This is my go-to place for car rentals, mostly because I live a block from here. Hey are located right in the Hudson Bay Centre and have decent opening hours, 7 days a week. If you return a car out of hours, it's as simple as filling out the return section on your rental contract and dropping it in the key return box in the parking garage, along with the car keys. I have rented here for 6 years and have never had a problem, and the staff are friendly and prompt. Yes, the prices are higher than other rental companies but I guess you pay for convenience. Pro tip: If you are looking for a cheaper alternative, check out Bloor & Sherbourne. Their prices are lower but their hours are basically 9-5 with no after hours return facility. Fine if you have parking in your building (unlike me). Avis and Budget are owned by the same company so there is no difference other than the price - they even use the same cars! read more

Avis Rent A Car - After hours key return box. - Car Rental Near Me - Toronto, Ontario

Worst experience ever renting a car. I rented a Toyota Prado at the Alice Springs Airport Australia. The quote I received for the rental on the confirmation was AUD$2071.75. I was ultimately charged approximately AUD$1300 above the quote when I returned the car. Problems: (1) the kilometers were not recorded so I was charged an unknown figure for extra kilometers; (2) I was charged extra for "Roadside Assistance" when it was included in the "Complete Cover" I purchased' (3) I was charged extra for the Premium Location Surcharge and Admin Fee with no explanation. I have tried following up with Avis to no avail. I would NEVER rent from them again. read more

Very disappointed in Avis Car Rental and the lack of customer service. I rented a car whilst on holiday in wales. I booked the car online in January. It wasn't the cheapest rental but as Avis is partnered with Aeroplan, I went with them. I chose my dates and pick up/ drop off location and extra add-ons and entered my aeroplan# and prepaid the rental.. when the confirmation was sent I noticed the SAT nav CDW and the LDW had been removed.. but the cost also went down so not a big deal I wasn't charged for it and I knew I could add it at the counter when I picked up my car. When I got to the counter Jack was lovely and helpful.. I opted out of the SAT NAV and decided to use my phone instead.. all good! Holiday was lovely.. drop off was lovely..The issue arose after drop off.. I noticed after a few days, my aeroplan points had not been deposited to my account.. so I tried the online method to no avail it was giving me an error The website said to wait as it can take a few weeks to deposit. I waited 4 weeks and nothing.. I called the customer service line and Omar told me I hadn't entered my aeroplan# at time of booking.. I had it was on my emailed confirmation... Must have been deleted when all my extras for deleted during the payment process .. Omar out a ticket to the QI team and said it will take upto 30 days but the points would be deposited when they fixed what ever issue there was.. 30 days went by and nothing. I called back on day 30. Adel told me the QI team closed the ticket because my Aeroplan account # is invalid and nothing they can do and I needed to call Aeroplan to find out what's wrong with my account.. there is nothing wrong with my account I got all my other points from hotels and flights and partner purchases . I'm very active with my points. Aeroplan agent and her supervisor both looked into and then sent an escalation to Avis as Aeroplan cannot deposit points that Avis has already paid for to my account but definitely said that the points needed to be honoured. They said wait 4 more weeks and if nothing call back.. 4 weeks and nothing. So I called Aeroplan back. They said they can't go any further at that point but Avis needs to be granting the points so to call Avis and speak to a supervisor. I called and the agent that answered told me that my point were in the middle of processing.. it would take upto two weeks to see them reflected.. 2 weeks and still nothing.. I called back at the two week and got told it's still processing it will be another 7 days! I called back on day 7 ...no longer processing, and a note on my file saying points will not be granted because "car was not picked up from an airport" NOWHERE on the website during my booking process did it say you only get points if you pick from and airport! If my pickup location was not a valid location when I put my ff# in a window should have popped up advising me I would not get any points and ask me to confirm.. it did no such thing.. there is NOTHING in the terms and service to state this Nor is there anything under the partners section of the website for Aeroplan points.. I have searched high and low.. spoken to Aeroplan and travel agencies.. and this is a load of crap. I spoke to a supervisor Tyla and she was unhelpful as well.. when I asked her where it told me or how I was to know about only getting points if I pickup from airports rather than the city.. the only response "you will not be granted any points because you didn't pick up from an airport" she must have said that 12 times . She wouldn't answer any of my questions at all it was as though she had a script and that was the only thing on her script and she couldn't think of anything helpful on her own. I'm absolutely appalled that Avis is not honouring the contract they have with customers. ( Have read reviews I am not the only one not receiving points ..all reviews I've read have different excuses for not honouring) Air Canada and Aeroplan need to reevaluate their partnership with a company that does not honour their contracts. Hey CEO Brian Choi This does not reflect the mission statement on the slightest Avis Budget Group read more

