The rental location is very conveniently located and the customer service was excellent!…read more My vehicle was damaged and I had to rent a car on December 8th. I had the pleasure of meeting Alec on his second day of work. Alec was very pleasant to work with and was efficient at getting me on my way. I was also very pleased at how clean the car (a Camry with 33,000 km) and was told that Abdi was responsible for that state of affairs. I returned the car today, January 26th, and Alec remembered me! Just an excellent experience all around!

I've been renting cars and trucks from enterprise for number of years and I very happy with them…read more They have different trucks and sedans which I did rent. Staff are very helpful and courteous especially Mitchell assistance branch manager. I would rent again from this location.

Wow. So, you're sending customers with a reservation for Saturday morning a message on Friday…read moreafternoon, that you don't have any cars. The whole point of a reservation is reserving a car. Also, instead of just informing your customers that they are stranded without a car, at the very least you could offer some compensation, e.g. % of your next booking. Never again, Thrifty. Abysmal customer service, abysmal planning on your part. http://bit.ly/30uwB5f

If you are looking for a professional Car rental company with Clean, New cars I would suggest you…read moredo not go here! I rented from the Danforth location in toronto and all cars available were in less than clean condition. They do not take care of their cars and No one came with me around the car as I rented it to check for any damage. I found garbage in the car and no windshield fluid. The customer service was terrible and all around I just had a really bad experience with this location. Compared to other rental car companies this company is disappointing. Save yourself the headache and Do Not Rent from this Location!

I stopped into this Enterprise during my trip to Toronto back in December (12/17/2018). They were…read morethe only location left with any vehicles, and they had reasonable rates. I booked a standard economy vehicle to take to Niagara Falls for the day. Usually, an Economy car is classified as a Volkswagen Jetta or similar. In my mind, I thought, "oh maybe a Nissan Sentra or something." The reason being the last few times I have gotten a Nissan Sentra with Enterprise and had no issues. I was surprised when I got to the Enterprise because first, they showed me a small red car - which no offense looks like a vehicle you would give a kid who just got their permit. I thought maybe a Sentra or even an SUV. While the associate was helping me suddenly stated, " I'm so sorry my manager just told me I actually could not give you an SUV because you do not meet the age requirement." This statement was odd because I have also rented SUVs from Enterprise in the past and had no issue. Maybe it is a difference between Canadian and American Enterprise policy? So I was then given the little red car which was a Nissan Micra. Because of the time and what not that was taken up, he was kind enough to give me a discount on the rental because the Micra is similar to a Mirage, which is a tiny car. Although the rental was not ideal for shopping and bringing stuff to and from Niagara Falls, it got us from Point A to Point B which is all that matters. Finding the location can be difficult, I think I went in circles twice trying to find the Enterprise - but returning the vehicle is no issue.

Extremely disappointing customer service. The staff were rude, and the branch manager was…read moreparticularly unpleasant--acting more like the owner of the company than someone there to support customers. Instead of offering help, she seemed driven by ego and treated people poorly. A very frustrating experience. Location: 7200 Yonge St, Thornhill, ON Canada , L4J 1V8

Excellent Service and Professional Staff! I had an…read moreoutstanding experience with Kris Guduri, I lost hope with this company but Kris the magic manager won my business back. Enterprise Rent A Car at 330 Steeles Ave W, Thornhill. The service was smooth from start to finish -- professional, friendly, and efficient. The store manager went above and beyond to make sure everything was handled perfectly, from explaining rental options to ensuring the car was spotless and ready on time. The vehicle was in excellent condition, clean, and comfortable for my trip. What truly stood out was their attention to customer care -- they genuinely value their clients, treat everyone like family and make the rental process easy and stress-free. I highly recommend Kris Guduri and his team. Enterprise Rent A Car to anyone looking for reliable vehicles and exceptional service in the Thornhill area. I'll definitely be returning for my next rental.

Anwar, at the Yorkdale 3175 Dufferin location, goes above and beyond with his customer service…read moreskills and professionalism. He is very polite and kind and always seems to have a solution and answer to any question I may have in regard to my car rentals. He has made my visits here very enjoyable, unproblematic, and his good mood is contagious. Two thumbs up for the whole staff at the Yorkdale location, especially for Anwar !!!

i mobility pick us up at YYZ airport , I rent cars all the time, this rental company are super…read moreunique, clean car, I was thinking to close my window while I am driving.... Attandent help me set the GPS, they even ask me, do i have any question about the car before I drive away, great service, great cars ~~ Highly recommend

I had a great experience with iMobility this past summer. Very professional, great service and…read moreexcellent cost. Because I rented for 5 days, they both delivered a car to my home PLUS picked it up at my car dealership at my request. Outstanding! Highly recommend.

