Three words: EXCELLENT CUSTOMER SERVICE I needed a rental…read more... it was a bit of a challenge ... not for me, but for the staff. None-the-less they were professional with a smile. I'm definitely one that believes, some things are out of an Employees control aka "things haopen." The staff there handled themselves like Champs!! Very rare these days!!! Much appreciated.

Great staff always good customer service Enterprise is just one of those companies that makes you…read morefeel like you matter

The young man who helped rent me a car at the cincinnati northern kentucky international, was…read morewonderful. This was my first trip to the area. For a wedding and my transportation fell apart tomorrow my hotel. I had to rent a car at the ladt minute and National was amazing. I looked at another car company whose employee was rude and kept telling me "I have other customers ", and I was the only person in line. I left his counter and went to National who took care of me with professional courtesy. ​

While my rental truck worked well ok the day I picked it up, the key fab died overnight. When I…read morewent to put the spare key into the door handle, the key did not fit. I called roadside assistance, who arranged for a tow and a replace vehicle. However, the store, where I was instructed to get the replacement, had not been informed that I was coming. Additionally, they did not have a truck, which I needed for my business trip. While I was provided a vehicle, I was unable to get to the job site on time for the first day of my trip. As I still needed a truck for the second day of my trip, I called back to roadside assistance to get another replacement closer to my second destination. They confirmed that a replacement wpuld be available. However, again, the next store had not been informed that I was coming. Luckily, they had a truck in the shop which was ready for pick up. Overall, better internal communication is needed to effectively work as a company and successfully service your customers.

The absolute WORST experience I have ever had with a car rental company. First they tell me they…read moredidn't have any cars except one, despite me having a reservation. And the car they gave me was literally falling apart. Stuff was falling out of the dash BEHIND the gas and break pedals to the point they would be almost inoperable. They would "fix" it and tell me it would be fine but would fall out behind the pedals within minutes - THREE TIMES. After the 3rd time, the gentleman at the exit gate told me he didn't feel safe me driving this car and said I need to push for another car. I went back and at first they told me they had no cars and then all of a sudden they had an SUV arrive. Mind you - it reeked of cigarettes badly - but I needed a car and had to leave right away. Upon returning my car at the same location, I had a 5am flight which required me to arrive at the airport a little after 3am. No problem, right? Their website says returns start at 3am. I arrived at 3:06 and the return gate would not open. I waited for over 45 minutes, called the customer service line, and was met with 2-3 other folks also returning their cars. Customer service basically said despite flights starting at 4am you can't return a car at CVG until 6am. When I tell them that their website says returns begin at 3am - I am basically called a liar and told that I need to stay there and miss my flight This was absolutely ridiculous. Never rent a car from them ever again.

I would give zero stars if I could! This budget has the rudest, unprofessional employees. I had a…read moreprepaid reservation for a ford mustang nacho e. I arrived and they told me that they don't gave the car or any others to give me, but made me take a c Savannah! Yuck! The employees were not apologetic or anything. What's the point of having a prepaid reservation. If they are just going to give them away. I will never go back to any budget ever again!!

DO NOT RENT FROM THEM. My sister was charged $450 to vacuum up some dried leaves that were tracked…read moreinto the car and on to the carpet. That is completely ridiculous. We'll never rent from them again!

So Disappointing! We have rented a car from the Avis Rent a…read moreCar in Erlanger at the CVG Airport a few times. This last time we accidentally left a men's puffer jacket on the back seat. We called the next day, but no one picked up the phone. We went on line and filled out all of the required fields on their Lost & Found site. There is a tab to click on to see items that were recently recovered, but when you click it goes no where. We then got an email that if they found our jacket they would let us know. I tried calling multiple times with no answer ever! I tried clicking the tab with no response ever! I tried emailing a few different addresses, but continued to get a form letter response that if they found our jacket that they would let us know. I tried emailing Customer Service and got the same form letters. We are VERY unsatisfied with Avis' lack of customer service!! Remember to empty your Avis rental car everyone because if you forget something you will NEVER see it again!

