On Nov 29th I received a call from Chris in the Vancouver, WA location, offering to buy my truck. The call was pleasant, no hassle, and they sent a team up that evening to pick up my truck in Tacoma (2 hours away). We did the paperwork, including a power of attorney so they could take care of all the title transfer info, and authorization from me for them to pay off my lien at my credit union in MO. They added $250 to my payoff amount from the CU website, because it might take a few days to get them payment. Chris assured me that this would be ok, and the CU would send me the excess funds.
A few days later, Chris sent me new paperwork, saying that the payoff amount I approved was too much, and they needed to do it over. I returned that paperwork immediately.
On December 12th, I saw that the CU had processed the payoff. When I contacted Chris to inquire about receiving the rest of my equity payment. He directed me to contact my CU to find out where they sent the title. Keep in mind, I was led to believe that Auto Pro Buys was going to take care of all of the paperwork. I contacted the CU on the 13th. They hadn't received any instructions with the payoff telling them what to do with the registration paperwork. I told them to FedEx it to me, overnight, and I would take care of the rest. I also informed Chris that I had the paperwork coming to me, and expressed my frustration that after two weeks they had not shown any urgency to complete the paperwork or finish the payout, to which he replied he would follow up the next day (Friday).
On Monday night, after not hearing from him, I emailed again, asking for an update. Tuesday afternoon (December 18) I received instructions to send registration document provided by my bank (an EXACT duplicate of the one they received from me the night they took possession of my truck) and the lien release letter to them. I immediately took the requested documents to FedEx and sent them overnight. (I've now spent over $50 expediting documents that they were supposed to be handling). When I sent the tracking number for the paperwork, they said that they sent my equity check.
I had expressed several times my disappointment and frustration in the delays in receiving my payment--delays that were totally within their control. However, my check was sent regular mail, not arriving at my house until December 24th. I had inquired several times about the possibility of them wiring the funds (both the payoff and the equity balance) to my CU. That was not an option.
The initial buying experience was excellent, but it is more than disappointing that it took 25 days to complete this transaction, and that it took this much effort on my part to take care of the paperwork. If you have title in hand, or your bank is in the same location, they might be a good choice. Based on my experience, I would not recommend using them if you bank out of town, as they seem to have no sense of urgency to complete the transaction once the vehicle is in their possession. read more