I rented a car from this location mid-June. Interior looked a little beaten up and very small but…read morethe employees were very nice. Prices are definitely fair, in my opinion. I rented a small compact car for two days and the price was ~$130. Location is not the best. It's in a slightly rougher area in Toronto , so my wife and I felt a little safe getting there, but otherwise, we had a good experience.

FUCK this place. We had a car booked weeks in advanced, called to leave a message confirming the…read morebooking because they didn't call to confirm which is weird because they normally do - and then when we got there they said they don't have a car and that they called multiple times but CALLED THE WRONG NUMBER. FIGURE YOUR SHIT OUT. You absolutely screwed us over.

Had no problem picking up, using or dropping off the car, but I'm giving a one star review because…read moreof the terribly unprofessional service two days after I dropped the car off. I arrived at Dollar/Thrifty and returned the car several hours early. I gave the keys to a staff member who checked over the vehicle and gave me the OK. Two days later, I got a call from a frantic manager asking if I even returned the car. Of course I had done so. Then he accused me of not returning the keys. When I said I didn't keep the keys, he interrogated me as to where I put them. Flustered and annoyed he said he would figure it out and call me back. There wasn't much to figure out, as I had dropped the car off as anyone would. Of course, he never called back to offer an explanation or to apologize. I found this terribly unprofessional. Get your shit together and don't involve me in your unorganized mess. Also, I reserved a Toyota Yaris or similar as I was doing highway driving and didn't want to guzzle a lot of fuel. They put me in a Jeep Compass. Way bigger than I needed.

Nice people, but first time they had no vehicle for me and I was driven downtown to pick it up…read more Finally returned to pick up the rest of my party 1 1/2 hours later. The manager said that's the "nature of the rental business." A week later I called 45 minutes before pick up making sure the vehicle was there. and went in to get it. THEY GAVE IT AWAY TO A WALK IN!!!! I explained to the manager what reservation means: setting aside something for a pre-arranged date and time for later use. To their credit they managed to find another vehicle an hour later (again) via a totally different car rental place at the U-haul down the street. Two other people in the office had reservations and no vehicles.

First off, agent on the phone promised a Dodge Charger and if not then a Chevy Impala (same class…read morecar). I BOOKED AND RESERVED the car and even PAID for rental right there on the phone... I go and don't find EITHER of them and am told no car int eh class is available... I HAD ALREADY PAID TO RESERVE IT! Instead the guy there spends half an hour trying to badger me into taking a Cherokee for $75 extra PER DAY.. I tell him multiple times that I'm not willing to pay more than I already have, and only backed-off when I started asking for my money back. They then gave me a KIA Sorento instead (nice car, but DEFINITELY NOT the same class of car as I booked), and then the clerk asked me whether I'd like full cover insurance or partial.. I asked for the difference and he said "$42 for the partial and $52 for the full coverage"... I chose full... HOWEVER, it was NEVER mentioned that this rate was PER DAY!!! (PS: They have my international license and hence KNOW I am not from there even if they hadn't noticed from all the questions that I wouldn't know what the "norm" would be) I ended up paying an additional $440 ABOVE what I had already paid on the phone which was supposed to be the total charge, as per the agent on the phone! THAT IS ALMOST DOUBLE THE RENTAL OF THE DAMN CAR!!! BUDGET are a BUNCH OF THIEVES!! DO NOT GIVE THEM YOUR MONEY.. YOU WILL BE RIPPED OFF!

I have no idea why this location has so many negative reviews, I always pick this location, they…read moreare super convenient and fairly easy to find as there are signs everywhere leading you right to them. The staff are always super friendly and positive, and the cars are amazing, always clean and well maintained. Pick ups and Drop off's are super easy and fast too. I honestly can't say enough positive things about them, they are always my number 1 choice for my car rentals 10/10 highly recommend this location

Rented a compact car for a weekend. The car was clean and in good condition, but the pickup process…read moretook longer than expected. Staff were polite, but seemed short-staffed. Prices were Ok, not the cheapest. Return was quick and hassle-free. Overall, an average exp- not terrible, but nothing outstanding either.