Be aware the Avis car rental company will place a exorbitant deposit of $350 when your car rental is only for one one day Also the car was grossly not maintained nor was it cleaned car rental company we take no accountability or offer to compensate in any way The manager Joseph is arrogant and has no customer service skills and will always revert to it's in the contract without any exceptions even if it isn't your fault Please be aware of this company and I beg you do not rent from them ever read more

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I have repeatedly encountered uncivil, rude, abrupt and unprofessional behaviour from all Avis employees here. This applies specifically to Avis counter at This location Yonge & Bloor-Hudson Bay Center 80 Bloor Street East (Concourse Lvl) Toronto, ON M4W 3G8 CA In contrast, my experience at other Avis rentals has been exceptional. Specifically the one at college and Spadina, Toronto. Some examples- - today he could not find me in the system, as a Avis preferred customer I have rented on multiple times in last two years - Avis employee was not sure of validity of Amex platinum business as well as Amex Blue card - past visits an upgrade was forced upon me and I had to pay extra; couldn't cancel as it was a long weekend and I had a schedule to stick to for a function - Another occasion I got a surprise upgrade but the Avis employee at pick up of car area was rude and did not have a clue to basic questions on the car - type of fuel, dashboard controls, etc . - possibly racist behaviour from Avis personnel at car pick up and drop off area - cars are not always super clean inside - car quality and maintenance is quite good Bottomline It's the Avis employees at this store that invariably drag down the experience significantly. read more

I have rented with Avis many times, when running late (anywhere from 20 minutes to an hour) I always call, and have ALWAYS been told not to worry. I was an hour late and was charged $60 late charge! Even a small charge would have been ungracious and gone against the kind of treatment I've been led to expect, but $60 is robbery. I feel so taken advantage of. The management was truly unhelpful and rude (snickering) when I tried to resolve the charge. On top of all this they did not have the smaller car I'd rented when I arrived but had only mid-size left which only cost more in gas. They offer the bigger cars as "free" upgrades. So disappointed. Never again. read more

DON'T GO HERE! To make it short: I had a complaint about transparency of their contracts and their sales agents not communicating them. JOSEPH GEBRAYE (store manager) first told me his employees are trained and did communicate them. Then he back stepped and told me he wasn't there and didn't know. Then he told me I lacked common sense and it was my responsibility for asking about such things. I asked them to change my contract before signing it and they said they didn't have to thus charging me for an extra day. He refused to apologize or show empathy for anything and would just smile or laugh at me. I have never complained about service and this is the first time I've ever had to and gotten really upset. You can't spell Avoids without AVIS!!! read more

I had a reservation and wanted to change it, problem was all the cars were booked. I called up avis and they said my car will be held for 15 hours so it's no big deal. I goto the location and ask this in person and again, no problem, just show up. So I show up 4 hours after my reservation and the first thing they say is "your car is gone". I mentioned the above and the gave me a minivan and charged me an extra $10/day which they didn't communicate well. After returning on time with a full gas tank they wouldn't reconsider the $10/day charge. Told me the manager would call me - he never did. When you pickup the car it's very confusing and difficult due to the system they have down in the basement. It's not signed and far from intuitive. Also, they charge a $10 parking or location fee. read more

