Beware of this company location. They were very unprofessional. I reserved a rental suv Tahoe on Feb 26th for March 22nd pick up. They told me on the day of pick that they did not have a suv Tahoe available for me. Didn't even bother looking other alternatives to help . I was suppose to fly out of Seattle that same day. Ended up scrambling around to find my self a rental to get to Seattle for my trip. Never again book with this location. read more

They require commercial vehicle insurance so don't trust any of the online quotes. Booked a reservation and then when we showed up at office they added $250+ commercial insurance Also charge for a spouse Would not recommend booking a moving truck with them. Stick to U-Haul or Penske read more

NIGHTMARE Shockingly awful. I had a confirmed reservation for 10am this morning. When I called to book it, the FIRST TWO QUESTIONS I asked were 1. do you have THIS CAR at THIS LOCATION? 2. do you actually have access to this information? I was told "yes." I then had to give my personal data, including address, phone, email, credit card. I received a call at 9:24am informing me they had NO CARS AT ALL. When I said, hey, wait, I have a confirmation AND I had specifically asked if the car was avail and did the woman have this insight. Sean said she "doesn't have any information" & he was canceling my "reservation." I asked what I should do, he said "I dunno" in just that lazy tone. He NEVER apologized, he never offered to help me. Acted like I was the hassle. If Sean were my employee, he'd be gone by now. I will never rent at Budget (which is also Avis, fyi). I'm still appalled. I did call Enterprise & they booked me in, no problem, to pick up in 15 mins. Go to THEM. read more

Awful. My card got declined for security reasons and when I called my bank to approve the transaction, they refused to run my card again. Don't rent a car from these people. They'll just screw you over! read more

I rented a moving truck from here and showed up at 9am (when they opened) to pick up my truck...proceeded to wait 45 minutes(I only scheduled the truck for 4 hours) to be helped and was charged more than 2x what I had expected. I booked with budget because I had a USAA discount code...and when I booked the reservation was quoted 48$ for 4 hours of moving @ 25 miles round trip...I show up to get the truck and am told that the BASIC insurance is 54$ and that I also have to give them a 150$ deposit. Spent my last $$ on a fucking truck & that's not EVEN the worst part. We pack up the truck with all of our belonging including my 4 year olds stuff and as we drove to our new place a LIVE COCKROACH runs across the dashboard and THEN we found another in the back of the truck when unloading...I tried calling customer service and they said that they could not discuss compensation until I returned the truck...I asked if I could return it to a closer location and was told that I would be charged extra for that....I AM DISGUSTED and worried now that one might have gotten into our belongings and not a single person offered any sort of solution, compensation or even a sincere apology. I was questioned about the cockroaches because he "didn't appear to see any" and that he's "never heard of this happening in his 15years of dealing w trucks"...this is a load of BS and he knew it. I have tried dealing with customer service to try and get reimbursed or compensated somehow but have been given the run around for the last few days. I would NEVER use this company and would strongly urge everyone to STAY AWAY FROM THIS PLACE! read more

AVIS & Budget are both working under this Beaverton location 10385 SW Canyon Rd, Beaverton, OR 97005 After being stranded in Wyoming with bald tires, there is no way I would recommend Avis to anyone. We are out over $2,000 from this experience due to buying new tires, tow, and hotel stays. Avis left us stranded in the middle of WY while their customer service lied to us multiple times. When they finally helped us they towed the car 3 hrs from our 2nd stranded location and left us to pay for the tires after telling us they would pay. Our entire vacation was ruined due to this experience. The only reason we were not left stranded the whole time was due to calling the Highway Patrol in WY for help otherwise we would probably be stuck in the middle of no where to this day! Customer Service is based out in another country where they have scripted comments and trying to get them to understand your plight is liking pulling teeth. If you don't choose their insurance be prepared to get absolutely no help ever. Worst experience!! Thanks Avis for ruining my trip and giving me an unsafe car to drive. **** Update 06/27/23 - today (a month later) AVIS tried charging my card in the amount of $1376.11 for tires!!!!! Tires that we already paid for while stranded in Wyoming that the company DID NOT PURCHASE. AVIS customer relations has not refunded us for the tires that "WE PAID FOR" nor have they reached out to us. Lester Gates the Territory Manager reached out to my companion last week telling him that we would be refunded however that has not happened and instead they tried "charging" me $1376.11. read more

