I can't say enough good about Ahmed and his crew. They are always on time, often early, friendly, and professional. Vehicles are clean and have fresh bottled water. They track your inbound flights and let you know exactly where to meet them. So easy and a joy to deal with. Just recently we have used Ahmed for rides besides the airport and he is always helpful and wonderful. Truly one of the kindest men we know. read more

Highly recommend! Ahmed drove my family to/around/from wine country in an SUV for 5 hours on Father's Day. He was friendly, professional, responsive, and punctual. The booking process over the phone was seamless and the hourly rate was very competitive. The SUV was clean and well-equipped with water and hand sanitizer. I would book NW Towncar again without hesitation. read more

Some things really stink about traveling solo... My jokes aren't nearly as funny when I tell them to myself. When you are tired and cranky there is no one else to deal with the crisis at hand. And my least favorite thing is that sometimes it seems like you pay twice as much for that hotel, taxi, gas, etc. when you don't have another person to split the costs. I was reminded of this little travel problem when trying to find the most economical way to get to and from PDX for a long trip. On short trips, Park-n-Fly or PDX long term parking are great, but weren't an option for this trip. So after much calling and web surfing for rates, I booked a towncar because they have a promotion where first time customers get a 20% discount if you pay by cash or check. So I got to travel in style without picking up other passengers and it was less expensive than the other shuttle services I checked. The owner was my driver both to and from PDX and I must say it was nice to see a friendly, familiar face after a long overnight flight. He was also on time (or early), personable during the drive and clearly takes pride in running a good business. read more

Highly recommend Ahmed and Northwest Towncar. Although our pick up time was very early in the morning, they were able to schedule us less than one day in advance. The driver arrived a few minutes early, and loaded all our luggage carefully (lots of wine:) The vehicle was very clean and we felt very safe during the tide. read more

My beloved stepdaughter, at only 59 years old, passed away from terminal cancer on 1 October of this year. I had the blessing of being married to her mother for 28 years and 9 months. I have been a widower for going on five years. I will turn 80 in February. The family decided to have a memorial service in a restaurant located in Eugene, Oregon this past Sunday (11 November 2018). A family member chartered a ride on my behalf to and from the location. The event began around noon and ended in the early afternoon (about 3 to 4 PM). The driver picked me up from the apartment complex I reside in (McMinnville, Oregon). He called to confirm his arrival time and we were on our way without undue delay. I found him to be a very courteous diver and felt completely safe on the entire journey. He was very courteous and helped me in and out of the vehicle. I thoroughly enjoyed the family event and the ride to and from the location. I highly recommend the service and feel any one using it will be as delighted as I have been. I give my highest recommendation. G.R. Miller read more

NW Towncar is fantastic to work with! We needed a car to deliver our newly married son and daughter in-law from Government Camp to PDX. The driver (Ahmed) was very friendly, courteous and on time. Great customer service and care for the passengers. We will definitely do business again with NW Towncar and will recommend to others, thank you!! Jeff D. read more

"A-OK" isn't exactly true but it's as close to my experience as I can get. Reserve by phone, not by email, which is what I did. The result was no one showed, and I'm standing out in the rain waiting, having packed my raincoat and locked myself out of my friends' house. I called their number and the guy said he had no reservation for me (although they confirmed by return email). But! the guy on the phone leaped into his car and drove immediately to my damp rescue and I was at the airport in good time to catch my plane. The car was very comfortable and clean and the driver was a good guy. So, reiterating, I'll use them again, but phone for a reservation, don't email. read more

They picked up my disabled Mother at the airport, and were a complete untidy mess. They drove her to downtown Portland, got lost, and dropped her at the curb like a piece of luggage. She's DISABLED! The driver didn't even help her to the front desk. But the best part? They charged her $105 for this "Service" which is not allowed by Portland City rules. It's supposed to be $50 from the airport into down town. Update - Joseph, the owner, has fired that driver and is returning the amount that was over charged. I appreciate his willingness to take charge and solve the problem. read more