ENTERPRISE RENTAL CAR - DON'T BELIEVE THEIR LIES ABOUT ELECTRIC CARS!!!…read moreThis deception put me and my sister in a dangerous situation due to their electric cars. I called Enterprise on 3/18/24 & reserved a mid-size car for 4/11/24 at 9:00AM. On 4/10/24, I called Enterprise to make sure they still had my reservation for a mid-size car - and they confirmed my reservation. On 4/11/24 at 8:38AM, en route there when their agent called and said they only had electric cars available. When I arrived, the agent showed me a Nissan Leaf electric car and explained how to charge it. Before signing the agreement I asked the Agent a few questions since he knew I was heading to Tennessee: 1. How many miles does it get with a charge - Answer: about 250 miles - FALSE! - Truth was about 150 2. How long does it take to charge the car - Answer: about 20 minutes - FALSE! - Truth was 8-10 hours 3. How much does it cost to charge the car - Answer: about $2.50 - FALSE! - Truth was $12-$15 Based upon his answers, I accepted since he was supposedly an Enterprise "professional" and would not lie to me just to get me to accept the electric car. With that information, we set off on our vacation to TN which was about 290 miles away - which meant I would have to charge the car at some point. I drove down I-75 past Lexington, and started looking for a charging station when the car showed I had about 39 miles left. It listed a charging station but it was for the "hotel guests only" so I returned to the expressway and tried to find another location. The next charging station listed was no longer there. At 11:36AM, I called Enterprise and spoke with Hunter who said they could send a tow truck for us if we could not charge, but he never said anything about the 20 minute charging time. The electric percentage was rapidly decreasing but we made it to another station (barely) and started charging. After 40 minutes of charging, I was confident that we were good on electricity since the Enterprise Agent told me it only took 20 minutes for a full charge. The electric meter was only at 9%, but was rapidly decreasing as I returned to the expressway. The next exit was 10 miles away and the stress was unbelievable. We made it to Route 909 and turned into a truck stop - AT 0%! If that Exit had not been there, we would have been stranded on the Expressway in the pouring rain. At 12:33PM, I contacted Enterprise again and spoke with Kyle who gave me the corporate number to (1-800-307-6666) which I called at 12:59PM. Once again, I was given false hope about our situation - more lies! They said a tow truck would be sent to our location, and we would be taken South to London, KY to the Enterprise lot which was 10.5 miles away. They said they would have a "gas" car waiting for me, and then said I would be contacted in about 120 minutes!! Two more hours?? I canceled all of our reservations since this vacation was ruined! 2 hrs later, the tow truck came and he informed us that according to his work order he was not supposed to have any riders with him and that the car would be towed to the Lexington Airport - 75 miles North!!! That was in the OPPOSITE DIRECTION OF WHERE WE WANTED TO GO! He felt sorry for us and took us to Lexington. Messages 4/11/24 - 11:24 - "Thanks for choosing to rent with us at Enterprise Rent-A-Car. Customer service is our top priority and we want to ensure that your rental experience...is an excellent one."- WHAT A JOKE THAT WAS! 4/11/24 - 4:07 PM - "Your request for Tow has been received. Estimated arrival is 51 minutes....." - THIS WAS ALREADY 4 HOURS LATER! 4/11/24 -5:33 PM - Your driver from Enterprise is on the way. Track service here:" BY THAT TIME WE WERE ALREADY NEAR THE LEXINGTON AIRPORT! 4/12/24 - 10:25 AM (A DAY LATER!!) - "Hello, your driver is on scene with your 2023 LEAF." THIS WAS UNBELIEVABLE BECAUSE THEY WERE GIVING ME THE SAME TYPE OF CAR THAT I ORIGINALLY HAD.