Budget - Car Rental Near Me - Beaverton, Oregon

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DO NOT USE BUDGET! They have no customer service. I have sat on hold three times now just trying to get my $250. deposit returned to me. The car I received was not clean. The back seat had (I don't even know what) in the seams. The outside of the car was not cleaned. And the people behind the counter are not very friendly. I don't think they like their jobs much or something. But when I returned my rental car the lady did not even look at me. Just took the keys and sent me on my way. Now I'm at day 12 business days and still have not received my $250 deposit. It is so very frustrating that they hold on to that much money for this long. But than I have to work to get my money back. I have sat on hold for way to long waiting to speak to someone for the second time. The one time someone did answer the call I told them I did not have my confirmation number in front of me and they person hung up on me. DO NOT USE BUDGET!!! read more

Scamming customers with overpriced cleaning fees, details below if interested. Not to mention the horrible customer service from the staff. Picked up a car that had an extremely strong cigarette smoke odor and I was told that there were no other vehicles available. Since this was for a work trip and there is a shortage of rental vehicles due to covid I took the car anyways, this is my fault. The odor was noted on the inspection document before I received the keys. When I returned the car I provided this inspection document and had a conversation with the staff so they were aware this was preexisting damage. The location waited 2 months before sending me a $450 cleaning fee in the mail for the smoke odor, I'm sure hoping I would have lost the documentation. The documentation I signed says its $250 fee for smoking in the car so I'm not sure where the extra $200 comes from but guess that's just a cherry on top. read more

I made my "reservation" for a moving truck rental a month in advance. The day before the scheduled pickup date they send an email saying the reservation is canceled. I call their help line and they tell me they made another reservation and everything is good to go for today. 2 hours before I am supposed to pick up the truck I get another email telling me it's been cancelled again. I call the help line again and they are nice but utterly useless. So I now have a packed house that I need to be out of this weekend and movers coming to load up a truck that doesn't exist. Thank you so much for completely screwing me over, Budget. Have a great day. read more

I am not one to leave yelp reviews (much less bad ones) but this was such horrible service, I had to. The person (middle aged white man with brown hair) at the desk was quite rude and unhelpful, barely acknowledged us when we came in. I had been calling all morning to check what the deposit was to make sure I would be able to make the payment on my credit card or if it could be split in two. After getting no answer, drove half an hour just to have my trip ruined and be treated like shit in front of my child on Mother's Day (and no he didn't even mention it). Will definitely be making a complaint to the company. read more

Recently went here to rent a car, I was unable to because I forgot to bring a credit card, which I was unaware of was needed. Manager, staff with blue hair, handled the situation poorly and very condescending, I hope they improve their customer service skills, its an uncomfortable situation for anyone to be in. read more

HORRIBLE SERVICE. this place shouldn't even get a 1 star. The person with colored hair working on 7/8/22 at 9am was extremely rude. should not be working and representing the company. came in and she very rudely told me my reserved van was not available, did not offer a substitute and was just unpleasant. this Budget location is a total joke and a complete waste. their untrained staff are mediocre and need to be put in a place where human interaction isn't required, cause they can't even do that right. read more

Returned my vehicle an hour before it needed to be returned. The person at the front desk was helping another couple, asked if I was returning I said yes, he took my keys put them in a manila envelope. I got charged for an additional two days because he did not put it in the system as returning until two days later. Budget credited me only for the days not the taxes and service fee I disputed several times with the main customer service line they went up to management both times management came back and said that there was no issues for my return date. I never got an actual receipt of returning the vehicle so now I have to have an affidavit from my sister who drop me off and pick me up at that location for me to get the money back. It was $121 for the fees total, my next step is going to dispute with my credit card company. This should not be the case. read more

Based on my 3 local rentals at this location, I've been pleased with the service and efficiency every time. Last two are freshest in my mind this year, so I'll use those. Both have been mini van rentals to move daughter back into college. Both were Toyota Siennas. The first was a hybrid, which was immaculate, low mileage on odometer and got fantastic gas mileage. Loved it! The one yesterday, not nearly as nice. It was not a hybrid so the gas mileage was quite a bit less efficient. There were 47k miles on the van, and you can tell it has been rented by people who dont care about things they dont own themselves. Bluetooth wouldnt connect and the phones list was all past renters that couldnt be deleted, so no access to music when the radio cuts out. I could never figure out the cruise control, ( it just said off and wouldnt switch), and the interior really could use a good deep cleaning. Maybe if renters didnt act like slobs? I am noting that this is right after the holiday rush and right after a week of on and off " Oregon snow", so I understand why it would have been hard to really get the van spotless on such quick turnaround times. It served its 24 hr purpose for us. In terms of service, Raia had helped me both rentals. She was very efficient and managed to both chat and work simultaneously with me. Two great experiences with her. Perhaps you get what you give, sometimes? Will definitely rent from this location in the future, without question. Thanks! read more

