We were very happy and impressed with the service here My…read morehusband had been in a car accident that was not his fault. At first we thought his truck was totaled- but apparently it could be repaired Our insurance took care of everything at enterprise Everything was user friendly here- everyone we met was very helpful and friendly They were happy to extend the rental when hubby's truck was not ready when expected Next time we need a rental we will immediately think of enterprise. As well as recommend this company to friends Our rental had very few miles on it and was in wonderful condition

I was sent here by Future Hyundai of Concord because my SUV was having some issues. They paid for…read moreme to gave a rental. I came here on 3/12 in the morning. I was provided a Elantra vehicle that smelled like nothing but cigarettes all through it. I thought I was bugging aboyt the smell because they have a no smoking signage posted on the dashboard. I only needed the vehicle until Saturday (So I thought).. and I drove away. I never would have imagined that they would give me a vehicle like that, so I did not stress it at that time. However, my wife came home on Saturday and got into the vehicle and she instantly complained about the cigarette smell. Neither of us smoke, so it hit hard. Also, she was pissed because U gave asthma and she did not like the fact that I had been driving around in this vehicle since Thursday. On Saturday, Hyundai decided that they needed more time past Saturday, so they extended the rental. Unfortunately, I texted at 8 am (Not realizing that they open at 9 am) to discuss the extension and cigarette smell. I wanted to exchange the vehicle. No one ever texted me back btw. Unfortunately, I did not get here until 3pm and they closed at 1pm. I had to keep the vehicle until Monday 3/16. Today is Monday and I came them this morning. The rep who answered sounded like he needed to go home because he was not warm nor welcoming. I told him about the cigarette smell and my asthma. I told him that I should not have been given that vehicle. His response was "Are you afraid that you will be charged for it?". Really.. that was his last warmest and understanding response. That truly made me feel not cared for which was what I felt when they gave me this vehicle. It looked best up on the outside and with a full embodied cigarette smell. I felt highly offended, disrespected and ignored. I told him that I would be there by 3:30pm to exchange the vehicle. Honestly, all those that i dealt with on Thursday were white males. I feel that they did not care about me because I'm a black female and Hyundai was footing the bill. When I was there on Thursday, I explained everything I was experiencing with Hyundai messing up my vehicle twice. I deserved some empathy. I was able to speak to a manager, Dillan (Sorry if I misspelled your name). He was kind and understanding. He asked me to explain what happened from Thursday to today. I did. He provided me with a distant vehicle (Much more up to date), clean with hardly any scratches on the outside (Unlike the other one) and it was CLEAN inside (No smell, except their usual nice rental smell). He gave me a full tank of gas for what I experienced he wanted to offer more, but I was not fitting the bill. He was very apologetic and stated that he would indeed look into everything even those that were supposed to have put a smoking vehicle into a different section so it was not given to any client until cleaned throughly. I appreciated that. However, I informed him that they were going to get 2 stars for my review and that I write reviews for both Google and Yelp (Elite & All-Star status). I told them that a custumer should feel great with service from the very beginning. Not when issues arise. I told him that his employees did an awful job with me. This should not have happened to me at all.

I came on June 2, 2023. The place was so busy, but Brittney handled it like a pro!! Brittney had 4…read morepeople waiting when I walked in. She was awesome!!! She took care of every one of us!! She made sure we didn't wait too long, she made sure to talk with everyone who was waiting, and she made sure to be friendly and inviting in a very stressful situation! I feel that this location needs more help, and they should hire more people. But Brittney definitely deserves a 10 all across the board for her customer service, good attitude and friendly demeanor!! Hetrz better watch out, there is not a lot of people out there like Brittney and someone (namely me) will try to steel her away from the Hertz company!! You do an awesome job Brittney!! Keep it up girl!!

I would give 0 stars if I could. Apple Maps shows they are open till 6. They close at 5. That…read moresaid they allowed me to make a pickup reservation at 5. Which I showed up at 5.05. They said they were closed. Then they said they had no cars. Then they agreed to give me a car but refused to allow me to use a debit card or Apple Pay. And they were rude about it. Terrible experience.

This has been about my 4th time renting here and I had not written a review as of yet. We take…read morefrequent Road trips, and if we have more than 4 passengers; we always rent a Suv for a comfortable ride. The staff is always friendly and have picked me up before when getting the car rental. The cars / Suvs we rent are always spacious and have always meet and always exceed my expectations. The check in and drop off process is always seamless and quick. If I had a gripe or even a little complaint; is that the last pick up it was left no to little gas upon picking up Suv. I had put a little more than 1/2 tank when I dropped off because I did not want the next potential renter to put gas in the car right off the lot. Otherwise, the last car rental was the perfect size and it accommodated our trip perfectly.

