Avis, PDX, June 25, 2024, noon. Reserved a car and paid the deposit online. Arrived at the counter to see a line of over 50 people waiting AHEAD of us. Two agents (plus a "supervisor") manning the counter. It took us an hour and a half in line to get to the counter to pick up our reserved car (Prius or equivalent) which was not available. We were offered a Toyota Corolla instead. By the time we got to the counter, there were well over 50 people BEHIND us in line. All of the other car tental counters had no more than 5 people in line and were cycling through them very efficiently. When we asked the "supervisor" at the Avis counter why those companies had no lines, she said "those are customers with reserved cars and are just picking them up." And that the long lines at the Avis counter were just due to it being the summer season. Never again, Avis, never again. read more

I reserved a "mystery car." Everything on the website said it could one of several types: gas, hybrid OR electric. When I went to pick up my car, the kid at the counter said "only electric available for mystery cars." I said I don't want an electric car. Sorry, no can do. "We can give you a gas car for $30 a day more." "The website says Or electric." "No, it says it's entirely the manager's decision, and he says it has to be electric." I've checked. The website says nothing about "manager's discretion." It clearly says "OR electric." He could have given me what I wanted, no problem. Instead he seemed to take a great deal of pleasure in upsetting me with the huge extra charge I now had to pay. He also seemed to take a great deal of pleasure in trying to bully me into taking a car I was extremely apprehensive about driving. When I returned the car, the Avis employee knew nothing about how to get a wheelchair. Don't they train ANYone there on customer service? I ended up spending a huge amount of money on a very upsetting experience. Never again will I rent from Avis. read more

If I could I would not give any stars! I called Avis today to inquire about reserving a vehicle and was greeted by a foreign "gentleman" (not really a gentleman). He had a very loud tv in the background and had me on speaker. I had to ask him to repeat several times and he got irritated with me. When I asked him for a daily rate he refused to give it to me until I told him the date of pick and return. I tried to tell him that I would like to know the difference in price in cars and the I would decide how long I could rent. Nope! So incredibly rude! He was out of SF, CA. Will never call Avis again. read more

Expect nightmarishly long lines and abysmal service. This place consistently is understaffed and moving at a glacial pace. read more

Avis - Line - Car Rental Near Me - Portland, Oregon

I was skeptical about this place after reading the reviews after I prepaid. But I still had a good experience, maybe it's from utilizing the app. When we landed, we got the notification of the vehicle and what spot it would be at. We went upstairs to the Avis preferred section and just had to go straight to the vehicle. No lines or anything. read more

TIP: Costco membership allows you to add an additional driver for free. Avis has never been on the top of my mind when it comes to car rentals and my experience this time assures me that it still most likely will not be one of my first choices. We had to make an emergency trip to LA and needed a standard SUV the same exact night. With little to no options available from other providers, I had to settle for Avis and pay the premium prices at the airport. The car rental area can be extremely confusing for locals as you wouldn't be coming from the airport terminal. We had asked a team member and she informed us to go upstairs to the customer service area. Sadly, there was a sign there that informed us to go back downstairs to the other customer service area which we had originally walked passed! I would recommend checking there first before making your trip upstairs since you walk by there anyway. The vehicle they had provided me was a 2020 Toyota 4Runner. The first thing that I saw when I started it up was that it needed an oil change. In addition, I am not sure if the car rental industry has changed its regulations but according to the Avis team members, if you get a flat tire while operating their vehicle, you are responsible for the cost of replacing the tire(s). I have rented several times with Enterprise and was never told that. In fact, they even gave us another car for free! Fast-forwarding to when I returned the car, I had asked the team member if we could do a walk around the car to make sure I wouldn't get any unexpected charge for damages - he rudely replied by saying, "no." I responded by informing him that I'll do it anyways and just record it. I understand the importance of social distancing with COVID-19 and we were in a tight area but it was the manner that he had said it that was uncalled for. read more

Nononono don't do this to yourself. Took over an hour to get a car and the lady at the counter was just chaaaating away. Maybe its the dot matrix printers they use. If you want to waste an hour or more of your life this is the place. I travel a lot by far this is the worst I've ever encountered and that is saying a lot. read more

