Exceptional Service at Canyon Road Enterprise - Zac and Team Went Above and Beyond…read more After my car was broken into and my purse and wallet stolen, I was already dealing with the trauma of feeling violated while navigating the exhausting process of replacing everything - closing bank accounts, getting a new driver's license, and filing police reports. When my car went to the shop, I reserved a rental through my insurance at the Highway 99 Enterprise location. I called ahead to explain my situation and that I only had a temporary paper license from the DMV. I offered to bring my passport and any other documentation needed. The Oregon DMV confirmed over the phone that my temporary license and supporting documents were sufficient for verification. I even went into the local DMV office in person to see if there was anything else I could do, but they assured me that what I had was completely valid and should be accepted. However, the manager at Highway 99 flatly refused, insisting I needed a physical license with my photo - something the DMV said would require starting the entire process over and paying additional expedited fees since they use a third party for processing and couldn't refund what I'd already paid. Throughout this interaction, the manager showed zero compassion, speaking to me coldly as if my situation was just an inconvenience to him. Even when I asked if my husband could rent the car for me, he incorrectly stated I couldn't drive it without a physical license (which my insurance confirmed was false - Oregon law allows me to drive any car I'm insured for with my temporary license). I left feeling defeated and violated all over again. Thankfully, a relative who works for Enterprise suggested I try another location. When I called Canyon Road in Beaverton, it was like night and day. The manager and Zac (who's in the management training program) were immediately sympathetic and accommodating. They found a way to verify my identity without bending any rules and got me into a rental car. They even came to my house for pickup to ensure I was completely taken care of during this difficult time. The contrast between locations was striking - where Highway 99's manager was cold and dismissive, the Canyon Road team showed genuine care and understanding. Zac and the manager (I wish I could remember his name!) turned one of my worst weeks into a moment where I felt heard and helped. I cannot recommend the Canyon Road Enterprise location highly enough. If you need a rental car in the Beaverton area, this is the team you want - professional, compassionate, and genuinely committed to customer service. Thank you to the entire Canyon Road team for restoring my faith in customer service during such a challenging time. Kym

Great experience at this Enterprise location. From moment of arrival the staff was friendly and…read morehelpful, the vehicle they provided was reliable and comfy, and Zach also gave us a follow up call after the vehicle return to make sure we had a pleasant experience. Great to see businesses operate like this and highly recommend. Also their prices were way more competitive than airport rentals. Thank you Zach and Enterprise Beaverton Oregon!

Very courteous and made the process very easy.Thought I would have to rent for four days due to New…read moreYears Day, but they didn't charge me for the holiday to my surprise. Good folks!!

I've visited this location for several rentals in the last 5 years; the staff has always been…read morecourteous, helpful and honestly friendly. I suspect the employees actually enjoy their jobs. I know this is a high-volume location, so they are VERY busy so I'm impressed they are still able to be patient and helpful. Good job and thank you Enterprise!

service: UBER RENTAL employee: SOLEDAD DELGADO…read more My experience with the Uber rental program through Hertz in Beaverton was extremely negative, and the entire system feels exploitative toward drivers. Drivers are paying around $400 per week just to rent the car, plus another $200 or more per week in gas. If someone works hard and makes $1,000 in a week driving, they realistically walk away with maybe $400 before taxes and other expenses. That's not a sustainable system -- it effectively creates a working underclass of drivers who carry all the costs while Hertz and Uber collect guaranteed weekly payments. What made it worse is how poorly the vehicles are maintained. Drivers are expected to deal with things like oil changes, even though the cars are supposed to be part of a professionally managed rental fleet. The car I was given was already showing that it needed an oil change immediately, which tells you the vehicles aren't being properly serviced before they're handed out. Instead, the burden gets pushed onto the driver who is already paying hundreds of dollars per week to rent the car. The customer service at this location made the experience even worse. The employee who "assisted" me, Soledad Delgado, was disrespectful and unprofessional during the return process. After I asked several questions about the program and the charges, the interaction became increasingly hostile. When I returned the vehicle, I was told I could either clean the car myself or be charged a $75 cleaning fee. I went and spent $15 cleaning the car inside and out to avoid the fee. Even after doing that, I was told it was still up to his discretion whether he would charge the $75 anyway. At that point it no longer felt like a legitimate policy -- it felt like a way to punish a customer for asking too many questions. Between the excessive weekly costs, poorly maintained vehicles, and the unprofessional treatment at the Beaverton location, I would strongly caution anyone considering the Uber-Hertz rental program here. Drivers deserve better than a system that charges them hundreds of dollars per week while shifting maintenance responsibilities onto them and treating them like they're disposable.

