BUYER BEWARE: "CarMax Certified" Truck Failed in Hours, Leaving Me Out $27k Cash I purchased a "CarMax Certified" 2022 Nissan Frontier (48,000 miles | VIN: 1N6ED1EKXNN614393) from the Clackamas location for over $27k IN CASH, expecting a reliable vehicle for my family and business. Our salesperson, Ian, was professional and great to work with, but the confidence ended less than two hours later. While driving home over the Oregon Coast Range with my 7-year-old daughter, the transmission began slipping, hesitating, and violently jerking forward at highway speeds. A local mechanic inspected it, and Nissan later confirmed a major transmission failure. Worse, Nissan found clear evidence that the transmission had been previously tampered with, removing the factory warranty coverage and throwing responsibility entirely back onto CarMax. The Corporate Runaround: Instead of standing behind their "certified" vehicle, CarMax has subjected me to a week of exhausting escalation and dodging: Service Manager John (Beaverton): Has held the truck for 6 days without providing a diagnosis. He doesn't return calls, ignores Nissan's service department, and literally laughed at the mechanical failure. Operations Manager Elliot: Recited a rigid corporate script to explain why he won't help. General Manager Eugene (Clackamas):Friendly enough, but completely lacks the authority to resolve the issue. The "Solutions" Offered: CarMax has verbally offered completely unacceptable options, refusing to put any of their extensions or promises in writing: 1. A sketchy repair: Forcing me to accept a truck with a known history of tampering, zero Nissan powertrain warranty, and a used/rebuilt LKQ transmission (which Nissan mechanics advised is a dangerous long-term solution). CarMax refused to include a MaxCare warranty to offset this massive risk. 2. An indefinite replacement search:Waiting forever for them to source a truck from across the country, while expecting *me* to pay the shipping costs for their failure. They refuse to do a fair price exchange for comparable trucks already available locally. 3. The Refund Trap: They told me it will take up to 10 days just to get my cash back. The Bottom Line: Vehicles break, but the way CarMax handles it is the real nightmare. Because they are holding onto my $27,000 cash for over a week, I am physically trapped without transportation and completely blocked from buying a reasonable replacement vehicle elsewhere. They gave me a small SUV rental that doesn't fit my business needs, meaning I am actively losing work income every single day while they sit on my money. My Advice: Do not trust Carmax. I thought I bought peace of mind; instead, I bought a $27k project, a week-long fight, and a complete loss of my transportation and livelihood. read more

We arrived on an overcast Sunday late afternoon a few minutes before our online appointment to sell our car. Everyone was pleasant and helpful with all the details. We had coffee as we navigated through the process. They offered us exactly what they did online and the whole process from walking in to walking out only took 1 hour and 15 minutes. We are very pleased with this experience and know someone else will enjoy the car as much as we did. We're moving on. read more

10/10 easy, fast, stress-free and fun experience buying a used car with Duran. Scheduled the test drive, came out and verified that the car was in great condition, and completed the purchase in a couple of hours. Duran and all the other staff made the purchase a great experience-- this is the only way to buy a car going forward. read more

CarMax - Car Buyers Near Me - Milwaukie, Oregon

bought a car w the extended warranty. the car was a covid year and has the wrong size foam strips. (probably to another car) and they said they shrank because of heat and wasnt covered under warranty. the salesman named eugene told us those would be covered when we got the car. i should file a law suite. f this place!! read more

I don't usually write reviews for bigger companies, but I wanted to share my positive experience at this particular branch. The process of getting my immediate quote online, showing up a week later (without an appointment), checking in with my quote code in 1 minute, waiting for 15 minutes for them to generate paperwork, signing paperwork for 5 minutes, waiting 5 minutes for the check, and then cashing my check with my phone app in the store was seamless and pleasant. To top it off, the young lady helping me ordered me a Lyft back to my house. This last gesture of kindness is the whole reason I recommend this place to others. Someone was actually paying attention to a person who just sold a car and brought their bike to ride back home for an hour in scorching heat, so they decided to help, which in turn made my day. read more

Sold a vehicle for the third time to Carmax. Their online offer was 3% above Blue Book Trade-in, but 17% below Blue Book Private Party. I hesitated, but accepted the offer so not have to deal with meeting multiple potential buyers, worrying about fraud or worse, haggling with irritating dealer salespeople, and dealing with the DMV. Although I made an online appointment, they started the process when I showed up one hour early. It took about two hours which was longer than previous times. There was a coffee machine, but no cups. Sherry was a pleasure to deal with, very thorough and professional. read more

I felt rushed and pressured to make a decision on my trade-in by sales rep David Pick. I will never again give my business to CarMax.