I rented a car w/ Avis in Portland OR and it was the worst experince I've ever had renting a car. On my return it broke down on the side of the road and took three hours to get a tow truck. I missed my flight and had to sit at the airport for 7 hours and had to buy a flight on another airline. The Avis manager at the airport told me she would zero out my bill, but did not. I was on the phone w/ customer service for an hour and they did nothing. Totally unacceptable. DONE with Avis! read more

Lousy business practices. I highly recommend anyone not renting an Avis vehicle. I reserved a rental car and for a special type of car that may be gas, hybrid, electric, or similar. Upon arrival at PDX rental counter, I was told that the only special car available was electric. I explained that we were driving through very remote areas of Oregon and would prefer to have gasoline or hybrid. I was then told that if I wanted, I could have a gasoline vehicle for $15 more per day, even though they had gas, hybrid, and electric vehicles available. The rental agent told me I would still have to pay $15 more per day if I wanted to use something other than electric. Since we were on a very tight schedule, I had no choice but to take the car agreeing to pay $15 more per day... A huge mistake on my part. Upon contacting Avis corporate office, I was told they didn't see any problem with what occurred at the airport and they would not refund me any money. That says a lot about a huge corporation like Avis. Personally, I will never use Avis again and I highly recommend if you do use Avis that you read and watch everything very very closely. Apparently bait and switch does not apply to Avis. read more

1 star is too high of a rating, Do not use Avis at PDX airport or any Avis location if this is how they do business. They stoled $480 from us, we had prepaid a car rental that they refused to provide for us. They refused to give us a refund. They also refused to make even a slight adjustment to the prepaid rental agreement to solve their lame excuse to refuse us the rental car we prepaid for in full. They outright stole our money, the manager lady there was as cold as ice about it showing zero empathy and just said oh well it's not my problem shrugging her shoulders. It was by far the worst customer service we had ever seen. One of the worst thefts by a business we had experienced and their lame excuse was that credit card used as the deposit when you pick up the rental car, the Avis desk claimed it has to be in the exact same name as the listed driver however their rental contract and website at the time did not state that. It only said a credit card will be required for a deposit. There were multiple credit cards they could have taken, even the person who paid for the car was there, but they refused them all. They refused to change that person who paid the rental fee in full to be the driver. There are many other low reviews on here for false damages or charges for adding gas fees to people who had no damage or filled up the tank right before dropping off car. They probably charged us the $480 for the 8 days while turning around that night or the next day and renting the same car to someone else. Their practices are unethical, unscrupulous and deceptive. Avis claimed they could not make any changes because they said it was rented through a third party which is what Citi Card travel indicated to us also when we called them during fiasco, conveniently this so called third party only briefly mentioned on our rental agreement. This is a message from Rocket Travel, Inc for Citibank N. A. was mentioned only once on our rental agreement but with no phone number and no contact info. Here is the deal, never do business with these people. Never reserve a rental car the says you will be charged in full 48 hours before picking it up, never pay in advance, stick with renting from Costco that has a cancel anytime policy or AAA or direct from rental sites using their discount codes but I hope no other customers ever gets ripped off like we did by Avis at PDX. PS after spending 2.5 hours at the rental terminal trying to solve this problem the manager lady called security on us to get us out of there but we were already leaving anyway. we had to take an Uber from the airport and Ubers on our trip costing an additional $250 in uber Uber/Lyft fees due to Avis refusing to give us our rental car or a refund. So now we are out $730 due to Avis incompetence. we never received a rental car or a refund, the emotional stress Avis caused trying to ruin our entire vacation would probably count in the thousands of dollars of damages, stay as far away as possible from Avis at PDX or any Avis if this is how they do business. read more

Very poor management at this Avis, wait times are ridiculous and they may not even have a car available even if you booked well in advance. Don't risk it if you need reliable service. read more

