The people that work there were amazing. They picked me up when I need a ride. They made sure I…read moreknew all that I needed to know about the rental. they told me to call them if I had any questions, which I did and they were able to help me.

Three words: EXCELLENT CUSTOMER SERVICE I needed a rental…read more... it was a bit of a challenge ... not for me, but for the staff. None-the-less they were professional with a smile. I'm definitely one that believes, some things are out of an Employees control aka "things haopen." The staff there handled themselves like Champs!! Very rare these days!!! Much appreciated.

Car rental center at CVG is located on site so that's a plus (no shuttles to go to an outside lot)…read more We're Executive members and were greeted promptly. Always trying a different rental that we've never had before, we also pick the lowest mileage vehicle, if possible. Employee was very friendly.

While my rental truck worked well ok the day I picked it up, the key fab died overnight. When I…read morewent to put the spare key into the door handle, the key did not fit. I called roadside assistance, who arranged for a tow and a replace vehicle. However, the store, where I was instructed to get the replacement, had not been informed that I was coming. Additionally, they did not have a truck, which I needed for my business trip. While I was provided a vehicle, I was unable to get to the job site on time for the first day of my trip. As I still needed a truck for the second day of my trip, I called back to roadside assistance to get another replacement closer to my second destination. They confirmed that a replacement wpuld be available. However, again, the next store had not been informed that I was coming. Luckily, they had a truck in the shop which was ready for pick up. Overall, better internal communication is needed to effectively work as a company and successfully service your customers.

I had a decent experience with them when I was in town for the Flying Pig Marathon. As a Fastbreak…read moremember, I was able to go straight to the parking garage for my car instead of having to first get in line at the regular car rental counter. I was given a white Toyota Camry hybrid. The car ran great during the duration of my trip. As it was extremely fuel efficient, I didn't have to pump a whole lot of gas when it came time to return it.

They did not have any cars when I went to pick up after reserving through Costco Travel. They…read moreoffered no assistance, and just abandoned us to find anything available from other companies. The mgr was not available and Kent at the counter was worthless. Customer Service phone rep did absolutely nothing to help and said we were on our own. Turned the matter over to Costco Travel who volunteered to look into the matter and get back to us. This Budget Franchise is the worst I have ever experienced and I will be turning in my Fast Break membership as it's worth nothing. The Airport agency should be looking into this shady operation.

DO NOT RENT FROM THEM. My sister was charged $450 to vacuum up some dried leaves that were tracked…read moreinto the car and on to the carpet. That is completely ridiculous. We'll never rent from them again!

So Disappointing! We have rented a car from the Avis Rent a…read moreCar in Erlanger at the CVG Airport a few times. This last time we accidentally left a men's puffer jacket on the back seat. We called the next day, but no one picked up the phone. We went on line and filled out all of the required fields on their Lost & Found site. There is a tab to click on to see items that were recently recovered, but when you click it goes no where. We then got an email that if they found our jacket they would let us know. I tried calling multiple times with no answer ever! I tried clicking the tab with no response ever! I tried emailing a few different addresses, but continued to get a form letter response that if they found our jacket that they would let us know. I tried emailing Customer Service and got the same form letters. We are VERY unsatisfied with Avis' lack of customer service!! Remember to empty your Avis rental car everyone because if you forget something you will NEVER see it again!