I used to be a regular CarMax customer, never again. After finding the mini van I wanted, I applied for credit, was approved, paid to have it shipped here from out of state. While it was in transit, I was advised to take my old van in for an estimate, while I was waiting for the results of that, the salesman goes over the stats of my old van, and, discloses a previous accident that was not disclosed to me back in Mar 2021 when I bought it from them, now it has a depreciated value due to the old accident on record ... how is this my fault, they sold it to me this way without disclosing it. Then, a couple of days later, while I'm waiting for the call that my new (to me) van has arrived and to schedule a time to come in and complete the buying process, I receive a call that they're released my hold on the new van and returned it to their inventory. No one called me asking me to come in, just wham, itz over. I called and asked to talk to a manager about this, and, here we are, a week later, still waiting, no one called and left me a message while I was working, and, now, I see my shiny new (to me) van, that I paid to have shipped in from out of state, now listed in their regular inventory. I hope someone enjoys my new van I used to refer everyone to CarMax, have had at least 6 friends buy from them because I referred them over the years, and now they get their customers to pay to import their stock to their store, so they can sell it. This is not good business in my book. read more

Took a vehicle in for repairs 30 days after I bought it. Communication was nonexistent. The service department refused to return calls and emails. I finally had to drive out there just to get any information. Understaffed, overworked staff. Took a full month to get the car back. Getting the mechanic paid was like pulling teeth. They got the job done with much prodding. read more

Do not purchase Maxcare warranty. A big waste of your money. We had a ongoing situation with carmax service, could not figure out our oil light Replace after market sensor part. Maxcare makes you pay $300 deduct per incident which is bad after paying $3,000 extention warranty. These companies always tries to avoid their responsibility I gave up went to Ford problem fixed but including rental car and repairs still $860 Terrible Maxcare still stuck us $300 deduct over an ongoing problem Take the car your looking at to your mechanic for assessment before you buy Bad choice for warranty extention waste of good money read more

Sad what this store has turned into. Five years ago they had five star reviews all day long. Now one to three stars a lot. Why? Well we bought a truck that definitely was not gone over with their twelve point inspections that used to be so great. Left with a check engine light on and a tire sensor light on. Maybe that was a two Point inspection ?.! Gotta go back again. Truck wasn't even brought in when they knew we were coming six hours before. Saddest experience I've ever seen at Carmax. And I worked in sales there myself years ago. Now I am truly embarrassed for this store. Do they even have a store manager any more? read more

We're back together with Carmax. All made up, previous differences settled. Our experience today trading up our subaru was great. Outstanding customer service with Anwen, who guided us through every part of the transaction. We have done business here numerous times and only had that one minor misstep, so I'm going to say 5 stars. Car buying can be such a pain, but not here. read more

We needed to sell my husband's car, he is not driving anymore. I got an offer on their website, over the price suggested by The Blue Book, have my doubts but made an appointment to sell them the car, got to their office in Clackamas and 48 minutes later left with a check in hand, they honored the offer and put us on an Uber to go back home. Unbelievable!!! I still can not believe how easy the whole process was. recommend them a 100%. . read more

Sold my car there and was a pretty smooth process getting my car appraised and a decent trade-in value, until I got to the business counter and dealt with a young girl at the counter. She asked me to complete a form that I had already completed the day prior. Upon stating that I will not complete the form because it is in my car that is now in their possession, she turned to her coworkers and audibly said, "wow." Mind you, I had a dog in one hand and two children in the other. I wasn't there to waste time or unnecessarily fill out a duplicate form. Her comment was not only rude, but unnecessary. I'm not not sure what she was expecting when she turned to her coworkers and made that comment; but, whatever it was, I stood there for half a minute to make sure she would find out. I then went to my vehicle and retrieved the document, as mentioned. After that incident, I was treated with less than stellar customer service. read more