Avis Portland left us stranded in the middle of the night. We called Avis weeks in advance because we saw that our flight would be arriving later than originally planned, around 1 am instead of 11:30. We were assured that the counter had our flight number and would track the flight to ensure they're OPEN for the last arrivals. This turned out to be a lie. We arrived on the last flight and by the time we got to the Avis counter, nobody was there and we were told we had to come back the next morning. We had not arranged any travel for that night as we had been told explicitly by Avis that it wouldn't be necessary. This was extremely disruptive to our trip and we are VERY dissatisfied with Avis customer service. Would be zero stars if possible. read more

I will never use Avis ever again. EV. ER. Do not use. You will be sorry. You have been warned. read more

Zero stars. This place is shady AF. We got a charge for $159 because our gas tank was supposedly only 3/8 full. We disputed it with our credit card company, we even had proof that we were at the gas station 4 miles down the road filling it before our return time. Also, in what world does just over half a tank of gas cost $159??? The check in was terrible and took over 30min, the car they gave us was completely different than what we booked, and then they charge us even though we returned the car with a completely full tank of gas. Do yourself a favor and book at one of the other car rental places at PDX. read more

I needed a car for my stay in Portland to return at the SeaTac airport. I made a prepaid reservation directly on Avis' website and the reservation process on the website was a breeze even though I took the time to register as a preferred member. A couple of days prior to my arrival, I received a reminder email from Avis; and in the morning on the day of my arrival, I received another email telling me that my car was going to be waiting for me on the preferred floor and for me to just go in and drive out by showing my driver license to the gate attendant. The email also specified the type and color of car that I was getting with note telling me that if the car was not to my liking, I could exchange it. When I arrived at PDX and got to the rental car floor area, I went straight to the preferred floor as instructed and saw my name on the board along with other preferred members renting a car that day. An attendant showed me how to get to my car and a nice white 4runner was waiting for me. I inspected the car quickly, put my bags in the car, and drove away. Everything was so simple. Only reason why I'm not giving a full five stars is because a few minutes after I got on the freeway, the TPMS sensor light went off on the dashboard, which means one of the tire pressures was low. I actually had to stop by a Discount Tire Company to get the tires inflated. Although getting air at Discount Tire cost me zero dollars, it did cost me time and caused me an inconvenience. It wasn't my job to make sure that all the tires on a rental car were properly inflated. Honestly, if I didn't have to drive to Seattle, I wouldn't have bothered with it. But, safety first! Let's see if there's going to be any administrative issues when I return the car at SEA at which point, I might have to change my rating. Fingers crossed!! read more

Skip this place and use a different rental company. The lady tlat the regular counter that checked me in was friendly. She pulled up my reservation and told me I could have gone straight upstairs to the Preferred counter. It was my first time in Portland so I had no clue. Pluse there was no line so I didn't care. She asked if I wanted to upgrade to the next class of car for $10/day which I declined. She assigned me a car and we went upstairs to get the car. The car they gave us was a Nissan Sentra. We inspected the car and there was a huge dent in the trunk. Like it was rear-ended or someone backed into something. I went to the preferred counter to see if I could switch cars and was told I couldn't because all the cars were reserved. The girl at the preferred country had a "I don't give an eff attitude" and I didn't have the patience to deal with her so I just took the car. As we left the lot and drove down the street, a "Warning Malfunction" light came on and made a beeping sound. I called customer service but they said there were no cars, that she could tell, in the same class as the car I was given but I could go into a location to see if they had some that was not showing online. Um, no I'm not going to be driving around town and hope that a car is available. So I said "eff it" and I wouldn't rent from them again. Then we realized that the trunk didn't lock. Even when the car was locked you could still open the trunk from the outside. We didn't feel safe leaving our belongings in the car when we were out and about. Sad that the trunk is the only place you can hide stuff safely and we couldn't even have that with this car. This is my second time renting with Avis and my second bad experience. I won't rent with Avis again. read more