I used Northwest Towncar to get to the airport for an early morning flight. On time (even at 4:30 a.m.), clean car, friendly driver - basically all the necessary ingredients for a upgraded ride to the airport. The first time user deal (20% off) was appreciated, but I don't understand the business model that increases the price for future trips... wouldn't they want to keep repeat customers by offering them discounts? Still, a good, reliable service. read more

Would rate these guys at zero stars if I could. So I book a pick-up for my family flying into Portland International. I give the guy all the info over the phone, including my Dad's cell phone number and all of that. The guy indicates the driver would send my dad a text message with his location and color of vehicle and additional details. I explain to the guy that my Dad is elderly and can't receive/send text messages, and to please call his cell phone instead. Guy on phone indicates "no problem". My elderly parents, sister, and little niece arrive at PDX and try to locate the car without any luck. I wasn't there, so I don't know all the details there, only that my family couldn't locate the car and driver. One would think the driver would call my Dad's cell phone and if he couldn't reach him - leave him a voicemail. No voicemails. My sister called their main number trying to find out what's going on - no answer, voicemail picks up on their end. It was 32 degrees outside, elderly parents (and my dad has cancer), sister, a child, and a collection of bags. They are NOT going to go searching high and low for a phantom driver in 32 degree weather - and had no choice but to scramble to find another way home. So a bit later on that same night (before I knew any of this was going down), I get a call basically saying where is my family and why haven't they called the service. The guy continues to tell me the driver had apparently called my dad several times with no answer. I tell the guy that I'd call my dad and find out where they are. Needless to say, my dad picks up on the first ring and indicates he received NO calls from the driver and NO voicemails. Further, my sister DID call them to try and find out what was going on. Why didn't the driver have the common sense to call my Dad if they couldn't locate each other? Things happen, wires get crossed, and sometimes things get confused. Understand that I'm not writing this review because of that. Stuff happens. I'm writing this review because of how this place chose to handle the situation. Taking absolutely no accountability in their part of the confusion, becoming argumentative, and further, pressing me to pay them. Are you kidding me? Pay you for a service we never received? I think not. So after I personally have this type of conversation with them, this guy calls my dad and has a similar rude conversation with him. Suddenly they appear to be able to reach my Dad's cell phone! These people calling my elderly father who's battling cancer and being rude to him really pissed me off and was utterly inappropriate. Not only did they lose the fair for my family, I will be coming up to Portland every month for the next six to eight months and need transportation each time. Needless to say, I'll definitely NOT be using these people. And if they choose to call me or my father again, I will share my experience with every business contact I have in the Portland area - which is an extensive list. We will *never* use these people again *ever*. Not ever, ever, ever. Hope that's clear enough. ** Update ** After apparently seeing my review, the owner called me to apologize, and to offer a free ride. I appreciated the apology. Although, my review still stands as an account of what happened last night. read more

Highly, highly recommend! NW Towncar was recommended to me and we have now been using them for several years and have the highest regard for Ahmed and his drivers. When we first started using the service to and from the airport, we were splurging and treating ourselves. Now, it's the only way to go for us. We live in Tigard. We don't have to pay to park our car (which adds up) and deal with the extra time it takes. It is a luxurious ride and Ahmed and his drivers are so professional, timely, and friendly. I also like that we are supporting a small local business. I usually don't write reviews but they are awesome! read more

The thing about Northwest Towncar is the consistency. My company has used these guys for about 8 months and every single ride has been no worry and hassle free. Our flight was delayed 1.5 hours which put us into PDX at 1:18am and the driver was there waiting for us, unbelievable! We were concerned no one would be there after we landed but he said: "No worries, I was tracking your flight. I wasn't going anywhere." I hope this post helps and I recommend Northwest Towncar to people all the time. Kudos! read more