If I could give zero stars, I would. We reserved and pre-paid for a convertible about a month in advance at the Avis branch of this location. We specifically wanted a convertible so we could drive up the coast to Seattle and then Vancouver as part of our wedding/honeymoon trip. We called the morning of and asked if we could pick up the car early... sure, no problem, it's waiting for you! We got to the lot and there was no convertible to be found. The guy at the desk didn't realize that they brought a hard top and not a convertible (the car was brand new and very nice... but definitely small and NOT ideal for sightseeing). We were told that there had been 4 convertible reservations but only 2 cars available... so we were SOL. Why did your reservations system even let that happen, and why weren't we notified of the issue in advance??? When we complained, we were given a small discount and were told we could speak to the territory manager, Lester Gates. Well, I did reach Lester when we returned the car at the end of our trip, and he said he'd get to the bottom of the issue and would call me back. That was almost 3 months ago now... no call back from Lester. I don't care if the guy at the desk said we got a "great deal" on a nice car. We didn't get the type of car we splurged for for our wedding/honeymoon trip, and apparently they don't care if their customers are satisfied. I will never rent from Avis again. read more

Wish I could give this place negative stars. This is more of a review about corporate Budget as it is this local location. Made a reservation over a month ago for a minivan through the website for a Sunday after 12pm pickup. Got the confirmation email and text the day before saying I could pick up the vehicle anytime AFTER 12pm. Showed up to this location at 12:30pm and the office is closed....the close at 12pm every Sunday. Would have been nice to know that even though my appointment, confirmation email, and day before text specifically said to pick up AFTER 12pm. Just shows you there is little to no communication between corporate and local offices. Called the corporate office to see if I can get the vehicle from another location and there is nothing open or available. I then ask if I can just pick up my vehicle from the original location the next day and they said there were no mini vans available and that I would be charged extra for one less day of rental, how does that work? It's not my fault I show up when instructed and the office is closed AND now they don't even have my vehicle that I specifically pre-paid for. After all this I request to just cancel my reservation and they attempted to charge me a cancellation fee. I ended up talking to a supervisor after being on hold for 20 minutes and finally get my reservation cancelled. Worst customer service, communication, and just simple logistics EVER! Please save yourself and go to Enterprise next time. read more

Arrived on time for my reservation, was told that the car I reserved wasn't even available and that I'd have to rent a much more expensive vehicle. I was then told you have to be 21 or older to rent a car even though they allow you to do the full reservation regardless of the age you put down. Garbage place with pointless reservations. read more

I just have to tell you, I took my truck into the shop and i was needing a rental car for 4-5 days. Called and talked to Sean, He said just come in and see me(I will Take care of you), And that he did, He was Professional all the way. Gave me an unbelievable rate, He was fast and trust worthy, I was in and out in 15 Minutes. If i ever need a car again I will be Back to see SEAN. read more

1.5 hours to rent a car. Don't walk. Don't run. Just keep driving. The one employee there didn't know how to use the computer system. Had to call his boss for every transaction. Also had to do every task solo. Poorly staff and managed apparently. Probably would be better of closing. read more

My wife and I made a reservation a month in advance, I. Was contacted today, the man named Mark said that her would have to cancel my reservation, because he would not have any inventory until after the first of the year. I planned whole mine around getting that truck. They are not professional and he suggested that I use another confidant company. DON'T USE THIS COMPANY! read more

Jordan is the absolute best! I was blown away by his exceptional customer service and wonderful attitude despite the mob of customers he faced as the sole staff member working. I walked with low expectations for renting a car last minute, and they were BEYOND exceeded when I drove off in a vehicle at a very affordable price! read more

I'll never do business with Budget again. Would give 0 stars if I could. Only one person working there, refused to help me when their online system had allowed me to reserve a vehicle that wasn't there. Their customer service was horrible. read more

Over 6 months ago, I put in a bad review due to being over charged and money was taken out of my account about the time covid started and you know how difficult things were for us financially and still is even now. I was so upset that I refuse to rent from budget. I was gonna get a lawyer over this, we are talking about over a thousand dollars here so yeah I was upset. And so would you! Well, at the end of August 2020, budget gave me back my money unexpectedly. You don't know how happy I was. So in return, i thank God for budget, and decided to return the karma back. Helped a few people in need and bought pizza for a shell gas station employees and car shop. This made me feel really good. So thank you budget and of course I will rent from you again in couple months since I'm gonna be in palm desert on a job as well as next year march 2021. read more

