I rented from here for my work trip today and the pick up was easy, as well as the return…read more I got a basic Toyota Corolla which was perfect for this trip since it was me and I was in areas where parking is a challenge. Returning was easy and efficient. Didn't mention my car was super clean? Way better experience than the car rental down the street.

I came here for a pick up request from the insurance company after an accident and my car was at…read morethe repair shop. There were several SUV options to choose from. The rental agent, Sydney, was extremely helpful. When I saw that the car was not totally clean and there was a smell, she went right away to clean it up herself and blasted the air for awhile to get rid of the smell. Her professionalism, helpful attitude, and being friendly are great examples of what defines exceptional customer service. And customer service goes a long way to defines my experience with this enterprise car rental. Thank you for your help, Sydney.

No problems. Called first to confirm the car I rented through Expedia was there. Checkout was…read morequick, just had to wait ten minutes for them to prep the car. The gentleman assisting me was pleasant. The car was in great shape. It was a little more expensive than renting at the airport but saved me time in driving so far to retrieve and return it, so worth paying more for convenience.

Terrible customer service! No respect with clients and I received a dirty car. The car had food…read moreleft overs from a previous client. If I could give 0 stars I would!

TL/DR: Everything went well, so I have no complaints at all…read more ------------------------------------------------------------------------------------------- I had to rent a car on 1-21-2026 while my own was awaiting parts for repair. I chose this Avis/Budget simply because its the closest to my home. I booked the rental online, and when I arrived onsite the next day, the car was ready. The Jeep Compass was remarkable new with only 11,000+ miles on it, still with new-car smell, and gas tank was full. On 2-10-2026, I returned it with full gas tank, no damage, and no dirt that a 10-second vacuuming of the driver's floormat couldn't clean. Since I'd heard horror stories of rental agencies adding extra fees for damage, dirt, or less-than-full tank, I was a bit apprehensive that I might get billed extra and thus have to start a grievance process. But nope, the final billing turned out to be exactly what was stated from the start. So I have nothing bad to say about this Avis outlet. They treated me well!

DO NOT RENT from this location. Went there last night to pick up a standard SUV. The gal working…read morethe counter handed us the key and told us where to find it. First red flag - get the car and it is FILTHY, both inside and out, and the reason was they don't have a car wash on site. Unacceptable but whatever, we'll quickly wipe it down. Second red flag - every other place I've rented from does a walk around with you to look for damage. We walked out and the car is covered in big scratches, multiple dents, plastic trim falling off, etc. Went back inside and told her at which point she offered to come out and gave me a receipt marked with all the places the car was damaged. Third red flag - drive off and the alignment is absolute trash, car is pulling hard to the left. Make a U-turn and go back. No apologies, nothing. Decided to pull the plug, return the keys and go to our normal rental place in Pleasanton. Gal tells me she will have the manager cancel it and I will not be charged. She said I would receive a call within a hour to confirm. SHOCKER, never got a call and to top it off I have TWO $536 pending charges on my Visa. DO NOT GO TO THIS LOCATION.

Better than best!! Lily is perfect! Against many difficulties, on a Sunday, Lily found us a great…read morecar, and made the transaction fun as well! She's a wonderful person and efficient and caring as well! Now I'll never rent anywhere else.

Rented a National car from the Phoenix Sky Harbor airport. Very easy to check in, the person at the…read moredesk was very fast and friendly. I appreciated being able to pick my car though the options were limited. I had a minor issue with the car and they were quick to respond with a solution. Dropping the car off was also painless and my receipt was mailed almost instantly. Would definitely book with them again.

My Catch-22 with writing a review about this place is this is where I have to go to rent a car for…read morework (i.e., my company has a corporate rate). Staff is generally nice, but the cars are meh. Since this is a franchise location, they really do cut corners wherever they can. I recommend doing a walk around the vehicle before you leave. I usually sit in my car to adjust the mirrors and check the radio and climate control and sometimes find something else. Pay attention to the following (because I experienced it at one time): - Check the tires - Check to see if any indicator lights are on - If the gas tank is full. This is a pet peeve of mine because I ALWAYS get the car partially full and I end up returning the car completely FULL (more range then when I received it). Of course they tell you that you can return it at the same level, but when you're filling up the tank, how do you know when to stop it? Seriously, I should be getting cash back for all the times I filled up their tank. The cars are generally dirty. They put a little effort to clean the inside, but ignore the outside. The last car I had was completely dirty on the outside, that I had to: 1) Fill up the gas tank 2) Clean the windows twice because the bug crap wasn't coming out The other thing was my last car was from Florida. It was a fully loaded VW Tiguan which I would have enjoyed had it not been deodorized or fumigated. I swear, if I don't get COVID, I was feeling sick from the fumes and drove with the windows down.

