Ever since they got new management, these people have been amazing. Brandon was terrible. I…read morestopped renting cars for work here because of him and went to Hertz. I tried Enterprise again last weekend and Brandon is gone and everything is amazing! Super helpful staff and very communicative. I highly recommend. Thank you Keegan, Cole, and Maddie! You guys rock!

I rented from this company and my first experience was awful. I rented from the Shea location in…read moreScottsdale and the manager was rude. He didn't have the care I booked and didn't want to help get another. I finally got him to take me to the South Scottsdale location. Everything was great until they decided to charge me $200 more then I was told it would be. I will never rent from this company again and I hope before you do you think if you can just throw $200 away

Hertz Rent-A-Car is a classic auto rental car industry. I definitely prefer their services over…read moresome of the other competitors that are offered at the Phoenix sky Harbor Airport. I have noticed a lot of low ratings on yelp and Google primarily based off of the speediness, customer service. And also the quality that customers are receiving. Well, I am leaving a five star review based off of my two years of history renting from this location. Matt at the front is an amazing person. Not only does he take the time to make sure his cancer completely taken care of, he fix his issues that other people wouldn't even care about. This says, he is very thorough and efficient. He deserves five stars, and a raise for his performance. Matt remembered me From the several times I had rented from his location. He told me, hey sir it's been a while. Where have you been out. There was a point in time where I was consistently renting from this person Scottsdale. However, it has been a while, and Matt took quick attention to that. It was this detailed oriented personality combined with his very friendly demeanor, and made me Very happy with this company especially with Matt himself. He's an awesome guy. Again, I'll repeat this. Please give them a raise. I have seen this man deal with so many things busy here. It is a little bit of a smaller lot in the location can get a big pack busy. Has he told me today, January 13 2023, they had over 40 reservations today alone Pro tip: book ahead, using the app, sometimes find great rates, also please call Lynn if you have any changes or modifications to the reservation. I did witness a gentleman who came at 3 PM, when his reservation was at 10 AM. Matt was still able to help them out, but they do reservations on a first come first to show up policy.

Worst Hertz location I've ever experienced…read more The manager, Chris, was extremely unprofessional and rude. When I arrived, he was eating McDonald's at the front counter in front of customers. I had a reservation booked, and when my debit card didn't process, he loudly announced that my card was declining in front of everyone. That was embarrassing and completely unnecessary. When I used a different card, he stopped helping another customer just to yell across the store, "Make sure her name matches the card she's using!" Then when I didn't pass the soft credit check, he announced that loudly as well -- again in front of everyone. He wasn't even the employee assisting me but went out of his way to publicly comment on my situation. Financial matters should be handled privately and respectfully. I felt humiliated and treated terribly. Avoid this location if you value professionalism and basic customer service.

What a disappointment. Was looking for a graduation gift for my daughter. Went by the address…read morelisted on Google, they are not there. Called the phone number & left a message. When I got a call back, I asked if they have a physical location, and the response was "Do you want to rent a car?". I said I had some questions about their rentals, and again the response was "Do you want to rent a car?" I tried one more time to ask a question, and I was told "I don't do questions. I don't even want to rent to you." WTF?

I have always wanted to drive a super car and knew there was a place in Arizona that rented them…read moreout since I used to live there in my younger years. I left Arizona to join the Army and now only visit once a year. It has been a family custom now to rent really nice cars on our vacation, and on this year's visit, I felt it was time to take that step into the super car class. I looked around and found fantasy exotic rentals. I reserved a beautiful white Lambroghini Huracan Spyder a few months before my trip. Now...I'm not wealthy by any means. I make enough to keep my family comfortable, so the money spent on this rental was really important to me, but I wanted us all to have a good time in an amazing car that we will remember forever. The $1700 a day price...that's alot of money for someone like me, but I paid it. Then I saw this place here on yelp. And to say the least...I was very concerned with the negative reviews. They almost convinced me to ask for my money back because $1700 is almost what I make in a month, to be honest. Then I saw that some entitled YouTuber has broken the agreement that he made with these guys and had his fans falsely attack this company with fake reviews because he didn't get his deposit back, and rightfully he shouldn't have. Upon reading that review, I noticed I never asked about the deposit, so I called Brett and asked what it was. I learned it was $1000 and couldn't use my credit card that I has just transfered all my money to. And? that's my fault for not asking sooner. Luckily a friend let me borrow some cash. I drove to Scottsdale and met Brett who showed me the amazing vehicle I was going to be driving. Brett's customer service and attention to customers' needs is nothing short of amazing. Until this point we have only talked on the phone and through text. Meeting him was something else. I'm pretty sure he knew I wasn't the usual client they may be used to... like I said, I don't make alot. But I feel he treated me just like he would have treated anyone else. He showed me the car and we did the most thorough walk-around I have ever done on a vehicle, and recorded it on video. He explained all the damage that was there on record, protecting both of us for liability reasons. I knew I wasn't going to be charged for damage I didn't cause, which gave me peace of mind. He then showed me how to operate the vehicle which was very thorough as well. Even beyond what I had been studying about it on YouTube. He explained the rules to me and yeah, I was a little disappointed that going over his prescribed speed would cost me my deposit but he explained why I'd lose that deposit and I was understanding of the rule. I was then off to starte My adventure, which consisted of a top speed of 30mph for the first hour until I got over the fact I was in a $300k+ car. Then, after getting used to it, the whole experience was a blast. This was the most amazing and fun vehicle I had been in. Way more fun that any military vehicle. This car was so freaking awesome i can't even really explain it in words. I drive the hell out of it for 24 hours. I returned it the next day and we went over a walk through again. Now the concern in the negative reviews were about the deposit being returned. I didnt even have to think about how long that would take and Brett was already handing me $900. The deposit was $1000, but I went over my milage, which was my fault, and I understood before I took the car what happened if I went over. The whole experience was like a dream and I am planning on renting another vehicle from them next year. I will always recommend fantasy exotics to everyone I know for an amazing experience. Thanks Brett!!!

