Better than best!! Lily is perfect! Against many difficulties, on a Sunday, Lily found us a great…read morecar, and made the transaction fun as well! She's a wonderful person and efficient and caring as well! Now I'll never rent anywhere else.

Rented a National car from the Phoenix Sky Harbor airport. Very easy to check in, the person at the…read moredesk was very fast and friendly. I appreciated being able to pick my car though the options were limited. I had a minor issue with the car and they were quick to respond with a solution. Dropping the car off was also painless and my receipt was mailed almost instantly. Would definitely book with them again.

No problems. Called first to confirm the car I rented through Expedia was there. Checkout was…read morequick, just had to wait ten minutes for them to prep the car. The gentleman assisting me was pleasant. The car was in great shape. It was a little more expensive than renting at the airport but saved me time in driving so far to retrieve and return it, so worth paying more for convenience.

Terrible customer service! No respect with clients and I received a dirty car. The car had food…read moreleft overs from a previous client. If I could give 0 stars I would!

I rented from here for my work trip today and the pick up was easy, as well as the return…read more I got a basic Toyota Corolla which was perfect for this trip since it was me and I was in areas where parking is a challenge. Returning was easy and efficient. Didn't mention my car was super clean? Way better experience than the car rental down the street.

I am speaking about the San Ramon Enterprise Rental car office. The Employees there are…read moreINCREDIBLY, Personable, Knowledgeable, Professional and Efficient. They treat you like they've known you for years, while staying completely Professional. Gianna and Brian are my faves and run that office so well together. I'm sure I'm not the only one this happens to, but I am greeted as I walk in the door. Evan and Tensie are nice too, but as I said Gianna, and Brian are my faves. Every time I go there, they go above and beyond, and I am so grateful and appreciative of the people that they are, and the way that I am treated. I promise you if you patronize the San Ramon Enterprise Car Rental office, you won't be sorry! I am DEFINITELY NOT!!!

TL/DR: Everything went well, so I have no complaints at all…read more ------------------------------------------------------------------------------------------- I had to rent a car on 1-21-2026 while my own was awaiting parts for repair. I chose this Avis/Budget simply because its the closest to my home. I booked the rental online, and when I arrived onsite the next day, the car was ready. The Jeep Compass was remarkable new with only 11,000+ miles on it, still with new-car smell, and gas tank was full. On 2-10-2026, I returned it with full gas tank, no damage, and no dirt that a 10-second vacuuming of the driver's floormat couldn't clean. Since I'd heard horror stories of rental agencies adding extra fees for damage, dirt, or less-than-full tank, I was a bit apprehensive that I might get billed extra and thus have to start a grievance process. But nope, the final billing turned out to be exactly what was stated from the start. So I have nothing bad to say about this Avis outlet. They treated me well!

DO NOT RENT from this location. Went there last night to pick up a standard SUV. The gal working…read morethe counter handed us the key and told us where to find it. First red flag - get the car and it is FILTHY, both inside and out, and the reason was they don't have a car wash on site. Unacceptable but whatever, we'll quickly wipe it down. Second red flag - every other place I've rented from does a walk around with you to look for damage. We walked out and the car is covered in big scratches, multiple dents, plastic trim falling off, etc. Went back inside and told her at which point she offered to come out and gave me a receipt marked with all the places the car was damaged. Third red flag - drive off and the alignment is absolute trash, car is pulling hard to the left. Make a U-turn and go back. No apologies, nothing. Decided to pull the plug, return the keys and go to our normal rental place in Pleasanton. Gal tells me she will have the manager cancel it and I will not be charged. She said I would receive a call within a hour to confirm. SHOCKER, never got a call and to top it off I have TWO $536 pending charges on my Visa. DO NOT GO TO THIS LOCATION.

This is an update from my rental on 1/12/22 - 1/17/22. I needed to rent an SUV to move my son back…read moreto college. First off, the attendant that I dealt with was very patient with me {though he wasn't wearing a mask while on duty}. I am like the Princess and the Pea when it comes to car rentals. He wasn't the problem, but the cars were a problem. Since 2020, the quality of the car care has gone downhill. I noticed this at the airport and at my local Avis. I don't think they really clean it because it's one person manning the front desk and cleaning cars in between. We have washed the car before we left and clean it out before we return it. Plus, the staff does not fill the cars up with gas if they are returned empty. It's assumed it's the customer's responsibility. I noticed even if the cars are "filled" up, by the time I leave the lot, it's below the "F" line. I went through several cars before I could settle on the one. One of the cars I almost settled with was a Buick. I had the keys and noticed there's a lot of debris on the windshield, so when I went to use my wipers, the right wiper was broken, so I had to get another car. I finally settled on a 4Runner. The inside was fairly clean (until I was cleaning it on the last day and found some garbage from the previous renter), but the major problem was the tank was on empty! The range was 65 miles. I end up taking this car after being told I do not have to fill it when I bring it back. When we filled it up, it cost $78.50 which is like paying for an extra day or two for me. While we were on our trip, the Change Oil reminder lit up as well. At least the wiper blades worked because on the way back we had a little rain. When I returned it right at 11am. One of the employees almost took me out when I was parking the car. But I almost got very upset when he questioned why I didn't fill it. I told him I'm giving it back the way you gave it to me. Oh wait, I doubled the range and gave the car back at 120 miles. Unfortunately, I have to use Avis for car rentals for business for expense purposes, so I will be back. I'll most likely end up filling up the car more than when I received it, as well as cleaning it out before I return it.