ENTERPRISE RENTAL CAR - DON'T BELIEVE THEIR LIES ABOUT ELECTRIC CARS!!!…read moreThis deception put me and my sister in a dangerous situation due to their electric cars. I called Enterprise on 3/18/24 & reserved a mid-size car for 4/11/24 at 9:00AM. On 4/10/24, I called Enterprise to make sure they still had my reservation for a mid-size car - and they confirmed my reservation. On 4/11/24 at 8:38AM, en route there when their agent called and said they only had electric cars available. When I arrived, the agent showed me a Nissan Leaf electric car and explained how to charge it. Before signing the agreement I asked the Agent a few questions since he knew I was heading to Tennessee: 1. How many miles does it get with a charge - Answer: about 250 miles - FALSE! - Truth was about 150 2. How long does it take to charge the car - Answer: about 20 minutes - FALSE! - Truth was 8-10 hours 3. How much does it cost to charge the car - Answer: about $2.50 - FALSE! - Truth was $12-$15 Based upon his answers, I accepted since he was supposedly an Enterprise "professional" and would not lie to me just to get me to accept the electric car. With that information, we set off on our vacation to TN which was about 290 miles away - which meant I would have to charge the car at some point. I drove down I-75 past Lexington, and started looking for a charging station when the car showed I had about 39 miles left. It listed a charging station but it was for the "hotel guests only" so I returned to the expressway and tried to find another location. The next charging station listed was no longer there. At 11:36AM, I called Enterprise and spoke with Hunter who said they could send a tow truck for us if we could not charge, but he never said anything about the 20 minute charging time. The electric percentage was rapidly decreasing but we made it to another station (barely) and started charging. After 40 minutes of charging, I was confident that we were good on electricity since the Enterprise Agent told me it only took 20 minutes for a full charge. The electric meter was only at 9%, but was rapidly decreasing as I returned to the expressway. The next exit was 10 miles away and the stress was unbelievable. We made it to Route 909 and turned into a truck stop - AT 0%! If that Exit had not been there, we would have been stranded on the Expressway in the pouring rain. At 12:33PM, I contacted Enterprise again and spoke with Kyle who gave me the corporate number to (1-800-307-6666) which I called at 12:59PM. Once again, I was given false hope about our situation - more lies! They said a tow truck would be sent to our location, and we would be taken South to London, KY to the Enterprise lot which was 10.5 miles away. They said they would have a "gas" car waiting for me, and then said I would be contacted in about 120 minutes!! Two more hours?? I canceled all of our reservations since this vacation was ruined! 2 hrs later, the tow truck came and he informed us that according to his work order he was not supposed to have any riders with him and that the car would be towed to the Lexington Airport - 75 miles North!!! That was in the OPPOSITE DIRECTION OF WHERE WE WANTED TO GO! He felt sorry for us and took us to Lexington. Messages 4/11/24 - 11:24 - "Thanks for choosing to rent with us at Enterprise Rent-A-Car. Customer service is our top priority and we want to ensure that your rental experience...is an excellent one."- WHAT A JOKE THAT WAS! 4/11/24 - 4:07 PM - "Your request for Tow has been received. Estimated arrival is 51 minutes....." - THIS WAS ALREADY 4 HOURS LATER! 4/11/24 -5:33 PM - Your driver from Enterprise is on the way. Track service here:" BY THAT TIME WE WERE ALREADY NEAR THE LEXINGTON AIRPORT! 4/12/24 - 10:25 AM (A DAY LATER!!) - "Hello, your driver is on scene with your 2023 LEAF." THIS WAS UNBELIEVABLE BECAUSE THEY WERE GIVING ME THE SAME TYPE OF CAR THAT I ORIGINALLY HAD.

I wish I could give a negative star. cincinnati northern kentucky international, Hertz car rental…read moreagent, was rude, negative and said, "I have other customers", but I was the only person in his line! I wanted to use my AAA discount and he wouldn't even discuss it. He rolled his eyes and kept saying "I have other customers". Again, I was the only person in line. I left his station, and went to National Car Rental, who was wonderful and helped me with a rental from Alamo, that saved me money. Don't deal with Hertz, at cincinnati northern kentucky international, the elderly employee from Hertz wouldn't help me. The only factors I could deduce was that I was a person of color or female. Maybe it's because I am from CA.

The BEST car rental service and experience I have ever experienced. I travel often for work and…read moreleisure. From check in to check out it was seamless and easy. I have never rented an EV car and misunderstood the meter, they helped me adjust my rate. Kaiden checked me out when I returned my car and I explained why my pre fuel was taken off and needed to be added back on and he accommodated. Hats off to Hertz. I will never travel with any other car rental ever again.

The team here was great with their customer service and support while I was traveling with my kids,…read moreon a long (14 hour) car road trip from Texas to Ohio. I had experienced car issues near this enterprise, and called my local Dallas branch to get some advise, as I didn't know what to do. The Dallas Branch was able to get in contact with this one and they were able to help me get moved into a different car and made it really easy and stress-free for me, so I could get back on the road with my kids and finish our fun road trip. The team here, especially Austin, was really helpful. Thank you everyone!

Terrible experience. The car battery was dead on both days, had to go through enterprise both days…read moreto get roadside assistance. The first day to get a jump, the second day to have it towed back to the airport. I could not get enterprise to help with a replacement, and, of course, it is impossible to get through to the office at CVG airport to talk to someone. Do not use CVG airport enterprise car rental -- it was awful, and the customer service was even worse.

