I had an excellent experience with Avis at PDX Airport, thanks to Kiran. She was extremely professional, courteous, and accommodating throughout the entire process. From check-in to vehicle pickup, everything was smooth and efficient. Kudos to Kiran! read more

Getting the car from here was very easy. We were able to bypass the counter and head straight to the spot our rental was in. They need to do better cleaning the interior though. Just at a glance, we found food and receipts left over from the previous passengers. Returning the car here was a pain though. We followed the markings and signs to return the car, and were waiting for someone to come check us in. An employee yelled at us saying we were not supposed to be in that lane/aisle, even though it was open, not coned off, and there was no one directing the returning cars. Then, we were directed to drive up and out, and back into an empty spot in front of the previous aisle. Still, no one to check in the cars. I guess it's just normal for people here to get out, leave the keys and walk to the terminal. We aren't quite as trusting, and would like the confirmation that we had indeed returned the vehicle. read more

I would give 0 out of 5 stars if I could. Its really hard to believe how little these guys care about any of their customers. Also, word to the wise, they own budget too and they are just as bad. They rent out vehicles that they don't even have, they willfully give you unsafe vehicles, their customer service is made out of porta-potty sludge. They agreed to give us a refund after a truly HORRIFIC experience, but they never issued the refund. And then they played dumb when we tried to ask about it. Really dishonest, unhelpful, annoying company. If you are a mouth breathing idiot scoundrel who enjoys wasting peoples time and money you would do quite well to work at this company, but perhaps rent your cars somewhere else. read more

We booked a mystery car for 5 people. when we arrived theyy told us the only vehicle available was a 15 seater Chevrolet express bus. They did offer to change that for a smaller car at $25 a day extra! No question about suitablility or extra fuel costs or anything. Very unhappy with Avis. No help emailing suport after. just gave us a US phone number when we are in New Zealand read more

TERRIBLE SCAM AVIS PDX AIRPORT I had a reservation to pick up a car and return it at Seattle Airport. The rental was fully paid in advance for $34. Upon arrival, I was told the only vehicle available was a 15-passenger commercial van, which was unsafe and impractical for me to drive due to its size--like a small bus. They keep telling me it's a supplier choice I have not choice but drive this bus! Or pay to upgrade to smaller car. I have been booking suppliers choice for years never had anything like this happen !!! I contacted customer service, and they advised me to pay for an upgrade, assuring me the difference would be refunded. After paying, customer service put a note on the reservation and confirmed the refund would process within 48 hours. This happened after I spoke to supervisor Lindsey O'Brien who insisted they had no other vehicle options and that I would have to pay for the upgrade. I told her it's a bait & switch she did not offer any alternative whatsoever and she was not really concerned or seem to care at all! Zero empathy. A few days later customer service processed a refund then it was reversed by the airport agency Thanks Lindsey, and I was charged an additional $258.24 Filed a complaint with customer service I did not hear anything back. I will never do business with them again!!!The supervisor LINDSEY O'BRIEN could have solved this easily she chose not to. Complaint filed with Better business Bureau and I will keep going up the channel until I get this resolved. I'm shocked such a big company is engaged in such a practice !!! read more

Update: I finally figured out the name of the employee who checked us out--Jasem. Unfortunately, my experience with Avis has only gotten worse. When my mom and I tried to resolve the issue today, the staff was incredibly rude, speaking to us in a demeaning manner as if we were children. Instead of addressing the real problem--the lack of transparency when adding extra charges--they acted as though we were a nuisance. When we first rented the car, Jasem never properly explained what he was tacking onto our bill. After a long flight delay, all we wanted was to get home, and he made it seem like the additional charge was just a deposit. He never mentioned all the unnecessary add-ons he slipped in. To make matters worse, when we went back to address the issue, the older white team lead barely cared to listen or help. She had zero interest in resolving our concerns and acted completely indifferent. Meanwhile, the rest of the employees stood around, chatting amongst themselves instead of paying attention to customers. Avis, this is unacceptable. Your customers deserve clear communication and respectful service, not condescension and indifference. read more

I've never been disappointed at the lack of professionalism of this company. I waited in line for 2 hours to get my car. It wasn't the car I was promised. AVIS Customer service sucks! You can't get a hold of anybody from the company.If they, if you do, they don't have any answers. They overcharged my account by seventeen bucks for a car that was left full of fuel with no damage and full coverage insurance. Paid for an advance no less!!! THEY CAN'T EVEN HANDLE THE PROBLEM TODAY A NDI'VE GOT TO CALL CUSTOMER SERVICE TOMORROW AND FIDDLE WITH THOSE.IDIOTS!!! Do not waste your time fucking with these people!!! YOU HAVE BETTER THINGS TO DO WITH YOUR LIFE... Worst customer service ever!!! My next car will be with hertz.I've heard they're excellent!!! read more