My husband got us a towncar so we could start our vacation stress free. Our flight out was pretty close to rush hour so all roads from our home in Beaverton to the airport would be completely tragic. The gentleman was at our house 15 minutes early, waited patiently for us and was at the ready when we came out. He definitely made us very relaxed and took a load off. I liked that the price and everything was established beforehand and though he did try to get us through back roads to save time and such, he still was safe and it was a calm drive. read more

We booked a car at the last minute for my son and his date for Prom. I quickly received a call back arranging service. The driver Amin arrived 15 minutes early. He was friendly and courteous. The car was immaculate inside and out. Amin drove our son and his date from Vancouver to Portland to Camas and back to Vancouver. About 20 minutes after he dropped them off at the end of the evening, my son realized he had left his glasses in the back seat. We were unable to get over to Beaverton during the following week to pick them up, so Amin delivered the glasses to our door! What amazing customer service! I highly recommend NW Towncar Services -- we will undoubtedly use them again. read more

First of all-- the owner drove me-- big +++ nothing better than a local business owner and that owner working it. He was 10 minutes early and we were on the way to the airport within 5 minutes.. He used great sources for current Portland traffic and we were at PDX within an hour of leaving my house in Sherwood at 8am.. I am using NW Town Car every time and will recco to everyone else!! -Rob read more

I booked a towncar service for this coming weekend and negotiated a rate with the presumed owner for $5 off hourly for 4-5 hours. The ride is going to Oregon wine country and includes having the driver wait for 90 minutes during a tasting and lunch. After thinking it over and looking at numbers, I thought that ordering an uber would be more cost-effective so I called back to see if the owner could come down at all anymore in pricing. I asked for another $5 off hourly, but his response was aggressive and hostile. He told me that the deal is off the table altogether and that he is actually going to *increase* the fare back up from the $5 off hourly that he initially had given me off. What a horrible experience. I can't speak to the actual services they offer, but based on the sleaziness of this encounter, I would avoid at all costs and take your business elsewhere. read more

My trip to PDX couldn't have been easier or smoother! Great service! Even without the 20% discount for new customers, you still can't beat the price and it was so much cheaper and nicer than taking a shuttle. Because I was the only passenger, it was also MUCH faster than taking a shuttle. I highly recommend this company! read more

Great service, timely & polite. Very clean & comfortable cars. Perfect for airport transportation, especially early morning flights.

We had a great experience with this company. Ahmed was incredible, so accommodating with our constantly changing route through the Yamhill Valley. He was so pleasant and thoughtful, always right there when we needed him. On time, great service, what else can you ask for? We will continue to use this company because we enjoyed Ahmed so much. Please use them too! read more

Hands down, the BEST option to get to and from the airport. Fantastic communication, arrived on time. Very clean car, friendly driver. NO STRESS!!! read more

This service is a great value. The driver showed up early, helped us with all our bags, and waited patiently for me to finish getting ready! We arrived to the airport relaxed, calm and on time. Making the reservation with Northwest Towncar was simple and saved us money, versus taking a cab or parking long term at the airport. read more

Highly Recommend! I used this service twice over two days. Both drivers were extremely professional: on time, opened door, drove me to/from a difficult address to find with no problems. It was $5-10 more than a cab - not a big difference on a $50 trip. Money well spent for a clean, private car and nice drivers. I also love that you can book online and get a discount on your first trip. I'd rate them 6 starts if I could! read more

I can't begin to say enough good things about NW Towncar! They are consistent, polite, clean cars and WAY better than the other options. I highly recommend them for those early morning flights, when you want to feel confident the vehicle and driver are solely in the business of professional transportation. Support this business rather than some of the new competitors! read more

Driver was early, the vehicle was clean, and had plenty of yo on for our two large suitcases and two sets of golf clubs. The driver was very polite and drove safely. read more

This is an excellent service. The driver was prompt and professional and the car was clean and comfortable. I highly recommend this company! read more