ENTERPRISE RENTAL CAR - DON'T BELIEVE THEIR LIES ABOUT ELECTRIC CARS!!!…read moreThis deception put me and my sister in a dangerous situation due to their electric cars. I called Enterprise on 3/18/24 & reserved a mid-size car for 4/11/24 at 9:00AM. On 4/10/24, I called Enterprise to make sure they still had my reservation for a mid-size car - and they confirmed my reservation. On 4/11/24 at 8:38AM, en route there when their agent called and said they only had electric cars available. When I arrived, the agent showed me a Nissan Leaf electric car and explained how to charge it. Before signing the agreement I asked the Agent a few questions since he knew I was heading to Tennessee: 1. How many miles does it get with a charge - Answer: about 250 miles - FALSE! - Truth was about 150 2. How long does it take to charge the car - Answer: about 20 minutes - FALSE! - Truth was 8-10 hours 3. How much does it cost to charge the car - Answer: about $2.50 - FALSE! - Truth was $12-$15 Based upon his answers, I accepted since he was supposedly an Enterprise "professional" and would not lie to me just to get me to accept the electric car. With that information, we set off on our vacation to TN which was about 290 miles away - which meant I would have to charge the car at some point. I drove down I-75 past Lexington, and started looking for a charging station when the car showed I had about 39 miles left. It listed a charging station but it was for the "hotel guests only" so I returned to the expressway and tried to find another location. The next charging station listed was no longer there. At 11:36AM, I called Enterprise and spoke with Hunter who said they could send a tow truck for us if we could not charge, but he never said anything about the 20 minute charging time. The electric percentage was rapidly decreasing but we made it to another station (barely) and started charging. After 40 minutes of charging, I was confident that we were good on electricity since the Enterprise Agent told me it only took 20 minutes for a full charge. The electric meter was only at 9%, but was rapidly decreasing as I returned to the expressway. The next exit was 10 miles away and the stress was unbelievable. We made it to Route 909 and turned into a truck stop - AT 0%! If that Exit had not been there, we would have been stranded on the Expressway in the pouring rain. At 12:33PM, I contacted Enterprise again and spoke with Kyle who gave me the corporate number to (1-800-307-6666) which I called at 12:59PM. Once again, I was given false hope about our situation - more lies! They said a tow truck would be sent to our location, and we would be taken South to London, KY to the Enterprise lot which was 10.5 miles away. They said they would have a "gas" car waiting for me, and then said I would be contacted in about 120 minutes!! Two more hours?? I canceled all of our reservations since this vacation was ruined! 2 hrs later, the tow truck came and he informed us that according to his work order he was not supposed to have any riders with him and that the car would be towed to the Lexington Airport - 75 miles North!!! That was in the OPPOSITE DIRECTION OF WHERE WE WANTED TO GO! He felt sorry for us and took us to Lexington. Messages 4/11/24 - 11:24 - "Thanks for choosing to rent with us at Enterprise Rent-A-Car. Customer service is our top priority and we want to ensure that your rental experience...is an excellent one."- WHAT A JOKE THAT WAS! 4/11/24 - 4:07 PM - "Your request for Tow has been received. Estimated arrival is 51 minutes....." - THIS WAS ALREADY 4 HOURS LATER! 4/11/24 -5:33 PM - Your driver from Enterprise is on the way. Track service here:" BY THAT TIME WE WERE ALREADY NEAR THE LEXINGTON AIRPORT! 4/12/24 - 10:25 AM (A DAY LATER!!) - "Hello, your driver is on scene with your 2023 LEAF." THIS WAS UNBELIEVABLE BECAUSE THEY WERE GIVING ME THE SAME TYPE OF CAR THAT I ORIGINALLY HAD.