Scam artists are saying I caused almost 20k damage to interior and never sent proof and accusations were 4-6 months after rental when there was ZERO damage anywhere in or on car and someone checked car in with ZERO problems! Stay away from these ass clowns as now I need a lawyer for their bs scam since they sent to collections! read more

So this guy wouldn't rent me a car after my flight was late (I had an Avis reservation) and calls the cops on me. He was mad that I asked him Avis policy questions and then later took his picture but I only did it because he wouldn't tell me his name. Avis needs to fire him Update, spoke to staff at Avis next day and they said his name was Mohammed. read more

Avis - Mohammed? - Car Rental Near Me - Portland, Oregon

Chose Avis because of their low prices. Not the best experience for myself or others. Doubt if I'd rent from here again. One line for 2 different rental companies, located at the airport, not a shuttle ride away as I was expecting. I was told I didn't add info to my online customer profile (pre checking was supposed to speed up the car retrieval process) so I had to fill it in or else walk to another part of the airport at a different Avis location. After a technical glitch signing in, the employee helped to enter my info in her computer. The three of us were expecting a full-sized car like a Camry. We didn't like the Dodge 2-door sports car we were given, so I went back and chose a Corolla instead. The Avis app gave me a QR code for the first car to leave the parking structure. None appeared for the Corolla so I went back a second time to the Avis booth only to be told I could just drive out without one. **It would have been convenient, hassle free and time-saving to be informed of this from the get go.** While waiting in line for the second time, this poor couple in front of me were having trouble paying for their rental. The only form of payment they were told to use wasn't accepted and they didn't have any other credit cards. The Avis employee didn't seem concerned with their predicament. My Toyota rental was fine except I had to open windows or else some car chemical gave me a stomach ache. Thankfully returning the car was so easy. Just pulled up and a nice employee scanned the car and directed me where to park it. read more

Wanted to give a shout out to Tia R. My wife was there on business and is English second language. She was patient and oh so helpful. She made the experience great and was very very much the reason we stick with Avis every time! read more

There are so few staff at this location you will wait over an hour. Please go elsewhere for a car at PDX!

During my trip to Portland I received an unfair parking ticket. I called the court and got it removed and overturned. However, Avis charged me the full ticket amount. I contacted Avis and showed them the letter and they just keep auto responding on email to pay them for the ticket amount. I have sent the dismissal letter to them, reported this as fraud and they still wont clear the charge. Service rep "Belly G" continues to send me automated emails and wont even read the documents or emails Im sending them. read more

The car rental center is located inside the PDX airport. The lines are horrendous as it seems like there aren't too many employees for each car rental company. Although the lines are awful (just expect long lines), the service was good. I was skeptical of the car that they provided me at first, but I did enjoy using it very much. read more

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Avis Check in at the Portland Airport is totally mismanaged. We had to wait over an hour in line to get our car. There were only 3 agents and the line was so long. read more

We waited in line for almost two hours only to be told that they didn't accept our bank, they were voiding my reservation, and the car they WOULD rent to us would be over $200 MORE than what I already was quoted. The service was pretty rude, and while I completely understand that they are dealing with tired and grouchy travelers, they were very brisk and rude with us when we were trying to grapple with a crappy situation. I'm extremely disappointed and embarrassed over this. read more

OK, it was Thanksgiving day and I read all the reviews that it was going to be a nightmare long lines. Just everything was going to be horrible. We flew in from San Diego. We went up to three flights of stairs. No one was in the line. We got an upgrade. They were very nice once we were done, we dropped off our vehicle and it was that easy. The vehicle did have damage. We took pictures and video of it and that was it. Excellent excellent excellent excellent experience. read more

Avis - Damage to the rear bumper on the right before we took possession of the vehicle - Car Rental Near Me - Portland, Oregon

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The worst car rental experience I've had. I will never book with Avis and i tell my friends and fam not to rent from them. I booked a car online and checked in and got all my information done early. Arrived to the rental car location to find Avis's line reaching the airport exit and was told it would be a minimum 2 hour wait. I didn't even receive an email stating to expect a wait. I had a job interview scheduled two hours post arrival. So I decided to cancel my rental and get a Turro. As I leave the airport I'm on the phone with an Avis representative named Jamal or Jamil I explained my situation and asked for a refund as this was not my fault, the two hour wait defeated the purpose of the car. He told me a refund would be issued. Three weeks later I have not received a refund. read more

Night and day from my last Avis experience!!! ( SLC Airport Avis was a nightmare, avoid at all costs ) PDX Avis was a breeze and the best part was Mohamed, who was not only kind and patient and friendly, he gave me a much needed upgrade to a safer car for the weather, and hiking recommendations from his personal experience. Charges were kept to a minimum! He was human, professional, and a pleasure to interact with. Mohamed I hope you're reading this because I took these photos to share !! Loved everywhere you recommended. Will try the Moroccan place next time read more