Terrible Service, False Accusations, and Unjust Fees…read more We had a deeply frustrating experience returning a rental car to the Hertz location in Beaverton after picking it up at the Portland airport. Upon arrival, no one even asked for my name or any return details. A blonde employee took the keys and went to inspect the car. A few minutes later, she returned with another employee--who appeared to be a friend--and claimed they had to charge me a $250 smoking fee. This was completely absurd. Neither my wife nor I smoke, and we certainly did not smoke in the vehicle. In fact, my wife has asthma--she wouldn't even be able to tolerate being in a smoke-filled car. I immediately explained this and asked to see the supposed "ashes" they claimed to find in the middle console. The employee refused to show me anything and simply repeated the claim without evidence. I checked myself and saw absolutely nothing. I even offered to be tested for smoke exposure and mentioned that the scent may have been from Peruvian food we had the day before. The car was only in our possession for three days, and the idea that we'd somehow smoked in it during that time is completely unfounded. Still, I was told I either had to pay the fee or pay to have it cleaned to "remove the smell." I refused, as there was no smoke smell caused by us to begin with. Later, I returned with the car freshly aired out and sprayed with Febreze. This time, an older bearded employee claimed it still smelled like smoke and insisted the fee would remain. My wife reminded me that when we first got the car, it already had a faint smoke odor--which she didn't mention earlier because we didn't plan to use the car much, and assumed it had been cleaned to Hertz standards. Clearly, it wasn't. It's also important to note that I have a deviated septum, which makes it difficult for me to detect smells in the first place. To me, the car smelled completely fine. But this raises a major concern--what if someone who is alone and has similar difficulty identifying smells picks up a car that already smells like smoke? How would they defend themselves against a false accusation when Hertz provides no objective way to test or validate the claim? The system is set up so that the customer's word means nothing. You're guilty until proven innocent--and there's no way to prove your innocence. Out of frustration, I took the car to the Hertz location at the Hillsboro airport. There, I explained the situation to a much more professional and reasonable staff member. She looked up my record and confirmed there was a note in the system stating the previous renter had already reported the smoke smell when they received the vehicle. She even mentioned that another customer had come in just two days earlier with the same complaint, after renting from the Portland airport. She believed it was likely a cleaning issue at the Portland location--which makes complete sense, considering the pattern of complaints. I appreciate the help I received in Hillsboro, but I strongly urge others to avoid the Beaverton Hertz. The staff there was dismissive, unprofessional, and made baseless accusations without verifying information or providing proof. Once an accusation is made, it's your word against theirs--and they seem to operate under the assumption that the customer is guilty. I even spoke to my Uber driver after the return--he also shared that he'd had a terrible experience at this same location, involving the same three employees. That says a lot. If you value honesty and professionalism, steer clear of this Hertz. The staff lacks integrity, and you could easily find yourself being charged for something you had no part in--unless you have video evidence of every moment you had the car. Not worth the headache. I will be sure to add pictures of the supposed "ashes" in the middle console(but as you will see... there is nothing there except the regular car dust/lint/food crumbs).

Beware of this company location. They were very unprofessional. I reserved a rental suv Tahoe on…read moreFeb 26th for March 22nd pick up. They told me on the day of pick that they did not have a suv Tahoe available for me. Didn't even bother looking other alternatives to help . I was suppose to fly out of Seattle that same day. Ended up scrambling around to find my self a rental to get to Seattle for my trip. Never again book with this location.

They require commercial vehicle insurance so don't trust any of the online quotes. Booked a…read morereservation and then when we showed up at office they added $250+ commercial insurance Also charge for a spouse Would not recommend booking a moving truck with them. Stick to U-Haul or Penske

My van got rear ended, and I was having it repaired at Gerber Collision & Glass. The day before my…read moreappointment to drop the van off, I received a call from Enterprise to say they would be ready with a vehicle for me to rent when I dropped off the van. I didn't specify a van, but they had a Chrysler Pacifica waiting for me. At first, I was hoping they would have a smaller vehicle. They didn't, but said they would put me on a list for a smaller vehicle when one came in. I started driving the Pacifica, and I have to say, I really loved it. I texted that I was happy with the Pacifica. When the time comes to trade my Dodge Caravan in, I'm seriously going to give the Pacifica serious thought! Getting into the vehicle and returning the vehicle was a breeze! It was convenient they were located inside the same building as Gerber Collision!

They canceled our reservation without informing us. We showed up for the car and got turned away…read moreeven though it was booked for a few weeks.

We showed up 40 minutes after the Avis location had closed. (Our mistake!). The man working was…read morestill there, and he let us in and helped us. He was so kind, so efficient, and very understanding of our misunderstanding. This employee was fantastic, and our car rental was handled so easily. We were amazed by his friendliness. He really treated us as human beings first, customers second. This is a rare circumstance more and more in customer service, and we were truly blown away by his kindness and insistence in helping us when he could have easily turned us away. Thank you to this lovely man for his help, and a wonderful Avis experience. The company is lucky to have this man, and I hope they treat him as well as he treated us.

Cars are not washed and our vehicle had no windshield washer fluid…read more Limited selection of cars as well

Play some small, but the service was good. They didn't have the car that I was supposed to have so…read morethey upgraded me to a bigger car at the same price.