Very sad to read all of the negative reviews about this place, but I guess I was quite lucky. I ordered the vehicle type I wanted, paid for it, and became a "Preferred" member online. Not sure what that means, but I think all you have to do is order the rental, pay for it in advance, and sign up to become "Preferred." Upon landing at PDX, Avis is quite a distance away from the main gates. However, I appreciated not having to hop onto any type of shuttle just to get a rental. The process was easy: arrive to the second floor "Preferred" area, have the same credit card used in the original payment for the rental, have a driver's license, hop into the rental. The VW Jetta I rented only had 600+ miles on it. It appeared relatively clean, despite someone leaving remnants of what appeared to be tape on the interior of the front windshield. That's the only thing that made this experience lose one star - there should have been more attention to detail prior to allowing me to drive this car off the lot. The total cost of my rental for about 10 hours in PDX was approximately $100, which included insurance in case I drive the vehicle into the ocean or return it with one tire on fire. Returns were easy enough - just drive it to the Avis Rental Return at PDX and walk back to the gates. There is staff there to scan the vehicle's bar code, give you a receipt, and you could be on your way. read more

Avis - Not bad - Car Rental Near Me - Portland, Oregon

See all

Garbage Company, Garbage employees. Prepaid $1600 for a car rental and they told me to bring a debit/credit card when i arrive to make a deposit of $250. I get there and the guy in front tells me they only accept credit card. I only had debit card. i said when i talked with you guys in the phone they said debit card is fine. He said well they gave you the wrong information and there was nothing he could do since i didn't have a credit card. now have to wait 10 days to get my refund and don't have a rental car when i need one. PATHETIC. read more

Inna was amazing! The customer service was the best I have experienced at a rental car company hands down.

Huge line and only two employees working the desk. It took over an hour to get the car we reserved. read more

Avis - The line for Avis. - Car Rental Near Me - Portland, Oregon

Over 50 people are in line at the rental counter. I've been here 30 minutes and have barely moved. There's only 2 people working at the counter. Not coming here again read more

Got here at 12pm waiting for an hour and they don't have enough cars for the still long line behind me. This company fails in all ways.

After waiting an hour in line, didn't have the van we pre-paid for and was given a vehicle that wouldn't hold our stroller. Had to go back to desk to try to find vehicle that would hold kids and stroller as originally paid for. Total wait time for rental car has been over 2 hours and still haven't received a vehicle. I understand things are tough, but for the amount they're charging you should at least get the vehicle you pre-pay for! I'm a new customer and unfortunately this experience will make me choose a different company next time. The only positive is the front desk people are courteous and I know it is not their fault. read more

I certainly had a much better experience than most, to be sure. No wait in line when I arrived, though I was ignored by some chick for about 3-4 min. Nice guy tacked on 10-15 min time for my rental time. Upgraded me as I was not eligible to earn AK miles, for some reason. Super easy in and out for the car, which was 98% clean. Would use them again in the City of Roses. read more

Avis - Great for less than $18/day - Car Rental Near Me - Portland, Oregon

Worst rental car company ever! Not honest nor forthcoming. Never again will I rent from them.

I have never experienced such unhelpful employees. When we checked in we waited on line for over an hour. It took no less then 20 min per person. Once we got up to the front it seemed like the 2 woman working didn't know that they were doing at all. We had a coupon and she literally said "I don't know what to do with this" after a half hour of frustration she said she couldn't read it and wanted us to read the coupon to her... she didn't know what number to put in the computer, had trouble finding our reservation , etc, etc. it seemed crazy to me. When we brought the car back instead of someone being there to take it or just leave the keys in the car we had to wait in line again. We were 5th in line with 1 person working. It took 45min per person at the counter and it wasn't long before the line stretched further than I could see. This was absolutely crazy. read more

Wretched - terribly long line, waited over an hour, preferred customer but they wouldn't let me use the preferred line because I hadn't used it here before or some garbage like this. Don't rent from them- save yourself read more

I thought Id give Avis another shot since the price to rent is pretty good. I highly doubt they do much maintenance checks on their cars. This was second time i went to my rental and it had "safety inspection needed " message. Tires were all inflated to 30 pounds except one which was at 40. I will spend the extra money next time somewhere else. read more

