This visit was absolutely disappointing. The technician, Darryl who came did not call me with a 30…read moreminute heads up call, which seems to be standard for any appointment at the house. He did not clean off his boots and brought dirt into the house and is on the runner of my stairs. He did not really care when I mentioned this either. He did not have a ladder ready to bring inside because it was wet and on top of his vehicles so I had to get the ladder for him that I had. He left the floor dirty with insulation that came from the attic and didn't even offer to clean it up....didn't even acknowledge it. He left without saying goodbye...this whole visit was strange and I sent a note to complain. Laurie was very considerate and timely, but I don't think the same for the rest of the company. Her manager Matt does not care for follow up in customer complaints.

WE had a gopher problem. Gopher moved into underneath our outside deck. Digging holes, running on…read moredeck scaring everyone. On The Spot set some traps to capture the critter. Next day, angry gopher trapped inside trap. Taken to forest area miles away and set free. Happy ending for all! Will use again.

5 stars to the team at Universal Pest! Extremely ethical, responsive, fast and efficient. They…read moreeducate you on the process, treatment, and prevention, and make themselves available along the way if questions arise. Special compliments to Jay, Maritza, and Evens for their attention and care. 100% recommended!

The technician J arrived on time. He was pleasant and professional. He took photos of the problem…read moreand gave very honest advice. I would absolutely recommend this serv

I have been a customer almost 20 years, and can honestly say, these people are the biggest con…read moreartists in the business. You pay an astronomical annual contract fee for what? Someone maybe walking around your house on a quaint stroll--or, not at all (though they tell you that they provided 'service' worth $400/year). They canceled my scheduled service, day of, last Monday, because it snowed (everyone in my house made it to work that day, except me, who took the day off for the service call). A few days later I received a text that my service was rescheduled for today (no time window provided). I waited for the technician to show...I texted back to Viking a reminder to please ensure that the bait stations were replaced, since mine are the same ratty looking stations they installed in 2010 (they are an eyesore and who knows if they are actually functioning). I heard nothing and it was almost 11am, the end of my prior appointment time slot, so I called. I was connected to a call center rep in another country. She did her best and was kind, but she was told a tech already came. I said the bait stations were not replaced. She said the ground was frozen so they were unable to perform that service. Ok, sure, I get that, but then why come if you already know you cannot do the ONE THING I EXPLICITLY ASKED FOR? I asked the rep what exactly the service included , since it had already been done (despite no evidence of this--no notice in the mailbox or receipt in the dioor--nothing). The rep explained that the tech walked around the perimeter of my house to check for termite activity. I mean, if the humans were too bothered by 3" of snow to do this, but somehow the termites, in near 0 degree weather , will be demonstrating visible signs of activity around the perimeter of my house, we must be talking about some prime specimen cross-fit, protein powder gobbling termites of doom. FFS I hope that shit isn't in my house! But I digress... When the rep told me that the inspection involves a walk around the perimeter of my hone, I remembered that the yard is still covered in snow. Guess what? No footprints around significant sections of the perimeter of my home. May I should be thanking the Lord since apparently, a flying holy angel technician did the termite inspection! Perhaps I have been uniquely blessed with this divine service call, but somehow I think the more likely explanation is that there was no service call. I waited to speak to a manager about this, given that this company seems to charge customers for a non-existent service. The manager, Jack, told me someone else can come later today. I told him don't bother if the bait stations won't be replaced (due to the frozen ground). At this point, after losing 4 hours of my day to these clowns, I really was displeased. I asked Jack how it is that company reps tell paying customers had a service done, and it was clearly not done. He told me I was rude. This is a real sign if the times--the con man who gets called out responds by calling the whistleblower names. I have a problem with that. You should, too. Find a different company to help with your pest control issues.

Read the fine print, they auto renew the contract without notice…read more Paid over $500 for the year plus $65 per month. NOT worth it. Zero customer service, when you try to call them the wait is always over 10 minutes before you can speak to someone. I had them out 4 times for lady bugs...still got them. Finally spoke to a local, Mountainside, NJ, and she was so nasty. One time they sprayed and there was a white residue left on all my windows and siding, they had to come out to wash my windows.

We had a squirrel that managed to enter our roof, so wanted that taken care of immediately…read more Mr pro came quickly and used his drone to inspect the roof for the different access points. He provided a quote which seemed reasonable and was able to schedule us in relatively quickly for the repair. The repair seemed to look good to me (at least from the ground level). He does provide a 6 month guarantee that the squirrel(s) won't get in again. FYI I had previously contacted 2 other vendors including Terminix. Terminix pricing was significantly higher.

Rob came and helped us with termites and explained his service. Came early and fumigated the…read moreperimeter of the house which took most of day. He was efficient and took pride in his work.Highly recommended.

Excellent service. I was born and raised in Brooklyn and still live in Brooklyn. No matter what…read moreyour address is, every homeowner must keep a check on rodents. I've had several pest control companies and I I have to tell you this company is top notch! They do way beyond just setting traps and laying down poison. I was very impressed and so was my husband who is very particular and hard to please. Just make sure about price quotes. Besides that this is a really efficiently great company. Book them now.

Let's talk about my experience using Chelsea Pet Control for bedbugs…read more Let me just say, Yelp helped me find this pest control company after deserpately searching for someone to take me right away. After several different chats, Chelsea Pet control accommodated me right away and saw me briefly after. We had an exterminator come over and spray the first two times, but the issue still did not seem to go away. Although he was extremely friendly and we loved his personality and kindness, we knew we needed a more advanced technician. We were not satisfied yet, there was definitely a lot of questions left unanswered. I messaged Chelsea Pest Control to request another technician to have another look themselves and see if someone else can figure it out, and then they sent over Sammy. In a matter of MINUTES, Sammy was able to detect the problem and what was causing this infestation! He was confident and diligent, not afraid to get his hands dirty. You can tell he works hard and is extremely determined to finding a solution NO MATTER WHAT IT TAKES. He took the extra time to spray our apartment extra, give us a clear explanation on how to stop it, and answered all my questions and concerns confidently and patiently. Sammy was the technician I needed this whole time to solve all of my problems. We could have not done it without him! We were located in Jersey and Sammy went above and beyond to help us out and come see what was going on, regardless the distance. Will definitely come back to him if this issue occurs!

Very disappointed in the changes made to the company. Now everyone has to be seen by a sales person…read morewho may or may not be able to provide service. They are pushing more of a contract that they say you don't have to sign instead of just doing the service as previously.

Thank you to Arnolds who came out today and took down a massive hornets nest that was in my…read morebackyard. My kid plays right under it and we didn't notice and called them right away. They were super busy and still were able to squeeze us in. I'll use them for all my pest control needs.

5/5 Stars. These guys are awesome! Knowledgeable and put all my concerns at ease. Did a thorough…read morejob too. Looking forward to working with them in the future!

Jimmy is very attentive to the customer's needs and customizes to each location. He also provides…read moreservice with education and respect. A true asset.