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I wish I had read previous Yelp reviews. I'm in a line of at LEAST 200 people. I've been here an hour and still 50 people from the counter. Three customer service reps at the counter. I had reserved through Costco travel and it did me no good. Don't use Avis! read more

Avis - Wait line for Avis on 9/12/24. - Car Rental Near Me - Portland, Oregon

We rented a car in Las Angeles and returned it to Ontario Airport. Obtaining the car was quick, and the person who helped us get the car was kind and helpful. The problem was when we returned the car. We had some sand on the floor mat and 1/2 of a pretzel and they charged us 125.00. Apparently, this caused the car to be out of commission for an entire day. They have the slowest vacuum process that I have ever heard of! There are so many car rental places to rent from but I just removed one option from my list. read more

We made our 25 minute walk from our terminal gate to baggage claim then over to the Avis car rental line. There was approximately 50 people in front of us which wasn't to bad as they had 4 desks open. Then we saw food delivered to their backroom for some type of party. One by one, the employees at the desks started dropping off to join the party. Soon there was only one desk open and then another 50-60 people showed up. After waiting 45 minutes with the line NOT moving, we went over to the Dollar car rental and got a car in 15 minutes. Needless to say we will not being using Avis in the future read more

Horrible customer service, company attempting to scam with dishonest pricing for the car rentals, and extremely hard to get a hold of. Dont go here, choose a different renting company. read more

Oh I could spend a lot of time to write a review of how terrible Avis @ PDX is, but just read the reviews below to get an idea. In short: 1. We paid almost $300 to upgrade to 'Luxury', and the Infiniti crossover was lame and all marked up with paint damage. 2. A lot of the staff were super rude. 3. I switched to an economy rental, and the gas tank was not full. Yeah, AVIS @ PDX are horrible. Do not use them. There are many other agencies at PDX that are better value. read more

I originally rented a car from the downtown portland AVIS location. I made the reservation over 1 month in advance. When I went to pick up my car at the downtown AVIS, they told me they had ran out of cars and said that my best bet was to go to the PDX AVIS. The PDX AVIS was unapologetic and unsympathetic and simply told me that the downtown AVIS was a franchise and that the PDX AVIS does not honor reservations for the downtown AVIS location. They further told me that the PDX AVIS system can't see reservations for the franchise locations. they told me they ran out of cars and coldly told me what my options were. The entire process was very cold and matter of fact, the lady at the counter told me I should have booked w/ PDX AVIS first. I told her how am I supposed to know that the various AVIS locations don't talk to each other and are independent. How am I supposed to know that different AVIS locations don't honor prices for other locations? I ended having to reserve a larger vehicle which ended up costing me twice as much as the original reservation at downtown AVIS. The entire process was annoying and terribly executed. I had to take an uber from downtown to PDX just to be told they didn't have the car I wanted and that they don't honor other location prices and that they are independent. Terrible experience overall. read more

Avis in general has changed to increase their prices if you want to rent a one way trip. The cost is ridiculous. From what I gather it's because the amount of cars being supplied has declined so this change is to make sure that you bring the car back to the location you rented from. One way rentals are frowned upon and quite expensive from Avis. Due to this, I will start renting from your competitors. I suggest others who need a one way rental do the same. This company USE to be a good company. No longer!!! They don't care about the costomer at all. read more

Such terribly slow service and not enough help at Portland, Maine airport. Employee left the area went to the back of office for 5-10 minutes - not sure what he's doing. read more

I was at the airport for 6 hours after my car battery was shot and needed to be taken to an auto shop. I tried to rent through several rental companies but AVIS was the one that opened the earliest (at 5am) so I chose to rent with them for times sake. No one showed up to work till 5:30 (after I had already been at the airport since before midnight). She was unprofessional and generally rude after having shown up late with no apology. Such a weird stressful experience that I will certainly not be booking with them in the future because of. read more

Nice cars but dont rent too early. No matter hiw many days in advance you cancel its a $50 charge

Please hire some employees. The wait for the car was longer than the flight. Should not have payed ahead of time

This is the last time. Ever. Just like last time, I'm waiting in a one hour line to get my already reserved car. All other brands have NO LINE. Never, ever again am I booking with Avis or its affiliates Budget and Payless. read more

Avis preferred is worthless, the customer service is worthless, the cars are garbage, the wait times are wildly long. Oh you are Avis premium preferred so you won't have to wait in line? Think again! That would require actual staffing and effort from Avis at PDX. Avoid at all costs, you could probably walk to your destination faster! read more