They didn't have a driver to drop me off when I returned the car. They called an Uber to take me to…read moremy destination.

I hardly write nasty reviews. I'm very saddened by the owner's behavior and how confusing it was…read morethe other day when my fiancé rented a moving truck from Budget/Avis and was told that he could leave the keys if he wanted but there's no Dropbox...and to leave it where he could find it but it could also get stolen. Umm, that's totally weird. So I had to drop it off the next day when they are open on the weekends for only FOUR hours (10 am - 2 pm) b/c he couldn't go. And you get charged $10 if it's late. So basically the owner banks on everyone being late... What we thought was going to be a budget saver of less than $100, ended up costing almost $200 with his insistence on insurance, etc. I unfortunately have to agree with others. We will never rent from this location again. And I'll be reporting him to their headquarters.

So it all started when I reserved a 26' truck online. So the next day I go to the location before…read moreit opens to make sure they had a truck on the lot for me. Which they had two. So I go get breakfast and come back, when I get there I walk into the sears car shop, and ask about the truck. They point to the back of there show room. The sears guy says "he probably won't shoot you for walking behind the counter. " So the rental shop is about as big as a broom closet. And there's a sign on the counter saying that the rental employee is "detailing cars for sears " I thought that was strange especially since they weren't connected. So then this man appears and I explain I made a reservation for a 26' truck. And the man told me he didn't care he doesn't have a truck for me. So I said well I paid for it. And he said no all I did was put my credit card on file. I asked why would it let me make a reservation if you don't have truck for me to rent ? He told me that I could make a reservation in front of him and he still wouldn't have a truck for me. At this point in getting up set and I ask if he can check some where else because I needed a truck I was on a time line. Which he responded he didn't have access to that. So I asked how do I get a truck ? He responded I would have to call the budget customer service number And he couldn't help me. Which I did and they didn't have a truck in the portland area. I express my dissatisfaction with them and how I was on a time line and now I would have to find something else. But I was astonished at how rude this guy was to me. I don't understand why budget / Avis lets him represent there company.

Awesome company! Michael was so easy to work with - quick responses, thorough, very friendly. We…read morerented the Toyota Sienna and had it for 10 days, drove it 1350+ miles with no issues and we enjoyed the flexibility it allowed us and the awesome value!! Comes equipped with cooler, gas stove, huge water jug, and misc plates, bowls, silverware and camping supplies (paper towels, tp, lighters, fire starters, wine bottle opener, lantern...) Definitely check before shopping for supplies.. we left some useful skewers and such for the next renter! Bedding was nice, came with standard cotton fitted sheet, flat sheet, a quilt and warmer microfiber blanket. Tons of storage under mattress, we also stowed our carry on bags in the center with no problem. Next time we are back in Portland and planning another camping road trip we will definitely be using them again!

The old lady and I were itchin for a walkabout and stumbled across these guys on the interwebs. We…read morewanted to mob the "Oregon Backcountry Discovery Route" http://www.oohva.org, the route is pretty rough but when we called they set our minds at ease and informed us that contrary to colloquial wisdom the Previa was developed by none other than Ivan "Iron Man" Stewart and that our particular vehicle has won the Baja 500 a record 47 times. Well, we took delivery of our chariot the following month and set forth upon adventure. We felt like Lewis and Clark making the Kessel run in 12 parsec, but the hyperdrive worked flawlessly plus involved less portaging and/or cholera. Eating in the dining area kinda resembled that that scene in LOTR when Gandalf steps into Bilbo's house but oddly I discovered I kinda like feeling like a giant and regressed into eating my spaghetti with my hands while referring to my Apocalypse IPA as "Grog" (plus it had the added benefit as a defendable conclave against predators or gypsies). Sadly weather permitted the rest of our meals to be consumed in our camp chairs under Zeus's watchful eye. Bed was some space age super foamy thing crafted by magic gnomes, the furniture all folds into itself as if Optimus Prime got drunk and went slumming at IKEA. No complaints, these guys are top notch and we're already planning our next trip to Middle Earth or maybe the in-laws in Coeur D'Alene.

So I sent Rent A Center Customer Service an email containing the text of this review. I received…read morean email stating that my issue had been escalated to the stores District Manager and to allow 48 business hours for a response. That was on November 7th. Since then I have received two calls from the same store manager who I made it clear to in our last conversation that I would never again do business with them again. He even called me back after I hung up on him. When I called Customer Service to follow up on my complaint I was told by the girl that she would be happy to give the district manager a "courtesy" call in hopes that maybe he could speak with me today. I told her that as the company has not followed through on promises made TWICE now I have very little expectation of anything coming of it.

Don't rent here simply the worst place ever.Worst customer service noting but frustration.Washer…read moredoesn't work,kreey person delivered the W&D.Tried to buy a laptop Kimberly just messes around pretending she doesn't know what your talking about.Wanted to call me back when I told her whicjh laptop made it very simple for her.