" and let them know that I had paid to open my ceiling up and asking if they would like to send a supervisor over to take a look. The response was really weird: No response for like 3 days, then I get an email or text saying that an appointment for a leak test has been scheduled. Again..it doesn't leak when it rains, only in the cold. then a few days later I get an email from some middle management guy. He didn't show any empathy nor did he even discuss my offer to come take a look. Instead - apparently he is a keyboard warrior and is able to do a thorough analysis and came to the conclusion that the leaking was due to pre-existing conditions because the unsecured wood blocking and rusty bolts were not "MSS standard operating procedures". This guy is the first trades person I have ever met who prefers to assess from a computer instead in person. He than questioned why I insist that MSS did an improper installation since my house rafters were 24" on center. I pointed out to him, that my rafters are actually 16" on center, and had he come and take a look, it would be pretty obvious. Also, the set diagrams that MSS drew up, shows over 17 Flashfoot2 installed not on the rafters. Again, he responded that those diagrams are merely suggestions and incorrect - which is interesting and I might have to check with my local building permit office. He stated that this will be the end of communications unless I want to pay for them to investigate...again I'm flying blind since they won't send me what the warranty is. And so I responded with a thank you and asked if I can at least get the warranty information if any...to find out I have been blocked. Finally got an email saying my warranty for installation is only 3 years and expired. I presented evidence that the contractor I paid for (who by the way actually works with MSS...lol) told me. I'm clearly not in a money grab, being that I've already paid thousands to investigate the leaks myself...because frankly even having a civil conversation with MSS is a chore. I just always like to give a company a chance to do the right thing.

Want to provide positive feedback to the installers of my new solar system by Kevin V, Devon R,…read moreSeth B, Tait B, Tony G, Evan Y, Christian S and Karl H. Arrived on time and efficiently installed the system despite some unexpected technical issues.

Okay, so I'm giving them an okay rating. I love my new windows and patio door and the installers…read morewere awesome, and so were Phil and Mike. My issue is follow-up. I get that things are running behind right now, but how hard is it to make a phone call and say that? While the manager Ryan and I haven't seen eye to eye on some things, I do appreciate his effort to send someone come and help me with a user error after the installers left, and to return my phone calls in a timely manner. Also, the person who answers the phone mentioned something to my husband about thinking our house was a rental, and I'm not really sure what that has to do with anything or why she would have said it, but when my husband questioned her, she said she doesn't have to be yelled at and hung up on him. Now, I was not there when this conversation took place, but he told me that he did not yell at her at this point in their conversation. This is the only unresolved issue that we have with the company, and I would very much like an answer as to why she would have said something like that.

In 2013, my aunt and uncle partnered with Vinyl Sash for home improvements including a last minute…read moreaddition of a new vinyl garage door. Within a year, issues began with the garage door including massive water retention within the panels and pooling of water inside the garage due to faulty engineering in the garage door. They reported the issue and upon inspection, they offered to replace the windows on the garage door in late 2016. This did not solve the issue. Additional reports were made, additional inspections by the owner were met with poor customer service, blaming the customer, and lack of accountability by not taking ownership for an issue created by a faulty product. Fast forward to 2019, the issue is still unresolved. Vinyl Sash does not provide our community with quality products or customer service.

They did our roof and did a great job, in a timely manner. We are very happy. Getting ready to call…read morethem for 3 windows.

Sales pitch was polished and a good experience but on rails with no room to talk about job…read moreparticulars. However, the quote for our roof and gutters (house and garage) was substantially higher (2x) than others in our area. Fair enough, if that's their price that's the price. Would probably have been more since the quote didn't include everything we talked about. Where I took issue with our brief interaction was their pointed claims of only they "do it right" and effectively shaming our choice when letting them know we are going with somebody else. Wish I had just ghosted them. Others we have worked with were a pleasure to deal with and professional. Talking about their capabilities and what to expect instead of bashing the competition.

DO NOT DO BUSINESS WITH THIS COMPANY…read more The communication (as mentioned by other people in reviews) is terrible. Internally there is a disconnect and I found myself following up, communicating to them what was done vs. what wasn't (they couldn't figure it out off of the bat), requesting copies of signed documents, and asking them to revise the initial invoice based on the work that was not completed. Then - I get an email from Becky the Office Manager saying that collecting from me has been an issue and that I have always complained. No, I have not complained. I have asked for consistent and accurate numbers before I make any payment. Of the work completed I would rate the quality 6/10.

Great job, the windows are fabulous, they cleaned up and their pricing is fair. Very happy with the…read morejob and will call them for the remainder of my windows to be replaced.