9/2024 trip to Portland turned into a nightmare thanks to Avis at PDX. We arrived at 12:00 am to find a line of 50-100 people, and TWO people working the desk. The line was about a 1-2 hour wait! Eventually we went with another car company, for double the price, just to get out of there. Multiple people told us it is always like that! STAY away!!! read more

Avis - 1-2 hour wait - Car Rental Near Me - Portland, Oregon

I've rented through Avis Preferred around the US - Avis PDX stand out as the absolute worst. Just beyond bad. Avis Preferred never works right here. Supposed to head to your car. It's never there, or, like recently, the wrong car is in the assigned slot. I was told to "walk around and find the right one." No, Avis, that's your job. Go down three flights and try again. Wait in line - the whole point of their program to avoid. No apologies, no comments, just continuing horrible service. Car has 60k miles and smells strongly of body odor. Paul Blart mall cop security has an attitude, and like the people at the desk and who run the place, should be fired. No response to my complaints of such awful service. Go anywhere else. I cannot emphasize enough how bad the people and service are at this location. read more

Rented a jeep at the Portland Airport. After returning the vehicle, I received a letter saying I was charged $450.00 for some dog hair. It is extremely excessive since they should be vacuuming the vehicles between each rental anyway. I will never rent from the Avis Group again. My nephew had the same experience. Once in Hawaii, he was charged an exhorbant fee for sand. If you choose to rent with the Avis Group, maybe plan on getting the car detailed before returning. Would be cheaper. read more

The line at Avis/ Budget car rental in the Portland Airport is was extremely lengthy. There were 7 stations and only 3 agents. Since Avis and Budget are the same company they share the same line adding to the holdup. It took over an hour to get to an agent. Someone asked if there was some technical issue and one of the agents said no, it was just that everybody comes at once. Duh, its an airport. The whole time we waited in line it didn't appear to get any shorter and the other rental car companies had hardly any lines. We did request a Camry and got an Altima. No biggie but obviously you can't be sure you'll get what you ask for. That being said the return process was actually easy. read more

This company left us stranded with a vehicle that should of never been allowed to be driven off the lot, Les Schwab called the vehicle a "Death Trap" there was not an adequate spare, the caps to hold the tire in place didn't fit the car, the jack was not appropriate to hold the weight of the Vehicle, the "roadside assistance" we purchased was a joke, they don't come out and help you, you have to get the car fixed, then they reenverse you??? How does this help??? Avis budget car would only give us 200.00 back from a purchase of over 1000.00,, Don't....get a car from this company I had to give them a star to post this, but they don't even deserve 1 star.... read more

They first gave my car that i specifically reserved away, which led to a long wait for a replacement vehicle. Despite promises of a discount, they failed to deliver. Now, they're charging me $590 to extend my rental for just 6 hours due to a delayed flight. (2 times the actual rental price for a week..) I can't reach the actual location and am only redirected to a call center that lacks the authority to resolve issues or offer assistance. The customer service is non-existent, and the claim that they have 'no power over rates' is frustratingly false. This company hides behind its employees and provides no real support, effectively taking advantage of customers. Avoid this company at all costs! read more

4/5 stars because we had to wait for the only woman working the front desk at 3:30am to come out of the bathroom so we could check our car in. I understand it was early but we would have appreciated a (be back in 10 minutes) sign so we knew to wait. We have returned cars at an odd hour and had to put the keys in a lock box but in this instance we could tell there was someone working behind the desk, but couldn't locate her. Anyway... We rented a Kia Soul for 4 days, pick up on a Friday and drop off Sunday, and paid $145. We had never driven a Kia Soul so that was a new experience. The car was clean, didn't smell like smoke, and had a USB port. No XM radio. Apparently Avis has a main office in Virginia Beach VA because the charge was flagged by our bank due to "suspicious activity." Being in Portland for the weekend and having other charges in and around Portland and then throwing a VA charge in there was suspicious I suppose. Had to settle that on Tuesday when we got back. read more

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First things first, when we picked up our car we were told that the name used for the reservation (mine) must match the name on the card you are using (despite the car rental being secured with my husbands card). Thus, we had to use a debit card that had my name on it and it was an extra $400 because I was "now using a debit card" instead of a credit card. This was not transparent at all when reserving the car. Thank goodness I bought my card with me. I was told we'd be able to switch the card when we returned to whatever card we wanted to use, which brings me to my next problem. Secondly, the return. We arrived at PDX to return our car. Car rental closes at 1am per the Avis website, we arrived at 12:45/12:50am to return the car. They were closed. Now, I don't know about you but I know when I am supposed to work I am supposed to be there until the posted time, this is false advertising not being open until the posted time on their website. I tried calling the Avis customer service representative to find out why no one was there to take the rental even though we arrived before closing, but was re routed to the "after hours" although it was not after hours per their website. Never again. read more