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    Hertz Rent A Car

    1.9 (110 reviews)
    Closed 9:00 am - 12:00 pm

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    3 years ago

    Understaffed, inefficient. Promised one vehicle, switched on me. Chaotic experience.

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    Page 1 of 3

    Ask the Community - Hertz Rent A Car

    Review Highlights - Hertz Rent A Car

    There were several complications with the rental and meeting the insurance dollar limits per my policy but Samira and her co-workers went all out to make things work for me!

    Mentioned in 2 reviews

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    Enterprise Rent-A-Car

    Enterprise Rent-A-Car

    4.2(53 reviews)
    1.7 miSouthwest Portland

    Exceptional Service at Canyon Road Enterprise - Zac and Team Went Above and Beyond…read more After my car was broken into and my purse and wallet stolen, I was already dealing with the trauma of feeling violated while navigating the exhausting process of replacing everything - closing bank accounts, getting a new driver's license, and filing police reports. When my car went to the shop, I reserved a rental through my insurance at the Highway 99 Enterprise location. I called ahead to explain my situation and that I only had a temporary paper license from the DMV. I offered to bring my passport and any other documentation needed. The Oregon DMV confirmed over the phone that my temporary license and supporting documents were sufficient for verification. I even went into the local DMV office in person to see if there was anything else I could do, but they assured me that what I had was completely valid and should be accepted. However, the manager at Highway 99 flatly refused, insisting I needed a physical license with my photo - something the DMV said would require starting the entire process over and paying additional expedited fees since they use a third party for processing and couldn't refund what I'd already paid. Throughout this interaction, the manager showed zero compassion, speaking to me coldly as if my situation was just an inconvenience to him. Even when I asked if my husband could rent the car for me, he incorrectly stated I couldn't drive it without a physical license (which my insurance confirmed was false - Oregon law allows me to drive any car I'm insured for with my temporary license). I left feeling defeated and violated all over again. Thankfully, a relative who works for Enterprise suggested I try another location. When I called Canyon Road in Beaverton, it was like night and day. The manager and Zac (who's in the management training program) were immediately sympathetic and accommodating. They found a way to verify my identity without bending any rules and got me into a rental car. They even came to my house for pickup to ensure I was completely taken care of during this difficult time. The contrast between locations was striking - where Highway 99's manager was cold and dismissive, the Canyon Road team showed genuine care and understanding. Zac and the manager (I wish I could remember his name!) turned one of my worst weeks into a moment where I felt heard and helped. I cannot recommend the Canyon Road Enterprise location highly enough. If you need a rental car in the Beaverton area, this is the team you want - professional, compassionate, and genuinely committed to customer service. Thank you to the entire Canyon Road team for restoring my faith in customer service during such a challenging time. Kym

    Great experience at this Enterprise location. From moment of arrival the staff was friendly and…read morehelpful, the vehicle they provided was reliable and comfy, and Zach also gave us a follow up call after the vehicle return to make sure we had a pleasant experience. Great to see businesses operate like this and highly recommend. Also their prices were way more competitive than airport rentals. Thank you Zach and Enterprise Beaverton Oregon!

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    Enterprise Rent-A-Car
    Enterprise Rent-A-Car
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    Avis - Budget rental?? Not so much. On top of that only a 4 hour moving truck rental on the weekends or you incur a late fee...

    Avis

    1.1(15 reviews)
    3.5 miSouthwest Portland

    I hardly write nasty reviews. I'm very saddened by the owner's behavior and how confusing it was…read morethe other day when my fiancé rented a moving truck from Budget/Avis and was told that he could leave the keys if he wanted but there's no Dropbox...and to leave it where he could find it but it could also get stolen. Umm, that's totally weird. So I had to drop it off the next day when they are open on the weekends for only FOUR hours (10 am - 2 pm) b/c he couldn't go. And you get charged $10 if it's late. So basically the owner banks on everyone being late... What we thought was going to be a budget saver of less than $100, ended up costing almost $200 with his insistence on insurance, etc. I unfortunately have to agree with others. We will never rent from this location again. And I'll be reporting him to their headquarters.