ENTERPRISE RENTAL CAR - DON'T BELIEVE THEIR LIES ABOUT ELECTRIC CARS!!!…read moreThis deception put me and my sister in a dangerous situation due to their electric cars. I called Enterprise on 3/18/24 & reserved a mid-size car for 4/11/24 at 9:00AM. On 4/10/24, I called Enterprise to make sure they still had my reservation for a mid-size car - and they confirmed my reservation. On 4/11/24 at 8:38AM, en route there when their agent called and said they only had electric cars available. When I arrived, the agent showed me a Nissan Leaf electric car and explained how to charge it. Before signing the agreement I asked the Agent a few questions since he knew I was heading to Tennessee: 1. How many miles does it get with a charge - Answer: about 250 miles - FALSE! - Truth was about 150 2. How long does it take to charge the car - Answer: about 20 minutes - FALSE! - Truth was 8-10 hours 3. How much does it cost to charge the car - Answer: about $2.50 - FALSE! - Truth was $12-$15 Based upon his answers, I accepted since he was supposedly an Enterprise "professional" and would not lie to me just to get me to accept the electric car. With that information, we set off on our vacation to TN which was about 290 miles away - which meant I would have to charge the car at some point. I drove down I-75 past Lexington, and started looking for a charging station when the car showed I had about 39 miles left. It listed a charging station but it was for the "hotel guests only" so I returned to the expressway and tried to find another location. The next charging station listed was no longer there. At 11:36AM, I called Enterprise and spoke with Hunter who said they could send a tow truck for us if we could not charge, but he never said anything about the 20 minute charging time. The electric percentage was rapidly decreasing but we made it to another station (barely) and started charging. After 40 minutes of charging, I was confident that we were good on electricity since the Enterprise Agent told me it only took 20 minutes for a full charge. The electric meter was only at 9%, but was rapidly decreasing as I returned to the expressway. The next exit was 10 miles away and the stress was unbelievable. We made it to Route 909 and turned into a truck stop - AT 0%! If that Exit had not been there, we would have been stranded on the Expressway in the pouring rain. At 12:33PM, I contacted Enterprise again and spoke with Kyle who gave me the corporate number to (1-800-307-6666) which I called at 12:59PM. Once again, I was given false hope about our situation - more lies! They said a tow truck would be sent to our location, and we would be taken South to London, KY to the Enterprise lot which was 10.5 miles away. They said they would have a "gas" car waiting for me, and then said I would be contacted in about 120 minutes!! Two more hours?? I canceled all of our reservations since this vacation was ruined! 2 hrs later, the tow truck came and he informed us that according to his work order he was not supposed to have any riders with him and that the car would be towed to the Lexington Airport - 75 miles North!!! That was in the OPPOSITE DIRECTION OF WHERE WE WANTED TO GO! He felt sorry for us and took us to Lexington. Messages 4/11/24 - 11:24 - "Thanks for choosing to rent with us at Enterprise Rent-A-Car. Customer service is our top priority and we want to ensure that your rental experience...is an excellent one."- WHAT A JOKE THAT WAS! 4/11/24 - 4:07 PM - "Your request for Tow has been received. Estimated arrival is 51 minutes....." - THIS WAS ALREADY 4 HOURS LATER! 4/11/24 -5:33 PM - Your driver from Enterprise is on the way. Track service here:" BY THAT TIME WE WERE ALREADY NEAR THE LEXINGTON AIRPORT! 4/12/24 - 10:25 AM (A DAY LATER!!) - "Hello, your driver is on scene with your 2023 LEAF." THIS WAS UNBELIEVABLE BECAUSE THEY WERE GIVING ME THE SAME TYPE OF CAR THAT I ORIGINALLY HAD.

The BEST car rental service and experience I have ever experienced. I travel often for work and…read moreleisure. From check in to check out it was seamless and easy. I have never rented an EV car and misunderstood the meter, they helped me adjust my rate. Kaiden checked me out when I returned my car and I explained why my pre fuel was taken off and needed to be added back on and he accommodated. Hats off to Hertz. I will never travel with any other car rental ever again.

Warning: My Disastrous Experience with Hertz at Cincinnati/NKY Airport!…read more I felt compelled to share our recent experience with Hertz, which left us feeling frustrated and cheated. After renting a car, I discovered a piece of plastic missing from the back hatch. Surprisingly, Hertz didn't mention this at the time of pickup! Their own terms state: "You and we will check the condition of the vehicle at the start of the rental..." but there was no walk-through, no check-up - just instructions on where to find the car. We were exhausted after a long flight and simply wanted to get on the road. After spotting the defect, it was too late - we were already responsible in their eyes. We never caused any damage; the car was parked safely at my brother's house during most of our stay for a memorial service. In our attempts to resolve this with Hertz, we even offered to cover half the repair costs. Yet, we were met with dissatisfaction at their refusal and a hefty bill for something that wasn't our fault. I can't help but feel that if we had opted for their added cost of insurance, they might have provided us with a different vehicle altogether. It feels like they knowingly handed us a damaged car and left us to foot the bill. My advice? Think twice before renting from Hertz. They're not the trustworthy company they used to be. #Hertz #CustomerService #RentalCar #CautionaryTale

We reserved online with no issues. Arrived at the main desk in the airport by a helpful agent who…read morechecked us in. It was before 9 am and there was no line. Agent directed us up to the parking level to pick up our vehicle. A super helpful agent met us upstairs and directed us to our specific vehicle, discussed the pros and cons of alternative vehicles, and showed us the features of our originally reserved option. He even assisted in lowering the back seats. We signed out and left with no issues. The vehicle, a mini van, was new, clean, and worked great and was the perfect size and layout for our purposes.