Worst employees, car smelled of cigarette smoke, terrible customer service & oil change light was on entire vacation. The WORST experience with a car rental. Upon my arrival, I asked a simple question about a payment method and the employee raised her voice at me, grabbed a sign and shouted how "it's our policy! Don't blame me! ETC." mind you, I asked a small polite question. She went on how she's having "a bad day". Eye roll. So unprofessional. I was also traveling with my two little kids all day and night, we were exhausted. A woman behind us in line stood up for us and told the Avis agent off. She then felt bad and finally apologized. I was over it. NEXT, WAS A NIGHTMARE. She gave me a car filled with cigarette smoke and freshly sprayed fabreeze. It was disgusting. I went back into the office and asked nicely for another vehicle. THEN, apparently the man who cleans or brings the cars up for guests got offended because I wanted a new vehicle ?? He, the employee, got furious with us and then drove a few vehicles near me outside REVVING the ENGINES AND DRIVING Drastically absurd in a small parking garage. I feared for my safety standing there in front of the Avis customer service area. There were times he was so close to hitting other vehicles near by too. How is this even happening ?!? Don't like your job ? Quit. I couldn't believe what was happening. Oh and the damn oil change was on our entire vacay. Ugh. Never again Avis. This was Sep. 8th, 2020. @ 11PM. I'm also emailing the manager. Hopefully this Will never happen again to future guests. read more

I was excited to rent a vehicle through Avis, because I was able to reserve the perfect vehicle for my family. However, upon arriving at 10:30 pm with 4 sleepy children in tow, the vehicle they provided me with had a check engine light on. Because of the inconvenience, the woman at the counter provided me with a mini van to accommodate my family. The van, however, was quite dirty inside. Although it was bothersome, it was now past 11:30 and I needed to get my kids in bed. The woman said I DID NOT have to return the vehicle with a full tank of gas because of the inconvenience. She wrote a note on my receipt and signed it with the initials "RL" per "Chan"'s request. Cool, I thought. Half way into our vacation the oil change light began blinking incessantly. I returned the vehicle, and the guy said I was good to go. Come to find out, I was charged a total of $805, when my agreed upon amount was $580 for 11 days. After much back and forth, they finally refunded me $154, still owing me $80 which I have not seen. Suffice to say, I would not recommend renting any vehicle through Avis. read more

I rent from Avis about every month for work travel, and pretty sure this was the last straw! The only reason to rent from Avis is if you are 100% certain you are not going to have any issues at all!! If you have to call customer service, oh watch out!!! Be sure to have about an hour of time, a load of patience, and probably a beverage!! These people are trained to be UNhelpful!!! They only follow a script!!! I'm so done with these people! read more

AWFUL. SHIOW-FENG was absolutely terrible to deal with. She did not have any patience or provide clarity in the price discrepancies that we were dealing with. After getting extremely frustrated with us, she pushed us aside with a printed out receipt to interpret on our own while she tended to other guests. Once we were ready to finalize our purchase, she rushed the transaction without letting us know that further holds would be charged to the account. I will never use Avis again. The car worked well with great gas mileage and was clean. Checking the car in was simple and quick, only reason for the 2 stars. read more

The rep at the front desk was a real jerk. I'm a preferred customer but don't usually rent with Avis, and there is no signage to indicate that you should go straight to your car. I tell her I have a reservation for my name and she quickly takes up a hostile tone asking me why I want to exchange my car for another (???). Eventually she explains that I head straight out to the lot to pick up the car, but not before switching tones again and acting like she was explaining it to a small child. Eventually get to my car, filthy inside & out with an oily steering wheel and the seats covered in pet hair. Rent from somewhere else if you have the option. read more

I booked a car with Avis at a price that included taxes and fees. I get to the Portland airport to pick up the car and was presented with an estimate that was more than double the agreed upon amount. I protested but the lady at the counter said that this was normal and that it was just "taxes". If I wanted the car, I would have to agree. Considering that was the only thing available, I had no choice and this was a huge scam. Avis customer service doesn't care and takes forever to respond to emails. They claim that I returned the car late though I have written proof that the car was returned 10mins early. Very poor service all around - Beware of additional charges! read more

