Vehicle smelled a bit odd upon pickup, chemical/scented cleaner like. Next day, it smelled more…read morelike smoke/fuel. Phones weren't being answered, so I went to the location and the were absolutely slammed out the door almost... first snow fall of season = accidents = rental demand. Despite that, Vincent took care of things like a complete pro and Ryan backed him up nicely. This dynamic duo are doing a bang up job running the show over there on Laidlaw. Great work gentlemen! A++

I've had to rent a car from this location twice, and both time were smooth and easy. When it came…read moreto having additional drivers approved to drive the rental car as well, it was easy to show their license and get them added. It would be great if this process could be done online to avoid the trip to the rental office, but it's a quick stop to get it done.

The staff at the woodbine location are excellent. They explained all the details in a clear and…read moreconcise manner and addressed all inquiries with patience and care. A shout out to the Asst Mgr - DJ. She was my first point of contact and made a very lasting impression of a person who cares about what she does and it shows. The other staff are just as great. Well done in picking the right people - friendly and knowledgeable. Overall, a very very pleasant experience!! JC

This location on Woodbine in Markham is the best location by far. I've rented from several…read moreEnterprise locations and all have been pretty good but this particular location stands out. The manager Lijo and and Regional manager, Kyle were so helpful and capable in helping me get out of a bind when I needed a pick up truck for a particular move and the other places messed up my reservation. Kyle and Lijo went the extra mile to solve my problem for me. Professional, friendly, copmpetent! Awesome !!!

Trying to find this location, when dropping off a car picked up in another city, is beyond…read morefrustrating. You can't drop off at 2345 Yonge Street, where you're instructed to go. You can't even park there. And there's no signage on the parking lot around the corner. Brutal customer experience.

I've been to this location twice now and I've been very impressed with their professionalism, and…read moresense of genuine care for customers. Last time I was at this Enterprise, I arrived about 10 minutes before closing time and I asked if they would have a cargo van. Firstly, I was surprised to see that they were fully stocked with all sorts of cars including not one, but TWO cargo vans. The gentleman, whose name escapes me, helped me and a bunch of other customers way beyond closing hours and even offered me a discount for the van, as I was only renting the van for half a day. There's something really special about any place that takes care of their customers they way the guys at this enterprise location do. Bottom line, when you're looking for a cargo van, forget about places like uhaul, instead come to this place... sure you will pay a bit extra, but it is worth every penny my friends!

MY RESPONSE TO NATALIE AND Michelle CSR FROM ENTERPRISE…read more You guys are fraud. Why all respond from Enterprise are the same. I have been contacting Enterprise since 18th of August regarding this misdeed acts....No one HAVE THE responded to me. I was told multiple times by your loyalty dept customer service centre in Guatemala, Central American country @ phone number 855-266-9565 that this matter was being escalated to a manager, but I have not received any follow-up. Telling me to do what I have done it's misleading. This delay has caused me significant inconvenience, and I need a resolution immediately. Please have a manager or district manager contact me within 48 hours. If I do not hear back, I will escalate this to Enterprise Corporate Headquarters or a legal action. Michelle, You will find my contact details on my contracts numbers 9BYH72

Reserved a 7 passenger SUV on May 5 for May 29. Confirmed details with manager Jay days prior to…read morethe rental. Day of rental told couldn't rent with TD Visa Debit for that specific vehicle. We told him we were going to see family in Belleville, one with cancer who were expecting us. Jay was very rude and walked away mid conversation telling another customer he was not busy and proceeded to talk to them. Front desk offered us a 5 passenger vehicle or mini van. When we asked Jay he lied and said he had nothing for us at that location and refused to assist us. He left us in a last minute panic when we had planned well in advance and the rental agreement attached to the vehicle we planned to rent clearly states Debit was accepted. Our trip was delayed by 2 hours as we had to go to another location to rent and we had to leave my brother and sister in law behind with no room for them. Very unprofessional, unreliable and irresponsible location managed by a mickey mouse manager with zero customer service and problem solving skills. What a joke.

Rent 1 day on company trip, pleasant enough to get my reserved car. Return was another story…read more Office closed before stated time, managed to return key to car wash business person (which also owns Avis franchise). I was promised invoice by email, never got it; Called again, was promised again, nothing. Credit card invoice arrived and got 2 days rental charged, called, no answer. End up calling headoffice to get refund. Wast of time. If you enjoy hassle & unpleasanat surprise, try this place.

Very pleased whenever I rent cars from this location. Great customer service, good selection of…read moreautomobiles. The young ladies at the front desk display what I think are the important P's in customer service, pleasant and professional. I am happy to have them as my neighbourhood car rental company.

What rental company sends out a car with no snow tires following the worst snow storm in the…read morehistory of Toronto and then closes for the weekend?? The first time the car wouldn't start they sent someone fairly promptly who identified that the brake was on. If you don't know the software of a 2025 car you might not know that. Once home the car got stuck parking and won't move and won't start and they're closed because it's Saturday (errand day!). If you rent a car from them and don't drive a fully automated car get complete instructions and a handbook and if it's winter, demand snow tires. It's a nightmare driving otherwise.

I rented a car from Enterprise on Dovercourt and had a fantastic experience…read more Excellent, excellent customer service. I was very impressed, and they even drove me to the subway after I dropped off the car. Thanks!