Extremely disappointing experience with Enterprise at the Cincinnati airport this morning. The…read moreagent at the counter was rude and dismissive to my elderly parents, who were simply trying to pick up a vehicle. What made the situation even worse was that the agent insisted there were no cars available, which turned out to be untrue. Being treated poorly is bad enough. Being treated poorly while being given misleading information is completely unacceptable. Customer service should be built on professionalism, honesty, and respect, especially when dealing with elderly customers. Unfortunately, this location failed on all three. Based on this experience, I would not recommend Enterprise and will think twice before using them again.

We had to wait at the airport for 5-10 minutes for the Thrifty bus to take us to their lot. That…read morewas after waiting 20 minutes for our luggage, so you would have thought they would have been outside waiting for us. We had a misunderstanding with our payment, but moved past that and received our car. We paid for a "premium" car which is listed as a Maxima or similar, but they had an Impala for us, ehh whatever. As soon as my husband, our son and I got in and shut the doors, we got back out and took our things we had just loaded from the trunk and returned inside. THE CAR REEKED OF CIGARETTES!! We ended up with a lesser rated car, an Altima, which was nice, but smelled like... B.O.. It was dark when we accepted the car so we did not see all of the outside damage to the car until the next day. Clearly someone KILLED A CURB, and the front right wheel was damaged, and the tire was missing a chunk! I'm just thankful that tire did not come apart while we were on the highway!! Drop off was easy. I would not recommend.

I would rate a 0 if available. Not only was it incredibly expensive, I was charged without…read moreknowledge or consent to add an additional driver. I called their HORRIBLE customer service number. First time, they couldn't even find me after an hours call. Frustrated I hung up and called again. The second person found me, but was unable to help until I turned the car in... even though all I was questioning is the onetary difference in the first emailed receipt and the second emailed receipt. When I turned in the vehicle they finally explained it was the add-on of a driver. To add insult to injury, she said that if I had said something on that first day, she could have removed the charge. Took everything I had to not reach over the counter! It's not the $50, it's the principal of the matter. Never again Thrifty!

Renting a car can sometimes feel like a game of "How many shuttles and escalators can you survive…read morebefore you actually see a vehicle?" but Alamo at the Cincinnati airport makes it refreshingly easy. The counter and cars are right at the airport. No buses, no confusing signs, no 20-minute trek with luggage. You walk off the plane, grab your keys, and you're rolling. The price for my trip was fair (which is saying something in the rental world) and the vehicle I received was in great shape, clean, comfortable, and exactly what I needed. The pick-up process was quick and painless, and the drop-off was just as simple. No surprise fees, no drama, and no weird mystery stains in the car (always a bonus). Everyone I interacted with was friendly, helpful, and efficient, which made the whole experience feel less like a chore and more like a smooth part of the trip. Bottom line: if you're flying into Cincinnati and need a rental, Alamo makes it stress-free, reasonably priced, and downright convenient. I'd happily rent here again, though I might still pretend the car is mine for the week just to feel fancy.

Reserved for a car online via Priceline. Arrived to CVG airport. Front desk staff was ok. Once I…read morecame to pick up the car, I noticed it was prepped and ready to go for us. The car and AC were turned on, perfect since the day was hot. Victor (?) greeted us and helped with our luggage. He also gave us some water bottles, too. wow! The car was great and had no problems. Erin helped us return the car easily at the end. Excellent experience

I rented from here and absolutely love this rental car company. Customer service was great to work…read morewith and the cars are always clean and drive smoothly. I highly recommend being an emerald club member. The idea of being able to choose any of the cars in the lane is awesome! I would definitely rent from them again!