I hardly write nasty reviews. I'm very saddened by the owner's behavior and how confusing it was…read morethe other day when my fiancé rented a moving truck from Budget/Avis and was told that he could leave the keys if he wanted but there's no Dropbox...and to leave it where he could find it but it could also get stolen. Umm, that's totally weird. So I had to drop it off the next day when they are open on the weekends for only FOUR hours (10 am - 2 pm) b/c he couldn't go. And you get charged $10 if it's late. So basically the owner banks on everyone being late... What we thought was going to be a budget saver of less than $100, ended up costing almost $200 with his insistence on insurance, etc. I unfortunately have to agree with others. We will never rent from this location again. And I'll be reporting him to their headquarters.

So it all started when I reserved a 26' truck online. So the next day I go to the location before…read moreit opens to make sure they had a truck on the lot for me. Which they had two. So I go get breakfast and come back, when I get there I walk into the sears car shop, and ask about the truck. They point to the back of there show room. The sears guy says "he probably won't shoot you for walking behind the counter. " So the rental shop is about as big as a broom closet. And there's a sign on the counter saying that the rental employee is "detailing cars for sears " I thought that was strange especially since they weren't connected. So then this man appears and I explain I made a reservation for a 26' truck. And the man told me he didn't care he doesn't have a truck for me. So I said well I paid for it. And he said no all I did was put my credit card on file. I asked why would it let me make a reservation if you don't have truck for me to rent ? He told me that I could make a reservation in front of him and he still wouldn't have a truck for me. At this point in getting up set and I ask if he can check some where else because I needed a truck I was on a time line. Which he responded he didn't have access to that. So I asked how do I get a truck ? He responded I would have to call the budget customer service number And he couldn't help me. Which I did and they didn't have a truck in the portland area. I express my dissatisfaction with them and how I was on a time line and now I would have to find something else. But I was astonished at how rude this guy was to me. I don't understand why budget / Avis lets him represent there company.

service: UBER RENTAL employee: SOLEDAD DELGADO…read more My experience with the Uber rental program through Hertz in Beaverton was extremely negative, and the entire system feels exploitative toward drivers. Drivers are paying around $400 per week just to rent the car, plus another $200 or more per week in gas. If someone works hard and makes $1,000 in a week driving, they realistically walk away with maybe $400 before taxes and other expenses. That's not a sustainable system -- it effectively creates a working underclass of drivers who carry all the costs while Hertz and Uber collect guaranteed weekly payments. What made it worse is how poorly the vehicles are maintained. Drivers are expected to deal with things like oil changes, even though the cars are supposed to be part of a professionally managed rental fleet. The car I was given was already showing that it needed an oil change immediately, which tells you the vehicles aren't being properly serviced before they're handed out. Instead, the burden gets pushed onto the driver who is already paying hundreds of dollars per week to rent the car. The customer service at this location made the experience even worse. The employee who "assisted" me, Soledad Delgado, was disrespectful and unprofessional during the return process. After I asked several questions about the program and the charges, the interaction became increasingly hostile. When I returned the vehicle, I was told I could either clean the car myself or be charged a $75 cleaning fee. I went and spent $15 cleaning the car inside and out to avoid the fee. Even after doing that, I was told it was still up to his discretion whether he would charge the $75 anyway. At that point it no longer felt like a legitimate policy -- it felt like a way to punish a customer for asking too many questions. Between the excessive weekly costs, poorly maintained vehicles, and the unprofessional treatment at the Beaverton location, I would strongly caution anyone considering the Uber-Hertz rental program here. Drivers deserve better than a system that charges them hundreds of dollars per week while shifting maintenance responsibilities onto them and treating them like they're disposable.