I am always worried about the day of departure...because timing is so critical. If you are like me then you MUST select Northwest Towncar for your pickup. The service is perfectly on time...advance call that they are close, and a new and very clean executive SUV. I cannot give a higher accoalde...they are the prefferred choice. read more

I used Northwest Towncar on a recent trip to Portland. They drove me from the airport to my hotel and also made the return trip. It was my first time booking a Towncar and I will say I am very impressed with this company's service. The driver called and left a message on my cell when he arrived at the airport so that I knew he was there even before getting my luggage from baggage claim. On the return trip the driver was at my hotel 10 minutes early. Driver was very professional and car was spotless. This company has earned my repeat business when I am in the Portland area. read more

I have been using Northwest Towncar's service for over three years and I travel from two to five times a month for business. I count on this team to get me to the airport on time and home again and they always deliver. On several occasions the owner has driven me. He is an outstanding individual, very hardworking and a man of integrity. His drivers also praise him for his support and attention to detail. I know and trust all of the drivers which I value because I am a woman traveling alone. The cost, including a tip, is comparable to getting a cab but I don't have to wait in line and I am greeted by a friendly and familiar face every time. I highly recommend this outstanding service. read more

Definitely recommend using Northwest Towncar for a special night out. We used them for 5 adults, To and From dinner and a show at Keller. They were easy to book, professional, and pulled up as we were walking out of the theatre. We couldn't have asked for more. read more

I know I can rely on Ahmed and all of his drivers to be on time and friendly. I put a lot of trust in Northwest Towncar to ensure I get to my destinations on time and that speaks volumes about their service. read more

Excellent service. Booked first online and received an immediate phone follow up to verify my reservation. The driver was friendly and even arrived early for my early morning flight. On my return, the driver was already at the airport waiting for me. I highly recommend this company. A few dollars more than a taxi, but worth the extra when you know the car will be on time, and you can ride in comfort. read more

Have been using their service for years. Always on-time, always reliable. Great communication from reservation staff and drivers!

Excellent service and a great car with a good driver. Very helpful with all my travel gear.

I found this service to be prompt, reasonable, friendly, respectful, and incredibly honest. The driver called me in another state after he found cash that I dropped in the back seat early in the morning. He mailed me a check immediately. How often does that happen! Why go elsewhere? read more

I have been using Northwest Towncar for both personal and professional business for several years now. The owner is extremely accommodating and helpful. I frequently need to transport multiple VIP's to a variety of locations and the drivers are always on time, friendly and professional. I would highly recommend Northwest Towncar for any transportation needs and am so glad to have them in our city. read more

I have taken Northwest Towncar 3 times now and I can't rave about them enough! My flights are early in the morning and each time, the driver is on time, if not, early. They are very quick to respond. I thought I left my phone in the car this morning. I immediately text the owner at 5:30am and he quickly got in touch with the driver. It turned out that I left my phone at home! Great service! The car is clean and much better than a regular taxi. Price is slightly cheaper too for those traveling from Beaverton to PDX. read more

driver arrived two minutes early, loaded bags, and off we went. Drove perfectly normal adhering to safety standards speed limits, etc. and arrived with time to spare. He arrived in a brand new Suburban so they paid attention to us having two golf bags, two suitcases and carry-ons. As good as it gets. read more

We have used their service a couple of times and can say we have been very pleased each time. After a long day of traveling which included Re route of airplane due to mechanical problems, running to terminals to get on connecting flight, and rude passengers; it was wonderful to see Northwest Town Car and was so kind. He was definitely the bright spot of my day. We will use their service whenever we go out of town. They make traveling a little less stressful. read more

This is a great car service and I highly recommend. Very courteous, clean car and always on time. I use Northwest Towncar for all of my business travel to PDX. read more

Very nice, reliable car service. I often call them for the early morning trip to the airport and they are always on time, friendly, and with a nice clean and comfortable car. read more