I had an accident and really needed a rental car. Yes cars at this time are in short supply and nobody seems to have them in. BUT Avis went far beyond just saying they had no cars. They DID have cars and could put me into one inside of one hour! The problem is, they were charging 200.00 a DAY FOR A CAR! I told the guy this was scalping and it didn't bode well at all for Avis. My advice is to NEVER use Avis as they are corporate low lifes. read more

Where do i begin? When we got our vehicle...Gas tank was a little over 3/4. I tried to call them but they never answer or rarely answer. when i returned the vehicle i filled it up to the Full mark (but apparently their computer said i was short 4.5 gallons. so they charged me 9.99 per gallon to fill the tank. I called back to explained that i shouldn't of had to pay because I returned the vehicle with more gas. I was told that the vehicle had a full tank and it didn't. I was able to get through to their customer service one time. I told them the situation, Adrian, the person working there said he would give this to the manager to get it corrected. two weeks have passed and nothing. Try calling them and no one picks up the phone. The phone rings and rings and no one picks up. one time, when they did pick up.. the person on the phone asked me to hold. waited 30 minutes then the line went dead. Don't get me wrong, initial pick up was good. Here's the best part...they asked me why i didn't go in after i dropped off the vehicle. The person who checked me in said, everything is good. have a great day. I asked twice, do i need to do anything? I didn't even get a receipt... ? I didn't see the final charge until a few days later and by that time, I was already back home. I just wish they would just pick up the phone and respond to my request. Will never rent from AVIS again. read more

Best experience I've ever had renting a car. The staff was so friendly. We opted for a mystery car and they gave us a jeep wrangler, super awesome! read more

Let me give the pros and cons. Pros: very easy location within the rental car area. Very personable representatives that were kind and friendly. Cons: Everything else. My husband and I reserved a car for a one way road trip from Portland to Sacramento. We would have the car for one day. Wanted an economic car with good gas mileage and found one on their site for 30% off (sale). Went to the counter to find that the initial car we wanted was not available (which isn't unheard of). Had the option between two cars and went with the one that had better gas mileage - a Chevy Cruise that would become the grodiest rental car I have ever had the mispleasure of renting. We were eager to get on the road and I did the standard walk around the outside of the car to take pics/video to show the condition of the car prior to departure (in hindsight and looking forward I will no have to do this with the interior as well). Got to about Salem when we first noticed the "funk". We had been in heavy traffic with the windows rolled down as opposed to a/c. Once we hit cruising speeds and closed the windows, an odor of musty B.O. and smoke (wth?!) started to come through. Ever so faint, but would intensify with outside temperatures and a reduction of the a/c. As a result, we never dipped below 80% a/c force at all times. Then we started to look around. The headliner on the drivers side was worn and stained, gouge marks (deep too!) were all over the plastic for the seatbelts, footwells and center consoles. A whole popurri of random, well-seated crumbs and funk in the shift housing as well as in between the seats. Random droplets of a sticky substance on the vents and center console. The longer we spent in that car, the quicker we wanted out. I returned the car gassed up to the rental area at SMF the next day and all the agent could say upon my bringing up my concerns as well as noting I had sent an email mid-road trip to their inquiry address with regard to the nasty ride we received was "why didn't you drive back to Portland to let them know"? As yes, why shouldn't I have doubled back approximately one hour (on a good travel day!) by the time we started noticing things to point out the fact that they allowed a car out for rental that should be nuked from orbit? Whatever, show a lack of concern. I'll be sure to never use Avis from here on out. read more

See all

This time we had a great experience. When we got to our parking spot where the car was supposed to be...no car. We then went to the counter and the agent gave us a nice upgrade. Great car and great service. Better then when we went to Boston and got the terrible car and then exchanged for a filthy car. read more

How do you reserve a vehicle in advance and when you arrive Avis doesn't have it? Needed a truck for a job and when I got there they told me they didn't have any trucks. Never going back to Avis. This isn't the first time they've pulled stunts like this. read more