I am thrilled with the service I just received from Greg S at the CarMax Clackamas location, and overjoyed to drive my new (to me) car! Like most people, buying a car is a big deal to me. It's the second largest transaction next to buying a house, and I'm going to be with that car for many years to come. I combed Carmax and Carvana's websites for the right car. Finally found it in a city in California, and didn't mind paying $249 to have it sent to my local store. After paying, the tracking app on the CarMax site said the car was on the way, then that it was delivered, but CarMax didn't have a record of where it was. So..... after several phone calls and chats, I decided to drive to Clackamas to find out what was going on. Very fortunately, Greg was the very first person I talked to, and he helped me a great deal. I found him to be honest, professional, knowledgeable and patient. After digging around he said, I believe the car is on our lot. I walked outside with him down a long row of cars and sure enough, he located it! No one else could do what Greg did and for that I'm very grateful. Once the car was found, the rest of the transaction went very smoothly, including turning in my former car as a trade. Yay! I totally would do business with CarMax again and will always work with Greg S. When someone goes the extra mile for you and fixes a problem much bigger than they are, I tend to feel very loyal and will bring all the business to this person that I possibly can. I'm sure he will treat you right, and help you through any issues you might have. read more

12/8/2021 Mara (Service Manager) at the Carmax in Meridian is just as clueless as any other employee at any CarMax I've been to. She relies on silly excuses to get out of any possible customer service. I now realize CarMax has their employees stall, delay and deny any reasonable customer service assistance possible. She's a complete and utter disappointment working as a Service Manager. She'd be better suited as a night janitor. Reason why? She has the best possibility of not disappointing anyone at that level of an employee. But, I could be wrong. She could set the place on fire. If CarMax is only going to have ONE dealership in the entire state of Idaho, you'd think they would all give 100% to make the Meridian location a stellar one. Unfortunately, this is another useless dealership just like the rest. Incompetence times a million is an understatement. read more

CarMax - The other side of a 90k used cabin filter Carmax chose not to replace. - Car Buyers Near Me - Milwaukie, Oregon

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Trash. if I could leave 0 I would. people making up car details to sound smarter. my father went in to get his truck appraised. I saw the day before his sun roof worked. after they got done appraising is, the sunroof just happens to not work. these humans should be on the street if this is how they treat people. WORST ESTABLISHMENT EVER read more

Bought a car from them on 2/12/24, including the extended warranty. 3 months later, I'm on my 2nd trip for major repairs. Check engine light came on due to low oil before I was even due for my first oil change, A/C doesn't cool the car enough to handle 80 degree weather, wiper blades had to be replaced after first rain, and car jerks forward when you release the brake after coming to a full stop. I wanted a reliable used car. I did not do the due diligence I should have on this car: I chose CarMax because their reputation/marketing led me to believe I wouldn't have to. That was my mistake. Instead, I spent more than I would have in buying the car from a individual and am still spending my time taking the car in for repairs over and over. Not worth the extra money you will spend to buy a car here. And Customer Relations is just as friendly as their reputation indicates: also, completely unhelpful. read more

I went to carmax because I wanted the peace of mind when buying a used car. Instead, this carmax location sold me a car that was in a class action lawsuit for the engines dying, catching fire, and burning peoples houses down without disclosing any of that information with me. Lo and behold, my cars engine died less than 10k miles after I bought it. I am lucky it did not catch on fire and burn my house down. They are lucky they didn't get me or my family killed. Was in the shop for 4 months, got a brand new engine, wanted them to take it back (in better condition than they sold it to me) and all Alexis could offer me was an appraisal! What an insult to my intellegence. I have lost so much time and money due to this carmax. Please, learn from my mistake, and AVOID THIS LOCATION LIKE THE PLAGUE. read more

I was underwhelmed of the selection on the lot. Granted it's a lot of diff models and options than other dealerships but still felt like the deals weren't deep. Steep prices and underwhelming. The service was mid grade. Nothing about it felt exciting or luxury. Not bad, not great. A Nice feature is all the cars are unlocked so you can just walk and look inside instead of waiting for them to unlock the cars. Walked out without buying anything. read more