I would rate a 0 if available. Not only was it incredibly expensive, I was charged without…read moreknowledge or consent to add an additional driver. I called their HORRIBLE customer service number. First time, they couldn't even find me after an hours call. Frustrated I hung up and called again. The second person found me, but was unable to help until I turned the car in... even though all I was questioning is the onetary difference in the first emailed receipt and the second emailed receipt. When I turned in the vehicle they finally explained it was the add-on of a driver. To add insult to injury, she said that if I had said something on that first day, she could have removed the charge. Took everything I had to not reach over the counter! It's not the $50, it's the principal of the matter. Never again Thrifty!

I rented a car from Thrifty and the vehicle was fine, people at the airport were ok, but their…read morecustomer service hotline is AWFUL. When I was planning on returning the vehicle early due to a change in travel plans, I called to ask about the fees for not refilling the tank (short trip only used 1/8 of a tank). The employee at the airport told me the price and I felt for the convenience of saving time the high dollar amount per gallon was reasonable...unfortunately upon reviewing the receipt I was charged more than expected. Having seen an exorbitantly high number for the quantity of gas used, I called the customer service number. The first lady I spoke with told me that I had returned the vehicle with an empty tank! I told her that is mathematically impossible or they have a damaged vehicle with a leak and I have GPS records of my trip, plus they could look at the odometer reading. There's no way I could have burned through a whole tank based on miles driven/ the car's fuel economy. 7/8 of the tank would have had to magically disappear. Eventually she tells me that the amount of gas used is closer to what my number was, but I was being charged for the gas I'd used during my rental PLUS the gas to refil. I explained that I understand business needs to make a profit, but this is highway robbery. No negotiations on it either. I asked if she had a supervisor and she said no, until I mentioned writing a 1 star review, magically she now had a supervisor to patch me through to. The supervisor basically said you're getting charged for the gas you used and the gas to refil at the exorbitant rate (Double whammy! I can understand getting charged once, but twice is insane). She then goes on to say she'll have her manager contact me- never happened, so here I am writing to warn you about the HORRIBLE customer service that Thrifty provides. Hopefully nothing goes wrong with your rental or you're ready for hidden charges that are non-negotiable. I'd recommend renting from any other company not associated with Thrifty. I'd have been satisfied if they told me I was only paying for the gas once at the inflated price. Unfortunately they don't care about repeat business or their online reputation. I'm also still angry that effectively the first tactic was to accuse me of lying rather than doing a reasonablity check (like how many miles I drove vs the car's rated fuel economy). Instead she had the audacity to just say it was empty! Also consider this hypothetical for a second, let's say that the tank was empty but I'd returned it with only 1/8 used, what happened to the other 7/8? Did someone syphon the tank or was there a car leaking gasoline? I'd think a rental car company would like to know that rather than potentially driving around a mechanically deficient vehicle!

Renting a car can sometimes feel like a game of "How many shuttles and escalators can you survive…read morebefore you actually see a vehicle?" but Alamo at the Cincinnati airport makes it refreshingly easy. The counter and cars are right at the airport. No buses, no confusing signs, no 20-minute trek with luggage. You walk off the plane, grab your keys, and you're rolling. The price for my trip was fair (which is saying something in the rental world) and the vehicle I received was in great shape, clean, comfortable, and exactly what I needed. The pick-up process was quick and painless, and the drop-off was just as simple. No surprise fees, no drama, and no weird mystery stains in the car (always a bonus). Everyone I interacted with was friendly, helpful, and efficient, which made the whole experience feel less like a chore and more like a smooth part of the trip. Bottom line: if you're flying into Cincinnati and need a rental, Alamo makes it stress-free, reasonably priced, and downright convenient. I'd happily rent here again, though I might still pretend the car is mine for the week just to feel fancy.

Reserved for a car online via Priceline. Arrived to CVG airport. Front desk staff was ok. Once I…read morecame to pick up the car, I noticed it was prepped and ready to go for us. The car and AC were turned on, perfect since the day was hot. Victor (?) greeted us and helped with our luggage. He also gave us some water bottles, too. wow! The car was great and had no problems. Erin helped us return the car easily at the end. Excellent experience

I rented from here and absolutely love this rental car company. Customer service was great to work…read morewith and the cars are always clean and drive smoothly. I highly recommend being an emerald club member. The idea of being able to choose any of the cars in the lane is awesome! I would definitely rent from them again!