What can I say, the technicians at Marshall's are the absolute FINEST! Excellent and timely…read morecommunication (start to finish), total transparency, quality work, as well as their "over and above" customer service...that's what you can expect to receive as a Marshall's customer.  As an out-of-towner, they were more than accommodating and communicative in servicing my vehicle. They were even kind enough to recommend Sun Valley Auto Glass to fix my dinged windshield. Thank you!

Marshall's Service is the best auto repair experience I've ever had. I completely trust Patrick,…read morethe owner. He takes the time to explain everything clearly so I understand what's going on with my vehicle. I brought my car there three separate times after the dealership looked at it, and each time Patrick fixed the issue honestly, professionally, and at a very reasonable cost. I truly appreciate his integrity. Many of the items were not needed to be done that the dealers said were necessary. It can be stressful bringing your car in, especially as a woman, because you worry about being taken advantage of. Patrick is patient, kind, and very helpful. I'm so grateful I found an honest auto service I can rely on. I highly recommend Marshall's Service to anyone needing car repairs. They have absolutely earned my trust.

I can't say enough about Az Ride solutions, my Volvo semi broke down while on the way to Nevada and…read moreI needed a rental asap while it was to be worked on! I reached out late at night not expecting a reply but Not only did i get a fast and courteous response the availability and pricing were explained and they were able to accommodate me for almost a week ! the car was economical and immaculately clean A++++ would definitely recommend world class customer service

Great experience with AZ Ride Solutions! Easy booking, friendly staff, and a clean, reliable car…read more Transparent pricing and fast service made everything stress-free. Highly recommend!

Honestly didn't expect much going into this, but Enterprise came through. Rented a vehicle for a…read morefamily trip out of state and the experience was super smooth. The gentleman who helped me, Walter, was great. He was genuinely helpful and easy to work with. At pickup, we went through the pre-inspection fairly thoroughly, which I appreciated because it felt like he actually cared about making sure we were on the same page before I drove off. Then, he offered to wash the car down and fill the tank to full before sending me on my way. A small gesture, but it helped saved me a couple stops & time, which helps if you're traveling with family..

My experience at Enterprise Rent-A-Car has definitely been an adventure!…read moreOn my first day, I spent about an hour and a half at the location. They were very transparent about not having many cars on the lot, but still worked hard to help me out. The first car they got for me had a nail in the tire, so they quickly took care of it. Even though they were close to closing, they were kind, apologetic, and worked fast to get me into a different vehicle. They even helped me install my car seat and made sure everything was set before I left. After driving that vehicle for a few days, I realized it wasn't the right fit for me. I returned to the branch, and they switched me to a new car without any hassle. A few days later, the battery on that vehicle started acting up. Once again, they handled it immediately and got me into another car--this time, one that I really loved. When I went on vacation, I returned the vehicle and let them know I'd be back later that week since my own car was still in the shop. Throughout this entire process, the customer service has been excellent. A special shoutout to CJ, who has always been incredibly helpful, patient, and understanding. He--and the entire team--really go out of their way to assist customers and make sure everything runs smoothly. Despite a few bumps along the road, the level of service and care from the staff turned a frustrating situation into a positive one. Thank you, Enterprise!

Could not have asked for more. Friendly staff, quick pickup, clean car. Overall, a great…read moreexperience.

Second time in a month using Dollar at the airport. Same experience both times. Easy, quick, no…read morehard sell... everything was as it should be. The only issue the 2nd time, was the car had been washed and left to air dry so there were hard water stains on the windows which made it a bit hard to see, but just wiped them down at a nearby gas station. Will definitely use Dollar again when I am back in Pheonix.

Been renting from this location for several years now. Andy, the manager, is ALWAYS friendly and…read morehelpful. Location is really convenient - located in the Doubletree PV Resort.

They handle Avis and Budget cars here. We brought in a car that was improperly inspected before…read morebeing checked out to a customer. The dude boasted that they rented thousands of cars yesterday. Ummm good for you? I rented one and it sucked big time.