Terrible Service, False Accusations, and Unjust Fees…read more We had a deeply frustrating experience returning a rental car to the Hertz location in Beaverton after picking it up at the Portland airport. Upon arrival, no one even asked for my name or any return details. A blonde employee took the keys and went to inspect the car. A few minutes later, she returned with another employee--who appeared to be a friend--and claimed they had to charge me a $250 smoking fee. This was completely absurd. Neither my wife nor I smoke, and we certainly did not smoke in the vehicle. In fact, my wife has asthma--she wouldn't even be able to tolerate being in a smoke-filled car. I immediately explained this and asked to see the supposed "ashes" they claimed to find in the middle console. The employee refused to show me anything and simply repeated the claim without evidence. I checked myself and saw absolutely nothing. I even offered to be tested for smoke exposure and mentioned that the scent may have been from Peruvian food we had the day before. The car was only in our possession for three days, and the idea that we'd somehow smoked in it during that time is completely unfounded. Still, I was told I either had to pay the fee or pay to have it cleaned to "remove the smell." I refused, as there was no smoke smell caused by us to begin with. Later, I returned with the car freshly aired out and sprayed with Febreze. This time, an older bearded employee claimed it still smelled like smoke and insisted the fee would remain. My wife reminded me that when we first got the car, it already had a faint smoke odor--which she didn't mention earlier because we didn't plan to use the car much, and assumed it had been cleaned to Hertz standards. Clearly, it wasn't. It's also important to note that I have a deviated septum, which makes it difficult for me to detect smells in the first place. To me, the car smelled completely fine. But this raises a major concern--what if someone who is alone and has similar difficulty identifying smells picks up a car that already smells like smoke? How would they defend themselves against a false accusation when Hertz provides no objective way to test or validate the claim? The system is set up so that the customer's word means nothing. You're guilty until proven innocent--and there's no way to prove your innocence. Out of frustration, I took the car to the Hertz location at the Hillsboro airport. There, I explained the situation to a much more professional and reasonable staff member. She looked up my record and confirmed there was a note in the system stating the previous renter had already reported the smoke smell when they received the vehicle. She even mentioned that another customer had come in just two days earlier with the same complaint, after renting from the Portland airport. She believed it was likely a cleaning issue at the Portland location--which makes complete sense, considering the pattern of complaints. I appreciate the help I received in Hillsboro, but I strongly urge others to avoid the Beaverton Hertz. The staff there was dismissive, unprofessional, and made baseless accusations without verifying information or providing proof. Once an accusation is made, it's your word against theirs--and they seem to operate under the assumption that the customer is guilty. I even spoke to my Uber driver after the return--he also shared that he'd had a terrible experience at this same location, involving the same three employees. That says a lot. If you value honesty and professionalism, steer clear of this Hertz. The staff lacks integrity, and you could easily find yourself being charged for something you had no part in--unless you have video evidence of every moment you had the car. Not worth the headache. I will be sure to add pictures of the supposed "ashes" in the middle console(but as you will see... there is nothing there except the regular car dust/lint/food crumbs).

**Terrible Experience at Highway 99 Enterprise - Completely Lacking in Compassion and Customer…read moreService** I want to warn others about the Highway 99 Enterprise location and their manager's appalling treatment of customers in difficult situations. After my car was broken into and my purse and wallet stolen, I was already traumatized and dealing with the exhausting process of replacing everything - closing bank accounts, getting a new driver's license, and filing police reports. When my car went to the shop, my insurance reserved a rental for me at this location. I called ahead to explain that I only had a temporary paper license from the DMV and offered to bring my passport and any other documentation needed. The Oregon DMV confirmed over the phone that my temporary license was completely valid. I even went into the local DMV office in person to see if there was anything else I could do, but they assured me that what I had should absolutely be accepted for rental purposes. The manager at Highway 99 flatly refused to help me. He insisted I needed a physical license with my photo - something the DMV explained would require me to start the entire process over and pay additional expedited fees (since they use a third party for processing and couldn't refund what I'd already paid). Throughout our interaction, this manager showed ZERO compassion. He spoke to me coldly and condescendingly, as if my situation was just an inconvenience to him. There was no attempt to find a solution or show any understanding for what I'd been through. When I asked if my husband could rent the car instead, he said yes but then incorrectly claimed I couldn't drive it without a physical license. This was completely false - my insurance confirmed that Oregon law allows me to drive any car I'm insured for with my temporary license. He was either ignorant of the law or deliberately misleading me. I left feeling defeated and violated all over again. This manager's cold, rude, and dismissive attitude made an already horrible week even worse. There appears to be no training in customer service or basic human empathy at this location. After calling a relative who works for Enterprise, I tried the Canyon Road location in Beaverton instead. The difference was night and day - they were sympathetic, accommodating, and even came to my house for pickup. They found a way to help me without any issues. **DO NOT use the Highway 99 Enterprise location if you have any complications or need understanding staff.** The manager there will not help you, will not show compassion, and will make you feel worse about an already bad situation. Drive the extra miles to Canyon Road or any other location - it's worth it to be treated like an actual human being. Zero stars if I could give it. Absolutely shameful customer service.

