Ever since they got new management, these people have been amazing. Brandon was terrible. I…read morestopped renting cars for work here because of him and went to Hertz. I tried Enterprise again last weekend and Brandon is gone and everything is amazing! Super helpful staff and very communicative. I highly recommend. Thank you Keegan, Cole, and Maddie! You guys rock!

Grateful for Enterprise. I had rented a car while on a work trip from PHX. It was HOT (122°…read moreaccording to the car). I was alerted by the car when I turned it on that there was a flat when I was at the hotel. I called my company's travel agent because I didn't know what to do and had declined the insurance and roadside assistance. The travel agency said to call enterprise so I did. They were so kind and arranged for AAA (which I personally don't have) to come change the tire. The driver and enterprise kept checking in to ensure I was okay. When they arrived they discovered it was just a donut in the trunk but inflated it and put it on the car. I was told not to go over 50 mph. Well that's hard when you have to take the freeway anywhere. So I called enterprise and they immediately reserved me a car 3 miles away and I took backroads to get there. They didn't have any cars available when I arrived. But a lady dropped her car off, the agent working immediately checked it in, cleaned it, and gave it to me. I was able to safely continue my trip in my new car. Great customer service and no extra fees!

Worst Hertz location I've ever experienced…read more The manager, Chris, was extremely unprofessional and rude. When I arrived, he was eating McDonald's at the front counter in front of customers. I had a reservation booked, and when my debit card didn't process, he loudly announced that my card was declining in front of everyone. That was embarrassing and completely unnecessary. When I used a different card, he stopped helping another customer just to yell across the store, "Make sure her name matches the card she's using!" Then when I didn't pass the soft credit check, he announced that loudly as well -- again in front of everyone. He wasn't even the employee assisting me but went out of his way to publicly comment on my situation. Financial matters should be handled privately and respectfully. I felt humiliated and treated terribly. Avoid this location if you value professionalism and basic customer service.

Yesterday I booked a car online for $106 for a couple days. Show up today to pick it up and they…read morewanted a $500 deposit on a $106 rental??? that doesn't seem right at all? Before this they made my husband wait to "clean the car"... why make him wait to clean the car then come back with a ridiculous deposit? It was sketchy and not right. We didn't end up renting and ubered instead. I wouldn't try renting a car here again, enterprise would've been the better choice. Never had this problem with them.

What a disappointment. Was looking for a graduation gift for my daughter. Went by the address…read morelisted on Google, they are not there. Called the phone number & left a message. When I got a call back, I asked if they have a physical location, and the response was "Do you want to rent a car?". I said I had some questions about their rentals, and again the response was "Do you want to rent a car?" I tried one more time to ask a question, and I was told "I don't do questions. I don't even want to rent to you." WTF?

I have always wanted to drive a super car and knew there was a place in Arizona that rented them…read moreout since I used to live there in my younger years. I left Arizona to join the Army and now only visit once a year. It has been a family custom now to rent really nice cars on our vacation, and on this year's visit, I felt it was time to take that step into the super car class. I looked around and found fantasy exotic rentals. I reserved a beautiful white Lambroghini Huracan Spyder a few months before my trip. Now...I'm not wealthy by any means. I make enough to keep my family comfortable, so the money spent on this rental was really important to me, but I wanted us all to have a good time in an amazing car that we will remember forever. The $1700 a day price...that's alot of money for someone like me, but I paid it. Then I saw this place here on yelp. And to say the least...I was very concerned with the negative reviews. They almost convinced me to ask for my money back because $1700 is almost what I make in a month, to be honest. Then I saw that some entitled YouTuber has broken the agreement that he made with these guys and had his fans falsely attack this company with fake reviews because he didn't get his deposit back, and rightfully he shouldn't have. Upon reading that review, I noticed I never asked about the deposit, so I called Brett and asked what it was. I learned it was $1000 and couldn't use my credit card that I has just transfered all my money to. And? that's my fault for not asking sooner. Luckily a friend let me borrow some cash. I drove to Scottsdale and met Brett who showed me the amazing vehicle I was going to be driving. Brett's customer service and attention to customers' needs is nothing short of amazing. Until this point we have only talked on the phone and through text. Meeting him was something else. I'm pretty sure he knew I wasn't the usual client they may be used to... like I said, I don't make alot. But I feel he treated me just like he would have treated anyone else. He showed me the car and we did the most thorough walk-around I have ever done on a vehicle, and recorded it on video. He explained all the damage that was there on record, protecting both of us for liability reasons. I knew I wasn't going to be charged for damage I didn't cause, which gave me peace of mind. He then showed me how to operate the vehicle which was very thorough as well. Even beyond what I had been studying about it on YouTube. He explained the rules to me and yeah, I was a little disappointed that going over his prescribed speed would cost me my deposit but he explained why I'd lose that deposit and I was understanding of the rule. I was then off to starte My adventure, which consisted of a top speed of 30mph for the first hour until I got over the fact I was in a $300k+ car. Then, after getting used to it, the whole experience was a blast. This was the most amazing and fun vehicle I had been in. Way more fun that any military vehicle. This car was so freaking awesome i can't even really explain it in words. I drive the hell out of it for 24 hours. I returned it the next day and we went over a walk through again. Now the concern in the negative reviews were about the deposit being returned. I didnt even have to think about how long that would take and Brett was already handing me $900. The deposit was $1000, but I went over my milage, which was my fault, and I understood before I took the car what happened if I went over. The whole experience was like a dream and I am planning on renting another vehicle from them next year. I will always recommend fantasy exotics to everyone I know for an amazing experience. Thanks Brett!!!