Check the fuel when you pick up the car!! 3 times I've picked up a car stating the fuel was full…read moreand it was less than half. I had to call Avis the first couple times, now I check every time. They've never picked up the phone and the car is almost always dirty! Convenient, but terrible experiences at this location!!

Four weeks in advance, I reserved a SUV for my husband to drive while we were moving what I…read morethought would be a few boxes. We were given a Hyundai Sonata and told, "It's on the far side of the lot." (More about that later.) I was not happy! Luckily, my husband drove our SUV and I was able to use the Sonata. The biggest problem was I couldn't get a straight answer if the company was charging us for the SUV (a higher priced vehicle) or the Sonata. Upon returning the vehicle, I said I wanted the correct price for the Sonata. Again, double-talk about changing inventory, availability due to "problems in the world." Notice the quote marks. That's what the (presumed) owner said. When I said, "I don't know what world problems have to do with renting a car," he left the room and slammed the door behind him. The saving grace for a 2-star review is the young woman who checked in the car. (I know, I'm generous.) She (supposedly) charged us the Sonata rate and applied a $20 discount. She did have to make a call to get approval to do that. I told her that was all I wanted and thanked her for her help. More about taking possession of the car: No introduction on how to use a car I've never driven. Unfamiliar gear shift, the control panel is all new to me. I spent about 20 minutes aquatinting myself with how to operate the car. I did enter my phone so I could use Car Play map. There were previous drivers shown on the screen. I asked to have my fake name removed from the list and was told that would be taken care of by the technician. Right. Do not trust this company to be fair or honest. Call ahead to confirm you will receive the vehicle requested. Or better yet, use a different company.

Like everyone else I reserved a 16 ft truck for my move. Even hired movers. Day before I get a call…read moreand they say they don't even carry 16 ft trucks and that's an error on the website. Canceled my reservation and was charged to cancellation fee and I still had to pay the movers who didn't even actually move my things because I didn't have a truck.

I rented a 12 passenger van from Kevin for a girl's day. He was fantastic to work with van was…read moreclean and drove great. Communication was amazing with fast response. Will be using his services again.

I rented a Toyota Supra, fantastic car, exceptionally clean, fairly priced, and effortless…read morecommunication, would rent again in a heartbeat!

I can't recommend Michael and 4M Elite Car service enough. Michael was professional, prompt, clean…read morecar, easy to communicate with, nice, very knowledgeable and sooooo easy to work with. I highly recommend them for your Napa transportation needs. He gave us food recommendations and even provided bottle water on the car. It was a nice touch.

Was able to leverage this service again while in Napa, and this time, Michael picked up my wife and…read moreher father for a surprise Mother's Day dinner in Calistoga! Michael was super communicative throughout the booking process, and I'm so happy that I've got a trusted transportation contact in Napa. Don't hesitate to book them for your next trip!

I had an excellent experience with Chimge Shatar yesterday! I purchased my very first car, a 2026…read moreLexus RX 350h, and I couldn't have asked for a better experience. Chimge was incredibly helpful, knowledgeable, and professional throughout the entire process. She was very well-informed about her work and took the time to answer all of my questions and make sure I felt comfortable with my purchase. I'm so grateful for her help and would highly recommend Chimge to anyone looking to purchase a car. Thank you, Chimge, for making my first car-buying experience such a great one!

Pleasanton Lexus had an outstanding Service Representative. Clearly explains recommended service…read moreand highly transparent Great communication skills and personable! My wife and I ha a wonderful experience with Zack Silva. He has done tremendous job explaining about financing the RX350. He is very patient, friendly and great customer service. We have no stress at all. He makes us very comfortable. I'm also thankful to Jeremy H. from the Finance department, He is very patient and he explained everything what we need to my new Lexus purchased. without stressing me and my wife, So If you ever looking to buy a Lexus, I will recommend going to Pleasanton Lexus@ Rosewood drive. they are all professional and awesome customer service. You can look for Zack Silva and Finance department look for Jeremy Halden. And also thank you so much to Nick Wilson from service department. Job well done Nick We are very 100% please of your service.