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WOW! I was sold a car that did not belong to CarMax. This is probably the most neglectful, grotesque, egregious, embarrassing, unprofessional, non client caring, dis honest thing a business can do. I bought the vehicle in Oregon. Mind you I live in Washington State. The short. 12.13.23 I buy a vehicle at Carmax Clackamas Oregon. Salesman was good. Very calm demeanor and seemed to know what he was doing. Sales guy assures me paper work will be in my mail early the following week so I can process tags with DMV. I leave dealership with temp permit. I am pleased with my car buying experience. One week + later still no mail. I called Carmax. A CSR informs me that my paper work will be delayed due to "DMV being closed for the holidays. (this was a lie). Later that day. I go through the paper work again and notice there is no registration. Odd I thought. I call Carmax again. A different CSR tells me the delay in mailed papers is due to verification requirements and that they wont mail anything until after 1-3-24. Verify what? We signed a contract. The car is sitting in my driveway. It was reiterated to me my info needed to be verified before they could mail me anything. (Lied to again). 12.29.23 I call and ask for a status. I am now feeling uncomfortable and annoyed. They insist on delays beyond their control without a proper explanation. So I decide I to call WA DMV and they have been open all week. The lady says working with Carmax is very unprofessional and advised me to get legal counsel if things go sour because in many cases they do with Carmax. I call Carmax again CSR says the reason papers can't be mailed is because the previous owners has not sign certain documents. WTF does this mean? No one can explain. No one can give dates, when or how. I ask for a manager and no one wants to talk. I request a call from a manager and no one calls. I called the store 3 times yesterday to talk to a manager. No manager ever called back. Upon my 4th call later that day I finally spoke to someone who put me through to a manager. She admitted there were errors in the paperwork process and that the vehicle that was sold to me now sitting in my driveway effectively had not been properly processed with DMV because the previous owner failed to sign some selling documents. HOW IS THIS EVEN POSSIBLE? Even if this is true how can a company as big as Car read more

I don't know about this place. My neighbor works at a credit union and she says they are criminal when it comes to financing. Luckily I wasn't going to Finance. I found my perfect car then realized it had the same problem that another year in the generation had. After some big disappointment I tried to find something else. It didn't happen. The people who work there do t really know much about cars. I know there's a lot of males and models, but the lack of drive to help me sort some info out was sad. I like how the cars are open and you can walk the lot. I think their prices are high. read more

They cheat customers. Cars depreciate $15,000.00 in 1 year. I do not think so. Also, the Client Relations Department is a joke. They side with employees, and they do not care about the customer. They only want yiu money, while they sell you a piece if crap car. Stay away from CarMax in Clackamas. They are rude, arrogant, and thieves. ​ read more

My mother and I came here yesterday to buy a car. Mr. David Greene assisted us. We found a great deal however, someone forgot their checkbook. We came back today, and ran into another roadblock thanks to Mom. I used to sell cars and remember how frustrating it can be for everyone involved. David is a world class professional. He has more patience than I can imagine. I don't miss selling cars. People are frustrating, and this guy is awesome. He has gone above and beyond the call of duty to help. This isn't my first experience with CarMax. I sold my Toyota to the Ontario Ca CarMax. In Virginia, we sold two cars to a CarMax there. Overall, great company. Thanks again David, you're a fine example of an excellent salesperson. read more

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A One Star Review - that Led to a 5 Star Purchase I was assisting someone in buying a car. They had scheduled an appointment for 11am yesterday to look at a Toyota Yaris. When we arrived the sales person who was scheduled to show the vehicle was not there. We were told someone would meet us outside to look at the car. We went ahead and started without assistance. Upon initial inspection of the car, we found some minor exterior issues - namely roof trim was loose on both sides and the rear bumper was missing clips on one side. The car was locked, but when I looked inside I was surprised to see that the seats were soiled. After 20 minutes or so, we went back in to ask for the vehicle history and if it could be test driven. The vehicle was driven out of the sales lot and parked. Before taking it for a test drive we started looking it over. The car was filthy inside. When I opened the hood, I immediately noticed corrosion on one battery terminal. The engine compartment hadn't been cleaned (which is good when inspecting a car for problems). I removed the air filter and it was filthy. Everything else looked normal. The back cargo cover carpet was fuzzing badly and there appeared to be pet hair inside. When I opened the front passenger door, we noticed light splattering that continues all the way across the dashboard to the drivers side door. I believe this was actually mildew. The seats were filthy with stains, and crevices and seatbelt hardware was covered in dirt. I removed the glove box to see the condition of the cabin air filter and was horrified by what I saw (see photo). It looked like it had never been replaced in 7 years. So many red flags that the vehicle was likely not maintained properly. We didn't bother taking the car for a drive and quickly left. This was very disappointing on so many levels. I assist people in buying vehicles and will discourage my clients from buying here in the future. I would have thought that a vehicle in this condition would have been sent to auction instead of sold on their lot. So, why did this lead to a 5 star purchase? Had CarMax done a detail job on the car, we would have never known how poorly this vehicle was maintained. We drove across town and found a very clean, low mileage Toyota that had clearly been cared for and maintained with 30,000 fewer miles for $700 less. This dealership provided a CarFax report that includes vehicle maintenance. This is very important and far superior over CarMax's Auto Check that provided no maintenance records in the report. If you buy from CarMax, I encourage you to pay for additional peace of mind and at least get a CarFax report if not a full vehicle inspection by the branded dealership for the vehicle you're considering purchasing. read more