What can I say, the technicians at Marshall's are the absolute FINEST! Excellent and timely…read morecommunication (start to finish), total transparency, quality work, as well as their "over and above" customer service...that's what you can expect to receive as a Marshall's customer.  As an out-of-towner, they were more than accommodating and communicative in servicing my vehicle. They were even kind enough to recommend Sun Valley Auto Glass to fix my dinged windshield. Thank you!

Marshall's Service is the best auto repair experience I've ever had. I completely trust Patrick,…read morethe owner. He takes the time to explain everything clearly so I understand what's going on with my vehicle. I brought my car there three separate times after the dealership looked at it, and each time Patrick fixed the issue honestly, professionally, and at a very reasonable cost. I truly appreciate his integrity. Many of the items were not needed to be done that the dealers said were necessary. It can be stressful bringing your car in, especially as a woman, because you worry about being taken advantage of. Patrick is patient, kind, and very helpful. I'm so grateful I found an honest auto service I can rely on. I highly recommend Marshall's Service to anyone needing car repairs. They have absolutely earned my trust.

I can't say enough about Az Ride solutions, my Volvo semi broke down while on the way to Nevada and…read moreI needed a rental asap while it was to be worked on! I reached out late at night not expecting a reply but Not only did i get a fast and courteous response the availability and pricing were explained and they were able to accommodate me for almost a week ! the car was economical and immaculately clean A++++ would definitely recommend world class customer service

Great experience with AZ Ride Solutions! Easy booking, friendly staff, and a clean, reliable car…read more Transparent pricing and fast service made everything stress-free. Highly recommend!

Unfortunately, I have had much better experiences renting here at this location, but not this time…read more Companies have scaled back since the pandemic, and just getting the proper amount of people to work is a major challenge these days. Enterprise is no different. Clearly, the two employees were struggling to keep up on a weekday morning. Even with the higher demand renting cars. With the many traveling fans for the spring baseball training and warm weather seeking winter revelers. So, I called and I had asked for the ride where Enterprise (advertises) says, "We'll pick you up!" I was told 10:30 am would be ok. My requested hotel pick up time (10 mins. drive away). So, no driver employee shows up as said. I called again and now it's a one hour pick-up time window. Rental reservation is for 11 or 11:30 am. A suggestion was made from an Enterprise employee in taking Uber and that they'd pay or reimburse me for it. After my many requests, they never did that. Disappointing. All 'feel good' talk spoken here, instead of real action. They're nice, but uh... I mean come on guys, really?! Secondly, once awaiting in front of three other rental pick-ups, I still truly waited 45 mins to 1 hr. to receive what was a dirty, poorly maintained '24 Toyota RAV4 with ripped flooring - driver's side. Apparently, they were low on vehicles and this location was caught unprepared? On the positive side, this was given as a (free) "upgrade" from the FULL size reserved. Hopefully, next year will be better when I return? They've tryed but it's not enough. Not for these prices.

My experience at Enterprise Rent-A-Car has definitely been an adventure!…read moreOn my first day, I spent about an hour and a half at the location. They were very transparent about not having many cars on the lot, but still worked hard to help me out. The first car they got for me had a nail in the tire, so they quickly took care of it. Even though they were close to closing, they were kind, apologetic, and worked fast to get me into a different vehicle. They even helped me install my car seat and made sure everything was set before I left. After driving that vehicle for a few days, I realized it wasn't the right fit for me. I returned to the branch, and they switched me to a new car without any hassle. A few days later, the battery on that vehicle started acting up. Once again, they handled it immediately and got me into another car--this time, one that I really loved. When I went on vacation, I returned the vehicle and let them know I'd be back later that week since my own car was still in the shop. Throughout this entire process, the customer service has been excellent. A special shoutout to CJ, who has always been incredibly helpful, patient, and understanding. He--and the entire team--really go out of their way to assist customers and make sure everything runs smoothly. Despite a few bumps along the road, the level of service and care from the staff turned a frustrating situation into a positive one. Thank you, Enterprise!

Could not have asked for more. Friendly staff, quick pickup, clean car. Overall, a great…read moreexperience.

Second time in a month using Dollar at the airport. Same experience both times. Easy, quick, no…read morehard sell... everything was as it should be. The only issue the 2nd time, was the car had been washed and left to air dry so there were hard water stains on the windows which made it a bit hard to see, but just wiped them down at a nearby gas station. Will definitely use Dollar again when I am back in Pheonix.

They handle Avis and Budget cars here. We brought in a car that was improperly inspected before…read morebeing checked out to a customer. The dude boasted that they rented thousands of cars yesterday. Ummm good for you? I rented one and it sucked big time.

This location is poorly run. With a reservation, I had to wait 30 minutes to receive my vehicle…read more Car was old and in poor shape. Over 40000 miles which is ancient for a rental. Now I am fighting with Avis to remove the bogus $16 charge for fuel which they say will take 2 weeks to investigate! I actually was shorted fuel at pick up and gave them more fuel at drop off. Location at the Doubletree is a shit show and the guy running it is a moron.