Please avoid this rent a car the car is full with smell i took twice but both times and both car…read morehas weed smell and my total was 1146$ but they charge me 1265$ the reason is because they making excuses they didn't told me to bring the car back on sunday and put the key in box but i came two times on sunday and aslo I called them and overall they said no we dont need to tell you about please make sure when you make reservations about the price for them its easy to do scam with people avoid this

The front customer service asian short lady was very unprofessional. I had told her the make and…read moremodel of the car I wanted to rent and she asked sir I need the exact car model which I had told her already after that I thought to just go somewhere else. She needs to be removed and replaced with another person

Rented a RAV4 on March 16 through March 23. I had no problem with the front desk lady. She was very…read morehelpful and nice. She even adjusted the price for additional driver. I give her a good rating. The problem is with the vehicle. To start with I saw a huge tear like on the driver floor mats. I thought it's already on file as the rip looked filthy and old. Now I get a letter saying that they are charging me for the repairs and of course their customer service number is useless. Also from the day I rented till I returned, the tires were always on low pressure. So I thought I will get an exchange of the vehicle and the person at the office says that I have to just fill up the air to which I had to do it every day until I returned. It's the way he told me was as if I have not seen or done this with my own vehicle. This is gonna be my last time with AVIS of Concord, CA. Car rating is 0 Maintenance of car is 0 Company Customer service is 0

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****Call phoneNo is $$ +1 || 8 5 5 || 6 5 7 || 66.O0****. This line is open 24/7, so you can…read morequickly connect with a real person . As an Emerald member of the oneworld alliance, I have always received complimentary seat selection on partner airlines--until my recent experience with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two-seat row. When my wife and I boarded, we discovered the row actually had three seats. Nobody pays extra for a middle seat. My assigned seat, K6, had no cushion whatsoever. I had to stack pillows and blankets to avoid severe back pain. The customer service experience was equally frustrating. I called the number provided, was transferred repeatedly between Detroit, Chicago, and other offices, and received conflicting information each time. One representative directed me to another number, who then sent me back to the original one. Eventually I got the information I needed, but only after an exhausting loop of transfers. Onboard, the plane itself was attractive and most flight attendants worked hard. Unfortunately, many passengers behaved poorly--loud, rude, and inconsiderate--and cabin cleanliness was unacceptable. The lavatories were dirty after only a couple hours in the air: urine on the floor and clogged sinks. For a carrier of this profile, that level of sanitation is shocking. This was the most incompetent and disappointing airline experience I've had. I will not fly Royal Jordanian again. I would rather pay more or take a longer route than endure this service again.

Thank you to Andrew, Victor, Mariah and .... Other-finance-manger-who's-name-I-cannot-remember!…read more Even with the technical difficulties, Andrew was patient, kind, explained everything in detail. Andrew also answered my hundreds of questions before I purchased a car with them. Victor also explained quite a bit and showed me quite a few cars. I appreciate everyone's help! You made car buying less scary. Chick-fil-a? X2

Buying a used car from Enterprise is a seamless process. Hats off to the exemplary Terry Thomas,…read moresalesman extraordinaire. Terry explained all of my options to me (I chose the window damage option) and Leon even beat the interest rate on the loan I had gotten approved for.

We needed a rental for a couple of weeks while our car got repaired. They seem to be always in…read moreshortage of cars. We ended up with an electric Kia. We preferred a Tesla and they did have some on the lot but we couldn't get one since they seemed to be already reserved. The place has an hour break during the day. It seems like all employees leave and come back at the same time. We arrived at the time they said they would reopen but they took 20 more minutes to come back and the parking lot was filling up with people waiting for them. Perhaps, an alternate lunch time would help the place be open and costumer service would be better.

I thought they were very helpful and got my a nice rental and had excellent service. Not sure why…read morethere were some bad reviews.

Thrifty car rental is taking advantage of the covid-19 crisis to screw customers…read more Rather than allowing us to cancel a reservation they claim that the contract states no refund. Even when the health department has ordered a "shelter in place" Do your best to avoid this company. Any company that would do this is not worth your time or money. Apparently they will do whatever they can to take your money in a crisis. I imagine that they are the type of company that sets up a bar outside an AA meeting.

I recommend N.Ferro Car Service. I booked a ride to take us to the Airport during Holiday and it…read morewas a smooth transition. Very reliable and good communication and very friendly driver. His name Naiche. I will definitely use his service again.

From the owner: N.Ferro car service executive car works with people transport, transfer to airport party…read morerestaurants tourism in napa it's worth it if you need an executive car with experienced driver N.Ferro car service