CarMax - CarMax Cabin Air Filter on a 2014 Toyota Yaris with 90,000+ miles. - Car Buyers Near Me - Milwaukie, Oregon

At first, I thought Carmax was all about the customer. I bought a car in Jan 2022. November of that year, engine seized. Fortunately, I purchases the Maxcare warranty. The motor was replaced, I had a loaner car. Took about 2 months to complete repair. Then we continue to notice that oil is just disappearing. It's not leaking, we assume it is burning up. People at Carmax and repair shops say it's a thing. That's just how Kias are. March of 2024, car breaks. We tow it to a repair shop. $300+ dollars out of pocket later, it is fixed. May of 2024, I'm driving to work and engine seizes AGAIN! We tow it and the same repair shop diagnosis it as needing another engine replacement.Almost 3 weeks without my car. Carmax will not help with anything. No rental, no loaner, no nothing. I don't even want this car anymore. I took very good care of it and it is shitting all over me. Carmax sold me this"pre-certified car". It been nothing but problems. I can't believe they won't even help me out with a loaner or rental ca while the engine is being replaced. It's bs read more

Went in with my hubby who set up an appointment and had done a pre appraisal before we went in . They came out and looked at the car and said there are leaks and the front bumper needs replaced ( bumper is brand new) and there is no leaking on the underside ... They came back with a very low offer - we showed them the pre appraisal that we did online - the gal went back to talk with some one and cane back and said they would honor it !! Ok - let's do this - so now they took the car for a drive and looked at it closer .. They came back and said it will be just a few minutes and than about 30 minutes later the guy ( he said he is the buyer for CarMax) said I can't get Edmunds to give me a offer so I can not buy the car from you .. Not sure what happened from when they said they would honor the price and now they said N0 DEAL!!! He did not even take us aside to talk with us he just said it in front everyone sitting in the lobby - poor customer service on his part !!!!! read more

The staff were universally helpful and friendly. Went out of their way to help us find a vehicle that would meet some particular needs we have. read more

I received an offer to purchase my car and took it to their lot. The process was efficient and simple. Very nice employees

My wife and I had a great experience at Carmax. Everyone and I mean everyone... we're so friendly and professional. We sold them our car and Sales Associate David was able to show us 7 choices that met our needs. He was excellent. Couldn't be more pleased. read more

I was so ready to give them a 5 star review too and I really wanted too!! They had absolutely amazing customer service and were very knowledgeable about their vehicles. We asked to look at a vehicle and they showed us it right away. They didn't try to sell us on any other car and didn't push accessories or anything like that. However this is where the trouble began. We had been approved for a CUDL loan through our credit union. It was sunday though so we were unable to provide the loan to Carmax. We told them this specifically a couple times. And they provided us with a solution. They had a program where we could finance with them and then we had 3 days to switch to our own financing. We asked quite a few time to ensure that it would be possible to switch to our loan the following day. Now here we are at the credit union. The loan person has been trying to work through switching to the CUDL loan and they actually believe we were mislead about being able to switch. Thank god for a fantastic CU that is doing everything they can to get us switched to their loan. We will NOT be shopping here ever again. read more