The sales person upsold me from a generic compact to a Volkswagen Golf. But the Golf ended up smelling like cigarettes. No apologies and no recourse for their terrible cars. Don't rent from this location read more

A lot of bad reviews here but my experience was just fine. Everything worked smoothly and the charged what they said they would. I used a lot of coupons and my corporate discount and the rates ended up super reasonable. read more

This is the best rental place in the area. The only problem I've ever had is their so busy. I always get treated well, wonderful customer service, and great vehicles. This is the place I go to first. read more

for me budget located in 80 bloor st toronto was Worst experience ever. First time user, and Budget/Avis overcharged me for my reservation due to a mix up. When I called in to inquire about this, the representative was not attentive to what I was saying. Exasperated, when I finally got transferred to a "manager" he was very impatient, asking me irrelevant questions and even laughed at me at one point. That guy was an asshole. Didn't get anything solved, not a single apology or a hint of sympathy; what a waste of time and my money. Never again, and will spread word about this horrid service. Good luck growing in a highly competitive car rental market with crappy service like this. read more

I never post a review but decided I should start. I was an Enterprise customer as long as I can remember. I had to go to Avis because Enterprise didn't have any car available. I have to say I was impressed with their professionalism and sense of genuine care for customers. I felt like I was a valued customer and they appreciated my business. They even gave me a free upgrade since I was renting for the first time at their location. Yes, their prices are a bit higher than Enterprises but a small price to pay for the quality of service and quality of cars you receive. read more

If there was any possible way to rate this place 0 stars I would. Not only are their cars ridiculously over priced, but they are so unorganized and incompetent at doing a menial task it actually boggles the mind. Attempted to rent a car today, all the charges go through on my card and I find my way down to the garage where the cars are located. All seems to be fine, until I find the Avis key pick up station completely empty. After waiting for 5-10 minutes for someone to come, I started waking around looking for someone. I proceeded to walk around the garage to look for them, at this point almost one hour has been used of my rental time and I still have no keys or even an attendant to help me. Finally find an attendant, says he is just a maintenance worker or something but he can help me. He then proceeded to ask me for my contract, told me to wait while someone else brought it down and that I was supposedly given a copy of the contract (the one that the employee never gave to me after I signed it, nor did he indicate I would need a copy for key pickup downstairs). After calling upstairs and asking a couple of people if they had my contract to no avail, he asked me what the person who helped me looked like. 10 minutes later the employee comes down with a new contract, accusing me of losing the contract and that he was essentially doing me a big favour by running down a second set of documents to joyfully sign. At this point I lost it, and proceeded to simultaneously cancel my order and be banned for life from all Avis locations. All in all, just a regular day at this particular location I am sure. read more

Unbelievably bad service. I rented a compact car here and returned it an hour and a half late, and was charged an entire day, which I was not warned about. The hourly rate amounts to MORE than an entire day with the car. There was no goodwill from the company at the desk - even though it was my first time renting from them AND the parking garage was full of cars not being used. I called customer service and the sales person had the audacity to say that they could charge me the hourly rate instead which would work out to be $70 instead of the $50 I had been charged?!? I will stick to Enterprise from now on. read more

These people will come with you with nice smiles except when it's time to pay the bill. We were told to return this the next morning with no extra charge. We picked up the car at 7:08. Returned the next day at 7:35. Apprantly it was in the contract to return the car before the time you picked it up. But don't you think they could have told us that? To return the car before the time you picked it up the day before? They just told us to return the morning off! Do they know the definition of Customer Service? Then they tell me the hourly rate is $30. Guess what? That's what i paid for the day you f'n LIARS. Then they tell me they won't reverse the fee. DO NOT DO NOT DO NOT RENT WITH THESE PEOPLE. On top of that I get this guy telling me that they have a brand new PT Cruiser for my rental . GUess what?? A/C dosen't work on the hottest Toronto Summer on record. DO NOT DO NOT DO NOT rent with this location! Don't say I didn't tell you! read more