    So it all started when I reserved a 26' truck online. So the next day I go to the location before…read moreit opens to make sure they had a truck on the lot for me. Which they had two. So I go get breakfast and come back, when I get there I walk into the sears car shop, and ask about the truck. They point to the back of there show room. The sears guy says "he probably won't shoot you for walking behind the counter. " So the rental shop is about as big as a broom closet. And there's a sign on the counter saying that the rental employee is "detailing cars for sears " I thought that was strange especially since they weren't connected. So then this man appears and I explain I made a reservation for a 26' truck. And the man told me he didn't care he doesn't have a truck for me. So I said well I paid for it. And he said no all I did was put my credit card on file. I asked why would it let me make a reservation if you don't have truck for me to rent ? He told me that I could make a reservation in front of him and he still wouldn't have a truck for me. At this point in getting up set and I ask if he can check some where else because I needed a truck I was on a time line. Which he responded he didn't have access to that. So I asked how do I get a truck ? He responded I would have to call the budget customer service number And he couldn't help me. Which I did and they didn't have a truck in the portland area. I express my dissatisfaction with them and how I was on a time line and now I would have to find something else. But I was astonished at how rude this guy was to me. I don't understand why budget / Avis lets him represent there company.

    Vagabond Vans - Planning a road trip?

    Vagabond Vans

    4.7(13 reviews)
    7.1 miSouth Portland, Southwest Portland

    Awesome company! Michael was so easy to work with - quick responses, thorough, very friendly. We…read morerented the Toyota Sienna and had it for 10 days, drove it 1350+ miles with no issues and we enjoyed the flexibility it allowed us and the awesome value!! Comes equipped with cooler, gas stove, huge water jug, and misc plates, bowls, silverware and camping supplies (paper towels, tp, lighters, fire starters, wine bottle opener, lantern...) Definitely check before shopping for supplies.. we left some useful skewers and such for the next renter! Bedding was nice, came with standard cotton fitted sheet, flat sheet, a quilt and warmer microfiber blanket. Tons of storage under mattress, we also stowed our carry on bags in the center with no problem. Next time we are back in Portland and planning another camping road trip we will definitely be using them again!

    The old lady and I were itchin for a walkabout and stumbled across these guys on the interwebs. We…read morewanted to mob the "Oregon Backcountry Discovery Route" http://www.oohva.org, the route is pretty rough but when we called they set our minds at ease and informed us that contrary to colloquial wisdom the Previa was developed by none other than Ivan "Iron Man" Stewart and that our particular vehicle has won the Baja 500 a record 47 times. Well, we took delivery of our chariot the following month and set forth upon adventure. We felt like Lewis and Clark making the Kessel run in 12 parsec, but the hyperdrive worked flawlessly plus involved less portaging and/or cholera. Eating in the dining area kinda resembled that that scene in LOTR when Gandalf steps into Bilbo's house but oddly I discovered I kinda like feeling like a giant and regressed into eating my spaghetti with my hands while referring to my Apocalypse IPA as "Grog" (plus it had the added benefit as a defendable conclave against predators or gypsies). Sadly weather permitted the rest of our meals to be consumed in our camp chairs under Zeus's watchful eye. Bed was some space age super foamy thing crafted by magic gnomes, the furniture all folds into itself as if Optimus Prime got drunk and went slumming at IKEA. No complaints, these guys are top notch and we're already planning our next trip to Middle Earth or maybe the in-laws in Coeur D'Alene.

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    Vagabond Vans - Full-sized foam mattress and hidden storage compartments underneath

    Full-sized foam mattress and hidden storage compartments underneath

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    Hertz Rent A Car - carrental - Updated May 2026

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