All the bad reviews are true…read more We returned the car from Budget at this Avis/Budget location. I just got hit with an extra fee. No warning at the checkout. They also itemized a full service fee but I retuned the car with a full tank.

Malik was a great customer service rep when I picked up an SUV for a recent trip to SoCal for my…read morewedding. Easy check in, vehicle in good condition, and easy returns.

We made a reservation on 7/9, one week before our trip, for a Standard SUV. However, when we picked…read moreup the vehicle on 7/15 at 8:00 AM, we were given a Ford Escape, which appeared smaller compared to the standard-size SUVs we had rented in the past. We asked the staff if the vehicle was considered a Standard SUV, and he confirmed that it was, so we trusted his response. When we got home and started loading our stuff, we realized that the vehicle felt smaller than expected. We then checked the vehicle details and found out that the Ford Escape is actually classified as a Compact SUV/Crossover SUV. We feel that we should have been provided with the same size vehicle we reserved or something equivalent or better. Unfortunately, the vehicle we received did not match the size category we originally booked, which was disappointing.

If you want friendly and efficient service come here…read more I was stuck at Hertz waiting for a rental they didn't have though I had made the rental days in advance and decided to call Enterprise. They sent a driver to Hertz to pick me up which immediately showed they take care of their customers. It took no more than 20 minutes to find the rental of my choice after a quick same day phone call. I'm thankful for Enterprise and their excellent customer service from beginning to end. Thanks, Griffin. Don't think twice, just call Enterprise to take care of your rental needs. You won't be disappointed.

A good selection of cars, clean and well-managed. The check-in with Hannah was quick and smooth…read more She handled a long pick-up line and phone with ease, smarts and professionalism. The location picks up the phone right away and calls back when it gets too busy. Tamana helped me on the lot and was knowledgeable, listened to my complicated family and business needs, and was able to get me into a great rental. When I called to extend, Cade handled the query smoothly. Enterprise Walnut Creek is on top of their game! I see the reviews below complaining about minor issues. Maybe that helped improved service, but I don't think their complaints warranted the low star ratings. I would ignore that.

We have heard many horror stories from family about any rental car company but Enterprise or Alamo…read more So all these years, we avoided other companies. But, when we needed a local rental car place while our car was in the shop, we looked for other options. This place is literally a hidden gem! We didn't even know it existed had it not been for yelp! The lady who checked us in was super nice and since she had other cars available even gave us a free upgrade. Check out was another lady who was just as nice and the poor lady was working so hard checking people out at the end of the day. We wouldn't hesitate to use this place again should we ever need to rent locally. Pros: nearly $100 cheaper than other companies. Nice staff. Cons: closes early. No direct number but most rental car companies don't have one. They also had a note on the windshield that says you may need to pay for sand, dirt, mud, spills in the car? We didn't have any issues but not sure how strict they are with this.

I wish I can give him a zero star. Horrible!! I would never go here very again. I made…read morereservations. I got my confirmation number and my quote by email. Arrived and they said they didn't have any trucks. The only thing they can do is that I can go so San Ramon or Walnut Creek to get a rental. Ridiculous I should've just stayed with U-Haul.

Staff was very helpful on my rental. The SUV was very clean and didn't take forever to to rent it…read morelike some places.

I should have read the reviews before going here…read more.. Rented a car and the bumper was slightly detached which I did not notice so I called to confirm I hadn't done this by mistake. Nope - they knew about the issue and rented it to me anyways. While driving down the 5, the bumper nearly detaches completely and I have to pull over and duct tape it to finish my drive. They've somehow decided I'm liable for "damage" and trying to charge me $1200 for this incident. They didn't get this many 1 star reviews for nothing.

I had such a great experience buying a car from iDream Motors in Danville. Normally I hate going to…read moredealerships because it feels so high-pressure and everyone's trying to sell you extras or jack up the price. But these guys were totally different, fair, reasonable, and honest. I worked mostly with Wali at first, and he was super helpful and courteous through the whole process. Khalil and Wali are just really good people. I appreciated that they're family-oriented and actually respect your time and your family. If you want a stress-free, honest car-buying experience, I'd definitely go here.

We worked with Khalil to sell our BMW. His response time and communication was far above average…read more The ad he made for the car was top notch and showed every detail which would be important to me if I was on the buyers side. In my dealings, its apparent he understands markets and really wants his customers to have a great experience. This is a relief given my experiences posting things for sale online. Highly recommend iDream.