We helped out my daughter on buying a car from CarMax right before Covid-19 happened. At the time they told us to go through the car right down what you see that needs to be fix and bring it back in and we will fix everything. They said they already check it all out before putting it on the lot. We did find some minor things that needed to be fixed ... she called them left 3 messages and no call back. I called and finally got it in for the problems. We also got a email stating that because of Covid-19 they are existing their 90 day warranty on cars. Now it's having major problems so we called and the guy said .. Well that's retail and they won't help out .... Now they are going back on their word. I have worked in Retail since 1990 .... and that isn't retail !!!! I won't go back there and get my new Jeep or will I send anyone there read more

I recently needed a car and on my search checked out CarMax. The salesman was helpful and from a customer service standpoint everything was fine. My issue here is connected to the way the cars are priced. CarMax offers a "no haggle" pricing policy - which on the surface seems great! I don't have to negotiate. There is only one problem - most of their inventory is priced well above the appropriate retail price that it should be. If you compare the make, model, condition, milage and so on you will find that the used car retail Blue Book on most units is less - in my case almost by $5,000. Since it's a "no haggle" price your choice is to either overpay with CarMax or search somewhere else. I did ask the salesman how they arrived at the price and his answer was a very canned response. It mainly focused on a certified 90 day warranty that comes with the vehicle. I ended up buying my car at the dealer of the make. A very similar vehicle to what I was looking at at CarMax (same year, model, mileage within 10k of each other) was about $6000 less. Even with a 3 year extended warranty it was about $2500 less than CarMax's price with a 90 day warranty. I appreciate their concept but it seems like it's being used as a way to overcharge. I strongly recommend that if you are looking for a car to take the time to check out what you are seeing at CarMax. If it's like me you will be able to get it at the dealer for up to 25% less. read more

Our 2018 Ford Focus has been in the shop 4 times already for a new transmission and I've only had it for a year! It's a manual too folks. Something's not right. Paying top dollar for a car that is in the shop seemingly more than it's been on the road. Every-time it goes into the shop it is a headache and like pulling teeth to get Carmax to do anything at all. Let alone return our calls. We have been on the phone at times for over an hour just trying to get an answer. Then when we took it into the office where we bought it, we were given the run around. Stuck with a junker under 60k miles on it that leaves me stranded on the side of the road several times. I can't believe anyone goes to this place. BEWARE OF RIP-OFF CAR MAX!!!! read more

Mark at CarMax offered a white glove experience. We chose a car to test-drive online and when we got there it was set aside for us. Mark made sure all of our questions were answered and made sure we were comfortable every step of the way. We were able to trade our car in and get a new family car that made more sense. Thank you CarMax and thank you Mark! read more

Don't do it! Carmax sold us a known lemon and after research and finding out ourselves would only give us $7k less than what we bought it for within a year of owning it and $8k in mechanic work. Shameful Carmax. Shameful. read more

I Found a Vehicle they were selling for a reasonable price. Made a Appointment, showed up & they could not find the Car. Then once the Car was located in the lot it had definitely not been reconditioned(as CarMax prides itself on) I Not sure if the Car had ever been Waxed! Apparently there reconditioning consists of only a Car Wash! If your not going to hand Wax your Vehicle's, at least give it a quick detailers Wax. When I said something to the Salesperson, her response to me was, who even Waxes there Cars? Uh, I detail Cars! read more

I recently completed a purchase of a 2018 Chrysler Pacifica minivan. The vehicle was at a dealer in another state and my rep Colton helped me have it transported to the Clackamas store. It arrived in pristine shape. I've purchased cars from Carmax in the past, and I've sold them cars as well. In my opinion, the entire purchase experience was the best I've had and my last purchase was even more so. The Carmax experience is what buying a car "should" feel like. They go out of their way to convey all the details and share the honest facts about financing etc. I did some research on the company before my last purchase and learned that they are the largest dealership network in the world. After dealing with them repeatedly, I can understand why. I give Carmax my strongest recommendation. Best of luck! read more

Sold my Subaru to them after getting a bid online. They honored the bid and it took probably an hour.

I contacted two Volvo dealers and 3 different online dealers to sell my 2019 Volvo XC 60. Carmax was at least $4,000 higher then all of them. The volvo dealer in Beaverton was $7,000 less even. The price I received was high private party bluebook.They honored the quote I received online. I was out of there with a check in hand in under an hour. And everyone was extremely friendly. read more