Mark was so helpful and professional and the team was so kind from picking me up to handing me the…read morerental. I appreciated the timeliness and cleanliness and kindness of everyone there! Thanks again for a great experience!

This is an awesome place to rent a car. :-) very kind and helpful. Will definitely come backread more

From the owner: We specialize in renting to adults 18 plus. Call now to reserve.A rental car from Autoline…read moreRent-A-Car is perfect for road trips, airport travel, or to get around town on the weekends. Visit our convenient neighborhood car rental location in Portland. We have Full Size Cars, Economy, SUVs, Minivans, and Luxury cars.

The person who helped me was amazing. Poor guy stressed out due to lack of inventory and company…read morepolices he has jump through. Review is for the company its self. Made online res 4 days ago for small car. Car was not available so 4 days later went back to get the car at a set price. (From online) After a few other "company policy fees" was having more than 150% of the original price taken out of my account. Wow not happy won't ever use again

Worst customer service I've ever experienced. I booked a car online drove in traffic to go pick it…read moreup. They waited until two minutes before I got there so tell me they had no cars and they were too busy to call me prior. There were cars, but apparently they were reserved for other people paying more money. Then I was told I had to spend over an hour on the phone with customer service to get a refund for the car they never had. I did that, and they are still fraud me for a vehicle that I never even used. I was late leaving town because of this whole fiasco. I had to find a car through someone else. Was late to my father in laws funeral. Now we are almost a week later the charge still has not come off my account. I tried calling their manager Riley at their location. He laughed at me and said whatever and hung up on me. This is fraud, and the worst customer service one could possibly experience. I emailed their corporate email to no avail. Why am I paying for a vehicle that they never had in the first place? On top of all the time and stress I have experienced to just be laughed at and hung up on. The manager Riley's phone number is. 5035666644. I was told there were no managers at the Tigard location however when he answered the phone he said that he worked at the Tigard location. So many lies, so much wasted time and so, so much stress. I was referred to them through my sister who manages Schwabie, Williamson and Wyatt. Apparently they just don't care about anybody's business, time or family. DO NOT REBT FROM THESE PEOPLE! They commit fraud

What a great car service company. I work in aviation and book cars all over the world and these…read moreguys are the real deal. Great communication. Good price they say what it cost and charge of what they say. Finally a special shout out Dilshad! He drove my wife from the airport to our hotel and then back a few days later. He was prompt professional and kind. My wife said it had to be one of the nicest Driver she's ever met and made her feel very comfortable. Way to go Delta Town car and Dilshad!

Best town car service in town I have been using them for more than 1 years all the cars new. And…read more clean best customer service fast respond. with knowledgeable driver, I recommend 100%

On time, very clean and super friendly. I would only use him when I'm in Portland. Just all around…read moreexcellence and a great value.

Dan responded to my request for a quote via Yelp within minutes and the cost was super reasonable…read more He was on time and personable, even with our 4:30am pick up time. I think it was his son who picked us up for our return trip home a week later. Our flight landed 15 minutes early and he was already at PDX, parked and waiting for us. He also was very friendly with just the right amount of conversation, and he didn't even bat an eye at my 49.5 pound suitcase! We felt comfortable and safe, and the vehicles were nice, clean, and comfortable. We will definitely use them again.

Amazing service! Hamid is always on time and has driven us to the airport, for wine tours, to…read moredinner, and to Timbers and Blazer games. Even our last minute calls are received with courtesy and professionalism.

We had six people with lots of luggage. Hamid and his partner showed up early with two clean…read morevehicles. He was more reasonable and easier to book than Uber. Uber kept raising their prices and Black Town Car was a great value with great service. We will book again.