Excellent customer service!! Easy pick-up & check in! The gentleman helping us was shorthanded but stayed calm & kind. He was extremely fast helping everyone in line! read more

They gave us a car with a flat tire and when we took it back to get a different car they asked why we didn't get it patched like it was our fault. The second car they gave us was way smaller and didn't get as good of gas mileage. Overall disappointed with our experience and annoyed that we wasted so much time getting a new car before our road trip. read more

We were charged too much for a one day truck rental. So I called the corporate office- and was told that we needed to take it up with the store we rented from. So my father went back to talk about them and was told that he would have to talk to the man that directly rented him the truck since this gentleman didn't know exactly what had happened. That was after waiting on hold for corporate for over 30 minutes and standing in line for over an hour. It was not worth it. We are still owed $50, but unless someone goes back to talk to the one guy that can help us, that money was wasted and we walked away unhappy. read more

I rented a moving truck. The truck broke down on the I-5 and I am currently stranded. It's been almost 4 hrs and am still waiting. I will never do business with Budget AGAIN!!!! read more

Crappy, understaffed location. Make you wait for hour to get the car. Just one guy working, very sloooowly. Car smelled but I had no patience to wait so I used what I got. Would not recommend it if given a choice. read more

I pre-paid and reserved a car at this location, and when I arrived at the scheduled time, there was a line. I waited and waited, then noticed a hand lettered sign hanging on the wall stating that if your reservation wasn't made at least 48 hours in advance they couldn't guarantee a car. There was nothing online about this policy. Thankfully I went up and asked, and sure enough, no cars! I would have waited a very long time only to find out I didn't have a car. There was only one guy working on a very busy Saturday morning. I went next door to Enterprise car rental which had great customer service and available cars. It took 3 phone calls to customer service at Budget to receive a confirmation of my money back (twice they hung up just after answering). I kind of felt sorry for the guy at the counter, he was doing the best he could, but I would never go here again. read more

I am an AVIS first member, and this is the worst experience ever with AVIS. Don't waste your time and money. I reserved A 7-seat SUV, but it end up with a huge 12-seat commercial van. Very long line. Only 1 agent, who is very UN-PROFESSIONAL. UNFRIENDLY EXPERIENCE AT ALL. read more

If I could do 0 stars I would! As soon as I saw the lot I knew there was issues. There was several people in parking lot where there was no parking I should say and not one person greeted us in the 15 minutes we were there and seemed like no one cared to help us at all. Place was messy and crowded with annoyed customers waiting. Also was a guy who was on his 3rd car in a week with all the issues that it had it was a sign we needed to go to their competitor next door and get amazing service and be in and out in 5 minutes! Never rent from this Avis ever!! read more

I would give zero stars but I can only give one. We rented our moving truck 10/19/18 at about 2:30pm and when we received it had a full tank. We returned the truck 10/20/2018 at about 10:30am. Only used 22 miles. We topped the truck off which only cost about $3.30. When we went to return the truck there was only one person working with about 5 people ahead of me. I decided to put the key in the box and leave as I had other things to do (big mistake). I have bad anxiety so I needed to know that my keys had been acknowledged (as the truck was to be back by 3:00pm. I called several times to confirm but no answer so I at about 2:00 pm I just went back to the location. The same guy who was working earlier stated they had accepted my truck but the tank wasn't full (umm excuse me yea it was) we had topped it off before we dropped it off. Apparently it wasn't topped off so we were charged $50 freakin dollars. That was more than the damn rental itself. Budget is a joke. The damn truck was full when I got it and dropped it off. read more

Sean and his team are great. I rent multiple times a month and they work to get me the right vehicle when I need it. Just today Ben went above and beyond to help me on a rental. In an imperfect world, it's nice to have folks who try hard to make things happen. read more

one more time I have referred this Budget location to a friend with a transportation crisis. I noticed the negative reviews and felt compelled to comment. I rent with some frequency, and have found this Budget location to be dependable, efficient, and very competitive. Sometimes I've had to wait 20 or 30 minutes when picking up a car but returning is effortless and quick. I have had to wait for other customers also picking up their rentals and it takes understandably a few minutes to process the transactions. Overall the service has been excellent when compared to other car rental venues. read more

We've rented cars from this location three times now. While I agree with other reviewers that this location is understaffed and there always seems to be an extended wait in order to rent a reserved vehicle, overall, the cars have been priced fair and we've always received what we've ordered. This is the Budget Car rental extension of this location. We've already reserved our next car for the upcoming July 4th holiday (2015). read more

The wait times are absolutely ridiculous. Two people working at the counter and long lines from airport shuttle. Waited in line for and hour and a half just to switch cars. read more